How our counselling services work
Making an appointment
The Counselling Service is made available to service users subject to demand, which varies at different times in the academic year. Service users will be informed of the nature, frequency and duration of service that is reasonable, based on the level of demand, staff availability, and service users' needs.
We have counsellors who speak other languages (Mandarin- and Cantonese-speaking counsellor available on Wednesday and Friday; Indonesian-speaking counsellor available on Monday, Tuesday, Thursday, and Friday). Please let reception know if you would like to book an appointment with a counsellor who speaks these languages.
Our ability to provide a high-quality service depends on people keeping appointments; please let us know if you cannot attend an appointment.
The First Visit questionnaire
Your first session
Sometimes your counsellor may consider that another professional would be better able to help you. In such cases, a referral to another counsellor or to an external professional or agency will be suggested. The counsellor will assist you with this process.
Telehealth options under a Mental Health Care Plan
If you have been impacted by COVID-19 and would like to access telehealth sessions under a MHCP, please let your UTS Counsellor know. The criteria for accessing this service through Medicare is as follows:
- Those who are health and medical professionals who have Covid-19 or have been required to isolate themselves in quarantine
- those who have been diagnosed with Covid-19 or is in quarantine or self-isolation
- pregnant students
- students who are parents with children under 12 months old
- students with chronic health conditions or are immune-compromised
- students over 70
To get a referral
- Contact your GP and request a new Mental Health Care Treatment Plan explaining to them how you meet the criteria
- Directly call or email the UTS Counselling Service.