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HELPS U:Connect Volunteer Programs

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At HELPS, we are very proud of our volunteer support from UTS students, staff, alumni and community.  In 2020 our programs were recognised as a finalist in the NSW International Student Community Engagement award

For UTS student volunteers

Volunteer Buddies

Tim: So my name’s Tim. I’m studying Biomedical Science. I joined the Buddy Program so I can feel like I was traveling while I was still in Sydney.

Tim: I get to meet people from different cultures, learn about their way of life, how to say hello in various languages.

Tim: We really just talk about anything. I just meet with Joy, we chat about our week.

Joy: So my name is Joy and I joined the Buddy Program because I feel that one, it's really good for me when I want to study something about Australian culture.

Tim: Occasionally we sort of exchange some cultural things.

Tim: Well she taught me about a Vietnamese nursery rhyme. It has some interesting origins and sometimes I teach her some Australian idioms which she might not have heard before.

Joy: Meeting a volunteer give me like some time to relax myself.

Tim: So if you are thinking of volunteering you definitely should.

Tim: It’s a great way to come out and help some people but you actually get a lot out of it yourself.

Tim: I’ve managed to steal some travel plans off people, meet some awesome people like Joy and just learn about a lot of different cultures. So definitely give it a shot!

How to find a student buddy

buddy program infographic

To become a volunteer buddy, sign-up in the  mentoring platform. 

What’s the purpose of the Buddy Program?

  • International students improve speaking skills and confidence
  • Some buddies take part in language exchange eg. English/French; English/Mandarin
  • Volunteer buddies gain volunteer hours for UTS awards (eg BUILD, SOUL and Brennan) and a Buddy Program Certificate
  • Everyone has a chance to reach out, give back, make friends and stay connected.

‘It's a unique opportunity to see Australia and Sydney through someone else's eyes and make friends in the process’

'Feel like maybe I understand just a little more about the world'.

Sign up here: https://mentoring.uts.edu.au/hub/buddyprogram.

What’s my role as a Volunteer Buddy?

  • Catch up with an international student (or 2) for weekly conversation
  • 1 hour per week or 30 mins, twice per week - you might miss a week but it’s important to have regular catch ups
  • You are not expected to:
    • Prepare lessons or help with student assignments (send them to HELPS!)
    • Be English language teachers (if you are confident with your English skills, that’s enough)
    • Have contact with students outside the buddy program unless you want to

Just turn up and chat.  Through the weekly conversation, students get the opportunity to improve a range of skills – fluency, vocabulary, grammar and pronunciation.  If you’d like more guidance on helping with language skills go to our guides Helping with language skills

Sign up here: https://mentoring.uts.edu.au/hub/buddyprogram.

What do we talk about?

Anything that interests you – the best part of this program for students is that it’s a real world, ‘water cooler’ experience.  

It’s not an English class that needs to be prepared.

But if you run out of ideas:

  • Ask the students what they would like to talk about – it’s gives them the opportunity to initiate conversation in English. 
  • Other ideas:
    • Their cultural background and experience in Australia – what is different from their country?
    • Their schooling, current studies and future life/career plans.
    • Their travel experiences and yours.  Where to travel in their country.
    • Their reasons for wanting to improve English.
  • Google news items.  If your student has lower language levels, you can try BBC English and ABC Learn English - they have short simple videos that can help get the conversation started.
  • Anything about your life experience usually generates good conversation – students love hearing about life in Australia.

Remember people from different backgrounds may be comfortable with different levels of interaction and sharing of personal stories may only occur over time.  Your buddy may also have different perspectives and values and it's important to be open to that without judgement.   

More conversation topics if you need them: Conversation topics guide.

Sign up here: https://mentoring.uts.edu.au/hub/buddyprogram.

How do I find my student buddy?

Through our online buddy matching platform where students and volunteers build their profiles and connect with each other. 

  • The matching platform has an inbuilt messages system where you communicate with your students. It went through all the expected UTS Privacy and Records Management procedures. Your photo, email address and details will not be shared without your consent.
  • The platform is compatible with most browsers, but Chrome seems to be the best.
  • At any time there can be up to 1000 buddies in the online community, which means some people find their buddy the first day and others take longer.  Look for a student buddy using the filters (eg. Faculty, gender, availability) but if you can’t find a buddy easily, we can try to match you using our automatic matching function. 
    • Register as a HELPS volunteer at: https://mentoring.uts.edu.au/hub/buddyprogram. and choose the Volunteer Buddy option
    • You will then be directed to our buddy matching platform to find a buddy.  Answer all the questions that will help build your profile.  Follow the link below to watch a short YouTube video.  It was created for students looking for volunteers but the same process works for you: https://www.youtube.com/watch?v=CAFH75j4ZmU.

You can also find a 2nd student buddy to meet weekly in a group of 3. Some volunteers prefer to meet 2 students - it’s more social and students get value from the listening experience.

Sign up here: https://mentoring.uts.edu.au/hub/buddyprogram.

How do I arrange and record my meetings?

  • You can schedule your meetings using the online platform calendar but that’s optional.  Most people simply message each other to arrange the best time to meet.
  • Record your meetings in Career Hub here.  That helps us see how many people connect to measure the program's success.
  • After your 6 meetings you can close your connection in your inbox so that your student can meet other volunteers

Sign up here: https://mentoring.uts.edu.au/hub/buddyprogram.

Matching Platform troubleshooting

I can’t find a student buddy online

If you can’t find a buddy email us and we'll try to match you.  You will receive an email if we find someone suitable. 

My student buddy hasn’t replied or is no longer available

We hope you won’t have that problem but it does happen. There are many reasons why students are not available.  We communicate regularly with them about how important it is to reply but some are too shy, busy or slow to respond. 

If we match you with a student and you don’t get a reply you can close the connection in your inbox or we can do it for you.

Will I get requests from other students?

Yes, it’s possible other students will request you as their buddy but the platform.  If you receive a request you don’t want, simply tell them you're not available.  

What if I’m no longer available?

Email us and we’ll hide you in the matching platform or you can do it yourself by going to My Preferences (in top right corner under your photo).  Click on Privacy then change the setting from ‘Everyone’ to ‘No one’.

Sign up here: https://mentoring.uts.edu.au/hub/buddyprogram.

TalkFest Volunteers 

Want to become a Talkfest volunteer in the Spring 2024 Semester? 

Engage with students from across the globe; learn about their cultures, network with people you may not usually meet and deepen your understanding of diversity in Australia.

TalkFest is a free, fun-filled event that connects international students and volunteers to promote cultural exchange and develop confidence in group conversations.  With regular commitment as a Talkfest Volunteer you will receive a letter of recognition or reference. Learn more about TalkFest here.

'So many barriers were broken down. I just can't recommend it enough'.

'I loved contributing to diversity in the UTS community, whilst breaking cross-cultural boundaries and learning about our blissfully complex world.

Interested? ERegister for training on Fri 16 August here:  https://careerhub.uts.edu.au/students/events/detail/7439843

Hey I’m Gav. I’m doing a Bachelor of Mechanical and Mechatronic Engineering.

This is also my first time doing Talkfest. I just kinda came and then really enjoyed it and said ‘Can I volunteer’ and they said ‘Yeah’.

You just need to be an open person. You know, have fun talking to people.

Just relax a little bit as well, you don't need to be like super good at English or anything like that.

For me I enjoy first of all meeting new people and learning more about the world.

What other students have to deal with and the way they study.

I’ve made quite a few friends. It's good to see people weekly and say ‘Oh hey, yeah. How you doing?’, ‘How's your week been?’

I feel a bit more integrated in the uni as well. You get to spend more time with actual people instead of just going home and studying on your own.

Seeing cross cultural boundaries being broken as well is one way to talk to people.

I’ve learnt to be more of an approachable person, in more ways than one.

Instead of just catering to like a local type student, you know being more approachable to other cultures and seeming less scary I guess, smiling a bit more.

But also seeing people smile at the end of the day and knowing that you might have contributed to that smile really you know, warms your heart a bit.

To become a Talkfest volunteer go to the HELPS webpage and follow the links to complete an application.

Other HELPS volunteer roles

HELPS have other volunteering opportunities throughout the year where you can develop your communication and leadership skills:

  • Conversations@UTS.  Assist our Conversation Leaders who run small, engaging conversation groups with international students online or on campus. If you're a confident group facilitator you may also be interested in running a conversation group with other student volunteers.  More information on Conversations@UTS 
  • Promotional activity eg O'Day.  Help us spread the word about UTS HELPS at events like O'Day during orientation week. If you enjoy talking to people and helping with games we'd love you to register your interest for future events.
  • Intensive program support.  During our mid year holiday break in July, HELPS run intensive academic writing and speaking programs. Develop your own academic skills while you share your UTS experience and help engage students in workshop activity.  More information on Intensive program

To register interest in any of the above, please email helpsvolunteers@uts.edu.au

How to claim volunteer hours for UTS award programs

Evidence for UTS award programs.pdf

For UTS staff volunteers 

 (Read an interview with Staff/Student buddies here)

Staff Volunteer Buddies

 

I'm Teraesa, I work in the Faculty of Engineering and IT in the School of Software.

The Buddy Program is an incentive by the university that matches students with volunteers in a conversational English capacity.

What I like about the Buddy Program is it gives me an opportunity to mix with students that I don’t normally get a chance to deal with.

I work at the ABC and the reason I joined this HELPS Buddy Program was because I myself have been in Australia as an international student.

Being a Buddy is very simple. It's just be there, talk to the person, listen and just have a nice flowing conversation.

I do benefit in the way that it helps me network. It helps me grow as a person, also in confidence. I know now I can talk to anybody and everybody.

The other thing I enjoy about the Buddy Program is . . . I get to talk to people from different backgrounds, different cultures, different countries.

I’m learning a lot about their culture, they’re learning about Australian culture, Sydney life.

I think if you are willing to volunteer, it’s very simple. If you're at the ABC, all you have to do is just walk across the road and spend about 45 minutes to 1 hour.

If you are an alumni it’s much easier for you to keep connected to your university, give back to the university what you gained from it.

To join the Buddy Program register on the HELPS web page.

What’s the purpose of the Buddy Program?

  • International students improve speaking skills and confidence
  • Some buddies take part in language exchange eg. English/French; English/Mandarin
  • Staff and community volunteers have a break from their working week and enjoy the cross cultural experience. 
  • Everyone has a chance to reach out, give back, make friends and stay connected.
'We become more aware of diversity and get a hands on experience of other cultures’.
 
'I loved the idea and philosophy behind the program from the beginning.  But I hadn’t anticipated how much I would enjoy my buddy meetings’.
 
Ready to sign up? UTS staff volunteers, sign-up here.

What’s my role as a Staff Volunteer Buddy?

  • Catch up with an international student (or two) for weekly conversation
  • One hour per week or 30 mins, twice per week - you might miss a week but it’s important to have regular catch ups where possible.
  • You are not expected to:
    • Prepare lessons or help with student assignments (send them to HELPS!)
    • Be English language teachers (as fluent speakers, you’re perfect)
    • Have contact with students outside the buddy program unless you want to

Just turn up and chat.  Through the weekly conversation, students get the opportunity to improve a range of skills – fluency, vocabulary, grammar and pronunciation.  If you’d like more guidance on helping with language skills go to our guide ‘Helping with language skills’. 

Ready to sign up? UTS staff volunteers, sign-up here.

What do we talk about?

Anything that interests you – the best part of this program for the students is that it’s a real world, ‘water cooler’ experience.  It’s not an English class that needs to be prepared.

But if you run out of ideas:

  • Ask the students what they would like to talk about – it’s gives them the opportunity to initiate conversation in English. 
  • Other ideas:
    • Their cultural background and experience in Australia – what is different from their country?
    • Their schooling, current studies and future life/career plans.
    • Their travel experiences and yours.  Where to travel in their country.
    • Their reasons for wanting to improve English.
  • Google news items.  If your student has lower language levels, you can try BBC English and ABC Learn English – they have short simple videos covering current news which can be a good way to get conversation started.
  • Anything about your life experience usually generates good conversation – students love hearing about life in Australia.
  • Need more inspiration? Download these conversations topics.

Remember people from different backgrounds may be comfortable with different levels of interaction and sharing of personal stories may only occur over time.  Your buddy may also have different perspectives and values and it's important to be open to that without judgement.   

Ready to sign up? UTS staff volunteers, sign-up here.

How do I find my student buddy?

Through our online buddy matching platform where students and volunteers build their profiles and connect with each other. 

  • The matching platform has an inbuilt messages system (Inbox) where you communicate with your students.  It went through all the expected UTS Privacy and Records Management procedures.  Your photo, email address and details will not be shared with your student without your consent.
  • The matching platform is compatible with most browsers, but Chrome seems to be the best.
  • At any time there can be up to 1000 buddies in the online community, which means some people find their buddy the first day and others take longer.  You can look for a student buddy using the platform filters (eg. Faculty, gender, availability) but if you can’t find a buddy easily, we can try to match you using our automatic matching function.
  • Sign up with your UTS staff ID and password at: matching platform then answer all the questions that will help build your profile.  Follow the link to watch a short youtube video.  It was created for students looking for volunteers but the same process works for you: https://www.youtube.com/watch?v=7gBBESIhsNA&t=2s.

You can also find a 2nd student buddy to meet weekly in a group of 3.  Some of our UTS staff volunteers have preferred to meet 2 students at once - it’s more social and students get value from the listening experience.

How do I arrange my meetings?

  • You can schedule your meetings using the matching platform calendar but that’s optional.  Most people simply message each other to arrange best time to meet.

After your 6 meetings you can close your connection in your inbox so that your student can meet other volunteers.

Matching Platform troubleshooting

I can’t find a student buddy on the matching platform

If you can’t find a student buddy let us know and we will try to match you based on faculty.  You will receive an email if we find someone suitable. 

My student buddy hasn’t replied or is no longer available

We hope you won’t have that problem but it does happen. There are many reasons why students are not available.  We communicate regularly with them about how important it is to reply but some are too shy, busy or slow to respond. 

If we match you with a student and you don’t get a reply you can close the connection in your inbox or let us know and we can do it for you.

Will I get requests from other students?

Yes, it’s possible other students will request you to be their buddy.  If you receive a request you don’t want, simply let them know you're not available.  

What if I’m no longer available?

Email us and we’ll hide you on the matching platform or you can do it yourself by going to My Preferences (in top right corner under your photo).  Click on Privacy then change the setting from ‘Everyone’ to ‘No one’.

Ready to sign up? UTS staff volunteers, sign-up here.

Conversation Leaders

Facilitate casual conversation for 1 or 2 hours per week with groups of international students to help them build their confidence, meet friends and improve their skills.

‘It’s very enjoyable watching students improve and become more confident.  It’s also a great way to learn more about a very wide variety of different cultures and languages.'

'I love seeing how a student's speaking confidence is quietly developing'.

Interested? Email MaryAnn.McDonald@uts.edu.au

My name’s Steve Hunt. I’m a member of FEIT.

Conversation Groups is an informal gathering of students led by a conversation leader.

The conversation leader’s role is really to try and get the students to talk, and to interact, and to get them engaged in talking about a subject which is of common interest.

Help them a bit with pronunciation and a little bit with grammar, in a very non-judgemental unthreatening way.

I started off preparing and I would put a few things up on the whiteboard. Most often, we never even got around to talking about them.

We got diverted onto other things. There’s always been something interesting happening in the week.

I get a lot out of it because I get to talk to a lot of students from different countries. Around the table I might have Iranians, Slovakians, Russians, Chinese, Vietnamese, Koreans.

All around the one table… all talking English, and all interacting with each other and sharing jokes together.

I mean we try to have a few laughs along the way. There’s always something funny that we can bring into it.

If you are thinking about volunteering, you don’t really need to prepare very much.

All you really need to do is to be there and try to get all the students engaged and involved in talking.

They’re there to speak English… They want to practise their English.

All you’ve really got to do is to gently prompt them along and ask the occasional question.

For UTS alumni and community volunteers

Have you completed study at UTS and you're looking for an easy way to keep connected and give back?  Or perhaps you haven't studied with us but would like to be part of our UTS volunteering community?

UTS HELPS provides an opportunity to do something meaningful for 1 or 2 hours per week.  Become a HELPS volunteer and help us support international students while you broaden your own cross cultural communication skills.  

Conversation Leaders

Facilitate casual conversation for 1 or 2 hours per week with groups of international students to help them build their confidence, meet friends and improve their skills.

‘It’s very enjoyable watching students improve and become more confident.  It’s also a great way to learn more about a very wide variety of different cultures and languages.'

'I love seeing how a student's speaking confidence is quietly developing.'

Interested? Email MaryAnn.McDonald@uts.edu.au

My name’s Steve Hunt. I’m a member of FEIT.

Conversation Groups is an informal gathering of students led by a conversation leader.

The conversation leader’s role is really to try and get the students to talk, and to interact, and to get them engaged in talking about a subject which is of common interest.

Help them a bit with pronunciation and a little bit with grammar, in a very non-judgemental unthreatening way.

I started off preparing and I would put a few things up on the whiteboard. Most often, we never even got around to talking about them.

We got diverted onto other things. There’s always been something interesting happening in the week.

I get a lot out of it because I get to talk to a lot of students from different countries. Around the table I might have Iranians, Slovakians, Russians, Chinese, Vietnamese, Koreans.

All around the one table… all talking English, and all interacting with each other and sharing jokes together.

I mean we try to have a few laughs along the way. There’s always something funny that we can bring into it.

If you are thinking about volunteering, you don’t really need to prepare very much.

All you really need to do is to be there and try to get all the students engaged and involved in talking.

They’re there to speak English… They want to practise their English.

All you’ve really got to do is to gently prompt them along and ask the occasional question.

Acknowledgement of Country

UTS acknowledges the Gadigal People of the Eora Nation and the Boorooberongal People of the Dharug Nation upon whose ancestral lands our campuses now stand. We would also like to pay respect to the Elders both past and present, acknowledging them as the traditional custodians of knowledge for these lands. 

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