Need help at tax time?

UTS has combined resources with the ATO Tax Help Program to offer a qualified service to students and staff to assist with their Individual Tax Returns.

We provide on-campus in-person appointments from Monday 28 July 2025 to 31 October 2025. To request a booking, call SSU reception on 9514 1177 from Wednesday 23 July 2025.

Note the following:

Australia is seeing an increase in fake social media accounts impersonating the ATO. See what they look like and how to identify these social media account as fake. 

Also be aware of the scam that tells people their 'tax lodgement' has been received. The email asks them to open an attachment to sign a document and complete their 'to do list details'. If you get an email like this, don't click on any links or open any attachments - forward the email to ReportEmailFraud@ato.gov.au and then delete it.

Example of an impersonation account
Example of an impersonation account

You need to know this about the Tax Help Progam

Tax Help Program volunteers are trained and accredited by the Australian Tax Office and can:

  • help you submit your current tax PAYG return
  • show you how to submit your own tax returns for future years
  • advise if a tax return is necessary in your case. You can speak to one of our volunteers about non-lodgement (In some cases, low income earners do not need to lodge a tax return. If it is not necessary, and you lodged a return last year, it is important for the ATO to know this). 

Tax Help can’t help you with:

  • business tax returns
  • partnership and trust matters
  • capital gains tax
  • rental property tax income schedules

What documents do I bring to my appointment with a Tax Help Service? 

To prepare your tax return, you must bring:

  • your tax file number
  • your BSB and bank account details

Local students/staff:

  • your Medicare card or number & private health insurance statement where applicable

International students/staff:

  • your OSHC private/Medibank health insurance

Further relevant information as itemised  (PDF 62KB, one page) to the appointment.

Also:

To lodge your tax return you are required to set up a myGov account (opens external site). If you have not already registered your personal online myGov account, we will assist you.

Please link your ATO account in myGov before you attend your appointment.

Please bring the following:

  1. Your Tax File Number
  2. A valid, personal email address
  3. Your myGov log-on for the ATO portal, if already set up

AND

Provide any 2 items of the following documents which will enable the link between your myGov account to your ATO service:

  1. Your Bank account details (if you have received a bank transfer from a previous tax return to this account)
  2. Your Superannuation account details (one from the last 5 years)
  3. Your PAYG Payment Summary (one from the last 2 years)

If you are unable to bring two of the above requirements, then please bring

  1. Your passport