The UTS Student Centre provides advice on all stages of the student lifecycle.
The start of session at UTS is our peak period at the UTS Student Centre and wait times are longer than usual. To reduce your wait time, please make an appointment if you are visiting our counter, or call early in the day if you are phoning us.
Explore
Contact us
Call
Recommended for same day advice. We operate a callback service.
Monday to Friday, 10am - 4pm
- Within Australia: 1300 ASK UTS (1300 275 887)
- Outside Australia: +61 2 9514 1222
*Our closing time for phones may be adjusted to help manage wait times and call volumes.
Visit
Recommended for same day advice. Please book an appointment to avoid long wait times.
Monday to Friday, 10am - 4pm
Building 10 Level 2 (Ground level, Jones St entrance)
Book your preferred appointment to avoid wait times:
Recommended for complicated or formal enquiries. Non-busy response time is up to 5 days and will vary during busy periods.
Current students, future students, graduates, alumni, and other enquiries.
Send us a question via Ask UTS.
Ask UTS enquiries may take several days for a response.
What's happening
Enrolment and Timetabling Webinar (International Students)
Tuesday 16 June 2026, 3.30-5pm
This webinar is for all new International Students starting at UTS in Spring Session 2026. Join this webinar to help you to enrol in subjects for 2026.
Coming Soon: UTS Orientation 2026
Express your interest or sign up for 2026 Orientation activities.
How-to videos
Everything you need to know about student administration when starting at UTS. Watch videos covering the most common questions we get at the UTS Student Centre.
FAQs
Admissions
Topics: Applying for undergraduate, postgraduate, higher degree by research courses. Applying for non-award study, cross-institutional study, exchange/study abroad.
Offers
Topics: Accepting your offer, Deferring your offer
Unique Student Identifier (USI)
Topics: What is a USI, how to get a USI, USI sanction, International Students and USI
Recognition of prior learning
Topics: Applying for Recognition of Prior Learning
Enrolment and course advice
Topics: Enrolling in subjects, Timetables, Trouble enrolling, Withdrawing from subjects without penalty, Submitting an eRequest, Take a break from studying
Student ID card
Topics: Getting your student ID card, Not received your ID card, Lost, stolen or damaged ID card
Fees
Topics: Invoices, Payment, Applying for a Government HELP scheme, Course fees, Financial hardship, Fee due dates, Scholarships, Refunds
Scholarships
Topics: How to find a scholarship
Travel concession (OPAL)
Topics: Travel concession eligibility, Applying for travel concession
Results
Topics: Essential results advice, Unhappy with mark / grade, Cannot see results, Results release dates
Graduation
Topics: Graduation ceremonies and celebrations, Graduation documents, Testamur mailout
Documents
Topics: Academic record (transcript), Testamur, AHEGS, Student letters (Statement of Enrolment and Statement of Course Completion)