The UTS Student Centre provides advice on all stages of the student lifecycle.
The start of session at UTS is our peak period at the UTS Student Centre and wait times are longer than usual. To reduce your wait time, please make an appointment if you are visiting our counter, or call early in the day if you are phoning us.
Call
Recommended for same day advice. We operate a callback service.
Monday to Friday, 10am - 4pm
Within Australia: 1300 ASK UTS (1300 275 887)
Outside Australia: +61 2 9514 1222
*Our closing time for phones may be adjusted to help manage wait times and call volumes.
Visit us
Recommended for same day advice. Please book an appointment to avoid long wait times.
Monday to Friday, 10am - 4pm
Building 10 Level 2
(Ground level, Jones St entrance)
Book your preferred appointment below to avoid wait times:
Current UTS students and staff
Future students, alumni, public
Recommended for complicated or formal enquiries. Non-busy response time is up to 5 days and will vary during busy periods.
Current students, future students, graduates, alumni, and other enquiries.
Send us a question via Ask UTS.
Ask UTS enquiries may take several days for a response.
What's happening
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How-to videosEverything you need to know about student administration when starting at UTS.
Watch videos covering the most common questions we get at the UTS Student Centre.
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Enrolment & Timetabling Webinar
Monday 2 February, 11am to 12pm
New to the enrolment process at UTS?
Join this webinar as we help you to enrol in your subjects for 2026.
Online registration -
Ready, SET, AskUTS and IT Systems webinar
Monday 2 February, 2 to 3:30pm
UTS Student Centre and IT staff advise on how to progress smoothly through your course.
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Ready, SET, AskUTS and IT Systems webinar
Wednesday 11 February, 10 to 11:30am
UTS Student Centre and IT staff advise on how to progress smoothly through your course.
FAQs
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Admissions
Topics: Applying for undergraduate, postgraduate, higher degree by research courses. Applying for non-award study, cross-institutional study, exchange/study abroad.
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Offers
Topics: Accepting your offer, Deferring your offer
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Unique Student Identifier (USI)
Topics: What is a USI, how to get a USI, USI sanction, International Students and USI
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Recognition of prior learning
Topics: Applying for Recognition of Prior Learning
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Enrolment and course advice
Topics: Enrolling in subjects, Timetables, Trouble enrolling, Withdrawing from subjects without penalty, Submitting an eRequest, Take a break from studying
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Student ID card
Topics: Getting your student ID card, Not received your ID card, Lost, stolen or damaged ID card
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Fees
Topics: Invoices, Payment, Applying for a Government HELP scheme, Course fees, Financial hardship, Fee due dates, Scholarships, Refunds
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Scholarships
Topics: How to find a scholarship
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Travel concession (OPAL)
Topics: Travel concession eligibility, Applying for travel concession
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Results
Topics: Essential results advice, Unhappy with mark / grade, Cannot see results, Results release dates
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Graduation
Topics: Graduation ceremonies and celebrations, Graduation documents, Testamur mailout
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Documents
Topics: Academic record (transcript), Testamur, AHEGS, Student letters (Statement of Enrolment and Statement of Course Completion)
