An eRequest is an online request to your UTS Student Centre.
Before using eRequest you must ensure that:
- you meet the access conditions for the subjects you are requesting
- the subject/s you are requesting are part of the requirements of your degree
- that undertaking the subjects will not result in you exceeding the total maximum credit points allowable for your degree.
You can submit an eRequest:
- for access to subjects with restrictions, this maybe something that is blocking your subject enrolment,
- to enrol in more than the allowable credit point limit per semester for your course,
- to enrol in a cross faculty electives,
- make a change to your study plan, and
- to select or change your sub-structures, such as a majors or sub majors, choice block or stream.
Once you have submitted your eRequest, the summary application page allows you to track the progress of your request via the application status. When your eRequest is resolved you will receive the outcome via your UTS student email.
Submitting an eRequest
To submit an eRequest:
Step 1: Research your options
Do some research to find out whether it is worth submitting an eRequest using the:
Don't submit an eRequest if you do not meet the selection criteria listed for the subject or your course unless you have a very strong case.
Step 2: Login to eRequest
Using your student number and password, login to the eRequest site.
Please see the step-by-step guide to submitting an eRequest (PDF, 420kB) for more information.
Step 3: Select course
If you are currently enrolled in more than 1 course you need to select the course you want to make changes to by clicking on top of its name.
Step 4: eRequest status
The first screen will summarise the status of any e-requests that you have previously submitted.
Once you submit an eRequest of a particular type, you cannot submit another one until the earlier one has been processed.
Step 5: Create a new e-Request or review existing eRequest
Create a new eRequest
Once you click on Create a new eRequest you will be sent to the main menu page. You have to decide which type of eRequest is most appropriate for your situation.
Review existing eRequest
You can review previously submitted eRequests here
Step 6: Complete form details
For each type of request there is a specific form you must fill in. You will need to tick boxes and/or type in text and sometimes, upload supporting documents.
Step 7: Complete declaration
Once you have filled in the data click "Go to Declaration".
At this point you will get an error message if you have not supplied any necessary data or ticked a box that was required. Once the form is satisfactory you will be able to continue on to the declaration screen. The declaration is different depending on the type of request you are submitting. Please check the summary of your request carefully to make sure it is what you intended. Check also that it is consistent with your study plan and in particular you have got the correct subjects or sub-structures listed.
Step 8: Confirm and submit
Read the declaration and only click on "Confirm" and "Submit" if you agree with the conditions.
Once you click on "Confirm" and "Submit" after a small delay you will be shown the unique receipt number your eRequest has been given. Write it down in a safe place because if you need to follow up you must be able to quote this number as proof of submission.
Step 9: Email acknowledgment
You will receive an acknowledgment email soon after the eRequest was lodged. Next time you log on to the eRequest site you will be able to see the status of the eRequest. If processing has not yet commenced, you will be able to delete it. You may get emails seeking further clarification of your request or asking you to come in for an appointment.
To reply, go to the link provided in the email and type your reply into the text box.
Any emails sent to your UTS Webmail account regarding the eRequest will also appear when you log in to the eRequest site.
If your eRequest is approved, you will find that you can now web enrol into the subject without getting the error message.
Students requesting enrolment into another Faculty's subjects as electives
What can I apply for using eRequest?
eRequest allows you access to subjects currently not accessible on your study plan, all requests for subjects with requisite requisitions and any requests to change your study plan must be made via an e-Request.
Before using e-Request you must ensure that you meet the access conditions for the subjects you are requesting; that the subjects are part of the requirements of your degree and that undertaking the subjects will not exceed the total maximum credit points for your degree.
An eRequest allows you to make changes to your major, submajors and subjects online. All changes you request must conform to the course rules set out in the faculty handbooks.
How long does it normally take for my eRequest to be processed?
Your eRequest will be assessed and reviewed by your student centre within 3 working days of submission. You will be notified via your UTS email when your changes have been approved or rejected. The email will inform you of any actions you must undertake. You should always confirm all changes via My Student Admin shortly after the email is received.
Please note: During peak periods it may take longer than 3 working days for your eRequest to be resolved. Please do not submit duplicate requests. We will respond as quickly as possible.
You can monitor the status of your eRequest in the My Student Portal. The statuses and their meanings are below:
- Submitted: Request is submitted for assessment.
- In progress: Request is assigned to a staff member who is progressing its resolution.
- Pending: Further investigation and/ or information required before the request can be finalised.
- Referred: The request has been referred to the subject coordinator or other UTS staff for review.
- Resolved: Assessment is complete and the outcome has been emailed to you.
Can I change courses using eRequest?
No. If you wish to transfer from one course to another at UTS, depending on your circumstances, you will need to apply for an internal course transfer, or apply through the normal UTS application procedure.
Can I submit multiple requests to enrol in subjects via eRequest?
You can submit up to 2 eRequests of type "Enrol" at any time. You have the option of requesting a 1st and 2nd preference but your 2nd preference will only be considered if your 1st is unsuccessful.