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Install Akamai

Re-authenticating with Akamai

How to install Akamai Zero trust Client VPN (Guardicore Platform Agent)

Follow these steps to install and authenticate with Akamai EAA for secure access to UTS applications.

 
Step 1: Delete old AKAMAI apps installed on your device

If you have any old AKAMAI apps installed on your device, delete them first. On Windows or Mac, you can type “Guardicore Platform Agent” in the Start menu (Windows) or spotlight search (Mac) to locate it.

Before proceeding, make sure to remove any previous versions of Akamai software:

Uninstall the following (if present):

  • Akamai EAA Legacy Client
  • Akamai Zero Trust Client (Guardicore Platform Agent)

 
This helps avoid conflicts with the latest version.

 

Step 2: Access the UTS Secure Access Portal

1.     Open your web browser.

2.     Go to https://studyaccess.uts.edu.au

 

Step 3: Sign in with your UTS Email

On the login screen, enter your UTS Email ID

  • For Staff: - firstname.lastname@uts.edu.au. 
  • For Students: - firstname.lastname@student.uts.edu.au

Follow the on-screen prompts to authenticate your identity.

 

Step 4: Download the Akamai Zero Trust Client

  1. Once signed in, locate the Download Client button at the top right corner and click on it.
  2. Select your device type under Akamai Zero Trust Client and click on download icon.
  3. Run the downloaded installer.

 

Step 5: Launch and Enrol the Client

When the installation is complete, the Akamai Zero Trust Client should launch automatically.

If Akamai does not open automatically:

  • On Windows: Open the Guardicore Platform Agent from the Start menu.
  • On Mac: Open the Guardicore Platform Agent from the Applications folder or Spotlight search

On Ubuntu, open the application from your system menu.

You should see the welcome screen asking for IdP, Activation Code, or email.

  • If the welcome screen does not appear, click “ENROLL CLIENT” to bring it up.

Enter studyaccess.uts.edu.au into the prompt, then click Apply.

 

Step 6: Authenticate via Okta

  • After clicking Apply, your browser will open the Okta login page.
  • Sign in using your UTS email and password.
  • Complete the Multi-Factor Authentication (MFA) if prompted.

 

Step 7: Confirm Successful Enrollment

Once authentication is successful:

  • You’ll be redirected back to the Akamai Zero Trust Client.
  • The client will now show a connected or active status with access to UTS applications.

Re-Authenticating with Akamai Zero Trust Client (Guardicore Platform Agent)

If you turn off or restart your system, you may need to re-authenticate with the Akamai Zero Trust Client. By default, the client will automatically open your default browser and prompt you to authenticate through Okta. However, the process can vary depending on your operating system.

Follow these steps to re-authenticate:

 

Step 1: Open the Akamai Zero Trust Client

Launch the Akamai EAA Client (also known as Guardicore Platform Agent) from your system.

  • On Windows, search for  Guardicore in your Start Menu.
  • On macOS, open the Applications folder and launch the Guardicore agent.
  • On Ubuntu, open the application from your system menu and search for Akamai or Guardicore.

 

Step 2: Click Authenticate Now

  1. Once the Akamai client is open, you will see the Authenticate Now button.

  2. Click Authenticate Now to begin re-authentication.

  • On Windows – Bottom right corner near the time
  • On Mac – Upper right corner near the time
  • On Ubuntu – Top bar or system tray (depending on the desktop environment)

 

Step 3: Complete Authentication via Okta

  • After clicking Authenticate Now, your default web browser will open the Okta login page.
  • Sign in with your UTS email (e.g., firstname.lastname@uts.edu.au)
  • Complete any Multi-Factor Authentication (MFA) steps if prompted.

 

Step 4: Confirmation of Successful Authentication

  • Once authenticated, the Akamai Zero Trust Client should show you as connected or authenticated.
  • You can now access UTS resources securely.