Our student residents are our customers. What you think of us matters. Listening to your feedback helps us improve what we do for you.
The Association of College and University Housing Officers (ACUHO) EBI survey, conducted every two years, collects feedback and provides a standard for us to measure ourselves against other university accommodation service providers in Australia and overseas. The results collected have seen enormous improvements in our services:
2025 survey results (PDF 906KB, 67 pages)
2023 EBI survey results (PDF 380KB, 14 pages)
2017 EBI survey results (PDF 159KB, 22 pages)
2015 EBI survey results (PDF 132KB, 22 pages)
2013 EBI survey results (PDF 134KB, 19 pages)
2011 EBI survey results (PDF 314KB, 13 pages)
Since the most recent survey in 2015, UTS Housing has seen a raft of improvements, including:
- Additional sporting and recreational activities
- Online recharge options now available for laundry top-ups
- Introduction of ‘edible garden’
- Introduction of the Bike Club
- Extra fridges in larger apartments
- Sound proofing of the Yura Mudang music room
- Window tinting added for heat reduction at Yura Mudang
- Collaboration with UTS IT to provide hard-wired internet connectivity in bedrooms
- Vending of hygiene items
- Making secondhand items available in the ‘Free store’
- New communication screens in laundry rooms
- Computer study lab fitted out with printing facilities
- Collaboration with UTS IT to improve internet connectivity in residence buildings
- Provision of wired internet access in all bedrooms
- Provision of group study pods
- Lockout fees waived
- Overnight visitor nights increased
- All smoke detectors replaced at Yura Mudang
- Carpet upgrade in all Yura Mudang share apartments and studios