There are many UTS staff and services available to assist you with all aspects of your student life.
The following information will help you find the relevant contact details and resources for different types of concerns and situations:
- personal matters
- emergencies
- sexual assault and harassment
- safety and health
- student housing
- disability
- carer responsibilities
- faculty or admin problems
- postgraduate research student matters
- misuse of university technology
- complaints about student or staff member behaviour
- privacy
- discrimination and harassment
- student misconduct
- last resort for students with a complaint
If you are unable to resolve your concerns by accessing these services, you can make a complaint by emailing student.complaints@uts.edu.au.
Personal matters
If there are issues in your private life which are affecting your ability to study and enjoy university
Who can I go to for advice?
The Student Services Unit can provide advice and assistance through these services:
- Counselling Service for a confidential counselling to help with a wide range of personal, psychological, study-related and administrative difficulties
- Financial Assistance Service for advice and assistance on financial matters
- UTS Housing Services for issues around UTS student residences
- Careers for career-related issues
Emergencies
If you have concerns about what to do in an emergency
Where can I go to for information?
- UTS emergency contacts
- UTS Security Service for emergency assistance, phone ext. 6 on a UTS phone or freecall 1800 249 559
- police, fire or ambulance, dial 000
- UTS security guards and dedicated staff for direction and assistance
- student email, UTS emergency Twitter channel and UTS Facebook page for ongoing updates on major emergencies
If you are a UTS student or staff member experiencing sexual assault or are concerned about someone in our UTS community, contact the UTS Sexual Assault Support Line: 1800 531 626 (24 hours).
Sexual assault and harassment
We want all members of the UTS community to be safe from sexual assault and harassment.
If you are a UTS student or staff member experiencing sexual assault or are concerned about someone in our UTS community, contact the UTS Sexual Assault Support Line: 1800 531 626 (24 hours).
Visit the sexual assault, indecent assault and sexual harassment webpage for suggestions, resources and information about emergency support, reporting procedures and further support.
Safety and health
If you have concerns about your safety at UTS or in your classrooms, or if you have medical or health matters which are worrying you
Who can I go to for advice?
- Security Service for emergency assistance, urgent safety matters or to take reports on incidents
- Medical Service provides confidential medical services for students
Key policies
- Health and Safety Policy
- Concerning Behaviour Assessment and Intervention Team (CBAIT) Vice-Chancellor’s Directive
Student housing
If you have concerns about UTS student housing, including inappropriate behaviour in UTS student residences, or if you need help finding off-campus accommodation
Who can I go to for advice?
- Residential Networkers and the Residential Life staff in UTS Housing can provide advice and assistance on UTS housing issues
- UTS off-campus accommodation can support you with your accommodation search or issues
Key policy: UTS Housing Rules (PDF, 714Kb)
Disability
If you have a disability which impacts on your studies
Who can I go to for advice?
- the Accessibility Service can provide advice and assistance
- the Equity and Diversity unit can provide advice and information on accessibility and inclusion
- Academic Liaison Officers in your faculty can assist with issues around disability and carer responsibilities
Key policy: UTS Access and Inclusion Plan 2015–2019 (PDF)
Carer responsibilities
If you have carer responsibilities which affect your studies
Who can I go to for advice?
- the information for carers website has information and support for students who are parents or carers
- Academic Liaison Officers in your faculty can assist with issues around disability and carer responsibilities
Key policy: Staff and Students with Carers’ Responsibilities Vice-Chancellor’s Directive
Faculty or admin problems
If you have any problems with faculty administration or concerns about academic matters relating to your course, marks for an assessment or exam, or review of a final grade for a coursework subject
Who can I go to for advice?
- Student Centres provide initial advice and assistance with most administrative matters in person, over the phone or online via Ask UTS
- academic concerns can be discussed with your course adviser, subject coordinator or faculty Academic Liaison Officer
- the Counselling Service can also provide advice and information
- the UTS Students’ Association is an independent body that employs caseworkers who can provide confidential advice, advocacy and support to assist students with academic issues
Key policy: Coursework Assessments Policy and Procedures
Postgraduate research student matters
If you are a postgraduate student and you have any concerns about your research degree including research conduct, intellectual property and appeals against discontinuation of candidature
Who can I go to for advice?
- the UTS Graduate Research School can provide information, advice and assistance for postgraduate students
- graduate research students on Staff Connect (login required)
- faculty research contacts and your course adviser, subject coordinator, Faculty Liaison Officer, Head of School or Associate Dean (Research)
- the UTS Students’ Association is an independent body that employs caseworkers who can provide confidential advice, advocacy and support to assist students with academic appeals
Key policies and resources
- Research Ethics and Integrity Policy
- Research Management Policy
- Intellectual Property Policy
- section 11, UTS Student Rules (graduate research)
Misuse of university technology
If you are concerned about inappropriate use of technology at UTS such as offensive comments or behaviour on the UTS email system or other UTS networking sites, or if you have concerns about corrupt conduct, fraud, theft at UTS or serious waste of resources
Where can I go for advice?
- talk to staff in your faculty such as your course adviser, subject coordinator, Academic Liaison Officers
- log a service request via ServiceConnect, the online IT support system
- complaints about serious corruption or fraud should be made to the University Secretary
Key policies
- Acceptable Use of Information Technology Facilities Policy
- Fraud and Corruption Prevention and Public Interest Disclosures Policy and Guidelines
Complaints about student or staff behaviour
If you have concerns about students or staff behaving inappropriately in your faculty or in other places at or associated with UTS
Who can I go to for advice?
- staff in your faculty such as your course adviser, subject coordinator, Academic Liaison Officers, Head of School, Associate Dean (Teaching and Learning). Your faculty website lists contact details for relevant faculty staff and student centres
- the Counselling Service can provide advice on complaints
- the UTS Students’ Association is an independent body that employs caseworkers who can provide advice, advocacy and support to assist students with complaints
Key policies and resources
Privacy
If you have concerns about:
- staff or students breaching your privacy
- inappropriate use of personal information about you
- inaccurate information held about you
Where can I go for advice?
- you can raise your concern with the Student Centre
- the UTS Privacy Officer can provide advice and assistance in looking into alleged breaches of privacy
- the privacy at UTS website explains how UTS manages and protects your privacy
Key policies and resources
- Privacy Policy
- Privacy Management Plan (PDF, 327kB)
Your right to information
For concerns about access to UTS information about you
Who can I go to for advice?
- in the first instance, contact the area of the university that holds the information about you
- the Right to Information Contact Officer can provide assistance and advice about accessing and reviewing information at UTS, including lodging a formal access application if required
Website: Right to Information (GIPA)
Discrimination and harassment
If you feel you are being treated unfairly or harassed because of your sex, pregnancy, race or ethno-religious background, marital or family status, age, sexual preference, transgender status or disability
Who can I go to for advice?
- the Equity and Diversity Unit can provide confidential advice and can also help look into your concerns
- staff in the Student Services Unit can provide advice, support and counselling
Key policies and resources
Student misconduct
If you are involved in a misconduct matter (which can include plagiarism and allegations of serious inappropriate behaviour) and need information and support
Who can I go to for advice?
- the UTS Students’ Association is an independent body that employs caseworkers who can provide advice, advocacy and support to assist students with the student misconduct processes
- Counselling Service can provide assistance
- Student Misconduct and Appeals can provide information on student misconduct matters
- if the matter relates to an allegation of plagiarism, you can contact the Responsible Academic Officer in your faculty
Key policies
Last resort for students with a complaint
If you have tried all other avenues to resolve a complaint about an administrative or academic matter
Who can I go to for advice?
UTS Student Ombud can provide advice, assistance and may be able to investigate your concern