On This Page
- Personal matters
- Emergencies
- Sexual assault and harrassment
- Safety and health
- Student housing
- Disability
- Carer responsibilities
- Faculty or admin problems
- Postgraduate research student matters
- Misuse of university technology
- Complaints about student or staff member behaviour
- Privacy
- Your right to information
- Discrimination and harassment
- Student misconduct
- Last resort for students with a complaint
There are many UTS staff and services available to assist you with all aspects of your student life.
The following information will help you find the relevant contact details and resources for different types of concerns and situations.
Personal matters
If there are issues in your private life which are affecting your ability to study and enjoy university
Who can I go to for advice?
The Student Services Unit can provide advice and assistance, including:
- Student counselling service for personal counselling and advocacy
- Financial service for advice and assistance on financial matters
- Housing service for issues around UTS student residences
- Careers for career related issues.
Emergencies
If you have concerns about what to do in an emergency
Where can I go to for information?
- Security Service Branch for emergency assistance
Phone: ext.6 or freecall 1800 249 559 - For police, fire or ambulance services dial 000
- Security guards and dedicated staff for direction and assistance
- UTS student email, UTS emergency Twitter channel and UTS Facebook page for ongoing updates on major emergencies
If you are a UTS student or staff member experiencing sexual assault or are concerned about someone in our UTS community please contact the UTS Sexual Assault Support Line: 1800 531 626 (24 hours).
Sexual assault and harrassment
We want all members of the UTS community to be safe from sexual assault and harassment. Visit the Sexual assault, indecent assault & sexual harassment web page for suggestions, resources and information about emergency support, reporting procedures and further support.
Safety and health
If you have concerns about your safety at UTS or in your classrooms or if you have medical or health matters which are worrying you
Who can I go to for advice?
- Security Service Branch for emergency assistance, urgent safety matters or to take reports on incidents
- Medical service provides confidential medical services for students
Key policies
Environmental Health and Safety (EHS) policy
Concerning Behaviour Assessment and Intervention Team (CBAIT) Vice-Chancellor's directive
Student housing
If you have concerns about UTS student housing, including inappropriate behaviour in UTS student residences or if you need help finding off-campus accomodation
Who can I go to for advice?
- Residential Networkers and the UTS Housing Residential Life staff can provide advice and assistance about UTS Housing related issues.
- The UTS Housing Off-Campus Officer can support you with your accommodation search or issues.
Disability
If you have a disability which impacts on your studies
- The Special Needs Service can provide advice and assistance
- The Equity and Diversity unit can provide advice and offer information on accessibility and inclusion
- Faculty Academic Liaison Officers can assist with issues around disability and carer responsibilities
Carer responsibilities
If you have carer responsibilities which affect your studies
- The Information for carers website provides information and support for students who are parents or carers
- Faculty Academic Liason Officers can assist with issues around disability and carer responsibilities
Faculty or admin problems
If you have are have any problems with faculty administration, or concerns about academic matters such as your courses, marks for an assessment item or exam, or review of a final grade for a coursework subject
- Student centres provide initial advice and assistance with most administrative matters in person, over the phone or online via Ask UTS
- Academic concerns can be discussed with your course adviser, subject coordinator or Faculty Academic Liason Officer
- The counselling service can also provide advice and information
- The UTS Students’ Association is an independent body that employs caseworkers who can provide confidential advice, advocacy and support to assist students with academic issues.
Key policy: Assessment of coursework subjects policy
Postgraduate research student matters
If you are a postgraduate student, and you have any concerns about your research degree including concerns about research conduct, concerns about intellectual property, and appeals against discontinuation of candidature
- The UTS: Graduate Research School can provide information, advice and assistance for postgraduate students
- Search Staff Connect (login required) for information
- Faculty research contacts such as your course adviser, subject coordinator, Faculty Liaison Officer, Head of School or Associate Dean (Research)
- The UTS Students’ Association is an independent body that employs caseworkers who can provide confidential advice, advocacy and support to assist students with academic appeals.
Misuse of university technology
If you are concerned about inappropriate use of technology at UTS, such as offensive comments or behaviour on the UTS email system or other UTS networking sites, or if you have concerns about corrupt conduct, fraud, theft at UTS or serious waste of resources
- Staff in your faculty eg, course adviser, subject coordinator, Faculty Academic Liaison Officers
- Log a service request via the online IT support system ServiceConnect
- Complaints about serious corruption or fraud should be made to the University Secretary
Complaints about student or staff member behaviour
If you have concerns about students or staff behaving inappropriately in your faculty or in other places at university, or associated with university
- Staff in your faculty such as your course adviser, subject coordinator, Faculty Academic Liaison Officers, Head of School, Associate Dean (Teaching and Learning)
Contact details for individuals and relevant student centres are listed on each faculty’s website - The counselling service can provide advice on complaints
- The UTS Students’ Association is an independent body that employs caseworkers who can provide advice, advocacy and support to assist students with complaints.
Privacy
If you have concerns about staff or students breaching your privacy, or about inappropriate use of personal information about you, or inaccurate information held about you
- You can raise the concern with the Student Centre
- The UTS Privacy Officer can provide advice and assistance assist in looking into alleged breaches of privacy
Key policies and resources
Privacy Vice-Chancellor's directive
Privacy Management Plan (PDF, 327kB)
Your right to information
For concerns about access to UTS information about you
- Contact the area who holds the information in the first instance.
- The Right to Information Contact Officer can provide assistance and advice about accessing and reviewing information at UTS, including lodging a formal Access Application if required.
Website: Right to Information (GIPA)
Discrimination and harassment
If you feel you are being treated unfairly or harassed because of your sex, pregnancy, race or ethno-religious background, marital or family status, age, sexual preference, transgender status or disability
- The Equity and Diversity Unit can provide confidential advice and can also help look into your concerns
- Staff in the Student Services Unit can provide advice, support and counselling
Key policies and resources
Equal opportunity and diversity policy
Policy on the prevention of harassment
Handling student complaints policy
Student misconduct
If you are involved in a misconduct matter (which can include plagiarism and other allegations of serious inappropriate behaviour) and need information and support
- The UTS Students’ Association is an independent body that employs caseworkers who can provide advice, advocacy and support to assist students with the student misconduct processes
- Counselling services can provide assistance
- The Student Misconduct and Appeals team, Governance Support Unit, can provide information on student misconduct matters
- If the matter relates to an allegation of plagiarism you can contact the Responsible Academic Officer within your faculty
Last resort for students with a complaint
If you have tried all other avenues to resolve a complaint about an administrative or academic matter