Student ID cards

COVID-19 Response
 

New student ID cards
To support social distancing, we're pausing student ID card collections for new students until further notice.

If you really do need your ID card (and your photo has been approved via the CaptureMe portal), please submit an AskUTS enquiry with a:

      •   copy of your proof of ID (passport/Australian driver licence/NSW 18+ card)
      •   local postage address (we don't post ID cards to international addresses)

We'll then post your ID card to you.

Replacement ID cards
If you've lost your student ID card and looking for a replacement, please follow the instructions below under "current student".

Your student ID card is vitally important to your studies at UTS. It’s not only used to establish your identity (or even just to qualify for those student concession deals) but your card also enables you to:

  • access the UTS Library
  • access UTS facilities, such as our labs, and after-hours entry
  • utilise services, such as printing 
  • attend your exams.

All enrolled students must have a current UTS student ID card and keep it with them at all times while on campus. You might find it pretty difficult to get around campus without one!

Your student ID card is valid for the period of your course enrolment. You must return your student ID card to the university if you:

  • take a leave of absence
  • withdraw from your UTS course. 

How to get your student identity card

All new students must be enrolled in subject(s) before they can obtain their student ID card. 

Remember, if you don’t collect your student ID card before the last day to enrol you are at risk of being withdrawn from your course. 

If you require Accessibility assistance or support due to issues such as mobility or vision, please contact the Student Centre or your Accessibility Consultant at the UTS Accessibility Service.

Important: If you are a  PhD, Master by research and/or visiting research student (international and local student) – please refer to the ‘Postgraduate research student’ section found further down on this page.  For new students, current students, distance and offshore students - please read the information we've provided for you under the relevant headings below. 

I am a...

New student

Getting your new student ID card is easy! But before we get into the ‘how to’, make sure that you’ve:

Note: The first two dot points above are not applicable to incoming study abroad and exchange students.

Now that you’ve double checked that you’re an enrolled student you can obtain your student ID card, just follow these simple steps:

1. Familiarise yourself with our UTS ID photo requirements 

At UTS we use the CaptureME platform to create our ID cards. CaptureME allows students to take and upload a photo of their own choosing to be used on their ID. Before you submit your photo, have a read of our UTS photo ID requirements. 

Remember, the primary function of your student ID card is to be able to identify you. The photo requirements may seem strict, but nobody wants to be refused entry to their first exams because they don’t look like their photo!

IMPORTANT: PhD, Master by research, visiting research students, distance or offshore students, and current students - you do not need to use CaptureME. Please read the information provided for you under the relevant section on this page, and in the FAQs. 

2. Upload your photograph via the CaptureME portal 

Using the CaptureME portal, upload your photo as per our UTS photo ID requirements. You can replace the photo you upload right up until you click ‘submit’. Once submitted, the photo is sent to UTS for approval, and you will not be able to change it. Make sure you submit the most appropriate photo possible, because if your photo is rejected, it will slow down the time it takes for you to receive your UTS student ID card.  

Upload your photograph

3. Check your UTS webmail account for further instructions 

After submitting your photo, you will receive an email via your UTS student webmail account, confirming the photo has been submitted. 

Later, you will receive an approval or rejection email via the same account. If you receive a rejection email, please submit a new photo that addresses the rejection criteria outlined within the email.

Following an approval email, we’ll send you another message via your UTS webmail account with instructions on how you can collect your student ID card. 

When you collect your card, you’ll need to present some photo identification before we can give you your card (expired photo identification will not be accepted): 

  • for international students you must bring your passport
  • for local students, you must bring one of the following: your passport, Australian drivers licence, or NSW 18+ card.

For more help, check out our FAQ section below. 

Current student

The CaptureME platform is only being used for new students, your existing student ID card will operate as usual and does not need to change. If you’re a current student and use CaptureME, you will be liable for administrative charges, and a slower process in obtaining your new card. 

If your student ID card has been lost, stolen or damaged, you should apply for a replacement student card, or visit a Student Centre as soon as possible. An administrative charge will be payable.

Postgraduate research student

If you are a postgraduate research student, you can obtain your Student ID card at a Student Centre 24 hours after you have completed your enrolment process with the Graduate Research School.
 
Note: Please advise the Student Centre that you are a postgraduate research student on arrival.

 

Distance or offshore student

If you are studying by distance mode you’ll need to submit a student identity card application for distance students form (PDF, 53kB).

For offshore students, you’ll need to submit a student identity card application for offshore students form (PDF, 159kB).

Notre Dame student

If you are a Notre Dame student who has been approved to use UTS facilities, you must follow these steps to get your ID card:

1. Familiarise yourself with our UTS ID photo requirements 

At UTS we use the CaptureME platform to create our ID cards. CaptureME allows students to take and upload a photo of their own choosing to be used on their ID. Before you submit your photo, have a read of our UTS photo ID requirements. 

Remember, the primary function of your student ID card is to be able to identify you. The photo requirements may seem strict, but nobody wants to be refused entry to their first exams because they don’t look like their photo!

2. Upload your photograph via the CaptureME portal 

Using the CaptureME portal, upload your photo as per our UTS photo ID requirements. You can replace the photo you upload right up until you click ‘submit’.
Once submitted, the photo is sent to UTS for approval, and you will not be able to change it. Make sure you submit the most appropriate photo possible, because if your photo is rejected, it will slow down the time it takes for you to receive your UTS student ID card.  

Upload your photograph

3. Check your Notre Dame Email account for further instructions 

After submitting your photo, you will receive an email via your Notre Dame student email account, confirming the photo has been submitted. 

Later, you will receive an approval or rejection email via the same account. If you receive a rejection email, please submit a new photo that addresses the rejection criteria outlined within the email.

Following an approval email, we’ll send you another message via your UTS webmail account with instructions on how you can collect your student ID card. 

When you collect your card, you’ll need to present some photo identification before we can give you your card (expired photo identification will not be accepted): 

  • for international students you must bring your passport
  • for local students, you must bring one of the following: your passport, Australian drivers licence, or NSW 18+ card.

For more help, check out our FAQ section below.

FAQs

What’s CaptureME and how do I use it?

CaptureME is an online platform that UTS uses to create student ID cards for new students. Students can take a photo of themselves, which must comply with the UTS photo ID requirements, from the comfort of their own home and upload it to the CaptureME portal. If approved, UTS will use the photo to create an ID card that students can then collect on campus.  

If you are a new student who has enrolled in subjects at UTS, you will receive instructions on how to use CaptureME via your UTS webmail account. Additionally, you should refer to the ‘new students’ section above. 

If you’re a current student, do not use CaptureME. If you use CaptureME you’ll have to pay an administrative charge.

If you’re a current student and your student ID card has been lost, stolen or damaged, you should apply for a replacement student card, or visit a Student Centre as soon as possible. An administrative charge will be payable.

I have an accessibility requirement and am unable to use CaptureMe to create a student ID card

If you are unable to upload your student ID photo via CaptureMe or come to the Building 10 Student Centre to collect your ID card due to accessibility reasons (such as vision impairment or mobility issues), please advise us by submitting an AskUTS online enquiry or dropping in to your nearest Student Centre so we can better assist you. You can also reach out to your Accessibility Consultant at the Student Services Unit if you would like support. If you are not registered with the Accessibility service you may consider meeting with an Accessibility Consultant to receive additional information about the range of supports they can offer, you can contact the Accessibility Service.

I’m trying to access CaptureME but it’s not working, what do I do?

For CaptureME to work, you must be a new UTS student and be enrolled in at least one subject. You can check your enrolment details via My Student Admin. 

If you’re new to UTS and have only recently enrolled, be sure to wait at least 24 hours before logging in to CaptureME for the first time. 

Also try opening CaptureME in a different browser, or clear your browser cache. 

CaptureME does not work in the Puffin browser, use a different browser.  If you continue to get an error, try retyping in the URL.

My web cam is not registering?

On Windows 10 the CaptureME camera might not register automatically. To fix this you'll need to manually detect the camera:

  • for Chrome browsers - visit their help section on camera and microphone use
  • for all other browsers - go through the Start menu: Control Panel > Internet Options > Change security settings (medium-high works for most websites).

If you're still having issues, try uploading an existing photo instead of using the web cam.  

My photo was rejected, what do I do next? 

In the case a photo is rejected, it’s likely your photo did not comply with the UTS CaptureME photo requirements – your rejection email will identify the reason. Before re-submitting your new photo, address the rejection criteria by making sure the photo meets the requirements as outlined in our UTS photo ID requirements.

I’ve been told my photo has been approved, when I can get my card?

New students can only collect their card during the academic year in which their degree commences. You will be advised on how and when you can pick up your card via your UTS webmail account.

I’m going to collect my card, do I need to bring anything?

In order for UTS to give you your student ID card, you must provide a current photo ID (identification), expired photo ID will not be accepted: 

  • domestic students must produce a passport, Australian drivers licence, or NSW 18+ card
  • international students must bring their passport.

I’m a current student but I’ve seen some new students who have a different card, do I also need to get one?

No, your current UTS student ID card will continue to operate as usual. In fact, it’s actually very important that you continue to use your current student ID card because this card is the one attached to your student profile and from which UTS Security will identify you.

If you’re a current student and your student ID card has been lost, stolen or damaged, you should apply for a replacement student card, or visit a Student Centre as soon as possible. An administrative charge will be payable.

Is CaptureME going to work on mobile devices? 

Yes.

What about Master by research, and visiting research students (international and local students)? 

Refer to the 'Postgraduate research student' section of this page. 

I’ve read through all of this but I’m still having problems... 

If you’re still having problems with accessing CaptureME, stop by one of our Student Centres or give us a call.

Student ID cards and access to secure areas 

It’s through the student ID cards that students can gain access to secure areas. To access these areas, simply hold the card flush with the card reader until it beeps and flashes green to gain access to the restricted area. Your access is conditional upon having necessary access rights. 

Student access allocation

  • All students are allocated access to areas related to their enrolled subjects as administered by faculty staff.
  • Access to facilities is automatically updated every 24 hours.
  • The subjects, or courses, a student is enrolled into determines the extent of access to facilities.
  • Unless compromised, the ID card allocated remains the same as long as a student is registered with UTS.
  • Access to facilities may be suspended for maintenance or refurbishment purposes.
  • Access is restricted during mid and end of year breaks. 

Conditions

  • Students who are found propping doors open that would normally require security access will have their card suspended.
  • Anyone found using a card not belonging to them will be escorted from university premises by UTS Security and access suspended.
  • UTS Security has the authority to ask for the production of personal identification to confirm the identity of a card user and/or visitor to University premises.
  • This Student ID card remains the property of UTS. It will be deactivated 30 days after the bearer of this card has completed their degree and must be surrendered to UTS Security upon request.
  • You’ll also adhere to the conditions found on the back of your student ID card.
    This card should be signed upon receipt. The bearer of this card should carry it at all times while they remain a current UTS student, and is governed by the terms and conditions of use set out at www.idcards.uts.edu.au. This card remains the property of UTS. It will be deactivated 30 days after the bearer of this card has completed his/her degree and must be surrendered to UTS Security upon request. If found, please return to UTS Security, PO Box 123, Broadway NSW 2007. 

Breaching of conditions may be reported for disciplinary actions. 

Student and related rules