COVID-19 Response
The IT Support Counter service is now available via appointments only. You can book an appointment online at https://appointments.uts.edu.au.
We will continue to support the university's IT enquiries by phone and online support.
We thank you for your understanding and cooperation.
Online support
ServiceConnect is the first point of contact for students for IT Support and Audio Visual Services. It has two main functions:
- an online knowledge base with self-service instructions to provide specific help for common queries such as connecting to wireless, and
- ServiceConnect, where you can submit a support request, including booking of audio visual equipment.
Phone support
Broadway
Contact +61 2 9514 2222 or dial 2222 from an internal UTS phone.
Hours of operation during sessions
Monday to Friday — 8:00am to 9:30pm AEST/AEDT
Saturday and Sunday — 9:00am to 5:00pm AEST/AEDT
Exam hotline
Contact the UTS exam hotline for technical support with your online exam.
Call +61 2 9514 3222 or dial 3222 from an internal UTS phone.
The exam hotline can help you with:
- Canvas or Blackboard (UTSOnline) issues
- student login issues
- issues with an internet browser or browser extension
- technical setup prior to your exam, such as setting up local drives, webcams and checking browser speed
- technical setup for assistive technology for students with accessibility requirements.
Hours of operation during sessions
Monday to Friday — 8:00am to 9:30pm AEST/AEDT
Saturday and Sunday — 9:00am to 5:00pm AEST/AEDT
The exam hotline will be open until Saturday 21 November.
IT support centre location and hours
Broadway
Building 10
Level 2, room 212 (CB10.02.212)
Hours of operation
Monday to Friday — 9:00am to 9:30pm AEST/AEDT
Saturday and Sunday — 9:00am to 5:00pm AEST/AEDT