Final results will be available on Monday 13 July 2020 in MyStudentAdmin. Alternative and supplementary exams will take place in the week of 20-24 July 2020.
To maintain academic integrity and ensure that students can progress their studies without interruption, invigilated exams must be conducted in a private space that is quiet and free from interruption. The best place to sit your online invigilated exam is at home. For more information, read this article on why you should stay at home for your online exam.
Essential information for exams
Online exams need to be conducted in a private space that is quiet and free from interruption. The best place to sit your online exam is at home to stay safe and ensure you are meeting academic integrity requirements of your exam.For more information, please read this article on why you should stay at home for your online exam.
I'm being prompted for a password when I try to commence my AI invigilated exam?
If you're prompted for a password when you open the exam, you will need to click on the blue owl ProctorU extension icon located on the top right of your browser window and enter the email address and password you used to sign up to ProctorU.
What do I do on the day of my exam?
For AI invigilated exams, you must log into your learning management system, either Canvas or Blackboard (UTSOnline), at the scheduled start time. You can find the scheduled exam time on your exam timetable. Once logged in, you will see a message prompt from ProctorU and will be guided through identity verification process before starting your exam.
For live invigilated exams, you must log into your ProctorU account before your exam time and follow prompts to connect to a human proctor. This proctor will then guide you through all the required steps including using the remote support software, LogMeInRescue and the identity verification process before starting your exam.
All students sitting an invigilated online exam will need to have their UTS Student ID card with them, or Government photo ID such as a passport or drivers licence.
Will I need to wait before connecting to a proctor?
There may be a waiting period while you connect to a certified ProctorU supervisor. In busy periods, it may take up to 30 minutes to connect to a proctor. This wait time does not count as part of your exam time. Once you have been connected and guided through the required safety checks, you will begin your exam with the full allocated amount of time.
You should try and reconnect. If you’re unable to and experience technical difficulty outside of your control, you’ll need to apply for special consideration within two days after the exam. As part of this application process, suitable documentary evidence will need to be provided including a statutory declaration (a written statement signed and witnessed by approved person) covering:
- Summary of the issue
- Duration of the issue
- Severity and impact of the issue
Examples of documentary evidence include:
- Report from a service provider of an outage
- Screen capture
- Evidence of a ticket logged or service request
- Error reports
What support is available to me?
Download more information using the link below:
What do I do if I miss my exam?
If you miss your alternative or supplementary exam due to illness or misadventure, you should apply for special consideration as no further arrangements will be made by SAU Examinations.
I'm unwell on the day of my exam, should I sit my exam?
If you feel ill on the day of your exam or have suffered a misadventure and do not feel that you can complete the examination, you should not attempt the examination. You should apply for special consideration.
General invigilated exam FAQs
Subjects that have professional certification or specific requirements require invigilated exams for academic integrity.
Invigilated exams are standard for universities, and the usual on-campus exams are also invigilated using exam supervisors. Online invigilation ensures fairness and integrity in your exam. In many subjects, exams are being redesigned for online delivery.
ProctorU is a company that specialises in online invigilation, which is commonly referred to as "proctoring" in the US. They have been around since 2008 and are trusted by hundreds of universities and other organisations worldwide including Harvard, The University of Sydney and the University of New England (UNE).
ProctorU is considered the benchmark in online exams because of their strong security measures and the level of support they offer to students.
The university’s cyber security team completed a thorough review of ProctorU. This review covered their internal cyber security business functions, including:
- Use of strong authentication,
- Security testing and security event monitoring,
- Incident management procedures,
- Service resilience,
- Controls for exam cheating,
- Secure software development practices, and
- Design infrastructure and industry standard independent assurance.
AI invigilation is where the AI software 'launches' the online exam for students and monitors them. After the exam, a trained supervisor (from ProctorU) then reviews the recording and any issues flagged by the AI software are provided to UTS for final review.
Live invigilation is where a human supervisor 'launches' the online exam for students and supervises them, with the support of an always-on artificial intelligence (AI). The supervisor can provide immediate assistance if there are any technical issues.
What do I need to do before I sit my exam?
We have put together step-by-step guides to make sure you are prepared before your exam date. You will need to:
- Log into MyStudentAdmin and submit your consent selection. Find out how.
- Create an Account with ProctorU. Find out how.
- If you are sitting a Live Invigilated exam, you will also need to schedule your exam. Find out how. Remember, if you have an AI invigilated exam, you do not need to schedule your exam.
- Complete the exam equipment checklist
- Download and set up the ProctorU Browser Extension. Find out how.
- Sit a practice exam so that you can familiarises yourself with the invigilated exam environment. When your practice exam is ready, you’ll receive a notification via your UTS email address.
Do I need to schedule my exam?
Only if your exam is live invigilated. After providing consent in MyStudentAdmin, you’ll need to sign up with ProctorU using your UTS email address to create an account and select a time for your exam with proctor. There is a step-by-step guide on how to schedule your exam available here.
There is no need to schedule a time for AI invigilated exams. Your exam will appear in either Blackboard (UTSOnline)/Canvas at the scheduled time advised in your exam.
Student data and privacy
ProctorU collects your name, UTS email address, and phone number. This is so that:
- they can confirm your identity with your photo ID (your name is needed for this),
- they can confirm your identity with UTS systems (your email address is needed for this), and
- they can contact you in the event of an issue with your connection to the online exam and invigilation service (your phone number and email address are needed for this).
There are several layers of protection in place to ensure the privacy of student data, governed and administered under Australian law. Students’ rights are protected through the contractual arrangement between UTS and ProctorU.
UTS retains control over all identifiable student data collected during the examination process.
- Any student identity data is deleted within one week, unless there are any issues where UTS needs to retain the data.
- Similar to the compliance process for on-campus exams, all examination data will be deleted after 12 months.
- Under the agreement, the information and recordings are the property of UTS and as such not shared with any third party or service provider.
- The access provided is only during time of exam and no tracking or logging is done beyond the exam.
Transparency is important to us. Students sitting an invigilated exam need to supply some personal information about themselves for the purpose of verification. This is a requirement to maintain academic integrity of the exam. Rather than just ask you to sign up to ProctorU, we want to ensure you have the opportunity to be fully informed about the process. Please visit MyStudentAdmin to find out more information, or read this guide on how to provide your selection and what to do next.
Invigilated exams require verification using personal information for academic integrity. Without verification, an online invigilated exam cannot be conducted.
UTS is unable to provide alternative on campus exams this session due to continuing physical distancing restrictions. Therefore, students who choose not to consent to supplying their personal information may not be able to sit their exam this session. An alternate exam date will be organised in accordance with advice from NSW Health. Students should consider whether this will interrupt the progression of their degree.
Students do not need to contact UTS to arrange this alternative examination date. UTS will contact you after the examination period to confirm and will advise you when on-campus examination can resume.
ProctorU does not have full access to your files or web search history during your exam (they can only see these things if you open them during your exam).
If you prefer, you can set up a different profile on your computer, it’s basically a guest’ account that doesn’t have access to your usual files or internet history. This means if you opened file explorer or a browser accidentally during your exam, there would be nothing to see. How to do this will depend on your type of computer and operating system.
Equipment and software requirements
To sit an online invigilated exam, you will need:
- A computer (a laptop or desktop)
- A webcam (built in or detached from your computer)
- A microphone (built in or detached from your computer)
- A reliable internet connection
- Photo ID (student ID or suitable alternative ID)
If you do not have your UTS StudentID card, you can use government issued Photo ID such as a driver’s license or passport. This also includes international passports for international students. To make sure that you are prepared, please view the Online Exam Equipment Checklist.
Before the exam, students with AI invigilated exams will need to download:
- The ProctorU browser extension (available for Chrome or Firefox only)
Students with Live invigilated exams will need to download:
- ProctorU browser extension (available for Chrome or Firefox only) before the exam
- LogMeIn Rescue remote access application will also be required to download during the launch process
You only need the browser extension, and LogMeIn Rescue (if you have a live invigilated exam), installed for the duration of your exam. You can uninstall or delete it after your online invigilated exam has finished if you wish to do so. This step-by-step guide will walk you through how to download and set up the ProctorU browser extension.
LogMeIn Rescue is an application typically used to provide remote support for computer problems over the internet. It is trusted by IT professionals and security experts from around the world. LogMeIn Rescue is a self-contained single-run executable file and does not install onto your computer. It also does not need administrator privileges to run; this means it cannot access sensitive or protected areas of your computer's file system.
ProctorU uses LogMeIn Rescue during live invigilated exams only. This is to provide remote access to a student’s computer screen, keyboard and mouse so that a proctor can perform safety checks. Students must provide express permission and click on an on-screen prompt to allow a proctor access. Students can terminate access at any time.
Students with a live invigilated exam will be able to see everything being done on your screen, as you would in remote support calls. There is also an accompanying log detailing every action taken by the proctor.
Do I need a specific browser to sit my exam?
What are the specific system requirements for the equipment?
|Webcam||640x480 resolution||1280x720 resolution|
|PC users||Windows Vista||Windows 10 (10S not supported|
|Mac users||Mac OS X 10.5 or higher||Mac OS X 10.3 High Sierra|
|Internet download speed||.768 Mbps||1.5 Mbps|
|Internet upload speed||.384 Mbps||1 Mbps|
|RAM||1024 MB||2 GB|
|Connectivity ports||1935, 843, 80, 443, 61613, UDP/TCP||
1935, 843, 80, 443, 61613, UDP/TCP
The minimum speed suggested for online invigilated exams is 0.768 Mbps, most households will have internet speeds much greater than that. In the rare event you lose internet connection, or your computer restarts during your exam you will be able to apply for a special consideration.
How can I check I have all the right equipment and system requirements?
Students can access an Equipment Test through ProctorU after they have created an account which will test your equipment and computer system requirements as well as your Internet connection.
I don't have the right equipment. Can I borrow a webcam or computer for my exam?
This equipment checklist outlines all the required equipment to sit an online exam and what to do if you do not have access to this equipment.
The time on your exam timetable is shown in AEST (Australian Eastern Standard Time, UTC+10:00). If you’re overseas, or in a different time zone, please confirm what time this is for where you are by checking a time and date converter. The exam window is as long as possible to help accommodate students overseas, or in different time zones.
If you’re in China, you may need to use a VPN to access the Learning Management System (LMS), Blackboard (UTSOnline) or Canvas. Your exam will take place within the LMS so please ensure you have access. Instructions for how to use the VPN are available in English and Mandarin.
If you’re in China, you will also need to use the Firefox browser and browser extension (not the Google Chrome browser and browser extension). Instructions for how to download the browser for students in China are available here.
What rules apply when doing an online exam?
During an AI or live invigilated exam, any behaviour that may signal a breach of academic integrity will be flagged as an issue. This is to provide a fair and equal exam environment for all students. These actions include:
- Talking out loud
- Being out of camera view
- Anyone entering your testing area or speaking to you
- Looking off-screen
- Looking at or using materials that are not allowed
- Taking pictures or screenshots of the exam
- Copying and pasting any elements of the exam
- Using a virtual machine
- Using a second monitor
- Opening browser tabs, websites or applications that are not specified in the exam instructions
No, multiple monitors/displays are not permitted. You will need to disconnect any additional monitors prior to the invigilated exam.
If you require a bathroom break during your invigilated exam, this will be flagged by ProctorU as you will be moving outside of the camera’s view. After the exam has been completed, any flagged issues will be reviewed and you may be required to provide clarification. This may result in a misconduct proceedings. It is therefore encouraged that you eat, drink and take a bathroom break prior to starting your exam.
If you require frequent bathroom breaks due to any medical/health condition, please register with the Accessibility Service by emailing Accessibility@uts.edu.au or call on 9514 1177.
What am I allowed to take into my online invigilated exam?
For permitted and prohibited items in Online invigilated exams, please refer to the Exam Conduct section on the UTS Exams page.
Support and practice exams
For issues with ProctorU (e.g. loss of connectivity to the secure exam environment), students will be able to access real-time personalised support.
- Students with live invigilated exams can access support via human supervisor
- Students with AI invigilated exams can access support via the real-time chat function
For issues with Canvas or Blackboard (UTSOnline) (e.g. unable to access the site), students will be able to access the UTS IT Service Desk via a dedicated Online Exams hotline on +61 2 9514 3222.
You can call the hotline on:
- Monday to Friday 8.00 am–9:30 pm
- Saturday and Sunday 9.00am - 5.00pm
- Saturday 20 and Sunday 21 June 8.00 am–9:30 pm
Will I be able to contact my subject coordinator during my exam?
No, if you are sitting an invigilated exam, you will not be able to contact your subject coordinator during the exam time.
For inquiries outside of your invigilated exam time, your subject coordinator will be available for consultation in the first hour and last hour of the exam window and will advise you on their availability and preferred contact method prior to the exam day.
We have put together detailed instructions to help you complete the required steps before your online invigilated exam. If you don’t have an invigilated exam, you don’t need to follow these steps.
- Autumn 2020 Exam Support guide
- Timetable guide
- How to provide Consent selection
- How to sign up to ProctorU
- Equipment checklist and what to do if you don’t have the necessary equipment
- How to schedule your exam with ProctorU
- How to download the browser extension and remote access application
- Guide to Ai Invigilated exams
Check back soon for these detailed guides:
- How to sit the practice exam
- Checklist before you start your exam
- What to do if something goes wrong on the day of your exam
Can I have a practice exam?
Students sitting an online invigilated exam will have two opportunities to make sure that they are prepared:
- An equipment test is provided by ProctorU and available to students once they have created an account. This test is to make sure you have all the necessary equipment, software and applications.
- A practice exam using your learning management system (Blackboard, Canvas) will be available closer to your scheduled exam to give you an opportunity to experience an exam environment. You will be notified by your subject coordinator when your practice exam is live.