Alumni multi-factor authentication

Setting up MFA

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• Set up MFA with Okta Verify app on laptop

  1. Open a browser on your computer and go to login.uts.edu.au
     
     

     

  2. Enter your full alumni email address, click the ‘Keep me signed in’ checkbox and select ‘Next’.
     Your full email address usually includes your first name and last name, and may include an additional initial or number e.g.  jane.citizen@alumni.uts.edu.au,  jane.g.citizen@alumni.uts.edu.au,  jane.citizen-1@alumni.uts.edu.au. 
     
     

     
     
     

  3. Enter your UTS alumni password and select Sign In.  If you don’t know your password, and you haven’t yet set up MFA, you will need to contact our help desk (details below).
     
     
     
     
  4. You will be taken to a screen prompting you to set up security methods. Click on ‘Set up' under Okta Verify. 
     
     
     
     
  5. Download the Okta Verify app from either Apple App Store or Google Play onto your primary mobile device.
     
     
  6. Launch the Okta Verify app on your mobile device. Click the plus sign in the top right corner to add an account.
     
     
     
     
  7. Choose ‘Organization’ as the account type.
     
     
      
  8. If you are asked to Import Account, press Skip
  9. On the next screen ‘Do You Have Your QR Code?’ select ‘Yes, Ready to Scan’
     
     
     
     
     
  10. Using your phone, scan the QR code on your computer screen (centre QR code within the frame). 
      
      
      
      
  11. You will see an ‘Account Added’ message on your phone, and on your computer you will see a green message confirming the verification method has been successfully added.
  12. Your browser will refresh and the application dashboard will then show on your computer. 
  13. Once you have set up MFA, you will receive a confirmation email from ‘UTS Identity Team’ (login-noreply@uts.edu.au) to your UTS alumni email account. 
      
      For guidance on using MFA refer to Using MFA.

• Set up Okta Verify app using mobile phone only

  1.  From your phone browser, go to login.uts.edu.au
  2. Enter your full alumni email address, click the ‘Keep me signed in’ checkbox and press ‘Next’. Your full email address usually includes your first name and last name, and may include an additional initial or number e.g. jane.citizen@alumni.uts.edu.au, jane.g.citizen@alumni.uts.edu.au, jane.citizen-1@alumni.uts.edu.au. 
     
     
     
  3. Next, enter your UTS alumni email password.
     
  4. You will be taken to a screen to set up security methods. Under Okta Verify click on ‘Set up’. 
     
     
     
  5. Download the Okta Verify app from either Apple App Store or Google Play onto your primary mobile device.
     
     
     
  6. Launch the Okta Verify app on your mobile device. Click the plus sign in the top right corner to add an account.
     
     
     
  7. If you are asked to Import Account, press Skip
  8. On the next screen ‘Do You Have Your QR Code?’ select ‘No, Sign In Instead’
     
     
     
  9. Enter login.uts.edu.au on the screen Enter Your Organization’s Sign-In URL
     
     
     
  10. You will be taken back to the login.uts.edu.au sign in page.
      
      
      
  11. Once your alumni email address and password have been entered, check back in the Okta Verify app. You will see login.uts.edu.au listed inside the app.
      
      
      
  12. Once you’ve set up your MFA, you will receive a confirmation email from ‘UTS Identity Team’(login-noreply@uts.edu.au) to your UTS email account. 
      
      For guidance on using MFA refer to Using MFA. 

• Changing your alumni password

  From time to time you will be required to reset your alumni account password. When setting your password we recommend you always use a strong and unique password. 

  • Your password must be at least 12 characters long with no spaces. It can only contain letters, numbers and symbols and must contain at least one of each. 
    Do not use your UTS Student ID number. 

  To reset your password, go to login.uts.edu.au/signin/forgot-password. 
   
  Do you know your current password? If so, then scroll down to "Change Password."  If you have forgotten it, then follow the 'Reset your password' instructions below.  

  Reset your pass​​​​​​word

  1. Go to https://login.uts.edu.au/signin/forgot-password and enter your email address.
     
     
     
  2. Select your desired Multi-Factor Authentication (MFA) method to verify your identity.
     
     
     
     
  3. Enter your new password.
     
     
     
     

  Change your password (if you know your current password) 

  (without signing out of OKTA) 

  1. Go to https://login.uts.edu.au
  2. Select your name in the top right corner, then Settings in the drop down list.​
     
     
     
     
  3. Select the Edit profile button at the top of the page
     
     
     
     
  4. Once you have verified yourself using MFA, you will be able to reset your password.
     
     
     
     
  5. Enter your Current Password and New Password and select the Change Password button.  

  Locked out of your account? 

  Entering an incorrect password five times will lock you out of your account for 15 minutes. This is a safeguard to prevent unauthorised users attempting multiple passwords to access your account. You will need to wait for your account to unlock, and then try again using the correct password. Resetting your password will not unlock your access.  

  • If you use a password manager, Mac Keychain or a browswer autofill remember to update it to reflect your newly reset password.
  • If you have logged into multiple computers and did not log out, you may experience a computer lockout after a password reset. Go to Okta dashboard, click on your name top right, then select "Settings" in drop down menu, then "End All Sessions." Wait 15 minutes and then try logging in again. If you still have issues, try restarting your computer along with any computers that you may have logged onto.
  • Ensure you update your password on any devices on the UTS WiFi network. 

  If you are still experiencing issues after waiting for five minutes get in touch with IT Support. 

  Need help? 

  Contact the IT Support Centre on +61 2 9514 2222.