Services and support

UTS provides a wide range of services to enhance the learning, health and wellbeing of international students.

For COVID-19 advice, please visit our COVID-19 impact and response page.

International Student Centre

The International Student Services team provides support for current international students.

The International Student Centre can provide official documents to prove your status as a UTS student. You may need these documents for visa applications or other reasons.

Visit the International Student Centre for:

Confirmation of Enrolment (CoE) for student visa extension
Student verification letter
Statement of course completion
Change of residency status from student visa holder to temporary/permanent resident
Advice on general student visa issues
Or if you're facing any other issues regarding your studies at UTS and you’re not sure who to talk to.

UTS Building 1, level 3A (CB01.3A)
15 Broadway
Ultimo NSW 2007

Open 10am to 4pm, Monday to Friday (except Australian public holidays).

View on a map

[Shot of the exterior of UTS Tower from ground level]

TEXT ON-SCREEN: How to get to the International Student Centre

[POV of student walking into the UTS Tower building, Broadway entrance. The automatic glass doors open.]

TEXT ON-SCREEN: Enter UTS Tower from the Broadway entrance

[POV of student walking from the ground floor to the lower floor via the stairs. Footage sped up.]

TEXT ON-SCREEN: Go down one floor to level 3

[POV of student turning to the right. Below another flight of stairs, an office with a help desk can be seen.]

TEXT ON-SCREEN: The student centre will be on your right

[Student advisers work behind a plastic screen in the office shown previously]

TEXT ON-SCREEN: If you encounter a problem and don't know who to talk to, talk to our student advisors. They can connect you to the right services.

[Signage that says "UTS: International"]

TEXT ON-SCREEN: The centre is open Mon-Fri, 9am-5pm.

[A student adviser works on a computer]

TEXT ON-SCREEN: See you soon!

International student advisers

You can talk to student advisers who can help you adjust to life at UTS. They can also help you resolve any problems that could prevent you from completing your course.

Each session, international student advisers send out an email filled with useful information for international students. This will be sent to your student email.

You can speak to an international student adviser about:

issues affecting your study
extending your study and applying for a new Confirmation of Enrolment (CoE)
reducing your study load or taking Leave of Absence
other issues - when you don't know who to talk to, our student advisers can help you find the right service.

Contact a student adviser

+61 2 9514 1531

internationalstudent@uts.edu.au

Our student advisers are available over the phone between 10am to 5pm AEST, Monday to Friday (except Australian public holidays).

If you would like to speak to a student adviser in person, please call us to make an appointment.

A guide to UTS support services

At UTS, we understand that studying in a new country away from your family and friends can be an overwhelming experience. That's why we have a range of support services to help you ease into university life in Sydney.

The UTS international student centre has student advisors to help you resolve any problem that might prevent you from completing your course successfully. When you don't know who to talk to, our student advisors can connect you with the right service. You can visit the international student centre from 9am to 5pm, Monday to Friday. The centre is located on level 3A of the UTS tower.

UTS also offers a wide range of services to enhance the learning, health, and well-being of all UTS students.

The UTS HELPS service offers free workshops on academic writing, presentation skills, conversation practice, and speaking skills.

U:PASS can help you get through challenging subjects. You can attend study sessions that are run by students who did well in the subject that you’re taking.

The UTS Student Association offers a range of services, including private tutoring and short-term equipment loans. You can also request assistance from professional caseworkers for a range of academic concerns. If you require legal advice or support, the Students’ Association Legal Service can provide confidential advice on a range of matters such as tenancy and employment.

Talkfest is a great way to meet other students and learn more about Australia. Jump into any session – online or face-to-face – for speed-friending, trivia, and more.

BUILD is a free program where you'll develop international leadership skills through on-campus seminars, guest lectures, and networking sessions.

UTS SOUL Award encourages international students to engage with UTS and the wider Sydney community. You'll be able to meet other students, gain work experience, and develop leadership skills through volunteering activities.

UTS Careers works closely with graduate recruiters and faculties to create programs and events that equip UTS students with key employability skills.

Activate UTS

Activate UTS organises events throughout the year such as barbecues, performances, sports, trivia, and much more. With more than 180 clubs covering a range of cultural, political, religious, social, and sporting interests, you’re sure to find a club or two that’s perfect for you.

The UTS health service provides friendly and confidential medical services to all UTS students, staff, and their families.

The UTS counselling service is free and confidential. Qualified psychologists can assist you with personal, relationship, psychological, study, and administrative difficulties.

UTS housing offers comfortable, affordable, and convenient accommodation on campus. All options are self-catered and close to supermarkets, restaurants, and services. UTS housing can also help you find off-campus accommodation.

We want to make it as easy as possible for you to settle into UTS and in Sydney, so take advantage of all the services on offer. Here are our top three tips for settling into UTS.

One, check your UTS email regularly. UTS international sends out an e-newsletter full of useful information, fun activities, and exciting opportunities for international students.

Two, read the international student guide, which you will receive during orientation and is available to download from our website. It's full of handy tips to get you settled.

Three, don't be afraid to ask for help. Contact us with your questions by phone, email or at the student centre. UTS international is here to help you.

Good luck with your studies and enjoy UTS.