UX is future-proofing products and services in an evolving market
Our User Experience (UX) experts create value-generating digital solutions by understanding your business, market and users. Through UX research, insights and human-centred design, we create new products and services, refine existing ones, and deliver intuitive experiences that drive adoption and measurable business impact.
“UX research goes beyond aesthetics. It involves a deep understanding of user behaviour to ensure technology delivers meaningful business outcomes.”
Julie Kowald
Principal Delivery Manager, UX & Digital Solutions | UTS Rapido
UX and digital services: enterprise and commercial
As part of an applied R&D innovation hub partnering with industry, government and academia, we help you stay competitive by focusing on user-centred design:
Product health check
We help businesses understand how customers feel about their products, identify pain points, and evaluate whether their offerings are still fit for purpose.
- Sustainability and compliance
- Usability testing to remain operational
- Accessibility testing and resolution recommendations
- Customer journey maps and service design review
Product boost
We increase productivity by co-designing service design and interaction methods, ensuring products and services meet both business and customer needs.
- Keep customers and staff satisfied
- Assess product satisfaction and category satisfaction levels and opportunities
- Utilise co-design methodologies
- Evaluate and prioritise the product or service delivery roadmap
Next generation products
We help organisations identify new opportunities and co-design solutions for the next generation of products, ensuring they remain at the cutting edge of their industries.
- Innovation workshops to draw out new opportunities to stay ahead
- Co-design new solutions
- Proof of concept development and evaluation with the target market
- Evaluate and prioritise the innovation roadmap
Creative services
We provide branding, digital art, and UX/UI design services, creating aesthetically engaging and intuitive interfaces that enhance overall user experience.
- Branding and visual elements
- Digital art and illustration
- User interface design
- Visual communication
- Style guides, design systems
- Interactive art installations
- Interactive VR activation
Hear from our clients:
“The new UX findings provided a fresh perspective and direction for our platform. It's has sparked excitement and motivation to move forward with such clarity and purpose based on our own user base.”
Tim Dorey
CIO & Co-Founder, Informed 365
“Rapido’s UX proficiency has elevated the Gender Legislation Index to an open access tool, enabling the team to influence activists, legislators and inter-governmental organisations globally.”
Ramona Vijeyarasa
Chair in Gender and the Law, Professor and Founder of the Gender Legislative Index
“Hearing directly from our clients and customer support team in the UX research process was invaluable, and delivered significant, usable insights that will help drive change.”
Nicholas Bernhardt
CEO, Informed 365
"The Rapido team brought valuable expertise in user experience, accessibility and design thinking. Their insights helped shape a more intuitive and accessible solution, with the resulting enhancements receiving positive feedback from stakeholders across the University."
Mark So
Project Lead and Product Owner, UTS Work Planning Tool (WPT), Data Analytics and Insights Unit
CHEX Digital Currency
Thanks to a partnership with R&D innovation hub UTS Rapido, CHEX Community Currency is about to go digital – and the transformation of this once-humble...
Informed 365
In an era where corporate social responsibility is at the forefront of consumer minds, the partnership between Informed 365 and UTS Rapido sets a new standard...
My Blue Sky
Anti-Slavery Australia, a specialist legal and research centre within the UTS Faculty of Law, has run My Blue Sky, Australia's national forced marriage support...
Navantia Australia
UTS Rapido has collaborated closely with Navantia Australia since mid-2020 to deliver R&D projects, with ongoing collaborations around digital twin, ship...
CHEX Digital Currency
Thanks to a partnership with R&D innovation hub UTS Rapido, CHEX Community Currency is about to go digital – and the transformation of this once-humble...
Informed 365
In an era where corporate social responsibility is at the forefront of consumer minds, the partnership between Informed 365 and UTS Rapido sets a new standard...
My Blue Sky
Anti-Slavery Australia, a specialist legal and research centre within the UTS Faculty of Law, has run My Blue Sky, Australia's national forced marriage support...
Navantia Australia
UTS Rapido has collaborated closely with Navantia Australia since mid-2020 to deliver R&D projects, with ongoing collaborations around digital twin, ship...