UX is future-proofing products and services in an evolving market
Our User Experience (UX) experts create value-generating digital solutions by understanding your business, market and users. Through UX research, insights and human-centred design, we create new products and services, refine existing ones, and deliver intuitive experiences that drive adoption and measurable business impact.
“UX research goes beyond aesthetics. It involves a deep understanding of user behaviour to ensure technology delivers meaningful business outcomes.”
Julie Kowald
Principal Delivery Manager, UX & Digital Solutions
UTS Rapido UX services: enterprise and commercial
Stay competitive by focusing on user-centred design:
Product health check
We help businesses understand how customers feel about their products, identify pain points, and evaluate whether their offerings are still fit for purpose.
- Sustainability and compliance
- Usability testing to remain operational
- Accessibility testing and resolution recommendations
- Customer journey maps and service design review
Product Boost
We increase productivity by co-designing service design and interaction methods, ensuring products and services meet both business and customer needs.
- Keep customers and staff satisfied
- Assess product satisfaction and category satisfaction levels and opportunities
- Utilise co-design methodologies
- Evaluate and prioritise the product or service delivery roadmap
Next generation products
We help organisations identify new opportunities and co-design solutions for the next generation of products, ensuring they remain at the cutting edge of their industries.
- Innovation workshops to draw out new opportunities to stay ahead
- Co-design new solutions
- Proof of concept development and evaluation with the target market
- Evaluate and prioritise the innovation roadmap
Creative services
We provide branding, digital art, and UX/UI design services, creating aesthetically engaging and intuitive interfaces that enhance overall user experience.
- Visual elements
- Branding
- Digital art and illustration
- User interface design
- Visual communication
- Style guides, design systems
- Interactive art installations
- Interactive VR activation
“Hearing directly from our clients and customer support team in the UX research process was invaluable, and delivered significant, usable insights that will help drive change.”
Nicholas Bernhardt
CEO, Informed 365
“Streamlining our processes could save support staff up to 60 hours weekly to redirect towards other initiatives – while also reducing client-reported problems, boosting client satisfaction and professional growth for our team.”
Tim Dorey
CIO & Co-Founder Informed 365
“The Rapido team conducted user experience reviews and accessibility tests, since then the tool has been enhanced and redesigned and received positive feedback from various stakeholders.”
Mark So
Product Owner, Work Planning Tool (WPT), UTS Data Analytics and Insights Unit
“Rapido’s UX proficiency has elevated the Gender Legislation Index to an open access tool, enabling the team to influence activists, legislators and inter-governmental organisations globally.”
Ramona Vijeyarasa
Chair in Gender and the Law, Professor and Founder of the Gender Legislative Index
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Navantia Australia
Collaboratively with Navantia Australia and Eye Candy Animation, we defined, designed and developed cutting-edge training solutions for the defence sector.
Informed 365
In an era where corporate social responsibility is at the forefront of consumer minds, the partnership between Informed 365 and UTS Rapido sets a new standard...
CHEX Digital Currency
Thanks to a partnership with R&D innovation hub UTS Rapido, CHEX Community Currency is about to go digital – and the transformation of this once-humble...
Quokka Quantum
The Rapido software and mechatronics team assisted academics Christopher Ferrie and Simon Devitt on the early prototype that paved the way to the first...
Navantia Australia
Collaboratively with Navantia Australia and Eye Candy Animation, we defined, designed and developed cutting-edge training solutions for the defence sector.
Informed 365
In an era where corporate social responsibility is at the forefront of consumer minds, the partnership between Informed 365 and UTS Rapido sets a new standard...