All UTS students have the right to:
- appeal against certain administrative decisions taken by the university
- lodge a complaint if they feel they have been wrongly treated by the university or its staff members.
Students should familiarise themselves with their rights and responsibilities as UTS students.
International students should also be aware of the implications of university decisions for their enrolment and student visa status. See more on cancellation or suspension below.
An appeal is a formal opportunity for a student to have an academic or administrative decision reconsidered by the university. Appeals may be made regarding:
- Refusal to grant a refund of tuition fees or deposit
- Imposing a late fee for overdue tuition fees
- Cancellation of enrolment for non-payment of fees
Appeals against fees decisions should be made by submitting an online enquiry through Ask UTS. You can view information about fees, including how to generate an eInvoice, payment methods, hardship and special circumstances in the payment information section.
Academic results and academic progress
- Cancellation of enrolment for unsatisfactory academic progress (exclusion)
- Disagreement over a final subject grade.
You can find more information about the rules regarding appealing academic and progression decisions.
Plagiarism matters are generally managed by the relevant Responsible Academic Officer within each faculty. All other student misconduct matters are managed centrally by the Director, Governance Support Unit. In all cases, students will be informed of the appeal process if the allegation of student misconduct is proven.
More information about misconduct matters can be found at student misconduct.
Cancellation or suspension of enrolment
The university has the right to cancel or suspend your enrolment in some circumstances, including:
If your enrolment is cancelled or suspended, the university must report this to the Department of Home Affairs. To determine your visa status, you will need to contact the Department of Home Affairs (opens an external site).
If your enrolment is cancelled for failure to maintain satisfactory academic progress, you cannot be reported to the Department of Home Affairs until any external appeal processes have been exhausted.
Appealing against cancellation or suspension of enrolment
If the university indicates that it intends to cancel or suspend your enrolment, then you have the right to appeal. By law, you must be given 20 working days to lodge your appeal.
Note that you may not be permitted to enrol in classes while your appeal is being considered.
If your initial appeal is unsuccessful, you have the opportunity to appeal further if you believe that the appeal process was unfair or not conducted in accordance with UTS rules and policies. To do so, you should contact the UTS Student Ombud.
If you are unsatisfied with the findings of the Student Ombud, you are also entitled by law to lodge a complaint to the NSW Ombudsman (opens an external site). There is no cost for this service.
You can complain to UTS about your learning experience. This might include processes and procedures, course content, interactions with staff, UTS facilities or UTS programs.
Making a complaint
As a student at UTS, you can make a complaint to any UTS staff member and they can take steps to resolve it. If possible, make your complaint to a UTS staff member you know when the events that cause you concern take place, or soon after.
If it’s not possible or appropriate to make a complaint to a staff member you know or your complaint isn’t resolved, you can make a complaint to the Student Complaints Resolution Office (known as SCRO). You can email details of your complaint to firstname.lastname@example.org.
Resolving a complaint
Student complaints are managed under the student complaints policy and procedures.
Any UTS staff member may take steps to resolve a complaint they have received.
If your complaint is about a UTS administrative decision, the Student Ombud can review UTS administrative decisions by making sure that rules, policies and procedures are followed in a fair and proper manner. SCRO may refer a complaint to the Ombud if the complaint is about an administrative decision.
If a student is unhappy with the outcome of their complaint, the NSW Ombudsman (opens an external site) is the avenue of external review.
Further information and advice
Further information and advice on lodging appeals and complaints can be obtained from these areas:
- for advice about visa implications, refer to International student services (UTS International)
- for advice about lodging complaints, refer to UTS Equity and Diversity Unit
- alternatively, you can refer to the Student Ombud.
The UTS Students’ Association is an organisation run by students, for students and is independent of the university. They employ professional advocacy officers who give free advice and assistance to students on a confidential basis.
Accessing any of the university’s complaints and appeals processes does not remove your right to access independent legal remedies to solve disputes with the university.