Book an appointment with the UTS Health Service.
UTS SUPPORT SERVICE: CHRISTMAS AND NEW YEAR OPERATING HOURS
Accessibility Service, Counselling Service, Financial Assistance Service, Health Service, Housing Service and Higher Education Language & Presentation Support (HELPS) are closed from Wednesday 24 December 2025 5:00 PM to Sunday 4 January 2026, inclusive. We will reopen on Monday 5 January 2026.
UTS Careers will be closed from Tuesday 23 December 2025 5:00 PM and will reopen Monday 5 January 2026.
UTS pathology services close from Wednesday 24 December 2025 and will reopen Monday 5 January 2026.
If you need urgent medical attention, please attend your nearest hospital casualty department.
Medical attention is also available from:
- Sydney Medical Service Co-operative Limited on 8724 6300 (Note: this service privately bills). This service is available after hours and on public holidays
- Health Direct on 1800 022 222 and website www.healthdirect.gov.au. This service is available on working days
- Mental Health Access Line 1800 011 511 for mental health support
UTS offers a confidential counselling service to help with a wide range of personal, psychological, study-related and administrative difficulties. If you have urgent situations after-hours, please use the emergency contacts list.
System upgrade - temporary changes to bookings and GP availability
In the interest of continuity and ongoing quality improvement, UTS Health Service is upgrading our clinical software system. During this transition period, there may be occasional delays while staff adjust to the new system. We appreciate your patience and understanding.
Our online booking system will be temporarily disabled until 12/01/2026. During this time, please contact our reception team by phone or email to arrange appointments.
Please also note that the service will be operating part-time between 5/1/26 and 23/1/26 due to GP leave arrangements. On the following dates nursing and administrative support and other SSU services will remain available but there will be no GP appointments: 05/01/2026, 07/01/2026, 15/01/2026, 19/01/2026, 22/01/2026, 23/01/2026. We encourage you to plan your visit accordingly.
Thank you for your understanding as we implement this important upgrade. These improvements will strengthen the patient experience and support us in delivering high-quality care.
New patients
Patients who have not attended the practice before are required to book their first appointment by telephone so they can be asked important questions and provided with information.
Follow the two steps below:
STEP 1:
First, book your appointment by calling (02) 9514 1177.
STEP 2:
Complete the New Patient Registration Form
Note: This is NOT an online appointment booking form.
UTS is now registered with MyMedicare
You are encouraged to register yourself with UTS Health Service for access to priority bookings. In addition, from November 2025, Telehealth exempt from the 12 month consultation rule will become available for MyMedicare registered clients.
Existing patients
If you have been here before, book your appointment by calling (02) 9514 1177 or book an appointment online
Appointments
Our appointments are in person at our service in CB01.06. The service also offers telephone appointments during office hours.
Home visits may be requested by regular patients who meet home visit criteria.
Criteria include:
- Patient unable to attend the practice due to acute illness or infirmity.
- Home visit may be undertaken if the patient’s home is within 2km of the practice
- GP determines if a home visit is required
Note: Home visits are not bulk-billed.
Attendance policy
The UTS Health Service strives to provide high-quality health services through a system of booked appointments. Due to the demand for services, there are occasions when we cannot provide appointments at the requested time.
To assist us in providing services for all patients we appreciate if you:
- Arrive on time for your appointment
- Check in at the reception desk when you arrive
- If you no longer require the appointment, cancel your appointment at least 3 hours in advance.
You are responsible for your appointment.
- If you do not attend a scheduled appointment or provide 3 hours notice of cancellation, this information will be recorded.
- If you do not attend your scheduled appointment or provide 3 hours notice to cancel your appointment on more than one occasion you will be charged a non-attendance fee (currently $40), so we urge you to contact us if you cannot attend your appointment.
You will only be permitted to attend this practice for a further appointment following payment of the non-attendance fee. The non-attendance fee will not be claimable from Medicare or private health insurance.
The University reserves the right to take all necessary action to protect the safety of its staff, students and facilities, and to ensure reasonable use of services and facilities. This may include revoking or placing conditions on access to facilities, services, or campus precincts.