To access UTS applications alumni will need to reset their passwords using their full alumni email address
Existing passwords on alumni accounts are no longer accepted and need to be updated to a stronger, unique password. Updating your password makes your account more secure, and protects UTS from risk.
Reset your password now
When accessing UTS systems such as Outlook you will need to enter your full name alumni email address.
Your full name email address usually includes your first name and last name, and may include an additional initial or number e.g. jane.citizen@alumni.uts.edu.au, jane.g.citizen@alumni.uts.edu.au, jane.citizen-1@alumni.uts.edu.au.
When setting your password we recommend you always use a strong and unique password.
- Your password must be 8 to 16 character long with no spaces. It can only contain letters, numbers and symbols and must contain at least one of each.
Do not use your UTS Student ID number. - If you have previously chosen security questions and answers, you will be prompted to answer them to reset your password.
Support
What to expect
Need help with MFA?
Head to our 'MFA Help' page or reach out to one of our dedicated MFA Support Services:
Phone: IT Support on +61 2 9514 2222
Hours of operation during sessions:
- Monday to Friday — 8:00am to 9:30pm AEST/AEDT
- Saturday and Sunday — 9:00am to 5:00pm AEST/AEDT
On campus: You can contact IT Support by calling 2222 from an internal phone - internal phones are available from Security on Level 3 of Building 1, Broadway (the UTS Tower), from all classrooms, and other locations around UTS campuses.
IT Support Centre in-person help: CB10.02.212 Broadway
Hours of operation:
- Monday to Friday — 9:30am to 4:30pm AEST/AEDT

