Services and support
UTS provides a wide range of services to enhance the learning, health and wellbeing of all UTS students.
Services at UTS
- Accessibility – for students with a disability or ongoing medical or mental health condition.
- Careers Service – providing a range of career development and job services for UTS students.
- Counselling – providing free and confidential individual and group counselling.
- Financial Assistance – offering student loans and financial advice, and tips for international students on how to Manage your money and budget.
- Health Service – providing confidential, bulk-billing medical services on campus.
- HELPS – English language and academic skills support, including workshops, one-on-one consultations and special conditions in exams for students from non-English speaking backgrounds.
- Housing – manages the UTS student residences as well as providing support and advice with off-campus accommodation. The Tips for Renting resource has important information if you are planning to live off-campus. The resource is also translated into Chinese and Arabic.
- Legal Service – all students currently enrolled at UTS have access to free legal advice on a range of matters.
- Multi-faith Chaplaincy – where you can seek support with personal and spiritual issues.
- Programs, events and activities – providing opportunities ranging from volunteering and leadership development to social, sporting and cultural activities.
In addition to the services and programs available to all UTS students, the International student services team provides information and services specifically for current international students.
The International Student Centre can provide official documentation confirming your status as a UTS student for various purposes, including visa applications.
Visit us for:
- verification letters and annual costs
- Confirmation of Enrolment certificates (CoEs)
- completion letters
UTS International Student Centre has relocated to:
UTS Building 1, level 3A (CB01.3A)
Ultimo NSW 2007
View on map
Open 9am to 5pm, Monday to Friday (except Australian public holidays).
International student advisers
UTS International has student advisers to assist you to adjust to life and study at UTS. They can also help you resolve any problems that could prevent you from completing your course successfully.
Each session, the international student advisers send out an e-newsletter filled with useful information and fun opportunities for international students - keep an eye out for it in your UTS student email!
You can speak to an international student adviser about:
- issues affecting your study
- extending your study and applying for a new Confirmation of Enrolment (CoE)
- reducing your study load or taking Leave of Absence
- other issues - when you don't know who to talk to, our student advisers can help put you in contact with the right service
CONTACT A STUDENT ADVISER BY PHONE
+61 2 9514 1796
+61 2 9514 9914
+61 2 9514 9239
+61 2 9514 5708
+61 2 9514 5723
We also have regular drop-in times if you would like to speak to a student adviser in person. Just visit UTS International at the following times:
Monday to Friday: 10 am-12 pm
Keeping your personal details secure
Recently, the Overseas Students Association (OSA) has been signing up students for a SAFETY card that is not recognised by official NSW bodies or the police. It is important not to reveal your personal details to this group.
Watch this video to learn about our support services for international students
Hi, my name is Vanessa Truong. I’m starting my second year at UTS, doing Bachelor of Business, Bachelor of Creative Intelligence and Innovation. I’m from Vietnam.
Studying at university in a new country can be quite challenging, because different educational systems expect different skills and results from students.
Therefore, it’s not about how smart you are, or what you are capable of, it’s about how well you adapt to a new system smoothly.
I remember during my first assignment I was so stressed and disoriented. It was just a two hundred-word essay, but for someone who hadn’t done any academic writing or referencing before, it was quite a struggle. And I’m so grateful that UTS has so many support services that helped me so much during that transitional period.
My advice would be to get to know the many support services UTS has to offer. These services are all on campus and most of them are free.
UTS HELPS offers a range of services which help you improve your academic English, get help with your writing assignments, or understanding the subject guidelines better. They also have the Buddy Program, where you match up with a current student at UTS, which helps you a lot with your conversational English skills. You can drop in any time at UTS Tower Building on level five or visit the website for more information.
U:PASS is a UTS program to help students with difficult subjects. At U:PASS, you meet with senior students who have done well in the subject you need help with. It’s a very relaxed and friendly environment where you can get advice on how to succeed.
I found U:PASS very helpful throughout my first year. It helped me understand in detail what I didn’t have time to analyse during my lectures and tutorials. And, moreover, it’s a good way to find and bond with a study buddy. I always went with a friend and it helped us both a lot with our motivation to get our assignments well done.
UTS offers a range of free health and wellbeing services, including a medical service, counselling, multi-faith chaplaincy, and more. You can visit the website for more information. For help regarding your financial aspects of life at university, you can visit the website for financial assistance services.
Remember, if you’re in trouble and don’t know where to go, UTS International is here for you. You can visit them at the International Student Centre on level three of the Tower Building or give them a call.