How to set up MFA

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• Set up MFA with Okta Verify app on laptop

  1. Open a browser on your computer and go to login.uts.edu.au

  

  2. Enter your full email address and click the ‘Remember me’ checkbox. Your full email address usually includes your first name and last name, and may include an additional initial or number e.g. jane.citizen@student.uts.edu.au, jane.g.citizen@student.uts.edu.au, jane.citizen-1@uts.edu.au. 

  

  3. Next, enter your UTS password.

  4. Click on ‘Set up' under Okta Verify. 

  

  5. Download the Okta Verify app from either Apple App Store or Google Play onto your primary mobile device.

  6. Launch the Okta Verify app on your mobile device, click on ‘Add Account’ 

  

  7. Choose ‘Organization’ as the account type. 

  

  8. Click on ‘Scan a QR Code’ and scan the QR code on your computer screen (centre QR code within the frame). 

  

  9. A green tick will display beside Okta Verify on your computer screen when set up is finished.

  10. Your browser will refresh and the application dashboard will then show on computer monitor. 

  

  11. Once you’ve set up your MFA, you will receive a confirmation email from ‘UTS Identity Team’ (from login-noreply@uts.edu.au) to your UTS email account. 

• Set up Okta Verify app using mobile phone only

  1. Go to login.uts.edu.au

  2. Enter your full UTS email address. Your full email address usually includes your first name and last name, and may include an additional initial or number e.g. jane.citizen@student.uts.edu.au, jane.g.citizen@student.uts.edu.au, jane.citizen-1@uts.edu.au.

  3. Next, enter your UTS email password.

  4. Under Okta Verify click on ‘Set up’. 

  

  5. Download the app and launch it

  6. You will see a QR code screen, the Okta Verify app will either recognise that you are already on a phone or you may need to select 'Can't scan?'

  

  7. From the dropdown select 'Text me a setup link', enter your phone number and press 'Send'

  

  8. From the SMS you receive, click on the link and the Okta app will launch 

  

  9. You will then receive a confirming 'Account Added' screen and you are done

  Once you’ve set up your MFA, you will receive a confirmation email from ‘UTS Identity Team’(login-noreply@uts.edu.au) to your UTS email account.

• I don't have a mobile phone

  If you are unable to set up via the Okta Verify app, please contact the IT Support on +61 2 9514 2222, or visit the IT Support Centre located at CB10.02.212. Further details about IT Support are at the end of this page.

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• Set up a new phone (replacing or upgrading your phone)

  Note: If you no longer have your old phone, please call IT Support (details at the end of the page).
  If you wish to transfer your authorisation from one device to another, follow these steps:

  1. While logged into login.uts.edu.au, go to dropdown arrow next to your name in the top right hand corner
  2. Select ‘Settings’
  3. Scroll down to ‘Security Methods’ and select ‘Remove’ next to your device name
  4. Verify your identity with your password and current MFA method
  5. You will be directed back to the previous page and you will see that your old device has been removed from your account
  6. You can then select ‘Set Up’ next to the Okta Verify option and set your account as usual on your new device.

  See the instructions for the first-time setup, otherwise if you have any issues get in contact with IT Support (details at the end of this page).

• Temporary access while replacing a lost phone

  We understand it might take you a few days or weeks to replace a lost or broken phone. Generally your other devices (eg. laptop) will remain authorized for 7 days from your last authentication, which may be long enough for you to acquire and set up your new device.

  However, if your verification window closes before you have your new device set up and authenticated, you can request temporary access to your accounts from IT Support.

  Please contact IT Support (details at the end of this page) to set up temporary access.

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• What to expect when setting up

  After setting up a new device or using a new browser you should expect to receive an email from the UTS Identity Team (login-noreply@uts.edu.au) which will show as an external email address. There is a sample of the text in the box below.  These emails are not spam, but rather serve as another validation tool for you to keep your account secure.

  • If it was you who just signed or set up a new device then no action needs to be taken.
  • If you didn't just log in then select the green 'Report Suspicious Activity' button to notify the UTS IT Security team. 

  

  • It's important to act on these emails as it serves to notify you that potentially someone that shouldn’t be is trying to access your account.

  Note: Your location for this email is based on the information provided by your internet provider - not Okta. 

  MFA Factor Enrolled
  
  Hi [Your Name],
  
  A multi-factor authenticator has been enrolled for your account [your name email address]@student.uts.edu.au.
  
  Details
  
  Okta Verfiy
  [Today's date]
  Sydney, New South Wales, Australia
  Performed by: [Your Name]
  
  Don't recognize this activity?
  
  Your account may have been compromised; we recommend reporting the suspicious activity to your organization.
  
  Report Suspicious Activity  
  
  The security of your account is very important to us and we want to ensure that you are updated when important actions are taken.

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• Options for accessing your accounts if you are both a staff and a student

  At present, you can only be logged in to one account at a time per laptop or desktop browser session. This means that in-browser, the four options to access and switch between your accounts are:

  1. Sign out and sign in to a different account via login.uts.edu.au
  2. Log in to your second account with a second browser (eg. Firefox, Edge, Chrome)
  3. Use "Profiles" in Chrome or the "Containers" extension in Firefox [opens external site] for continuous access
  4. Use 'Incognito' or 'Private' windows in your browser for temporary access

  For mobile apps (eg. Outlook, Teams), you should be able to add multiple accounts using the regular process, and switch between them in-app. There have been isolated reports of users having difficulty achieving this with Microsoft products - if this is the case, a successful solution has been to uninstall and re-install the app on your phone.

  In future, UTS is working towards integrating staff and student accounts held by the same person, to allow for easy transition between them.

  Signing in and out of the Okta dashboard

  • In the top right hand corner of the Okta dashboard (available at login.uts.edu.au) select the dropdown next to your name 

  

  • Then select 'Sign out'
  • After you are signed out of one account you can log back in with your other account email address and password

  Using an 'Incognito' or 'Private' window in your browser

  • From the top right hand corner of your preferred browser open two windows that are 'Private' (Firefox) or 'Incognito' (Chrome) 

  

  

  • In one window, log into your student account via login.uts.edu.au
  • And in the other window, log into your staff account via login.uts.edu.au