Many researchers in the School, especially in the Discipline of Health Services Management, are researching and evaluating the organisation of care, delivery of services, the practice of management in the health industry and a number of related health system and service issues.

Health Services Management

Health Services Management at UTS provides education, research and consultancy for those who are managing health services and to inform health policy at state and national levels. 

Learn more about our focus and research projects.

Key academics

Case studies

profile photo of Suyin

Dr Suyin Hor

Dr Suyin Hor, Senior Lecturer in Health Services Management, uses participatory video methods with frontline clinicians to develop grounded understandings of how patient safety is created, moment to moment, in ordinary routine care. 

In infection prevention and control, this means managing and negotiating contradictory or ambiguous protocols, complex interconnected practices, the logistics of moving people and equipment safely through time and space, and most importantly, communicating effectively about all of it. 

Over the last ten years, this work, in collaboration with multiple sites within the Western Sydney Local Health District, has led to many ‘bottom-up’ practice and policy changes, reductions in MRSA prevalence, improved communication between patients and staff, and improved coordination across organisational and disciplinary boundaries.

Publications

Gilbert, G. L., Hor, S., Wyer, M., Sadsad, R., Badcock, C., Iedema, R. (2020) Sustained fall in inpatient MRSA prevalence after a video-reflexive ethnography project; an observational study. Infection, Disease & Health. doi: 10.1016/j.idh.2020.01.004

Iedema, R., Jorm, C., Hooker, C., Hor, S., Wyer, M., & Gilbert, G. L. (2018). To follow a rule? On frontline clinicians’ understandings and embodiments of hospital-acquired infection prevention and control rules. Health: An Interdisciplinary Journal for the Social Study of Health, Illness and Medicine, 24(2), 132-151. doi:10.1177/1363459318785677

Hor, S., Hooker, C., Iedema, R., Wyer, M., Gilbert, G. L., Jorm, C. & O’Sullivan, M. V. N. (2016) Beyond hand hygiene: a qualitative study of the everyday work of preventing cross-contamination in hospital wards. BMJ Quality and Safety, 26(7), 552-558. [doi: 10.1136/bmjqs-2016-005878]