- Posted on 28 Jan 2021
- Updated on 28 Jan 2021
- 1-minute read
Gathering crucial information about consumers' perceptions, habits and needs will inform the way forward for distributed energy resources.
In 2019, ISF was commissioned by the Australian Renewable Energy Agency (ARENA) to analyse reports from across 20 ARENA-funded distributed energy resources (DER) initiatives (a collective term referring to solar PV units, battery storage, thermal storage, electric vehicles and chargers, smart meters and home energy management technologies).
This resulted in two reports, the first detailing the customer journey for DER users, and the second identifying their values and motivations for using DERs. Forming part of ARENA's 'DER Customer Insights Series', these two publications provide important market intelligence to renewable energy providers so that they may attract, service and – crucially – retain their customers into the future.
RESEARCH OUTPUTS
The Customer Journey (2020) (Report)
Values and Motivations (2020) (Report)
Researchers
This project is working towards UN Sustainable Development Goal 12.
Explore Sustainability transformations
Energy; Institute for Sustainable Futures; Sustainability transformations
Research Centre
Years
- 2019-2020
Location
- Australia
Services and capabilities
Client
- Australian Renewable Energy Agency (ARENA)