Your rights as a client of the Accessibility Service

  1. To be treated with respect and listened to, and to have things explained simply and clearly.
  2. To bring an additional person/s to the registration appointment and further appointments as arranged with the Accessibility Consultant, noting that Accessibility Service consults directly with the student.
  3. To provide only as much information you feel comfortable providing, noting that this may limit or prevent the provision of services / reasonable adjustments to you.
  4. To accept or reject advice or accommodations at any time, or restrict or revoke any consent provided.
  5. To request a different Accessibility Consultant (AC), you may schedule an appointment with another AC. Subsequent requests can be made to the Manager, Accessibility and Financial Assistance Service.
  6. To request Accessibility Service, liaise with your nominated third party on your behalf if you are unwell or unable to liaise with your Accessibility Consultant directly. You need to provide written consent to confirm such an arrangement which can be supplied via letter, email third party authority form. 

Your responsibilities as a client of the Accessibility Service

  1. To keep your appointments and be on time. To cancel appointments only when necessary and in advance whenever possible, so another student can use that time.
  2. To provide accurate and up-to date information and supporting documents in a timely way, for your registration and requests for services and/or reasonable adjustments.
  3. To make requests and provide information requested for the provision of my services, within required timeframes, to ensure requests and services can be delivered in a timely way.
  4. To inform your Accessibility Consultant of any changes to your situation that may influence the accommodations put in place for you.
  5. To action tasks assigned to you as part of any Access Plan / Service Agreements developed with you.
  6. To contact the Manager of the Accessibility Service if you have any concerns about how your information will be managed as covered in the privacy notice above.

A copy and updates of this Privacy and Rights and Responsibilities information is available via the Access Resource Library and Accessibility Service website.