The Office investigates complaints from students about administrative decisions. We are an office of last resort within the university. If you have a complaint it should first be made to the Student Complaints Resolution Office at firstname.lastname@example.org for an attempt at reasonable resolution.
We exist to ensure that all students receive fair and equitable treatment at UTS. We deal with requests for assistance as informally as possible, seek reasonable outcomes and make recommendations for action, where appropriate. The Office of the Student Ombud does not act as an advocate for either side in a dispute.
The Office is a confidential, informal, impartial, non-adversarial office of last resort. We provide to students an independent avenue of dispute resolution that uses:
- natural justice (fairness) and confidentiality
- thoroughness in investigating a complaint
- awareness of a student’s personal situation
- access to all staff and all documentation
- expertise in university processes and structure.
By providing this service for students, the Office assists the university in making sure that its rules, policies and procedures are followed in a fair and proper manner. As a result, the Office receives excellent cooperation and assistance from academic and professional staff at the university.
The Student Ombud and three Assistant Student Ombuds are academic staff appointed to their positions because of their experience in working with students and staff at UTS. All Ombuds investigate problems in a non-confrontational way. All Ombuds work in the position part-time, and are supported by the Administration Manager in the Office of the UTS Ombud. The Administration Manager is very experienced in providing students with direction in seeking to resolve their grievances.
Scope of our work
Problems that have been dealt with by the Student Ombuds Office fall into these general categories:
- the processes around assessment
- exclusion and penalties
- university property
- breach of confidentiality.
The annual reports of the Office provide more information on the categories of complaint that we deal with in addition to a summary of our work.
Your contact with the Office, and your complaint, are treated confidentially. Any notes taken in meetings or phone calls will be kept in a confidential file, and if you need to email any material to us no one else will see it without your permission. Where your name or materials must be used to investigate your case, you will be told of this initially and given the opportunity to decide whether or not you want to continue with your complaint.
Office of the Student Ombud
phone +61 2 9514 2575
fax +61 2 9514 2771
The Office is staffed on a part-time basis, please contact us by email (preferred) or phone and we will return your contact promptly.