The Travel Insurance Policy provides cover to UTS employees, directors and students on approved travel. The cover includes domestic and international travel. The traveller is automatically covered upon receiving written approval from their supervisors.
Travel insurance cover is available for maximum 365 days from the date of travel. If your trip is likely to go over 365 days please contact Insurance.
Certificate of currency
While insurance coverage is automatic upon approval, a personalised travel insurance certificate may be requested for organising visas or for making a claim.
To access a copy of the generic Certificate of Currency provided by Marsh visit UTS Staff (requires UTS staff login).
Private Travel Insurance
For staff who wish to travel before or after their approved corporate travel or want to take travelling for pure leisure private travel insurance can be purchased from any of the below insurers.
UTS's corporate travel insurance is with ACE Insurance Ltd (Chubb). Staff may choose to buy their private travel insurance from ACE Insurance Ltd (Chubb) for the convenience of keeping the dual purpose business/private travel insurance with the same provider.
You may choose to buy private travel insurance from any other insurer of your choice. Some of the other insurers are;
It is important to note that in respect of the links above:
- UTS does not receive a commission for any insurance arranged;
- UTS does not endorse or recommend the products available;
- UTS will not be a party to any insurance contract entered between the traveller and an insurer;
- UTS is not responsible for any claims made by any person in respect of any service or product obtained by using the link below; and
- Travellers are encouraged to seek the best insurance value for their particular circumstances available in the marketplace.
Emergency contact ISOS
The University has engaged the services of International SOS to assist with the ongoing efforts to ensure the safety and wellbeing of all staff and students travelling for UTS business.
ISOS work in conjunction with the University's nominated travel companies to capture all the relevant travel data for UTS travellers. This ensures that in the case of an emergency they can quickly locate and assist our staff and students.
To access and print your own Emergency Contact Card please check University of Technology Sydney Global Assistance Program.
ISOS Membership Number: 12AYCA000095
Alternatively, download the ISOS Assistance App.
1. Download Assistance App
2. Login using the UTS Membership Number: 12AYCA000095
3. Create a profile
A pre-existing medical condition is one which you are already aware and/or have sought medical treatment prior to the Insured Travel, or a side effect of or secondary condition caused by this condition.
If you have a pre-existing condition you will need to seek approval from your treating physician to undertake your proposed Journey. If this approval is given the policy will provide cover for unexpected and unforeseen complications arising from your condition. The policy provides no cover for expenses that are expected or foreseen – including the cost of scheduled check-ups/treatment, maintaining ongoing pharmaceutical treatment, or other planned expenses.
If your treating practitioner recommends against travelling the policy will not provide cover for your pre-existing condition. If you require travel insurance in this circumstance please complete the pre-existing condition form and return it to insurance for insurer review.
Note that the insurer retains the right to:
- Agree to insure, or
- Partially insure, or
- Decline to insure the proposed travel.
Note that all costs associated with the assessment and any additional premium is the responsibility of the Traveller. These costs are not covered by the University.
If there is any question on this please direct your query to firstname.lastname@example.org.
How to make a claim
All claims, and circumstances which may result in a claim, should be promptly reported via email at email@example.com.
To submit a claim online follow the below prompts:
1. Complete online survey by visiting http://uts.csnet.com.au
2. Click on the online Company Registration code icon
3. Enter UTSF99B680BE8 and select Sign In
4. and then click on the submit your claim icon to start the survey
Your claim should be supported by medical evidence, reports and receipts, and copies of your itinerary and authority to travel.
A significant number of minor claims have been lodged recently with our travel insurer.
There is a standard excess of $200 where applicable. Nil excess applies to medical claims.
The excess is borne by the traveller.
Claims for medical expenses are not subject to the $200 deductible
If you have any difficulties making a claim online please contact Fullerton on +61 8256 1760. Please ask for the System Administrator.
Note: Failure to promptly report a potential claim may prejudice the acceptance of the claim by insurers. All claims must be forwarded by you to UTS Insurer, ACE (Chubb) Insurance.