To query a mark or grade for an assessment task or final exam, students should query their marks with their Subject Coordinator within 5 working days of the release of the assessment task or final result.
The subject coordinator will consider the claim and determine if there is an error. If an error is found, the mark will be adjusted. If the subject coordinator determines that an error has not been made, they will inform the student of the decision.
Where a student is dissatisfied with the determination of the Subject Coordinator, they may escalate the query to the Responsible Academic Officer (RAO) via written submission through the Ask UTS Online Enquiry Portal.
The Online Enquiry must contain a record of the interaction between the student and the subject coordinator, the subject coordinator’s decision and a statement outlining the reasons why they wish for the RAO to review the decision. The RAO will make a determination and provide an answer to the student and the subject coordinator with their reasons.
Following the RAO’s decision, if the student believes they have not been treated fairly and equitably they may seek the assistance of the Student Ombud.