Query a mark or grade
To query an individual mark or grade for an assessment task or final exam, or to query the final mark for a subject, students should email their Subject Coordinator within 5 working days of the release of the assessment task or final result for the subject.
Reasons to apply
You can query an individual mark or grade for an assessment task or final exam for any reason.
Reasons to query the final mark for a subject should only be for administrative or procedural irregularities and may include:
- A subject outline was not provided;
- Assessment requirements were changed in an unreasonable way;
- Due regard was not paid to an approved special consideration application;
- There was an error in the calculation of the final subject mark;
- Alleged discrimination, prejudice or bias from any person involved in the determination of the final subject mark.
How to apply
Students to complete the template (PDF, 29kB) and attach to their email to the subject coordinator.
Your email must contain the following information:
- Student ID
- Subject Name and Number
- Application type: Assessment Task Result Query or Final Result Query
- Details of query (including proof of any error if applicable)
- For a review of a final subject mark you must provide examples and supporting documentation. You must also outline why you were prevented from seeking help prior to the release of results.
The subject coordinator will consider the claim and determine if the mark needs to be adjusted. If the subject coordinator determines that the mark does not need to be adjusted they will inform the student of the decision.
Where a student is dissatisfied with the determination of the subject coordinator, they may escalate the query to the Responsible Academic Officer (RAO) via written submission through the Ask UTS Online Enquiry Portal.
Appeals must be submitted within 20 working days from receiving the outcome from the subject coordinator.
The Online Enquiry must contain the attached documents:
1. The original Query Mark or Grade Form the student sent to the subject coordinator
2. The email trail between the student and the subject coordinator showing:
- The full conversation between both parties
- The subject coordinator’s final decision
3. A statement outlining the reasons why the student wishes for the RAO to review the decision
The RAO will make a determination and provide an answer to the student and the subject coordinator with their reasons
Following the RAO’s decision, if the student believes they have not been treated fairly and equitably they may seek the assistance of the Student Complaints Resolution Office who may seek to resolve the matter if a reasonable resolution is available.
The complaints process is not a substitute for the query a mark or grade process and does not oversee academic judgment in the awarding of assessments or grades. Application can also be made to the Student Ombud to determine whether appropriate procedure has been followed in awarding a mark or grade.