The purpose of this Protocol is:
- to establish procedures and guidelines on the charging of fees for international student admission and enrolment and for the refund of course- related fees for international students;
- to establish the terms and conditions associated with fees and refunds to which international students agree when accepting an offer for a UTS course;
- to ensure that UTS fee and refund procedures for international students comply with the Education Services for Overseas Students Act 2000 (Cth) and associated legislation and with other relevant laws and regulations.
This Protocol covers all fee and refund information for international students who apply for admission to UTS and who will reside in Australia for the duration of their course of study. For further information refer to the understanding fees web page. It supplements Section 4 of the UTS Student Rules.
Terms and conditions for fees and refunds for international students
These terms and conditions apply to all international students who have accepted an offer of enrolment to a course of study by the University and all international students who are enrolled in a course of study at the University.
Acceptance Form means the acknowledgement that a student accepts the terms and conditions to be admitted to a UTS course.
Census Date (for the purposes of this Protocol) means the date after which no Tuition Fees for that Session will be refunded to Students who withdraw from a course.
Commencement Date means the first date of a Session or any other date decided by the University from time to time.
Commencing Student means an international student who has returned a valid and signed Acceptance Form to the University and will commence study at the University in the near future or who is undertaking the first Session.
Continuing Student means an international student who has completed at least one Session at the University.
Credit point means the unit of measure of workload for individual subjects. Credit points are gained by students enrolled in award courses when subjects are passed and, when accumulated, credit points form one measure of the total requirements of a course. As a standard measure at UTS, one academic year of full-time study is equivalent to 48 credit points.
Deposit means the amount specified in a Letter of Offer and payable by a Commencing Student upon acceptance of an offer of enrolment.
Distance Students means a Student who will or does undertake their University course of study away from the University campus and who resides outside Australia for the duration of the course of study.
GS means a person who satisfies the genuine student criteria and intends to obtain a successful educational outcome and has the language, educational and material background to have a reasonable chance of achieving this educational outcome.
GTE means a person who satisfies the genuine temporary entrant criterion for a student visa application as administered by the Department of Home Affairs. For further information, visit the Department of Home Affairs website.
Letter of Offer means the letter of offer including the terms and conditions of a Student’s enrolment to study at the University.
Original Cohort Year means the year of intake listed in the most recent Letter of Offer accepted by the student.
OSHC means Overseas Student Health Cover
Protocol means this Statement of Protocol on Fees and Refunds for International Students together with Section 4 of the UTS Student Rules and any schedules.
Session means a period of study of up to 24 weeks (or as otherwise determined by UTS).
Special Circumstances means the circumstances described in conditions 7.5 and 7.11.
Sponsor means the entity that is responsible for the payment of a Sponsored Student’s application fees, Deposit and/or Tuition Fees in accordance with a sponsorship agreement between the Sponsor and the Sponsored Student.
Sponsored Student means a Student whose application fees, Deposit and/or Tuition Fees are paid for by a Sponsor.
Student means an international student enrolled in a course of study through the University who will reside in Australia for the duration of the course of study. Student includes Commencing Students and/or Continuing Students of the University.
Student Services and Amenities Fee (SSAF) means an amount that a higher education provider requires a person enrolled, or seeking to enrol, with the provider to pay for a period starting on or after 1 January 2011 to support the provision to students of amenities and services not of an academic nature, regardless of whether the person chooses to use any of those amenities and services.
Study Abroad Program means a period of study (up to one year) which may be undertaken at the University by a student from a higher education institution outside Australia and that may be counted towards the requirements for an award at their home institution.
Study Abroad Program Fee means the fee payable by a Study Abroad Student described in condition 5.11. For further information, visit the Fees and living expenses web page.
Study Abroad Student means a Student enrolled in a Study Abroad Program.
Tuition Fees means the fees payable by a Student for each Session and may include any applicable Study Abroad Fees.
University means the University of Technology Sydney.
1. Application fees
1.1. There is a non-refundable application fee for UTS packaged courses and all direct applications for full-award courses except where otherwise authorised by the Director, UTS International.
1.2. There is no application fee for Study Abroad Programs and Higher Degree by Research (HDR) programs.
2. Deposit for acceptance of an offer
2.1. Acceptance of an offer of enrolment into a course of study will be completed once the University has:
2.1.1. Received a valid and signed Acceptance Form;
2.1.2. Received full payment of the Deposit; and
2.1.3. Assessed that the student has met GTE/ GS requirements.
2.2. The amount of the Deposit will be specified in the Letter of Offer.
2.3. The Deposit will not be accepted from a Student or otherwise processed until a valid and signed Acceptance Form is received from the Student.
2.4. The Deposit amount will be credited towards the Student’s first Session Tuition Fees. If Tuition Fees are more than the Deposit amount then the balance is required to be paid by the due date in the Student’s first Session.
2.5. If a Commencing Student defers commencement or changes a course of study, the Deposit will be retained by the University. Any credit balance of the Deposit will be carried forward and credited towards the Student’s next Session Tuition Fees or towards the fees of the new course. Students are liable for any fee differences by deferring or transferring their course.
2.6. Students who provide a certified copy of a temporary resident visa (including bridging visas and temporary business visas with no study restrictions) permitting them to study in Australia for at least the first Session of their course are not required to pay a Deposit to accept their offer. First Session Tuition Fees must be paid by the due date. Non-Student-Visa Holders who do not provide a certified copy of their visa must pay the full Deposit in accordance with condition 2.1 above.
2.7. Sponsored Students who provide a financial guarantee from their Sponsor that is acceptable to UTS at the time of acceptance of an offer for enrolment at the University are not required to pay a Deposit to accept their offer. Sponsored Students who do not provide a guarantee must pay the full Deposit in accordance with condition 2.1 above.
3. Overseas Student Health Cover (OSHC)
3.1. It is the Student’s responsibility to purchase visa length OSHC and maintain valid OSHC for themselves and any dependants while in Australia on a student visa.
4. Student Services and Amenities Fee (SSAF)
4.1. The SSAF is invoiced each Autumn session and Spring session and must be paid by the due date, which will be after the census date in each Autumn session and Spring session.
4.2. The SSAF is indexed each academic year.
4.3. UTS reserves the right to vary the method of charging the SSAF.
5. Tuition Fees
5.1. Tuition Fees must be paid in advance for each Session.
5.2. A student may choose to pay more than 50 per cent of their Tuition Fees before their course commences.
5.3. Tuition Fees are liable to increase at the commencement of each academic year.
For students commencing in a course between 2016 to 2018 the fee increases will be as follows:
Students in a postgraduate coursework program: increase of no more than 5% per year for no more than 3 years post Original Cohort Year. Students in undergraduate programs: increase of no more than 5% per year for no more than 5 years post Original Cohort Year.
For students commencing in a course in 2019 and beyond, the fee increases will range each year from 4% to 7% respectively.
5.4. For any students that change courses via an internal course transfer, clause 2.5 above will apply.
5.5. All fee payments must be made in Australian dollars.
5.6. Credit balances of Tuition Fees will automatically be carried forward to the next Session.
5.7. Under UTS Student Rule 4.4.1, Students who do not pay Tuition Fees by the due date may have sanctions imposed upon them including the cancellation of their enrolment and consequent notification to the Department of Home Affairs.
Full-degree coursework Tuition Fees
5.8. Tuition Fees are charged for each enrolled subject and are determined by the credit point value of the subject and the course of study in which the Student is enrolled .
5.9. When a Student enrols in a subject the Tuition Fee for that subject will be charged to the Student and must be paid by the due date for that Session.
5.10. A Student’s final Tuition Fee liability for each Session is determined by the amount of subjects in which the Student is enrolled at the Census Date for that Session.
Study Abroad Program Fees
5.11. Study Abroad Students are charged a Study Abroad Program Fee for each Session, which covers an enrolment of up to 24 Credit Points for that Session. If a Study Abroad Student enrols in more than 24 Credit Points in one Session, the Study Abroad Student will also be charged Tuition Fees for each additional subject.
Research Student Tuition Fees
5.12. Tuition fees for postgraduate research degrees are charged for each session on a pro-rata basis, based on the number of days that students are enrolled in each research degree session and whether the students are enrolled after the research census date. Sessions for research courses will be 24 weeks long.
5.13. Students enrolled in research courses part-time are charged 50% of the relevant full-time Tuition Fee.
Tuition Fees for Sponsored Students
5.14. The University will charge a Sponsor directly for each Session in which the Sponsored Student is enrolled in accordance with the Sponsored Student’s sponsorship agreement.
5.15. In accordance with UTS Student Rules 4.2.3, the Sponsored Student remains liable for the payment of any outstanding Tuition Fees if the Sponsor does not forward payment to the University by the due date for a Session.
6. Tuition Protective Service (TPS)
International students are protected by a Tuition Protection Service under Australian Government legislation. This legislation sets out what happens when a registered provider or an overseas student or intending overseas student defaults (that is, when a provider fails to start or finish providing a course to a student, or a student fails to start or finish a course with a provider). The TPS ensures that students have the option to either complete their studies in another course or with another provider or receive a refund of their unspent Tuition Fees.
For more information students can refer to the Tuition Protection Service website (opens an external site).
Refund of Deposit for Commencing Students
Refunds where a course cannot be delivered (Provider Default)
7.1. After a Commencing Student has accepted an offer of enrolment at the University, if:
- UTS fails to start providing the course to the student at the location on the agreed starting day; or
- after the course starts but before it is completed, it ceases to be provided to the student at the location; and the student has not withdrawn from the course before the default day.
UTS will refund any Tuition Fees paid by the Commencing Student within 14 days of default.
7.2. Alternatively, a Commencing Student may be made an offer by the University to enrol in an alternative course for a cost no greater than the cost of the originally offered course of study.
Refunds where a Commencing Student withdraws from a course (Student Default)
7.3. Where a Commencing Student withdraws from a course during the Commencing Student’s first Session, the Commencing Student is entitled to a partial refund of any Deposit paid. The amount of the Deposit retained by the University is determined by reference to the date at which the Commencing Student withdraws, as follows:
i. Prior to the Commencement Date: the University will retain an amount equal to 10% of the Deposit.
ii. On or after the Commencement Date but on or before the Census Date, the University will retain an amount equal to 40% of the Deposit.
iii. After the Census Date, the University will retain the entire Deposit.
7.4. For a Non-Student-Visa Holder who is a Commencing Student and who did not pay a Deposit, the Tuition Fees paid for the first Session will be considered a Deposit for the purposes of this Protocol and will be refunded in accordance with condition 7.3 above.
7.5. An application for a refund of the Deposit by a Commencing Student must be made in writing directly to the Director, UTS International or the Director of Graduate Research School for HDR students.
i. Where a Commencing Student applies for a refund of the Deposit without making an appeal for Special Circumstances, the refund will be assessed by the Compliance Team and approved or rejected by the Manager, Admissions. For HDR students, the refund will be assessed by the Manager, Research Growth and Capacity.
ii. Where a Commencing Student applies for a refund of the Deposit and makes an appeal for Special Circumstances, the decision will be made by the Director, UTS International or the Director of Graduate Research School for HDR students. Special Circumstances may include, but are not limited to:
a. A Commencing Student’s application for a student visa is rejected;
b. Serious illness or misadventure, or other compassionate grounds such as death in the immediate family; and/or
c. Political, civil or natural events in the Student’s home country, which could compromise the Student’s ability to commence the course.
7.6. Any refunds will be paid to a Commencing Student. If the Commencing Student wishes the payment to be made to a third party, the Commencing Student must provide evidence that the payment was made by that third party. If requested, UTS may pay the refund to another Australian institution if the student is released by UTS to that institution.
7.7. Approved refunds will be paid to the Commencing Student in the Commencing Student’s home country unless the Commencing Student can demonstrate grounds for the refund to be made in Australia. Such grounds may include:
i. The Commencing Student is released by UTS to another Australian education institution (copy of letter of offer from the other institution must be provided);
ii. The Commencing Student has obtained or applied for another kind of visa to remain in Australia (copy of visa or application must be provided); and/or
iii. The Commencing Student has a fee credit, due to overpayment, for the session.
7.8. Refunds to a Commencing Student will be paid to the Commencing Student within four weeks of the date of receipt of their completed application for a refund.
No refund of Deposit for Commencing Students
7.9. A Commencing Student will not be entitled to a refund of the Deposit where:
i. an offer of enrolment is withdrawn by the University because the Commencing Student has breached the terms and conditions of their application or Letter of Offer, including through the provision of fraudulent or misleading documents or information to UTS, to a UTS student recruitment agent or to the Department of Home Affairs, regardless of whether the application for student visa is refused; or
ii. the University refuses to provide, or continue providing, the course to the Commencing Student because of one or more of the following events:
a. the Commencing Student failed to pay an amount he or she was liable to pay the University, directly or indirectly, in order to undertake the course;
b. the Commencing Student breached a term of his or her student visa; and/or
c. the outcome of a student misconduct review including any appeal processes (as defined in the UTS Student Rules at Rule 16.2).
Refund of Tuition Fees for Continuing Students
7.10. Where a Continuing Student withdraws from a course on or before the Census Date of a Session, they are entitled to a refund of all Tuition Fees paid for that Session, excluding the Deposit amount paid which is refunded in accordance with conditions 7.3 and 7.5 above.
7.11. An application for a refund of Tuition Fees by a Continuing Student must be made in writing directly to the Student Administration Unit.
7.12. A Continuing Student may apply for a full refund of Tuition Fees where they have withdrawn from a course due to Special Circumstances. Special Circumstances include, but are not limited to:
i. A Continuing Student’s application for a student visa is rejected;
ii. Serious illness or misadventure, or other compassionate grounds such as death in the immediate family;
iii. Political, civil or natural events in the student’s home country, which prevent full payment of fees; and/or
iv. Where a Continuing Student is excluded from their course of study and has already paid fees for the first Session of their period of exclusion.
7.13. Refunds to a Continuing Student will be paid to the Continuing Student within four weeks of the date of receipt of their completed application for a refund.
7.14. Any refunds will be paid to a Continuing Student. If the Continuing Student wishes the payment to be made to a third party, the Continuing Student must provide evidence that the payment was made by that third party. If requested, UTS may pay the refund to another Australian institution if the student is release by UTS to that institution.Refunds will be paid to the Continuing Student in the Continuing Student’s home country unless the Continuing Student can demonstrate grounds for the refund to be made in Australia. Such grounds may include:
i. The Continuing Student has enrolled in a course at another Australian education institution (copy of letter of offer from the other institution must be provided); and/or
ii. The Continuing Student has obtained or applied for another kind of visa to remain in Australia (copy of visa or application must be provided).
iii. The Continuing Student has a fee credit, due to overpayment, for the session.
No Refund of Tuition Fees for Continuing Students
7.15. A Continuing Student will not be entitled to a refund of Tuition Fees where the University refuses to provide, or continue providing, the course to the Continuing Student because of one or more of the following events:
i. the Continuing Student failed to pay an amount he or she was liable to pay the University, directly or indirectly, in order to undertake the course;
ii. the Continuing Student breached a term of his or her student visa
iii. the outcome of a student misconduct review including any appeal processes (as defined in the UTS Student Rules at Rule 16.2).
7.16. A Continuing Student will not be entitled to a refund of Tuition Fees if the student withdraws after the Census Date.
Refund of Overseas Student Health Cover (OSHC) fees
7.17. International Students who qualify for an OSHC refund should contact their OSHC provider or UTS (if organised via UTS).
Refund of the Student Services and Amenities Fee (SSAF)
7.18. The SSAF for a given Session is only refundable if a Student has paid and withdraws prior to the Census Date in that Session.
8. Students who obtain permanent residency
8.1. Students who obtain permanent residency before census date are no longer considered international students and this Protocol no longer applies to them. Terms and conditions for fees and refunds for students who obtain permanent residency are covered on the Permanent residency and your student status web page at section 4 of the UTS Student Rules.
8.2. Students who are granted permanent residency in Australia after enrolment become liable to pay the domestic fee-paying undergraduate or postgraduate Tuition Fees applicable to their course, rather than international Tuition Fees. Students will only receive a Commonwealth Supported Place by applying for admission via the Universities Admission Centre .
8.3. Students who obtain permanent residency after census date are considered an international student for the rest of that session.
9. Appeal and grievance provisions
9.1. Students with a complaint against decisions of the University may refer to the UTS Handling Student Complaints Policy and may seek assistance from the UTS Student Ombuds Office.
9.2. This Protocol, the UTS Handling Student Complaints Policy, and the right to make complaints and seek appeals of decisions and action under various processes, does not affect the rights of the student to take action under Australian Consumer Law.