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  9. arrow_forward_ios Healthcare Quality and Safety

Healthcare Quality and Safety

explore
  • Law | Health | Justice
    • Making change
      • arrow_forward Complaint Mechanisms for Reporting Violence, Abuse, Neglect and Exploitation
      • arrow_forward Disability Segregated Employment as Modern Slavery
      • arrow_forward Planning for Inclusion: Including People with Intellectual Disability in the Redevelopment of Peat Island
      • arrow_forward Self-Represented Litigants in Family Law proceedings involving allegations about Family Violence
      • arrow_forward Law and the Healthcare System: Supporting Positive Change for Doctors and Patients
    • Law | Health | Justice research themes
      • arrow_forward Ageing and the Law
      • arrow_forward Disability and the Law
      • arrow_forward Equity, Human Rights and Health
      • arrow_forward Healthcare Quality and Safety
      • arrow_forward Regulating Reproduction
    • arrow_forward Law | Health | Justice News
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Law | Health | Justice researchers are committed to safe and reliable healthcare.

Production line with pills.

Our work on patient safety and the quality of health care is driven by our shared commitment to responsive regulation - that is to laws, ethics, social policies and practices that reflect the needs and experiences of the populations they are intended to serve.

Researchers

Jenni Millbank

Nola Ries

Recent Work

Regulation of Health Practitioners

At its simplest, an effective complaint management system requires that the individual raising the complaint must be able to complain to an appropriate entity and be treated with respect, and for the wider health care system such complaints must be effectively utilised as a valuable source of information about how and where mistakes have occurred so as to improve weaknesses in health services.  

Building upon previous work on the ombudsman institution, this research led by Distinguished Professor Jenni Millbank. investigates the extent to which this model of individual complainant and systemic improvement of health care complaints is reflected in practice, by mapping current regulatory mechanisms and evaluating impact upon stakeholders and end-users of health services.

Acknowledgement of Country

UTS acknowledges the Gadigal People of the Eora Nation and the Boorooberongal People of the Dharug Nation upon whose ancestral lands our campuses now stand. We would also like to pay respect to the Elders both past and present, acknowledging them as the traditional custodians of knowledge for these lands. 

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