This subject describes ways to assess an organisation's computer networking needs and identify those business operations that will benefit most from using web or groupware technologies in business-to-business and Intranet applications. It then covers ways for designing the applications by identifying ways of doing business using such technologies and by specifying workspaces that allow users to share information and knowledge while working towards organisational goals. Different kinds of workspaces are identified, including those for information exchange, developing personal relationships and knowledge sharing. Ways of using web technologies to implement workspaces are then described.

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