Operations management is about the way organisations produce goods and services. Everything we buy, eat, read and wear has to be produced. Every service we receive from hospitals, banks, local government, the local cinema, etc., has to be produced. This subject provides a broad introduction to planning, design, implementation and improvement of operations. Topics covered include operations strategy; various approaches to operations planning and control; quality management; performance measurement; supply chain management; and operations improvement. Teaching methods include case studies and a hands-on simulation exercise.

Footnotes:
1 Prior to Autumn semester 2004, this subject was called 21741 Operations Management.

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