To ensure student success, the University provides a range of professional services to support different aspects of student life and learning at UTS.

These services include:

• orientation and University transition programs
• UTS-owned student housing
• assistance in finding private rental accommodation
• workshops and individual counselling to enhance effective learning
• assistance for students with disabilities and other special needs
• student loans and financial assistance
• health services
• personal counselling
• assistance with administrative problems or complaints
• assistance when extenuating circumstances impact on study
• help with getting a job, and
• campus interview program.

All these services are sensitive to the needs of students from diverse backgrounds and are available at City and Kuring-gai campuses with flexible hours for part-timers.

The Student Services Unit website offers a jobs database, 'where UTS graduates get jobs', virtual counselling, a private rental and share accommodation database, and links to the 'student help' website:

www.uts.edu.au/div/ssu

Transition to university programs

Orientation 2004

UTS offers a free Study SuccessProgram of integrated lectures and activities before semester begins, to help new students manage the transition to university study. There are specially tailored programs for part-time and international students as well as for current school leavers. Students are informed of academic expectations, the skills needed to be an independent learner, and learning strategies that can help them successfully manage their workload. They are also provided with valuable information about how the University and its faculties operate, and the services provided.

Peer support network

The Peer Network Program enlists the aid of existing students to assist with the orientation of new students. New students can apply to be a Peer Networker towards the end of their first year of study. Both undergraduate and postgraduate students get involved in many exciting events and gatherings.

For more information, contact:

Student Services Unit
telephone (02) 9514 1177

www.uts.edu.au/div/ssu/peernetwork

Careers Service

The Careers Service can help students make the link between various UTS courses and the careers they can lead to. The Careers Service also offers general career guidance, and assists with job placement for students seeking permanent or casual vacation work and employment. Contact the Careers Service on:

telephone (02) 9514 1471 (City campus)

www.uts.edu.au/div/cas

Chaplaincy

The Chaplaincy is coordinated through Student Services. Visiting Chaplains and Worship Rooms are available to students.

Chaplains comes from a number of different faith traditions including different Christian denominations, Buddhism, Judaism and Islam. Further information is available on:

telephone (02) 9514 1177 or (02) 9514 2523

www.uts.edu.au/div/ssu/chaplaincy/

Counselling

Counsellors are available at both the City and Kuring-gai campuses for individual consultation. Group programs are also held throughout the year. This service is free of charge, confidential and sensitive to diversity. For further information, contact:

telephone (02) 9514 1177 (City campus) or (02) 9514 5342 (Kuring-gai campus)

www.uts.edu.au/div/ssu/counsell.html

Financial assistance

Financial assistance staff assist students with personal financial matters and are the contact point for student loans. They can also advise on Youth Allowance, Austudy and other Centrelink benefits. Contact them on:

telephone (02) 9514 1177

www.uts.edu.au/div/ssu/finass.html

Health/Medical

The Health Service offers a medical practice to students at two locations. Experienced doctors with diverse personal backgrounds and clinical interests are available. For appointments, contact:

telephone (02) 9514 1177 (City campus) or (02) 9514 5342 (Kuring-gai campus)

www.uts.edu.au/div/ssu/health/index.html

Housing

From early 2004 UTS has an additional 253 beds of student accommodation available. University Housing offers three residences to students, all within easy access to City campus, libraries, computer laboratories, public transport, city shops and entertainment. The Housing Service also provides assistance to students in locating short term and long-term accommodation in the private rental and share accommodation market. For further information, contact:

telephone (02) 9514 1529

www.housing.uts.edu.au

Special Needs Service

The University has in place a range of services and procedures to improve access for students with disabilities, ongoing illnesses and other special needs. Students who have disabilities or illnesses which may impact on their studies are encouraged to contact the Special Needs Service for a confidential discussion of the assistance available on:

telephone (02) 9514 1177

www.uts.edu.au/div/ssu/snafa.html

Contacting Student Services

telephone (02) 9514 1177
TTY (02)9414 1164
fax (02) 9514 1172
email student.services@uts.edu.au

www.uts.edu.au/div/ssu

Computing facilities at UTS

UTS General Access Computing Facilities are located throughout all campuses of the University and are available for all students and staff. Details of locations and availability of the computer laboratories can be obtained from the Information Technology Division (ITD) website at:

www.itd.uts.edu.au

or call the IT Support Centre on:

telephone (02) 9514 2222

Access to these labs requires a login and password. Students can call the IT Support Centre for assistance in setting up a login or pick up a Computing Facilities @ UTS brochure from any of the labs or IT Support Centres.

All University computing facilities are to be used exclusively for purposes concerning your study. Misuse, damage to property, security or copyright breaches, harassment or offensive behaviour will result in bans and disciplinary action. The Acceptable Use of IT Facilities Policy covers all UTS IT facilities including email accounts.

Information on how to use these computing facilities and IT services and the Acceptable Use Policy are available online at:

www.itd.uts.edu.au

Student email accounts

UTS provides students with an email account, which gives all students access to email facilities via the web. To find out more about an email account, visit the website:

www.uts.edu.au/email/

Alternatively, students can pick up the brochure, Your UTS Email Account, available in all ITD General Access Labs and drop-in centres. If students have any problems with activating their account or the computing facilities in general, they should contact the IT Support Centre on.

telephone (02) 9514 2222

email itsupport@uts.edu.au

UTS wireless network

UTS now provides students with access to a Wireless network environment. A free wireless access account is available for UTS students and staff members.

To access the network, you need:

• your UTS email login and password
• a wireless network card, 802.11b compliant
• a laptop
• an operating system with IPSec drivers, and
• a Mobile Domain Utility (MDU).

Further information is available at:

www.wireless.uts.edu.au

Computer training

In general, where computer training is necessary as part of a course that attracts HECS, it is provided as part of that course. Students can also consult the Computing Study Centre.