Academic Liaison Officers

Each faculty has one or more Academic Liaison Officer (AOL) who is a member of the academic staff. AOLs can approve requests for adjustments to assessment arrangements for students with disabilities or ongoing illnesses. They are also contacts for students who experience difficulties because of carer responsibilities, inpUTS students and students who have English language difficulties. Contact the relevant faculty for more information or see online at:

www.uts.edu.au/div/ssu/alo.html

Freedom of Information and Privacy

Under the Freedom of Information Act 1989 (NSW), individuals may apply for access to information held by the University.

Personal information may also be accessed under the Privacy and Personal Information Act 1998. In addition to the requirements of the Act, UTS has a number of policies that govern the collection and use of private information.

Mr David Pacey
Director, Governance Support Unit
City campus
telephone (02) 9514 1251
email David.Pacey@uts.edu.au

Student complaints

UTS is committed to providing a learning and working environment in which complaints are responded to promptly and with minimum distress and maximum protection to all parties.

All students and staff have a responsibility to contribute to the achievement of a productive, safe and equitable study and work environment at UTS. The University's procedures for handling student complaints are based on confidentiality, impartiality, procedural fairness, protection from victimisation and prompt resolution.

Students should first raise their complaint directly with the person concerned where possible, or with an appropriate person in the faculty or administrative unit concerned. To seek advice and assistance in lodging a complaint, contact the Student Services Unit or the Equity & Diversity Unit.

Information on how to make a complaint is available on the UTS website at:

www.grievancehandling.uts.edu.au/

Student Ombud

Enrolled or registered students with a complaint against decisions of University staff, or related to the University, may seek assistance from the Student Ombud.

All matters are treated in the strictest confidence and in accord with proper processes.

CB02.4.02
City campus
telephone (02) 9514 2575
email ombuds@uts.edu.au

www.uts.edu.au/oth/ombuds