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If you have made an overpayment towards your tuition fees, or have withdrawn from a subject before the census date, you may be eligible for a refund of any tuition fees already paid for that session.
The refund process will differ depending on the type of student you are:
a domestic student
Domestic student refund due to overpayment
If you have paid more than you needed to, or if you have formally withdrawn from a subject or your course, or have applied for a leave of absence before the Census Date, you may be eligible for a refund of any tuition fees already paid for that session.
Refunds are usually paid via an electronic funds transfer (EFT).
In order to receive a refund you need to:
- Enter your bank account details under the Personal tab within My Student Admin
- Submit an online enquiry to request your refund via Ask UTS. Please ensure you log in via My Student Portal.
If you are no longer enrolled in a course at UTS and do not have access to My Student Portal you can request a refund in one of the following ways:
- EFT - visit one of the UTS Student Centres, in person, and complete the 'Bank Account Details for Former UTS Students' form. You will be required to show your current photo ID
- Cheque - visit Ask UTS then click on Ask a question tab and request UTS to issue you with a refund cheque. Please ensure your full name, date of birth, Student ID number, the course you were enrolled in, and current postal address.
Please allow up to 2-3 weeks for your refund to be processed, once your request is received.
You can apply for a refund of upfront tuition fees, a remission of HECS-HELP debt, or a re-credit of FEE-HELP balance if:
- you were unable to continue studying and withdrew from a subject(s) after the census date had passed, or
- you were unable to successfully complete the requirements of a subject(s), and
- you were affected by special circumstances.
- beyond your control, and
- did not occur or make their full impact on you until on or after the census date, and
- made it impracticable for you to successfully complete the requirements for the subject(s).
Examples of special circumstances
- You have a medical condition that existed prior to the census date, continued past that date, and deteriorated to the extent that you were unable to continue your studies, or your medical condition only became known after the census date and you were unable to continue with your studies. You will need to provide a supporting medical letter from your doctor or counsellor.
- Due to unforeseen personal/family reasons that occur or worsen after the census date and that are beyond your control, you are unable to continue with your studies . You will need to provide a supporting letter from your family doctor or counsellor.
- After the census date, your employment status or arrangements change unexpectedly due to circumstances beyond your control, and you are unable to complete your studies. You will need to provide a supporting letter from your employer. Choosing to increase your hours of work or undertaking new or additional employment is not regarded as beyond your control, and is not considered as special circumstances.
- Students required to be engaged in active service (e.g. ADF Reserves, Bushfire and SES services), will be considered under this category.
- If the university changes the arrangements for your subject or course and, as a result, you are disadvantaged to the extent that you are unable to complete the requirements of the subject. A supporting letter from your Faculty is required.
Application process for special circumstances fee refund
- withdrawal with no academic penalty recorded (i.e. W grade), and
- remission of HECS-HELP debt, including a recredit of student learning entitlement (SLE) if applicable, or
- refund of upfront payments of student contributions, including recredit of student learning entitlement (SLE) , if applicable, or
- re-credit of FEE-HELP balance, or
- refund of upfront payments of tuition fees.
When submitting the special circumstances fee refund application form (PDF 356kB, 4 pages), please read it carefully so that your application is complete and ensure that you have attached the appropriate certified or original supporting documentation.
- receive an acknowledgment email with a case number. If you don’t receive this email within two weeks, please contact us via Ask UTS.
- be advised of the outcome within 6 weeks
Once the decision on your application is made, if you are not satisfied with the result, you can apply for a review.
Assessment of your application
- the date of the decision; and
- state the reasons you are requesting a review of the decision, and
- any additional evidence that you think is relevant and will assist your case in meeting the special circumstances criteria.
- a review the original decision;
- assessment any new evidence you provide;
- a written notice of the review decision.
Review by Administrative Appeals Tribunal (AAT) (CSP and FEE-HELP students)
If your appeal is unsuccessful and you still disagree with the review decision, you have the right to appeal to the Administrative Appeals Tribunal (AAT) within 28 days of receiving the 'notice of review decision'.
The university will forward all documents relating to your case and if you have any additional documentation you should include this in your appeal to AAT.
You will be provided with further information about this process at the time you are notified of the review decision.
For further information, visit: www.aat.gov.au
Further information on supporting documentation.
This protocol is currently unavailable, as it is under review. If you have any questions about the protocol please contact the Fees Team at firstname.lastname@example.org.