Sue Dean is a lecturer in the Faculty of Health at UTS. Sue is a social worker and a registered nurse with clinical experience in hospital-based, community-based and primary health care services, particularly in the area of mental health. She maintains her clinical practice working with women who have substance-use disorders.
Sue has a wide-ranging experience in the tertiary education sector in nursing and social work at The University of Sydney, the University of Western Sydney and Charles Sturt University.
Sue’s teaching and research expertise is in the area of communication, in particular, interpersonal communication for health care professionals. She is interested in the development of empathic and caring behaviors and is currently researching teaching and learning strategies to develop caring behaviors through mindfulness in compassionate pedagogy.
Member of Course Advisory Committee - Bachelor Of Health Science Traditional Chinese MedicineAssociate Member - Australian Research
Member Health Policy Committee NSW ALP
Member of Diabetes Australia (NSW) Ad Hoc advisory panel for matters relating to education
Reviewer for "Nursing Enquiry"
Consultant to "Diabetes Living"
Member of Women at UTS
- Teaching and learning strategies for communication to health care students
- Mindfulness in compassionate pedagogies
- Development of empathy as fundamental to effective patient/health care professionals' relationships
- Women and substance use disorders management
Can supervise: Yes
Areas of supervision
- Women and substance abuse disorders
- Interpersonal communication teaching and learning
- Mindfulness in compassionate pedagogy
- The development of empathy, caring and compassionate behaviours in health care professionals
- Nursing relationships, interactions and management
- Therapeutic communication
- Women's Health
- 2015 - Enhancing self-care skills of first year nursing students by incorporating mindfulness based experiences into curricula. Funded by UTS Vice-Chancellor’s Learning and Teaching Grants 2015. ($4000)
- 2015 - Supporting students as they transition to tertiary study through mindfulness in compassionate pedagogy. First Year Experience (FYE) grants embedding transition pedagogies in the curriculum. ($1000)
- 2014 - Practising on plastic people: can I really care? (unfunded)
- 2014 - current. Mind full or mindful – opening minds in the university classroom. (unfunded).
- 2014 - Learning 2014 Festival Grant Sue Dean (Lead) & Tamara Power Communication and Diversity: Learning 2014 resource development $1000
- 2013 - Sue Dean (Lead) Sean Walsh “Talk to them”: A pilot audio visual online resource to develop student’s therapeutic interviewing skills. Funded by UTS Vice-Chancellor’s learning and Teaching Grants: Small Grants 2013 ($9000).
Donnelly, S, Dean, S, Razavy, S & Levett-Jones, T 2019, 'Measuring the impact of an interdisciplinary learning project on nursing, architecture and landscape design students' empathy.', PloS one, vol. 14, no. 10.View/Download from: UTS OPUS or Publisher's site
In Australia and internationally, domestic violence is a major cause of homelessness for women and children and yet provision for accommodation for this user-group is not well documented or understood. When designing emergency accommodation, the concerns, preferences, and perspectives of individuals who access refuge services must be sought in order to create spaces that are conducive to the needs of this diverse and vulnerable group. An empathic 'lens' can provide meaningful insights that can inform the design of refuge services specifically targeted at addressing these needs. This paper describes an authentic interdisciplinary learning experience for nursing, architecture and landscape students at a university in Sydney, Australia, and presents the results of a study designed to measure the impact of this initiative on participants' empathy towards women and children who access refuge services as a result of homelessness and/or domestic violence. Empathy levels were measured using the Comprehensive State Empathy Scale, a validated measurement tool. The learning experience consisted of collaborative meetings with stakeholders from the refuge sector, fieldwork, individual research, exchanging ideas and problem-solving in teams. Students then developed design guides for refuges that demonstrated their emerging understanding of the specific needs and perspectives of the issues faced by women and children who had experienced violence and found themselves homeless. Pre-post Comprehensive State Empathy Scale results indicated that the empathy levels of nursing and landscape students increased and those of architecture students decreased, however, these results were not statistically significant. The significance of the results from this study include an ability to compare the changes in empathy in students working collaboratively on a project and to ascertain possible reasons for this using a validated measurement tool. As empathy is one of the strongest negative corr...
Aliafsari Mamaghani, E, Rahmani, A, Hassankhani, H, Saunders, C, Dean, S, Ferguson, C, Ferguson, C & Irajpour, A 2019, 'Effective Characteristics of Iranian Nursing Students in Their Relationship with Clinical Nurses.', Journal of Caring Sciences, vol. 8, no. 3, pp. 173-179.View/Download from: UTS OPUS or Publisher's site
Introduction: The purpose of this study was to explore the characteristics of undergraduate nursing students, which may determine the nature of their relationship with clinical nurses. Relationships between nursing students and clinical nurses are critical to maximize student learning outcomes and produce skilled graduates for the future health workforce. Methods: This qualitative content analysis study was conducted from January to August 2016. Twenty nine semi-structured in-depth interviews were conducted with 20 undergraduate nursing students in Tabriz nursing and midwifery faculty. Interviews were recorded and transcribed verbatim (in Persian), and analyzed using conventional content analysis to identify themes. Results: Four key themes emerged: educational factors (cognitive knowledge and practical skills, and learning motivation); communication skills; perceived support (perceived support from nurses and educators); and psychological state (fear of the relationship and self-confidence). Self-confidence is an emphasized concept in nursing students' willingness and ability to relate with clinical nurses. Conclusion: The results of the study showed that educational, communicative and psychological factors are important determinants of student communication with nurses. However, self-confidence is the most important factor in establishing such relationship. Self-confidence could be further assessed to identify nursing students who need greater support or would benefit from greater educational interventions to achieve relational skills.
Dean, S, Walsh, S, Williams, C, Zaslawski, C, Morgan, A & Levett-Jones, T 2018, 'The mystery shopper student learning experience in undergraduate health education: A case study', Nurse Education Today, vol. 70, no. 2018, pp. 69-70.View/Download from: UTS OPUS or Publisher's site
Dean, SJ & Levett - Jones, T 2017, 'Calling for a renewed focus on the social model of health when educating healthcare professionals about women's health', Australian Nursing and Midwifery Journal, vol. 25, no. 4, pp. 39-39.
Dean, SJ & McAllister, M 2017, 'We are one, but we are many: How a reboot to the Bachelor of Nursing program could benefit us all.', Australian Nursing and Midwifery Journal., vol. 25, no. 1, pp. 42-42.
Dean, S, Williams, C, Donnelly, S & Levett-Jones, T 2017, 'Designing a Women's Refuge: An Interdisciplinary Health, Architectureand Landscape Collaboration', International Journal of Higher Education, vol. 6, no. 6, pp. 139-148.View/Download from: UTS OPUS or Publisher's site
University programs are currently faced with a number of challenges: how to engage students as active learners, how to ensure graduates are 'work ready' with broad and relevant professional skills, and how to support students to see their potential as agents of social change and contributors to social good. This paper presents the findings from a
study that explored the impact of an authentic, interdisciplinary project with health, architecture and landscape students. This project facilitated students' entrée into the lived experience of women and children requiring refuge services as a result of homelessness and/or domestic violence. Students collaborated with stakeholders from the refuge sector, visiting sites, undertaking individual research, exchanging ideas and problem-solving, to develop a design guide for a women's refuge. Focus groups were conducted at the conclusion of the activity to gauge students' perceptions of the value of the activity. Results indicated that the 'hands-on' and collaborative nature of the learning experience in a real-world context was valued, primarily due to its direct relevance to professional practice. Architecture and landscape participants reported an increase in their understanding and knowledge of refuge clients, and many expressed a commitment to further learning and contribution to the sector. Nursing students felt that the authentic learning experience helped prepare them for the 'real world' of practice and that it aided the development of their professional identities and capacity to effect real-world change. The learning activity had a positive impact on knowledge acquisition and students' confidence to act as agents of social change.
Dean, S, Peng, W, Zaslawski, C, Elliott, D, Newton-John, T, Campo, M & Pappas, E 2017, 'Mindfulness in Physical and Occupational Therapy Education and Practice: A scoping review', Physical Therapy Reviews, vol. 22, no. 5-6, pp. 221-228.View/Download from: UTS OPUS or Publisher's site
© 2017 Informa UK Limited, trading as Taylor & Francis Group. Background: Mindfulness practices provide numerous benefits for individuals with a variety of health issues. Recent research has highlighted the benefits of mindfulness for health professionals. The potential benefits for physical and occupational therapists or students however, are currently unclear. Objectives: To perform a scoping review on the effects of mindfulness practices among physical (PT) and occupational therapists (OT) and students of those disciplines. Methods: Eligible published articles in English were identified through a literature search of MEDLINE, PsycINFO, Cochrane Library, and AMED from the inception of databases to November 2015. Titles, abstracts, and full-text articles were screened for the selection of relevant papers. Articles identified as editorials, correspondences, commentaries, case reports, abstracts alone, and review papers were excluded. Results: Six studies (two qualitative studies, one quantitative study, one mixed-method study, and two experimental studies) met the inclusion criteria. Three studies focused on PT/OT students, two on clinicians and one on current clinicians who had previously failed a course. These studies highlighted the potential benefits of mindfulness for physical and occupational therapists. They should be interpreted with caution however, due to the small number of relevant studies, high heterogeneity in mindfulness interventions and methodological limitations. Conclusions: There is a paucity of research on the effects of mindfulness among physical and occupational therapists and students of those disciplines. The lack of relevant studies makes a systematic review challenging but the findings of the current studies suggest potentially promising effects.
Dean, SJ, Foureur, M, Zaslawski, C, Newton-John, T, Yu, N & Pappas, E 2017, 'The effects of a structured mindfulness program on the development of empathy in healthcare students', NursingPlus Open, vol. 3, pp. 1-5.View/Download from: UTS OPUS or Publisher's site
Dean, SJ, Zaslawski, C, Roche, M & Adams, J 2016, '"Talk to Them": Teaching communication skills to students of traditional chinese medicine.', Journal of Nursing Education and Practice, vol. 6, no. 12, pp. 49-56.View/Download from: UTS OPUS or Publisher's site
Objective: To explore students' perceptions of the efficacy and value of teaching communication skills in a health professional course for Traditional Chinese Medicine (TCM).
Methods: Individual surveys were used to evaluate students' self-assessment of their communication skills pre and post a communication subject in a four-year degree course in a Bachelor of Health Science in TCM at a large metropolitan university in Australia. Quantitative and qualitative data were collected.
Results: Findings indicate that students recognise the need for good communication skills training as part of their professional training and self-reported that their communication skills improved following a semester of study of a communication subject.
Conclusions: One of the primary components driving increasing demand for complementary and alternative medicine (CAM), which includes TCM, is that consumers place a high value on effective communication and quality engagement with their CAM provider. Communication skills are often seen as the cornerstone of good health care practice, patient recovery and practitioner job satisfaction. Implementing a focused communication skills component in health professional educational programs, including those for TCM, is therefore essential. Further research is needed to explore the retention of these skills throughout health professionals' degree programs and after graduation and clinical experience, to evaluate the effectiveness and sustainability of personal communication skills education. Practice implications: Communication skills training should be incorporated into health care profession curricula, early in the program and integrated with clinical exposure.
Cleary, M, Dean, S, Webster, S, Walter, G, Escott, P & Lopez, V 2015, 'Primary Health Care in the Mental Health Workplace: Insights from the Australian Experience (vol 35, pg 437, 2014)', ISSUES IN MENTAL HEALTH NURSING, vol. 36, no. 10, pp. 845-845.View/Download from: Publisher's site
Purposes: This study evaluated the experiences of undergraduate student nurses with high-fidelity Human Patient Simulation Mannequins (HPSMs) and their perceptions of empathy. Methods: An exploratory case-study method was used to investigate the literature on empathy and the use of high-fidelity mannequins in nurse education. Two focus groups were conducted with eight third-year undergraduate nursing students in order to elicit responses to their experiences with HPSMs in their learning, especially in relation to empathy. Findings: Undergraduate nurses found it challenging when using HPSMs in the learning environment to relate to the mannequins as real. Students reported that in their experience, the use of mannequins was not conducive currently to the development of skills necessary for positive interpersonal development of the nurse–patient relationship. Conclusions: Focus group data and the empirical literature suggest that more research needs to be conducted into the use of mannequins in the development of nurse–patient interpersonal skills. Educators need to make evidence-based and pedagogically sound decisions about the use and limitations of HPSMs in undergraduate nursing.
Cleary, M, Dean, S, Webster, S, Walter, G, Escott, P & Lopez, V 2014, 'Primary health care in the mental health workplace: Insights from the Australian experience', Issues in Mental Health Nursing, vol. 35, pp. 437-443.View/Download from: Publisher's site
In Australia, Primary Health Care and themental health sector have always shared a philosophy. In 1978, Primary Health Care was first put forward as a strategy to improve 'health for all.' Recently, the Australian Government included mental health as a national health priority, identifying six strategies co sistent with a Primary Health Care approach to address the mental health of all Australians. Throughout this time, Primary Health Care has been highlighted in all models of care. However, in reality, it appears that in mental health services, mental health nurses, despite good intentions, are not delivering care in a planned or systematised way and that much needs to be done to further improve the situation for individuals accessing the health care system. Services currently focus on those identified as seriously mentally unwell; in order to really make an impact it is argued that services should be broader, offered to the population at large and, further, that the emphasis on case work at an individual level should be changed to an approach that considers prevention, maintenance, and follow-up as well as crisis intervention. This article reflects the Australian experience and offers some insights from that experience.
Dawson, A, Pritchard, C, Dean, S & Jackson, D 2014, 'Trauma Informed Treatment for women with SUD and PTSD: Evidence to inform NGO programs in Australia', The International Journal of Interdisciplinary Social and Community Studies, vol. 8, pp. 67-91.View/Download from: UTS OPUS
Dawson, A, Pritchard, C, Dean, S & Jackson, DE 2014, 'Towards Gender-responsive, Trauma-informed Care for Substance Use Disorders and PTSD: Evidence to Inform Non-government Services in Australia', The International Journal of Interdisciplinary Social and Community Studies, vol. 8, no. 1, pp. 67-91.View/Download from: UTS OPUS
Trauma-informed care assumes an understanding of trauma is integrated in all aspects of service delivery and care. In women with substance use disorders (SUD) and post-traumatic stress disorder (PTSD), the disorders are treated simultaneously. Existing evidence in this sector points to the need for a gender-specific program approach to drug and alcohol disorders and health workers who have the knowledge, skills, expertise, and confidence to deliver these programs for women. The objective of this review is to identify characteristics associated with outcomes for SUD and PTSD and the experiences and needs of women in treatment contexts. A narrative synthesis of peer-reviewed literature from 2003 to 2013 was undertaken, with retrieved documents assessed using an inclusion/exclusion criterion and quality appraisal guided by critical assessment tools. Concepts were analysed thematically. Eleven papers were found that related to the topic under study. This review found that trauma-informed care models can lead to reduced alcohol and drug severity symptoms, improved abstinence rates, and reduced PTSD symptoms. However, a trauma-informed approach may be the most beneficial for women with severe SUD and PTSD symptoms. Trauma-informed care appears to be a promising treatment for women with SUD and PTSD. However, this appears to be mediated by client baseline characteristics and treatment program composition. This highlights the need for proper baseline assessment and flexible treatment programming delivered by a well-supported workforce.
Jackson, DE, Power, TJ, Dean, S, Potgieter, IL & Cleary, M 2013, 'Supporting parents and parenting: An overview of data-based papers recently published in Contemporary Nurse', Contemporary Nurse, vol. 46, no. 2, pp. 142-147.
Dean, S 2006, 'Cross Faculty Diabetes Education', Nursing Review, pp. 17-17.
Dean, S 2005, 'Diabetes Educators Course -Going the Distance', Australian Diabetes Educator, vol. 8, no. 4, pp. 28-28.
Dean, S 2005, 'Drive is on for Diabetes', Nursing Review, vol. Sept 2005, pp. 13-13.
Dean, S & Ross, G 1998, 'Whatever happened to those teeth?', Every Child, vol. 4, no. 1, pp. 21-21.
Dean, S & Ross, G 1997, 'Caring for young mouths', Every Child, vol. 1, no. Autumn, pp. 18-18.
Dean, S, Levett-Jones, T, Debono, DS, Robertson, H, Hinchcliff, R & Travaglia, JF 2018, 'Intersectionality and harm versus autonomy: findings from international studies examining whether vulnerabilities contribute to differences in patient safety', Conference on Interdisciplinary Social Sciences, Grenada, Spain.
Travaglia, J, Debono, DS, Robertson, H, Levett-Jones, T, Dean, S, Hinchcliff, R, Hor, S, Justin, L & Hughes, C 2018, 'As the left hand of darkness is light, so the left hand of risk is vulnerability: a new perspective on patient safety', ISQua's 35th International Conference - Heads, Hearts and Hands: Weaving the Fabric of Quality and Safety in Healthcare. International Society for Quality in Health Care, Kuala Lumpur.
Dean, SJ 2017, 'Technological distance as a barrier to empathy in healthcare.', SLSAeu Empathies Conference, Basel, Switzerland.
Dean, SJ 2016, 'Is the technology push in nurses education taking precedence over the development of empathic, caring and compassionate behaviours?', The 3rd Global Meeting of the Empathy Project, Mansfield College, Oxford University.
Dean, S 2015, 'Mindfulness as self-care', Student conference - Oxford Brookes University, Oxford, UK.
Dean, S, Power, T, Balnaves, M & Williams, C 2015, ''Living Doll'', International Conference on Information Communication Technologies in Education (ICICTE), Kos, Greece.
Dean, S, Zaslawski, C & Pappas, E 2015, 'Mindful empathy', 9th International Conference on Teaching, Education and Learning (ICTEL), International Conference on Teaching, Education and Learning (ICTEL), Bangkok, Thailand.
Dean, SJ & Slavik, C 2014, 'Keeping minds open', Ninth International Conference on Interdisciplinary Social Sciences, University of British Columbis, Vancouver.
Dawson, A, Pritchard, C, Dean, S, Robertson, J & Jackson, DE 2013, 'Collaborative approaches to addressing the complex needs of women with post traumatic stress disorder and substance use disorder.', PHAA National Social Inclusion and Complex Needs Conference, PHAA National Social Inclusion and Complex Needs Conference, Public Health Association, Canberra, ACT, Australia, pp. 28-28.
In Australia, the health, social and economic burden of alcohol and drug dependence is profound. Women's substance use problems are highly stigmatized and often not acknowledged. Pregnant and parenting women face particular societal condemnation and encounter multiple systemic barriers that delay treatment seeking with women fearing consequences for them and their children. Rates of comorbid post-traumatic stress disorder (PTSD) and substance use disorder (SUD) are higher for women than men and are associated with trauma related to sexual abuse and family violence. Little research has been undertaken internationally or in Australia to determine the most effective treatment for women with PTSD and SUD. Given the high incidence of PTSD co morbidity, it is critical that treatment models accommodate the complex needs of these women and draw upon integrated services requiring multiple service providers and professionals. This paper reports on the trial of a unique program for women with SUD and PTSD at Jarrah House, a residential medical detoxification and rehabilitation NGO program for women and their children. Early findings show encouraging increases in client quality of life scores and insight into how the program has empowered women to make life changes and plan their recovery supported by various providers.
Dean, S, Dawson, A & Jackson, DE 2013, 'Towards gender responsive treatment for substance abuse disorder: issues for consideration when providing services.', 8th International Conference on Interdisciplinary Social Sciences., Prague, Czech Republic..
In Australia the health, social and economic burden of female alcohol and drug dependence is profound. Women's substance use problems are more stigmatized, less likely to be acknowledged than men's, pregnant and parenting women face particular societal condemnation and encounter multiple systemic treatment barriers and they often delay seeking treatment services for fear of the consequences for them and their children. This particularly applies for Government agencies and women often feel more supported in seeking treatment programs in the NGO sector. International studies have documented high rates of comorbid post-traumatic stress disorders (PTSD) and substance abuse disorders for men and for women although the rates appear to be higher for women and typically stem from different trauma. The relationship between PTSD and substance abuse disorders tells us very different stories in men and women and the social determinants and coocurring life problems are often very different with women experiencing issues with children more frequently than men. There is very little research internationally or Australia to determine what is the best type of treatment for women with PTSD and substance use disorders. Given the high incidence of this comorbidity, treatment models that do not address this critical issue may not be successful. This paper reports on a unique program being trialled in a residential medical detoxification and rehabilitation program for women and their children in NSW. Jarrah House is part of the NGO sector and it's mission is to promote the empowerment, health and well-being of women and children by providing an effective and therapeutic gender responsive drug and alcohol treatment service. The program being trialled is an integrated program addressing both trauma and substance use and is the focus of this paper.
Dean, S & Adams, J 2012, '"Talk to them"; an exploratory study of the challenges of teaching communication skills.', The International Institute of Social and Economic Sciences, Dubrovnik, Croatia.View/Download from: UTS OPUS
Communication skills are fundamental in therapeutic communication and there is overwhelming evidence that communication is a key element in producing positive outcomes for health care workers and patients (Anderson et al. 2007). Potential barriers to effective therapeutic communication include poor communication skills on the part of the health care professional (Greenburg et al.2006). This paper reports on the first stage of a larger study and assessed an educational initiative that teaches communication skills to students in a Traditional Chinese Medical degree program (TCM). A pre course survey was completed by 37 of 41 students enrolled in a communication subject in the first year of their 4 year degree program. A further survey will be completed at the end of the course where students will be asked about their course experience and the data will be evaluated for parallel responses to determine what students thought about the teaching and learning of communication skills before and after the course. Further, communication competence is assessed using the Kalamazoo Consensus Statement (KCS) (Acad Med. 2004) and patient feedback data is collected. This is then evaluated against the pre and post course surveys completed by the students. A limitation of this study is that it was conducted in one TCM program but it is a preliminary study and will serve as a basis for further studies to increase the valuing of teaching communication skills and how to ensure the skills taught in the first year of a prgram can be applied and evaluated in clinical practice during the program and beyond. The use of complementary medicine is said to be increasing worldwide (White. 2000) and one of the reasons proposed for patients using complementary therapists instead of conventional doctors is they believe complementary therapists are better communicators (White. 2000). A challenge for faculty is to evaluate the effect of curricular innovations such as the teaching of communication s...
Dean, S, Jackson, DE & Dawson, A 2012, 'The Impact of Short Term Residential Treatment Programs for Women Withdrawing from Alcohol and Other Drugs in Australia', International Council on Women's Health Issues (ICOWHI), Bangkok, Thailand..
Objectives: To determine the impact of short term residential treatment programs for women withdrawing from alcohol and other drugs in Australia. Methods: In this first phase of a longitudinal study of women (n=80) in a residential treatment program in NSW women were invited to complete questionnaires to measure quality of life, psychological health and confidence in their ability to abstain at the commencement of the 21 day program following a physical detoxification; after the 21 day program had concluded; and again at 42 days if they repeated the program cycle. The women completed questionnaires on quality of life, WHO-8: EUROHIS, psychological health Kessler -10 Plus and confidence to abstain from alcohol and other drugs. Results: Preliminary results indicate that outcomes were positive on all scales after completing the 21 day program with no marked difference when women repeated the program and remained in the program for a further 21 days. Conclusion: Residential treatment programs specifically for women withdrawing from alcohol and other drugs are scarce in Australia and in fact internationally. There are huge waiting lists for these types of services. Given the long waiting lists for treatment services, the chance of relapse following women making the initial call to self refer to a program and the long wait for admission to a service, the fact that women are often separated from their children, communities and social supports, taken out out of employment, the high cost of residential treatments particularly if they involve clinical input for detoxification, it would seem pertinent that more data are available on time in treatment as a predictor of outcomes. Whilst some literature seems to suggest that the longer time spent in treatment is a good predictor of good outcomes for some client groups there is little information available on the impact of short term programs as a predictor of good outcomes (Ross et al 2004). Results from this study will be use...
Dean, SJ 2010, 'Increasing opportunities for collaborative learning in interdisciplinary teams', The 2nd International Conference on Education, Economy and Society, Paris, France.
Dean, SJ 2009, 'The ascent of narcissism in contemporary daily life.', The 7th International Conference on the Humanities, Beijing, China.
Dean, S 2007, '"Sweet Practice" - diabetes short courses and their effectiveness in contributing to chronic disease management in general practice.', International Nursing Conference, ShangHai, China.
Dean, S 2006, '"GP's Do Deals on Patient Drugs".', The International Nursing Conference on Prevention and Managment of Chronic Conditions: International perspectives, Bangkok, Thailand.
Knight, E & Dean, S 2006, 'Why aren't GP's utilising Chronic Disease Managment item numbers?', Australian General Practice Nurse Conference, Gold Coast, Queensland.
Dean, S 2005, 'Reality bites', Sigma Theta Tau International Joint Southern California Chapters Nursing Research Conference, Los Angeles, United States.
Dean, S 2005, 'Sweet Money? Drug company sponsored courses.', Joint Southern California STTI Chapters Nursing Research Conference., Los Angeles, California.
Dean, SJ 2017, 'Are our busy doctors and nurses losing empathy for patients?', The Conversation.