© 2019, Springer-Verlag GmbH Austria, part of Springer Nature. The Internet of Things (IoT) is driving technological change and the development of new products and services that rely heavily on the quality of the data collected by IoT devices. There is a large body of research on data quality management and improvement in IoT, however, to date a systematic review of data quality measurement in IoT is not available. This paper presents a systematic literature review (SLR) about data quality in IoT from the emergence of the term IoT in 1999 to 2018. We reviewed and analyzed 45 empirical studies to identify research themes on data quality in IoT. Based on this analysis we have established the links between data quality dimensions, manifestations of data quality problems, and methods utilized to measure data quality. The findings of this SLR suggest new research areas for further investigation and identify implications for practitioners in defining and measuring data quality in IoT.
Greeven, CS & Williams, SP 2017, 'Enterprise collaboration systems: Addressing adoption challenges and the shaping of sociotechnical systems', International Journal of Information Systems and Project Management, vol. 5, no. 1, pp. 5-23.View/Download from: UTS OPUS or Publisher's site
© 2017, SciKA. This article examines the adoption challenges organizations encounter when they introduce enterprise collaboration systems (ECS) and the measures that can be used, i.e. actions that can be taken, to address these challenges. The aim of the article is to provide an overview of the multitude of different ECS adoption challenges and measures, and based on these, to lay the theoretical and analytical basis for studying the shaping of such complex sociotechnical systems. For this purpose, a qualitative meta-analysis of the academic literature and interviews with companies were conducted, which resulted in a collection of ECS challenges and measures classified and analyzed with regard to their specific spatiotemporal aspects. Drawing on the results of this study, research imperatives, which include the call for studying ECS over multiple time frames and settings, are presented. These will be examined in greater depth as part of our wider, multidisciplinary research program that focuses on enterprise collaboration systems use in the emerging digital workplace.
Williams, SP & Hausman, V 2017, 'Categorizing the Business Risks of Social Media', CENTERIS 2017 - INTERNATIONAL CONFERENCE ON ENTERPRISE INFORMATION SYSTEMS / PROJMAN 2017 - INTERNATIONAL CONFERENCE ON PROJECT MANAGEMENT / HCIST 2017 - INTERNATIONAL CONFERENCE ON HEALTH AND SOCIAL CARE INFORMATION SYSTEMS AND TECHNOLOGIES, CENTERI, vol. 121, pp. 266-273.View/Download from: UTS OPUS or Publisher's site
Hausmann, V & Williams, SP 2016, 'Issues for the long-term management of Social Business Documents', International Journal of Information Systems and Project Management, vol. 4, no. 3, pp. 45-61.View/Download from: UTS OPUS or Publisher's site
Social business documents are currently one of the fastest growing content types within organizations. As carriers of
important business information they require systematic management to ensure their content is available, accurate and
protected over the long-term. To achieve this requires a deep understanding of their structure, nature and use. In this
paper we present the findings of a preliminary study of social business documents. The aim of the study is to understand
how social business documents are structured and to identify the issues and challenges that surround their management.
Through an analysis of social business documents in four different systems we identify and compare their structural
components from a user perspective. From this cross document/cross system analysis we develop a conceptual model
for social business documents and identify issues for their long-term management. Our findings also identify the need
for more in-depth modeling for which we propose methods to assist in understanding the syntactic and semantic
structure of social business documents and how these change over the life of a social business document.
Williams, SP, Hausmann, V, Hardy, CA & Schubert, P 2014, 'Managing enterprise information: Meeting performance and conformance objectives in a changing information environment', International Journal of Information Systems and Project Management, vol. 2, no. 4, pp. 5-36.View/Download from: Publisher's site
© 2014, SciKA. This paper presents the findings of an in-depth survey to examine the current status of enterprise information management (EIM) in organizations. The survey explores five key areas: drivers and capabilities of EIM; current status of EIM strategies; EIM content and technologies; EIM and compliance; and the changing role of the information professional. The survey reveals that the drivers for EIM cannot be simply reduced to a series of technical or organizational needs and that EIM is a complex sociotechnical phenomenon. A fine balance is required to achieve business performance objectives whilst at the same time also meeting conformance requirements. To date, few organizations have implemented enterprise-wide EIM strategies; however those who do have them are better able to keep track of, and achieve, performance objectives. In terms of technologies and content the landscape is complex with organizations focusing their efforts into managing and reducing this complexity. Finally information management work is changing; the survey reveals EIM as a multi-stakeholder activity requiring the combination of a wide range of professional groups, skills and knowledge. The survey findings provide the basis for further research investigations in supporting organization in their EIM initiatives.
Hardy, CA & Williams, SP 2011, 'Assembling E-Government Research Designs: A Transdisciplinary View and Interactive Approach', PUBLIC ADMINISTRATION REVIEW, vol. 71, no. 3, pp. 405-413.View/Download from: Publisher's site
Schubert, P & Williams, SP 2011, 'A framework for identifying and understanding enterprise systems benefits', Business Process Management Journal, vol. 17, no. 5, pp. 808-828.View/Download from: Publisher's site
Purpose: Identifying the benefits arising from implementations of enterprise systems and realizing business value remains a significant challenge for both research and industry. This paper aims to consolidate previous work. It presents a framework for investigating enterprise systems benefits and business change, which addresses the identified limitations of previous research and provides a more detailed analysis of benefits and their contextual variation. Design/methodology/approach: Drawing on data gathered from 31 real-world organizations (case studies) of differing size, maturity, and industry sector, the study adopts an iterative content analysis to empirically derive a comprehensive benefits framework. Findings: The content analysis provides a detailed classification of expectations and benefits, which is described in a four-level framework. The four levels (areas) are further subdivided into aspects and criteria plus an attributed appraisal value. The resulting scheme for the "three-level benefit codes" provides a greater level of detail about the nature of expected and realized benefits. Practical implications: The high level of detail and the code scheme comprising 60 different codes and the method for deriving the codes allows companies to identify and define benefits as well as to assess the outcome of enterprise systems implementation projects. Originality/value: The paper empirically develops an applicable benefits framework, which addresses the lack of detail of previous frameworks. © Emerald Group Publishing Limited.
Schubert, P, Williams, SP & Woelfe, R 2011, 'Sustainable competitive advantage in e-commerce and the role of the enterprise system', International Journal of Enterprise Information Systems, vol. 7, no. 2, pp. 1-17.View/Download from: Publisher's site
Developing and sustaining a competitive advantage from the use of information technology is a topic of concern for information systems research. Mata et al. (1995) present a model that is founded on the resource-based view of the firm. The model is used to discuss factors that lead to competitive advantage in e-commerce companies. This paper explores factors that enable sustainable competitive advantages in B2C retailing. The analysis is based on a single in-depth case study of an Internet pioneer company (Le Shop), which was observed by the authors since its inception more than 10 years ago. The research data stems from a series of interviews with managers at Le Shop as well as two case studies about the company from two different points in time (2000 and 2009). Le Shop is an online pioneer, which began selling groceries on the Internet in Switzerland in April 1998. After a turbulent few years, Le Shop is now one of the few successful e-commerce suppliers in the supermarket segment worldwide. The discussion includes an analysis of further critical resources of the company from a resource-based view. Copyright © 2011, IGI Global.
Hardy, CA & Williams, SP 2008, 'E-government policy and practice: A theoretical and empirical exploration of public e-procurement', GOVERNMENT INFORMATION QUARTERLY, vol. 25, no. 2, pp. 155-180.View/Download from: Publisher's site
Williams, SP, Scifleet, PA & Hardy, CA 2006, 'Online business reporting: An information management perspective', INTERNATIONAL JOURNAL OF INFORMATION MANAGEMENT, vol. 26, no. 2, pp. 91-101.View/Download from: Publisher's site
Williams, S 2002, 'Designing for Enterprise Use: A Response to The Changing Information Environment', The New Review of Information and Library Research, vol. 7, no. N/A, pp. 93-108.View/Download from: UTS OPUS
Elliot, S & Fowell, S 2000, 'Expectations versus reality: a snapshot of consumer experiences with Internet retailing', INTERNATIONAL JOURNAL OF INFORMATION MANAGEMENT, vol. 20, no. 5, pp. 323-336.View/Download from: Publisher's site
Fowell, S & Levy, P 1996, 'Special issue on networked learner support', EDUCATION FOR INFORMATION, vol. 14, no. 4, pp. 257-260.
Levy, P, Fowell, SP, Bowskill, N & Worsfold, E 1996, 'NetLinkS: A national professional development project for networked learner support', EDUCATION FOR INFORMATION, vol. 14, no. 4, pp. 261-278.
FOWELL, S & LEVY, P 1995, 'DEVELOPING A NEW PROFESSIONAL PRACTICE - A MODEL FOR NETWORKED LEARNER SUPPORT IN HIGHER-EDUCATION', JOURNAL OF DOCUMENTATION, vol. 51, no. 3, pp. 271-280.View/Download from: Publisher's site
FOWELL, SP & LEVY, P 1995, 'COMPUTER-MEDIATED COMMUNICATION IN THE INFORMATION CURRICULUM - AN INITIATIVE IN COMPUTER-SUPPORTED COLLABORATIVE LEARNING', EDUCATION FOR INFORMATION, vol. 13, no. 3, pp. 193-210.
Greeven, CS & Williams, SP 2016, 'Enterprise collaboration systems: an analysis and classification of adoption challenges.', INTERNATIONAL CONFERENCE ON ENTERPRISE INFORMATION SYSTEMS/INTERNATIONAL CONFERENCE ON PROJECT MANAGEMENT/INTERNATIONAL CONFERENCE ON HEALTH AND SOCIAL CARE INFORMATION SYSTEMS AND TECHNOLOGIES, CENTERIS/PROJMAN / HCIST 2016, 2016 CENTERIS/ProjMAN/HCist, ELSEVIER SCIENCE BV, Porto, PORTUGAL, pp. 179-187.View/Download from: Publisher's site
Schubert, P & Williams, SP 2016, 'The case of uniconnect - the shaping of an academic collaboration platform', Multikonferenz Wirtschaftsinformatik, MKWI 2016, pp. 327-338.
In this paper we present a study of socio-Technical change and the adoption of an enterprise collaboration system (ECS). Through the use of a longitudinal interpretive case study, we examine the context and dynamics at play in the implementation of an academic collaboration platform. The collaboration platform was envisaged as an information infrastructure for teaching and research collaboration with the objective of supporting Boyer's four scholarships. Using theories of sociotechnical change as both a theoretical and analytical lens and concepts drawn from actor-network theory (ANT) we focus on the shaping of the platform, the translations that occur and the inscriptions that emerge from the aligning and re-Aligning of heterogeneous networks of actors and interests. In the study findings we present the different constellations and concerns that emerged as the project passed through several phases. In its current state the information infrastructure has achieved a degree of durability; the various interests in the actor-network are aligned and, to a large extent, the platform could be described as having achieved irreversibility.
Hausmann, V & Williams, SP 2015, 'Social Business Documents', CONFERENCE ON ENTERPRISE INFORMATION SYSTEMS/INTERNATIONAL CONFERENCE ON PROJECT MANAGEMENT/CONFERENCE ON HEALTH AND SOCIAL CARE INFORMATION SYSTEMS AND TECHNOLOGIES, CENTERIS/PROJMAN / HCIST 2015, Conference on ENTERprise Information Systems (CENTERIS) / International Conference on Project MANagement (ProjMAN) / International Conference on Health and Social Care Information Systems and Technologies (HCist), ELSEVIER SCIENCE BV, Vilamoura, PORTUGAL, pp. 360-368.View/Download from: Publisher's site
Hausmann, V, Williams, SP, Hardy, CA & Schubert, P 2014, 'Enterprise Information Management Readiness: A survey of current issues, challenges and strategy', CENTERIS 2014 - CONFERENCE ON ENTERPRISE INFORMATION SYSTEMS / PROJMAN 2014 - INTERNATIONAL CONFERENCE ON PROJECT MANAGEMENT / HCIST 2014 - INTERNATIONAL CONFERENCE ON HEALTH AND SOCIAL CARE INFORMATION SYSTEMS AND TECHNOLOGIES, Conference on ENTERprise Information Systems (CENTERIS) / International Conference on Project MANagement (ProjMAN) / International Conference on Health and Social Care Information Systems and Technologies (HCIST), ELSEVIER SCIENCE BV, Troia, PORTUGAL, pp. 42-51.View/Download from: Publisher's site
Schubert, P & Williams, SP 2013, 'The concept of Social business: Oxymoron or sign of a changing work culture?', 26th Bled eConference - eInnovations: Challenges and Impacts for Individuals, Organizations and Society, Proceedings, pp. 222-235.
The article discusses the source and pertinence of the term "Social Business". We present the findings from a study of projects that are in the early stages of adoption of Social Software in organisations. Using a qualitative research approach we examine real-world cases of implementations of integrated Enterprise Collaboration Systems. 16 existing cases (desk research) and three new cases (field research) are analysed and the findings are compared and aggregated. We apply the 8C Model as an analytical lens to guide the coding of the case data. The study's results reveal the relations between the different concepts (features, components, collaboration scenarios) that can be identified in the cases. The findings show that the most popular usage scenarios of the software are not very "social" but support people in their daily joint work with a focus on getting the job done. The study also reveals possible beneficial factors for the adoption of Social Software such as improved personal information management, mobile devices and unified communication, and better workspace and presence awareness.
Williams, SP, Hardy, CA & Holgate, JA 2013, 'Information security governance practices in critical infrastructure organizations: A socio-technical and institutional logic perspective', ELECTRONIC MARKETS, SPRINGER HEIDELBERG, pp. 341-354.View/Download from: Publisher's site
Williams, SP, Hausmann, V, Hardy, CA & Schubert, P 2013, 'Enterprise 2.0 research: Meeting the challenges of practice', 26th Bled eConference - eInnovations: Challenges and Impacts for Individuals, Organizations and Society, Proceedings, pp. 251-263.
Through an in-depth survey of scholarly research studies and practitioner reports this study examines the extent to which current scholarly research addresses the challenges and impacts of Enterprise 2.0 (E2.0) being faced by organisations. Our findings reveal that whilst there is a growing body of work about E2.0, the first stream of research has focused primarily on providing an overview of E2.0 and its adoption and use. Our analysis of the practitioner literature reveals a different set of imperatives clustered around information management and compliance issues, the identification and measurement of benefits and the integration of social software into organisational business processes and business software. To address this misalignment of research imperatives we propose a second stream of research that moves attention from the initiation and exploration of E2.0 to its institutionalisation and integration.
Hardy, CA & Williams, SP 2012, 'Thinking about identities of information professionals: Exploring the concept of intersectionality', ECIS 2012 - Proceedings of the 20th European Conference on Information Systems.
The changing information landscape is recasting the role of information managers as strategic leaders advising on business competitiveness and advocating organizational change. However there is considerable uncertainty as to how these roles are being interpreted and the extent to which this impacts upon professional identity. Recently there has been an emerging awareness in IS research of the need to further explore identity issues in organisations. The aim of this paper is to report on the first stage of a research project that is examining how the identities of information professionals, specifically information managers, are constructed as it has received limited attention in theory and practice. Further, we explore the concept of intersectionality as an analytic approach that simultaneously considers the effects of different social memberships at multiple levels in the identity formation process.
Hausmann, V, Williams, SP & Schubert, P 2012, 'Developing a framework for web analytics', 25th Bled eConference - eDependability: Reliable and Trustworthy eStructures, eProcesses, eOperations and eServices for the Future, Proceedings, pp. 127-140.
Gathering and analysing data about the usage of websites can assist in understanding customer behaviour, improving services and potentially increasing profit. However, changing technologies and evolving web analytics methods and processes present a challenge to organisations embarking on web analytics projects. In this paper we examine current theory and practice in the field of Web Analytics (WA) to identify methods and techniques, issues and challenges. Our analysis identifies the need to move from a data-centric view of WA towards a more user-and business-focused view. We propose a framework for establishing sustainable WA programmes, which widens the focus of the WA process to fully account for business requirements and to focus attention on achieving actionable outcomes.
Holgate, J, Williams, SP & Hardy, CA 2012, 'Information security governance: Investigating diversity in critical infrastructure organizations', 25th Bled eConference - eDependability: Reliable and Trustworthy eStructures, eProcesses, eOperations and eServices for the Future, Proceedings, pp. 379-393.
The aim of this paper is to report on how information security governance (ISG) arrangements are framed and shaped in practice. Our objective is to examine the extent to which the similarities and differences in institutional environments can subject organizations to multiple, competing and even contradictory arrangements for ISG. Using an interpretive case based research strategy we investigate how ISG arrangements are framed and shaped in fourteen critical infrastructure organizations in Australia. We explicitly recognize the socio-technical nature of ISG and draw insights from institutional theory. Our findings illustrate the heterogeneity and malleability of ISG across different organizations and highlight the need for an information centric view.
Scifleet, P & Williams, SP 2011, 'Constructing digital documents: Emerging themes in documentary practice', Proceedings of the Annual Hawaii International Conference on System Sciences.View/Download from: Publisher's site
The encoding of digital documents using markup languages provides organisations with a means of improving digital information management by making digital content more accessible, more comprehensible and more shareable than has previously been possible. Whilst these benefits of document encoding are widely acknowledged, very little is known about the management of document encoding projects or the information design practice that is taking place. Using practice theory as a theoretical framework, we investigate markup language usage with the aim of understanding the ways that practitioners are engaging in this documentary practice. In this paper we identify the key themes coming forward from a study of markup language use and discuss the implications for framing and understanding digital document design. © 2011 Crown Copyright.
Scifleet, P & Williams, SP 2011, 'Understanding Documentary Practice: Lessons Learnt from the Text Encoding Initiative', RESEARCH AND ADVANCED TECHNOLOGY FOR DIGITAL LIBRARIES, TPDL 2011, 15th International Conference on Theory and Practice of Digital Libraries (TPDL 2011), SPRINGER-VERLAG BERLIN, Berlin, GERMANY, pp. 272-+.
Williams, SP & Hardy, CA 2011, 'Information Management Issues and Challenges in an Enterprise 2.0 Era: Imperatives for Action', 24TH BLED ECONFERENCE: EFUTURE: CREATING SOLUTIONS FOR THE INDIVIDUAL, ORGANISATIONS AND SOCIETY, 24th Bled Conference - eFuture: Creating Solutions for the Individual, Organisations and Society, UNIV MARIBOR, Bled, SLOVENIA, pp. 56-67.
Williams, SP & Schubert, P 2011, 'An Empirical Study of Enterprise 2.0 in Context', 24TH BLED ECONFERENCE: EFUTURE: CREATING SOLUTIONS FOR THE INDIVIDUAL, ORGANISATIONS AND SOCIETY, 24th Bled Conference - eFuture: Creating Solutions for the Individual, Organisations and Society, UNIV MARIBOR, Bled, SLOVENIA, pp. 42-55.
Hardy, CA & Williams, SP 2010, 'Managing Information Risks and Protecting Information Assets in a Web 2.0 era', 23RD BLED ECONFERENCE ETRUST: IMPLICATIONS FOR THE INDIVIDUAL, ENTERPRISES AND SOCIETY, 23rd Bled eConference eTrust - Implications for the Individual, Enterprises and Society, UNIV MARIBOR, Bled, SLOVENIA, pp. 234-+.
Schubert, P & Williams, SP 2010, 'Expectations and benefits in the application of business software: Empirical outcomes of an analysis of case studies', MKWI 2010 - Multikonferenz Wirtschaftsinformatik 2010, pp. 307-308.
Schubert, P & Williams, SP 2010, 'Realising Benefits from Current ERP and CRM Systems Implementations: An Empirical Study', 23RD BLED ECONFERENCE ETRUST: IMPLICATIONS FOR THE INDIVIDUAL, ENTERPRISES AND SOCIETY, 23rd Bled eConference eTrust - Implications for the Individual, Enterprises and Society, UNIV MARIBOR, Bled, SLOVENIA, pp. 468-+.
Williams, SP & Schubert, P 2010, 'Benefits of Enterprise Systems Use', 43RD HAWAII INTERNATIONAL CONFERENCE ON SYSTEMS SCIENCES VOLS 1-5 (HICSS 2010), 43rd Hawaii International Conference on Systems Sciences (HICSS 2010), IEEE COMPUTER SOC, Honolulu, HI, pp. 4202-4210.
Schubert, P & Williams, SP 2009, 'An extended framework for comparing expectations and realized benefits of enterprise systems implementations', 15th Americas Conference on Information Systems 2009, AMCIS 2009, pp. 6211-6222.
Realizing business value and identifying the benefits arising from implementations of enterprise systems remains a significant challenge for both research and practice. A review of existing work on enterprise systems benefits reveals that current frameworks pay limited attention to contextual and temporal variations, socio-technical and business change, and levels of benefit realization. This research study investigates the complex mix of expected and realized benefits specifically arising from ERP systems. The aim is to address the limitations of current frameworks and extend theoretical understandings to provide a richer picture of ERP benefits and their contextual variation. Drawing on data gathered from more than 60 case study organizations of differing size, maturity and industry sector the study adopts an iterative content analysis to empirically derive a comprehensive benefits framework. The extended classification and the methodology used to construct it are presented and discussed along with their implications for future research and practice. © (2009) by the AIS/ICIS Administrative Office All rights reserved.
Schubert, P & Williams, SP 2009, 'Constructing a Framework for Investigating and Visualizing ERP Benefits and Business Change', 22ND BLED ECONFERENCE-EENABLEMENT: FACILITATING AN OPEN, EFFECTIVE AND REPRESENTATIVE ESOCIETY, 22nd Bled eConference eEnablement - Facilitating an Open, Effective and Representative eSociety, UNIV MARIBOR, Bled, SLOVENIA, pp. 355-+.
Scifleet, P & Williams, SP 2009, 'Practice Theory & the Foundations of Digital Document Encoding', SIGDOC'09: PROCEEDINGS OF THE 27TH ACM INTERNATIONAL CONFERENCE ON DESIGN OF COMMUNICATION, 27th ACM International Conference on Design of Communication, ASSOC COMPUTING MACHINERY, Indiana Univ, Bloomington, IN, pp. 213-220.
Scifleet, P, Williams, SP & Cole, C 2007, 'The Human Art of Encoding: Markup as Documentary Practice', METADATA AND SEMANTICS, 2nd International Conference on Metadata and Semantics Research (MTSR 07), SPRINGER, Corfu, GREECE, pp. 55-+.View/Download from: Publisher's site
Tolhurst, D & Williams, SP 2009, 'Competing in the Message Market: A Teaching Case', 22ND BLED ECONFERENCE-EENABLEMENT: FACILITATING AN OPEN, EFFECTIVE AND REPRESENTATIVE ESOCIETY, 22nd Bled eConference eEnablement - Facilitating an Open, Effective and Representative eSociety, UNIV MARIBOR, Bled, SLOVENIA, pp. 286-299.
Dray, K & Williams, S 2008, 'Centralised Government Telephone Information Services: A Policy Perspective', PROCEEDINGS OF THE 4TH INTERNATIONAL CONFERENCE ON E-GOVERNMENT, 4th International Conference on e-Government, ACAD CONFERENCES LTD, RMIT Univ, Melbourne, AUSTRALIA, pp. 121-+.
Hardy, C & Williams, S 2008, 'Making e-Government Research Designs Visible: Reflexivity and Collaborative Research', PROCEEDINGS OF THE 4TH INTERNATIONAL CONFERENCE ON E-GOVERNMENT, 4th International Conference on e-Government, ACADEMIC CONFERENCES LTD, RMIT Univ, Melbourne, AUSTRALIA, pp. 171-178.
Williams, SP & Hardy, CA 2007, 'E-procurement: Current issues and future challenges', Proceedings of the 15th European Conference on Information Systems, ECIS 2007, pp. 131-142.
E-procurement has been identified as an area of B2B e-commerce where IS-enabled transformations of business processes and practices are likely to yield significant benefits. In this paper we present the findings from a recent survey of e-procurement in Australia. The survey is designed around the OECD model of e-business adoption and provides a picture of the readiness, intensity and impact of eprocurement in Australian organisations. The survey findings indicate that e-procurement has transitioned from a largely operational concern and now takes a more strategic position in organisations. E-procurement implementations have increased in both reach and scope, with more organisations implementing systems that span the whole enterprise, encompassing a greater range of procurement functions and activities. However, whilst progress has been made a number of challenges still remain. None of the respondents who had implemented e-procurement reported major or significant benefits. Moderate benefits were realised with respect to improved supply chain integration, reduced employee overhead and improved supplier sourcing. In this paper we present the findings of the 2006 Australian National e-Procurement Survey. We discuss the findings and their relation to previous surveys and studies and outline implications for future research on IS-enabled innovations in procurement.
Hardy, C & Williams, SP 2005, 'Public eProcurement in action: Policies, practices and technologies', E-GOVERNMENT: TOWARDS ELECTRONIC DEMOCRACY, PROCEEDINGS, International Conference on E-Government (TCGOV 2005), SPRINGER-VERLAG BERLIN, Free Univ Bozen Bolzano, Bolzano, ITALY, pp. 286-297.
Nurmuliani, N, Zowghi, D & Williams, S 2005, 'Characterising requirements volatility: An empirical case study', Proceedings 2005 International Symposium on empirical software engineering ISESE 2005, International Symposium on Empirical Software Engineering, IEEE, Noosa Head, Australia, pp. 427-436.
Nurmuliani, N, Zowghi, D & Williams, SP 2005, 'Characterising requirements volatility: An empirical case study', 2005 International Symposium on Empirical Software Engineering (ISESE), Proceedings, 4th International Symposium on Empirical Software Engineering, IEEE, Noosa Heads, AUSTRALIA, pp. 412-421.
Nurmuliani, N, Zowghi, D & Williams, S 2004, 'Analysis of Requirements Volatility during Software Development Life Cycle', Proceedings of the 2004 Australian Software Engineering Conference, Australian Software Engineering Conference, IEEE Computer Society, Melbourne, Australia, pp. 28-37.View/Download from: UTS OPUS
Nurmuliani, N, Zowghi, D & Williams, SB 2004, 'Using Card Sorting Technique to Classify Requirements Change', Proceedings of 12th IEEE Requirements Engineering Conference, IEEE International Requirements Engineering Conference, IEEE Computer Society, Kyoto, Japan, pp. 240-248.View/Download from: UTS OPUS
Williams, S 2002, 'Bridging The Gap Between Information Resource Design and Enterprise Content Management', Digital Libraries: People, Knowledge and Technology - Proceedings of 5th International Conference on Asian Digital Libraries, ICADL 2002, 5th International Conference on Asian Digital Libraries, Springer-Verlag, Singapore, pp. 507-515.View/Download from: UTS OPUS
Steeples, C, Unsworth, C, Bryson, M, Goodyear, P, Riding, P, Fowell, S, Levy, P & Duffy, C 1995, 'Technological support for teaching and learning: Computer-mediated communications in higher education (CMC in HE)', COMPUTERS & EDUCATION, Computer Assisted Learning Symposium (CAL 95), PERGAMON-ELSEVIER SCIENCE LTD, UNIV CAMBRIDGE, CAMBRIDGE, ENGLAND, pp. 71-80.View/Download from: Publisher's site