Susan Hansen is a casual academic and PhD candidate in the Faculty of Engineering and Information Technology. She is also part of the Human Centred Design (HCD) Stream of the LX Transformation Program at UTS.
Information and Communication Technologies for Development (ICT4D)
Culturally Tailored Design
- Interaction Design
- Human Centred Design (HCD)
- Experience Design
- User Experience (UX)
- Human Computer Interaction (HCI)
- Research Methods
Robertson, TJ, Li, J, O'Hara, K & Hansen, SK 2010, 'Collaboration Within Different Settings: A Study Of Co-Located And Distributed Multidisciplinary Medical Team Meetings', Computer Supported Cooperative Work: the journal of collaborative computing, vol. 19, no. 5, pp. 483-513.View/Download from: UTS OPUS or Publisher's site
This paper reports our findings from a study of multidisciplinary team meetings for the treatment and ongoing management of breast cancer patients. The focus of the fieldwork was the meetings within and between a large group of multidisciplinary health professionals from two hospitals in Sydney, a large public teaching hospital and a much smaller private hospital. The paper examines the common work of the meetings and the variation within and between local practices and sites in the doing of this work, both in the local settings of each hospital and in the videomediated setting when the local meetings are linked. Variations in the physical setup of the meetings, the presentation of the patient cases and the preparation of images used in patient discussion are identified, traced to their various sources and examined within their particular sociotechnical context. This is followed by a discussion of how local variation contributed to the particular challenges of the video-mediated meetings as experienced by the participants and how they might be addressed. Our motivations are to contribute both to the growing case studies of multidisciplinary team meetings within healthcare settings and to the important work being done to generate conceptual and design approaches that can support the development and successful use of CSCW technologies across highly variable local settings.
Peters, D, Ardler, T, Hansen, S, Mooney, J, McMullan, J & Calvo, RA 2018, ''Participation is not enough' - Towards Indigenous-led co-design', ACM International Conference Proceeding Series, pp. 97-101.View/Download from: Publisher's site
© 2018 Copyright is held by the owner/author(s). Publication rights licensed to ACM. Participatory design seeks to involve users as partners in the design process. However, for traditionally disenfranchised groups participation may not be enough. Over the past year, we've worked with Indigenous leaders and end-users to develop a process by which HCI practitioners can pass the reins to Indigenous people to lead their own technology projects with the support of designers as needed. We present a brief summary of our experience and reflections on this budding user leadership process so far. We describe key steps (ie. user-led recruitment, user-leader training, and user-led workshops) as well as some challenges and takeaways, in order to contribute to the advancement of processes for Indigenous-led co-design, and user-leadership for the empowerment of disenfranchised communities around the world.
Hansen, SK, Robertson, TJ, Wilson, L, Thinyane, H & Gumbo, S 2011, 'Identifying Stakeholder Perspectives in a Large Collaborative Project: An ICT4D Case Study', 23rd Australian Computer-Human Interaction Conference (OzCHI 2011), Australian Computer Human Interaction Conference, ACM, Canberra, Australia, pp. 144-147.View/Download from: UTS OPUS or Publisher's site
This paper explores some of the benefits of formally capturing stakeholder perspectives through conducting stakeholder interviews in a large, collaborative project. The case study discussed is an Information and Communication Technologies for Development (ICT4D) venture between two universities, industry, government and communities based in the former homeland of Transkei in rural South Africa. Benefits of conducting stakeholder interviews are discussed through the early analysis of two areas: stakeholder agendas and success criteria identified by stakeholders. The stakeholder interviews highlight the variety and range of agendas in projects involving multiple organisations, as well as the need and respective challenges of capturing community perspectives in this project. It also provides support for the need to conduct evaluations, as well as guidance for what the evaluation should include.
Bidwell, N, Reitmaier, T, Marsden, G & Hansen, SK 2010, 'Designing with mobile digital storytelling in rural Africa', Conference on Human Factors in Computing Systems - Proceedings of CHI 2010, international conference on Human factors in computing systems, ACM, Atlanta, USA, pp. 1593-1602.View/Download from: UTS OPUS or Publisher's site
We reflect on activities to design a mobile application to enable rural people in South Africa's Eastern Cape to record and share their stories, which have implications for 'cross-cultural design,' and the wider use of stories in design. We based our ini
Thinyane, H, Hansen, SK, Foster, G & Wilson, L 2010, 'Using Mobile Phones for Rapid Reporting of Zoonotic Diseases in Rural South Africa', Global Telehealth - Selected Papers from Global Telehealth 2010 (GT2010): 15th International Conference of the International Society for Telemedicine and eHealth and 1st National Conference of the Australasian Telehealth Society, Global Telehealth - 15th International Conference of the International Society for Telemedicine and eHealth and 1st National Conference of the Australasian Telehealth Society, IOS Press BV, Fremantle, Perth, Western Australia, pp. 179-189.View/Download from: UTS OPUS
Human health is inextricably linked to animal health and production, particularly in developing regions of the world where animals play an important role in communities by providing transportation and food. Many deaths occur each year from a number of well-known and preventable animal diseases that are transmitted to humans, especially in developing countries, due to a lack of early detection and preventative measures. Despite the link between human health and animal health, veterinary telehealth has not attracted much attention from researchers in the medical health community. This paper describes a case study exploring the use of mobile phones for rapid reporting of zoonotic diseases in South Africa. It outlines an SMS-based mobile service to enable community members to report suspected cases of diseases. This service aims to increase the number and density of traditional reporting sources to facilitate near real-time reporting and consequently more rapid response to zoonoses outbreaks. The initial phases of this system design are described in addition to future directions.
Li, J, Mansfield, T & Hansen, S 2008, 'Supporting enhanced collaboration in distributed multidisciplinary care team meetings', PROCEEDINGS OF THE 21ST IEEE INTERNATIONAL SYMPOSIUM ON COMPUTER-BASED MEDICAL SYSTEMS, 21st IEEE International Symposium on Computer-Based Medical Systems, IEEE COMPUTER SOC, Jyvaskyla, FINLAND, pp. 482-+.View/Download from: Publisher's site
Li, J, Robertson, TJ, Hansen, S, Mansfield, T & Kjeldskov, J 2008, 'Multidisciplinary Medical Team Meetings: A Field Study of Collaboration in Health Care', Proceedings of the 20th Australasian Conference on Computer-Human Interaction: Designing for Habitus and Habitat, Australian Computer Human Interaction Conference, ACM, Cairns, Australia, pp. 73-80.View/Download from: UTS OPUS
We present an observational study that was conducted to guide the design of an enhanced collaboration platform to support distributed multidisciplinary team meetings between two hospitals. Our goal was to find out how the breast cancer multidisciplinary team collaborates in their face-to-face meetings and in their discussions using an existing videoconferencing system and to identify obstacles and issues to their primary tasks. We identified a set of concerns around the way visibility and audibility affect the social cohesion of the group and impede communication and situation awareness between the distributed team. We also identified a parallel set of concerns around the difficulty of preparing and interacting around the medical images used in the meetings. These issues exposed a complex matrix of technical, social, procedural and organisational factors that affect the collaboration. We suggest potential directions for technical interventions in this setting.
Hansen, S, Robertson, TJ, Wilson, L & Hall, R 2008, 'Using an Action Research Approach to Design a Telemedicine System for Critical Care: A Reflection', Proceedings of the 20th Australasian Conference on Computer-Human Interaction: Designing for Habitus and Habitat, Australian Computer Human Interaction Conference, ACM, Cairns, Australia, pp. 255-258.View/Download from: UTS OPUS
This paper reflects on the Action Research approach adopted in the design of the ECHONET (EchoCardiographic Healthcare Online Networking Expertise in Tasmania) system a telemedicine system developed by CSIRO (Commonwealth Scientific Industrial Research Organisation) Australia to facilitate the sharing of expertise and services between the Intensive Care Units (ICUs) of a major tertiary hospital and a remote hospital in Tasmania, Australia. The baseline study within this project has been used to evaluate the ways in which the Action Research approach influenced the project directions and its success, allowing the project team to better tailor the system to the clinicians needs and deal with the unanticipated complications that are common in health projects.
Alem, L, Hansen, S & Li, J 2006, 'Evaluating clinicians' experience in a telemedicine application: A presence perspective', ACM International Conference Proceeding Series, pp. 47-54.View/Download from: Publisher's site
The Virtual Critical Care Unit, (ViCCU®) is a telemedicine system that allows a specialist at a major referral hospital to direct a team in a rural hospital. ViCC® allows remote consultation to take place based on the transmission of multiple channels of real-time video/audio information of the patient, the clinical team, x-ray/paper documents and patient vital signs from the remote site to the specialist. This paper explores clinicians' experience of presence in a telemedicine application. In this study we used a modified version of the Slater-Usoh-Steed (SUS) presence questionnaire to measure clinicians' sense of presence when using ViCC®. We also explored the relationship between presence felt when using ViCCU® and personal, usability and media factors. Initial results indicate that in this context, personal factors influenced clinicians experience of presence and that there was a positive relationship between presence and both usability and media factors. Reflection on some of the challenges in conducting this study in an emergency department and the appropriateness of the SUS presence measure in this real setting are also included. Copyright the author(s) and CHISIG.