Herse, S, Vitale, J, Ebrahimian, D, Tonkin, M, Ojha, S, Sidra, S, Johnston, B, Phillips, S, Gudi, SLKC, Clark, J, Judge, W & Williams, MA 2018, 'Bon Appetit! Robot Persuasion for Food Recommendation', ACM/IEEE International Conference on Human-Robot Interaction, ACM/IEEE International Conference on Human-Robot Interaction, ACM, Chicago, USA, pp. 125-126.View/Download from: Publisher's site
© 2018 Authors. The integration of social robots within service industries requires social robots to be persuasive. We conducted a vignette experiment to investigate the persuasiveness of a human, robot, and an information kiosk when offering consumers a restaurant recommendation. We found that embodiment type significantly affects the persuasiveness of the agent, but only when using a specific recommendation sentence. These preliminary results suggest that human-like features of an agent may serve to boost persuasion in recommendation systems. However, the extent of the effect is determined by the nature of the given recommendation.