Sojen Pradhan is a lecturer at School of Professional Practice and Leadership with an extensive experience of over 25 years in teaching. He holds PhD in Computer Science and MBA from UTS. Previously he has completed MSc from Tribhuvan University, Kathmandu, Nepal.
His teaching has been well-received by both undergraduate and postgraduate students. He started his teaching career in Kathmandu, Nepal with profound involvement in organisational and governance decisions.
His career path in Australia continued at UTS and has been teaching for more than 16 years. He has been coordinating undergraduate subjects at UTS over 5 years, where he has introduced design thinking approach in teaching. Through his work in one of the subjects, he was one of the finalists in ‘The Innovation and Entrepreneurship Teaching Excellence Awards 2015’ at 10th European Conference on Innovation and Entrepreneurship, Italy.
Sojen has involved in volunteering and coordinating with charity organisations for an extensive period of time over 25 years, mainly at Red Cross in Australia and Nepal. His interest is now to bring this experience to IT skills development for disadvantaged communities.
Can supervise: YES
His research interests are:
- Identifying new ways to create value for businesses and communities by using technology and social media
- Social aspects of users in system design
- Social entrepreneurship
- Impact sourcing
- Trans-disciplinary research which combines expertise from different fields such as health, IT, social science and others.
Lama, S, Pradhan, S & Shrestha, A 2020, 'Exploration and implication of factors affecting e-tourism adoption in developing countries: a case of Nepal', Information Technology and Tourism, vol. 22, no. 1, pp. 5-32.View/Download from: Publisher's site
© 2020, Springer-Verlag GmbH Germany, part of Springer Nature. E-tourism plays a pivotal role in delivering services to tourists by enhancing travel experiences. While small tourism service providers in the developed economies can efficiently take advantage of e-tourism by partnering with global online platforms such as TripAdvisor or Booking.com, small tourism service providers in developing countries often struggle to reach global markets due to factors that are unique to the country they operate in. The aim of this study, therefore, is to identify the key barriers and motivators of e-tourism adoption for small and medium tourism enterprises (SMTEs) in developing countries. Nepal is selected as the case study due to its enormous tourism potential that is plagued by typical challenges. Based on the 'Technology, Organization and Environment' framework and 'e-readiness' model, this study identified ten key factors that affect e-tourism adoption by SMTEs in Nepal. A mixed-method approach, using interviews with seven key stakeholders and a survey with 198 SMTEs, were employed for data collection and validation of the proposed factors. Finally, an e-tourism adoption model highlighting the barriers and motivators for e-tourism by SMTEs is presented. This research found that e-tourism adoption by SMTEs in Nepal is affected by environmental factors related to national infrastructure, market size, country-specific contextual factors and organizational factors comprising e-tourism awareness, ICT resources, value proposition, and top management support. This study offers implications for policy and practice towards effective e-tourism adoption in other developing countries.
Pradhan, S, Beetson, S, Gordon, G & Ford, J 2019, 'Building a Digital Entrepreneurial Platform through Local Community Activity and Digital Skills with Ngemba First Nation Australia', The International Indigenous Policy Journal.
This research is co-designing and co-developing, in collaboration with First Nation Ngemba community in Brewarrina Australia, an innovative community digital entrepreneurial platform that includes a mobile app and a website. The platform proposes several practical applications, including individual and community entrepreneurship promotion and skills development.
The motivation for this research combines Australian Government First Nations priorities including digital divide, employment and business and economic development through the 'close the gap' initiative. This research project proposes a move toward a paradigm shift from welfare to entrepreneurial enterprise.
The methodology, Indigenist technology co-design and co-development, is informed by theories of Relatedness, Indigenist standpoint, Indigenous standpoint theories and principles of Indigenist research and the related ways of being, knowing and doing research.
Pradhan, S & Bajracharya, G 2016, 'Socio-Economic Impacts on the Adoption of Mobile Phones by the Major Indigenous Nationalities of Nepal' in Dyson, L, Grant, S & Hendriks, M (eds), Indigenous People and Mobile Technologies, Routledge, Oxford, UK, pp. 223-236.
Pradhan, S 2015, 'Use of Design Thinking: A step towards fostering creativity and innovation in a teaching environment' in Remenyi, D (ed), The Innovation & Entrepreneurship Teaching Excellence Awards 2015, Academic Conference and Publishing International Ltd, London, pp. 149-162.
Students are the future leaders and workforce of successful business organisations. Emulating real work experience at an undergraduate level class environment helps students prepare and understand well in Management and Information Systems (IS) subjects. Adopting design thinking methods in a classroom setting gives students an opportunity to design and emulate a work system resulting in better outcomes for them. As students work on the project created by themselves, it acts as a catalyst for their continuous development to achieve exemplary goals. With proper guidance, a learning platform and facilitation, students use their meta-cognitive skills to accomplish optimum results. We have used an ideation tool to facilitate and foster their potential in designing the learning and collaborative system. Additionally, giving exposure to and fostering a 'start-up culture' and establishing equivalent 'innovation day' strategies adopted by big organisations also pushes students learning boundaries, thus motivating them to attain monumental milestone. This case study discusses the methodology adopted, tool used and environment fostered in the class. It also evaluates the results from the adoption of this learning platform during previous semesters. Students with entrepreneurship aptitude and vision have appreciated these new learning methods as a positive re-enforcement of learning.
Pradhan, S, Ehnis, C & Lama, S 2019, 'Towards a Digital Platform to Support/Enhance Community-based Tourism in Developing Countries - Findings from Nepal', https://aisel.aisnet.org/acis2019/, Australasian Conference on Information Systems, AIS, Perth, Australia.
Lama, S, Pradhan, S & Shrestha, A 2019, 'An e-tourism adoption model and its implications for tourism industry in Nepal', https://link.springer.com/chapter/10.1007/978-3-030-05940-8_23, e-Tourism Conference, Springer, Nicosia, Cyprus, pp. 291-303.View/Download from: Publisher's site
Although Nepal has tremendous tourism opportunities, the small and medium tourism enterprises (SMTEs) that constitute the largest percentage of tourism service providers, are lagging behind in e-Tourism adoption. This research conducts a comprehensive analysis of existing literature to propose an e-Tourism adoption model based on the Technology-Organisation-Environment and e-Readiness models. This model is supported by empirical data using qualitative in-depth interviews with seven key stakeholders and quantitative survey with 198 SMTEs. An operational model is outlined to identify the barriers and motivators for e-Tourism adoption in Nepal. Implications of this model for key stakeholders such as the government, tourism organisations and tourism associations are discussed. As Nepal moves to a federal political structure, the findings and recommendation from this research are expected to help policy makers, tourism associations and SMTEs to develop specific e-Tourism based programs in order to provide superior services to tourists.
Gurca, A, Ravishankar, MN & Pradhan, S 2019, 'Evolving organizational design enterprises in developing countries: A dialectic perspective', Responsible Leadership in Rising Economies, Bled, Slovenia.
Digital enterprises in developing countries (DECDs) must meet challenging demands from clients, while generating positive outcomes for society. This implies a maintaining several dialectic tensions in a sustainable equilibrium. Drawing on an in-depth qualitative case study, we identify and discuss three tensions pertinent to DECDs: positive social impact-profitability, accuracy-scalability and trust-vigilance. We then emphasize interdependencies between these tensions and explain that addressing one tension may indirectly enhance or constrain other tensions. We further provide empirical evidence on the three tensions and we show how DECD organizational design evolves over time in response to these tensions.
Pradhan, S, Beetson, S & Kutay, C 2018, 'Building Digital Entrepreneurial Platform through Local Community Activity and Digital Skills in Aboriginal Australia', ACIS Conference Proceedings, Australasian Conference on Information Systems, UTS, Sydney.
This research is situated in the Ngemba community which includes the township known as Brewarrina. It is located approximately 900 kms north west of Sydney and classified 'Very Remote Australia'. Brewarrina's recorded Aboriginal population in 2016 was 71.09% contrasted with the total Indigenous
Australian population being 2.8%. The Australian Government have identified Brewarrina in the 'Digital Divide' category. Closing the gap on socio-economic disadvantage and the digital divide is directly related to economic development and national priorities include Aboriginal peoples' employment as an identified target under the banner of the 'Close the Gap' initiative. The Australian government stated the national broadband network (NBN) initiative and ICTs would assist in achieving such priorities. Despite such strategies and initiatives, direct action has yet to be realised. This raises opportunities for targeted networking interactions within and beyond community, offering innovative approaches to countering these priorities.
This research will implement and verify an innovative model that facilitates community digital entrepreneurship. The model proposes several practical applications, including community members' ability to promote community entrepreneurship and community members' skills development.
Pradhan, S & Kreglicki, M 2018, 'Learning from industry-based mentoring in undergraduate group projects', https://unistars.org/papers/STARS2018.pdf, Students Transitions Achievement Retention & Success, Auckland, New Zealand.
Lama, S & Pradhan, S 2018, 'ICT Usage for the post-disaster recovery in tourism: The 2015 Nepal Earthquake', https://www.confer.co.nz/iscramasiapacific2018/conference-proceedings-o…, Information Systems for Crisis Response and Management, Wellington, New Zealand.
Lama, S, Pradhan, S, Shrestha, A & Beirman, D 2018, 'Barriers of e-Tourism Adoption in Developing Countries: A Case Study of Nepal', http://www.acis2018.org, Australasian Conference on Information Systems, Sydney, Australia.
Lama, S, Pradhan, S, Shrestha, A & Beirman, D 2018, 'Barriers of E-tourism adoption in developing countries: A case study of nepal', ACIS 2018 - 29th Australasian Conference on Information Systems.View/Download from: Publisher's site
© 2018 ACIS2018.org. All rights reserved. Developing countries lack e-tourism competencies despite attractive destinations to offer. Nepal is one of the developing countries with its natural beauty and diverse cultural heritage that has great tourism potential. This research is aimed at identifying barriers of e-tourism adoption in developing countries, using Nepal as a case study. Based on the Technology, Organization and Environment (TOE) and e-readiness models, and our literature review, we propose ten factors that affect e-tourism adoption. We applied mixed methods to validate these factors using seven interviews with relevant stakeholders and a survey of 198 tourism organisations in Nepal. The results demonstrate that e-tourism adoption is affected by environmental factors such as lack of national infrastructure, market size, and country-specific contextual factors. Similarly, organizational factors include lack of e-tourism awareness, lack of resources, low value proposition and limited top management support. Finally, we discuss these factors and its implication to policy and practice.
Pradhan, S 2017, 'Analysis of impact sourcing by infusing social innovation in outsourcing for Nepal', Information and Communication Technologies for Development, International Conference on Social Implications of Computers in Developing Countries, Springer, Yogyakarta, Indonesia,, pp. 829-834.View/Download from: Publisher's site
© IFIP International Federation for Information Processing 2017. Outsourcing is a popular term in the business world for last several decades. Information Technology Outsourcing (ITO) and Business Process Outsourcing (BPO) have been dominating the outsourcing jobs to developing countries. Recently, a new shift of outsourcing to impact sourcing have emerged through which digitally-enabled jobs are given to marginalized individuals so that their conditions would be improved. However, only limited studies have been done to explore the recruiting process of marginalized communities and the impacts to the workers and their families. Cloud Factory, as one of the pioneer impact sourcing service providers in Nepal, is targeted to conduct further research. Initial investigation has shown that flexibility to work from any place such as their own home or internet cafes on flexible hours have attracted college students to this impact sourcing model in Nepal. In the future, further analysis on improvement on employees' lives by impact sourcing will be conducted.
Pradhan, S, Gurca, A & Hawryszkiewycz, I 2017, 'Value co-creation and service ecosystem for developing countries to promote development and inclusive growth: Home-based workers' case', International Conference on Serviceology, Vienna, Austria.
Pradhan, S, Gay, VC & Nepal, S 2016, 'An Innovative Approach To Derive Trust From Social Networks And To Improve The Matching In Dental Care Recommendation Systems', http://www.pacis2016.org/Abstract/ALL/359.pdf, Pacific Asia Conference on Information Systems, PACIS, Taiwan.
Pradhan, S, Gay, VC & Nepal, S 2016, 'Impacts of Subjective Aspects in the Matching of Dentists and Patients in Dental Care Recommendation Systems', AISEL proceedings of International Conference on Information Systems (ICIS), International Conference on Information Systems (ICIS), AISEL, Dublin, pp. 1-19.
The recent growth of social media has impacted the way users are searching and sharing health information. Online review and rating websites, in particular, provide a support for patients to share their opinions. Yet, finding the right information can be a challenge, particularly when there is no consistency in the evaluation criteria across various sources. The invasive nature of many dental treatments highlights the importance of selecting a suitable trustworthy provider for dental patients. This study proposes a new trust-enhanced information model in which dentists and patients are profiled based on subjective information. Subjective aspects of dentists are extracted from dental crowd sources such as DrOogle and Yelp. Two matching algorithms are presented. They are based on 580 responses to an online survey. The subjective aspects of both patients and dentists are important factors which are incorporated to improve the matching capability of dental care recommendation systems.
Hawryszkiewycz, I, Pradhan, S & Agarwal, R 2015, 'Design Thinking As A Framework For Fostering Creativity In Management And Information Systems Teaching Programs', Pacific Asia Conference on Information Systems, PACIS 2015 - Proceedings, Pacific Asia Conference on Information Systems, AISEL, Singapore, pp. 1-12.
Modern businesses are recognising the power of innovation through design thinking to sustain innovation and growth in today's competitive markets. Design is now becoming a holistic process and there is emerging need for future business leaders to understand the underlying processes of design thinking in an urge to innovate. This paper introduces a framework in design thinking to encourage information systems (IS) and management students to foster their creativity and innovation capabilities, and also improve their metacognitive skills. The framework is used to develop and implement teaching methods that increasingly focus on agility and innovation. An exploration of steps of implementing this framework in teaching introductory to high level university subjects is discussed. One of the key goals of the framework was to ensure that students learn early in their studies that design thinking is not only about identifying new ideas, but how the ideas can be externalised and differentiated to get commercial acceptances. Idea management tools are introduced in some subjects to help students follow through their brainstormed ideas, building blocks management and on-going evaluations by peers. This process has helped to spawn new solutions based on what is discussed within their group. Through the use of these tools the experiential journey of learning in collaborative environment has allowed students to interact with their peers, encourage and motivate students to participate and learn better in an effective and efficient manner.
Gay, VC, Pradhan, S & Nepal, S 2015, 'Analysing and Using Subjective Criteria to Improve Dental Care Recommendation Systems', Website Proceedings of the Pacific Asia Conference on Information Systems (PACIS), Pacific Asia Conference on Information Systems, AISEL, Singapore.
Online reviews and rating sites are shaping industries as the users rely on recommendations given by former consumers and sharing opinions on the web. Dentistry has also been impacted by dental patients' reviews. This paper classifies trust-related information for dental care recommendations onto 4 categories: context, relationship, reputation and subjective criteria. It discusses each category and describes how they help focussing on trust when matching patients and dentists in brief. The paper then focuses on subjective criteria and presents the results of a survey aimed at showing trust-related information emerged from subjective characteristics. Traits of personalities are used as subjective characteristics of patients and that of dentists are derived from the online patients' reviews. 580 Australian patients were surveyed to determine what factors affect their decision to find the trusted dentist. Subjective characteristics of dentists such as dentists' qualities and experienced dentists are considered the most important factors after location and cost. The most preferred dentists' qualities by almost all types of personalities are experienced, professional and quality of service. When the patients are further classified based on levels of fear, their preferences for dentists' qualities changed. Subjective qualities of both patients and dentists are important factors to improve the matching capability for the dental care recommendation systems.
Pradhan, S & Gay, V 2014, 'Introducing Patient and Dentist Profiling and Crowdsourcing to Improve Trust in Dental Care Recommendation Systems', IFIP International Federation for Information Processing, IFIP WG International Conference on Trust Management, Springer, Singapore, pp. 221-228.View/Download from: Publisher's site
Healthcare blogs, podcasts, search engines and health social networks are now widely used, and referred as crowdsources, to share information such as opinions, side effects, medication and types of therapies. Attitudes and behaviours of the users play a vital role on how they create, share, retrieve and utilise the information for their own or recommend to others for specific health issues. Our research aims at defining a framework to design recommendation system that uses profiling and social networks in dental care. This paper focuses on trust derived in direct interaction between a patient and a dentist from subjective characteristics' point of view. It highlights that attitudes, behaviours and perception of both patients and dentists are important social elements, which enhance trust and improve the matching process between them. This study forms a basis for our profile-based trust framework for dynamic dental care recommendation systems.
Pradhan, S, Gay, V & Nepal, S 2014, 'IMPROVING THE MATCHING PROCESS OF DENTAL CARE RECOMMENDATION SYSTEMS BY USING SUBJECTIVE CRITERIA FOR BOTH PATIENTS AND DENTISTS', Proceedings - Pacific Asia Conference on Information Systems, PACIS 2014, Pacific Asia Conference on Information Systems, AIS, Singapore.
Nowadays, healthcare recommendation systems are matching health professionals with patients based on preferences such as location, type of treatments, price, availability or other information including their type of health insurance. In the health social network domain, subjective criteria such as attitude, personality and behaviour have not been considered for matching of patients and health professionals. In this research, we focus on dental care recommendation systems and we aim at introducing subjective criteria in the matching process. Patients are profiled in terms of attitudes, personalities and behaviours through a set of questionnaires, derived from the popular methods such as DISC (Dominant, Influencer, Steady, and Compliant) personality test. In addition, we use crowdsourcing to extract feedback from patients and to profile dentists according to their qualities (e.g.: Friendly, caring, rude, etc.). These qualities are then used in the matching process. A thorough investigation on how to improve the matching process of a patient's subjective profile with a dentist's qualities is done through online questionnaires and focus group. The research aims at deriving a dynamic set of matching rules to improve the process of recommendation that includes subjective aspects so that in the future, patients can be better matched with the 'right' dentist for them.
Pradhan, S, Gay, V & Nepal, S 2014, 'Improving dental care recommendation systems using trust and social networks', Communications (ICC), 2014 IEEE International Conference on, IEEE International Conference on Communications, IEEE, Sydney, pp. 4264-4269.View/Download from: Publisher's site
The growing popularity of Health Social Networking sites has a tremendous impact on people's health related experiences. However, without any quality filtering, there could be a detrimental effect on the users' health. Trust-based techniques have been identified as effective methods to filter the information for recommendation systems. This research focuses on dental care related social networks and recommendation systems. Trust is critical when choosing a dental care provider due to the invasive nature of the treatment. Surprisingly, current dental care recommendation systems do not use trust-based techniques, and most of them are simple reviews and ratings sites. This research aims at improving dental care recommendation systems by proposing a new framework, taking trust into account. It derives trust from both users' social networks and from existing crowdsourced information on dental care. Such a framework could be used for other healthcare recommendation systems where trust is of major importance.
Pradhan, S, Gay, V & Nepal, S 2014, 'Improving Dental Care Recommendation Systems Using Patient and Dentist Profiling', Proceedings of the 25th Australasian Conference on Information Systems, ACIS 2014, Australasian Conference on Information Systems, ACIS, Auckland, New Zealand.
Online social networks are emerging in a fast pace as people have started to rely on the information presented on such platforms as a source for many day-to-day activities such as travel, shopping, healthcare, weather and even government services. However, the usage seems to be far less for the healthcare and dental care recommendation sites. This paper investigates whether adding profiling would make a difference in the quality of the recommendation. It analyses dentists' qualities from online dental reviews. The patients are classified based on their dental behavior and type of personality obtained from a popular personality test. A survey on 207 participants confirms that participants with different personality prioritise dentists' qualities differently when selecting their ideal dentist. From this finding, this paper recommends integrating subjective characteristics while profiling both dentists and patients in dental recommendation systems.
Pradhan, S, Gay, VC & Nepal, S 2013, 'Social Networking and Dental Care : State of the Art and Analysis of the Impact on Dentists, Dental Practices and their Patients', Proceedings of the 26th Bled eConferences, Bled eConference, University of Maribor, Bled, Slovenia, pp. 178-189.
Health Social networking sites offering search, reviews and recommendation are gaining popularity. This paper reviews the most popular social networking sites related to dental care. Social networks such as DrOogle and Yelp enable their users to review and rate their dentists and dental practices. Such information is then used to rank and recommend dentists or dental practices to new users/patients. This paper compares the dental care social networking sites in terms of their features and criteria supported for search, reviews and recommendations of dentists or dental practices. Mismatches between features and criteria among different dental care reviews sites are identified, which may cause inconsistency in the recommendations in the dental care. Therefore, this paper proposes a new framework for dynamic dental care recommendation system which takes both local (personalised) and global (crowdsourced) trust into account. It analyses the impact of current social networks on dentists, dental practices and their patients. Finally, it identifies the open issues and challenges that need to be addressed to design a trustworthy recommendation system for both the dental professionals and their patients.
Pradhan, S & Gay, VC 2013, 'Towards a New Trust Model for Health Social Networks', The 8th International Conference on Internet and Web Application adn Services, International Conference on Internet and Web Applications and Services, IARIA, Rome, Italy, pp. 52-57.
More specifid purpose driven social networking sites have emerged since social networking sites have gained popularity by bringing people with shared interests together to interact. In health care, they are referred as Health Social Networks (HSNs). Given the sensitive nature of health information, trust ist he fundamental for them. The emergence of pervasive and ubiquitous computing environment and overwhelming information available online is helping the health social sites gain popularityat a fast pace. Health social networkers aare willing to create, share or retrieve trustworthy health or lifestyle related information. Therefore, it is essential that trust is stipulated and scrutinised to understand how the users perceive healthcare, how they decide to interact with HSNs. This paper analyses external factors such as perceived information quality, perceived system quality, perceived reputation and perceived trust signs which impact the trust model for HSNs. In particular, 'perceived reputation' based on the factor 'who has recommended the site' is given an emphasis on this paper. It hightlights that popularity of social networking sites is changing the way trust models have been devined in the past. This is because social relationship created via social networking sites are also impacting on choosing the HSNs and how users are sharing health information on these platforms
Litchfield, AJ, Dyson, LE, Wright, M, Pradhan, S & Courtille, BF 2010, 'Student-Produced Vodcasts as Active Metacognitive Learning', Proceedings - 10th IEEE International Conference on Advanced Learning Technologies (ICALT 2010), IEEE International Conference on Advanced Learning Technologies, IEEE, Sousse, Tunisia, pp. 560-564.View/Download from: Publisher's site
Pod and vodcasts are increasingly used in international higher education. Most are produced by faculty either to replace the traditional lecture or to provide an alternative source of lecture material for students to listen to at convenient times. In contrast this paper examines the learning outcomes achieved when studentsâ produce vodcasts as an assigned task. When producing the vodcasts studentsâ were no longer 'time poor' often aiming only for a Pass. They were highly motivated and involved in activities designed to address the learning objectives and engaged in active metacognitive learning. The students were involved in peer learning developing research, teamwork and communication understandings and skills, all desirable professional attributes. Evaluation of the pilot of the student-produced vodcast assignment indicates that there was very high engagement and that the learning outcomes achieved were outstanding. Student pre-and-post assignment self-assessment surveys indicate they learnt significantly in the stated assignment objectives of (1) improved awareness of IT careers - 29% to 70% good awareness - and (2) improved skills in multimedia communication - 27% to 49% good video recording and 16% to 51% good multimedia editing skills.
Lawrence, EM, Bachfischer, A & Pradhan, S 2005, 'Mobile Payments: Partner or Perish?', Innovative Applications of Information Technology for the Developing World, Asian Applied Computing Conference, Imperial College Press, Kathmandu, pp. 240-247.
Pradhan, S, Lawrence, EM & Bachfischer, A 2005, 'Bluetooth as an enabling technology in mobile transactions', ITCC 2005: International Conference On Information Technology: Coding And Computing, Vol 2, International Conference on Information Technology: Coding and Computing, IEEE, Las Vegas, USA, pp. 53-58.
Mobile Commerce promises to deliver e-commerce services directly into the consumers' hands - anytime, anywhere - using wireless technologies. Applying mobile access to computing creates both tremendous commercial opportunities and complexity, which will make computing globally pervasive and ubiquitous. Customers prefer a choice in the channels through which they do business and the same applies to transactions as well. This paper reports on a project which explored the current state of mobile financial transactions globally using Bluetooth as an enabling technology.
Pradhan, S, Lawrence, EM, Newton, S & Das, J 2004, 'Bluetooth Potential in the m-Enterprise: A Feasibility Study', Proceedings ITCC 2004 - International Conference on Information Technology: Coding and Computing, International Conference on Information Technology: Coding and Computing, IEEE, Las Vegas, USA, pp. 746-751.View/Download from: Publisher's site
Pradhan, S 2003, 'Mobile commerce in Financial Services', The 2003 International Business Information Management Conference, Cairo, Egypt.
Mobile commerce is complementary to e-commerce. To extract value from e-commerce applications, new mobile application are developed that enable unprecedented ease and speed of information access. M-commerce is characterized by ubiquity, personalization, flexibility and dissemination, which promises business unprecedented market potential, great productivity, and high profitability.
Mobile and wireless financial services solutions are revolutionizing the financial industry, empowering financial institutions to add more value to their products and services, gain competitive advantage, increase customer loyalty, and attracting new clients.
Using mobile devices not only increases revenue and productivity but also increases customer service and reduces cost by streamlining the management of information. One of the reasons for the potential phenomenal growth of the m-commerce is that the mobile user often finds the wireless data to be more convenient and cost effective to use than wireless voice.
The Main issues related to mobile environments are security, management, access of information and return on investments.
Pradhan, S 2003, 'Mobile Commerce in Automobile Industry', ITCC 2003 International Conference on Information Technology: Coding and Computing, International Conference on Information Technology: Coding and Computing, IEEE Computer Society, Las Vegas, Nevada, USA, pp. 276-280.
E-commerce continues to grow however this will not mature until it becomes truly mobile - information available anywhere, anytime and to anybody. Applying mobile access to computing creates both tremendous commercial opportunities and complexity. It is becoming increasingly portable, as well as convenient as the wireless terminals can be installed in automobile dashboards and embedded in all manner of everyday appliances. Automobile manufacturers are beginning to offer wireless services to drivers but most in-car communications capabilities are still basic. Two primary areas of Telematics are:
• On-board Telematics (CD ROM) and
• Call centre Telematics
It is a big potential market for car manufacturers as millions of drivers spend many hours in their cars. However, the greatest challenges to the growth of mobile commerce are security and privacy issues and hence the lack of consumer confidence in mobile network security.
Pradhan, S 2003, 'Mobile commerce for online investors', International conference on Information Technology, International conference on Information Technology "Prospects and challenges in the 21st Century", Kathmandu, Nepal, pp. 69-72.
E-commerce continues to grow however it will not mature until it becomes truly mobile with information available anywhere, anytime and to anybody. Applying mobile access to computing creates both tremendous commercial opportunities and complexity, which will make computing globally pervasive and ubiquitous. In developing countries wireless technology is overtaking fixed line telephony. Hence, in many parts of the developing world people's first glimpse of the internet will be via a mobile phone rather than a PC.
Despite the economic downturn, online investment continued to grow in the US market, simply because online investors want greater control of their investments and the direction of their retirement plans with their money available anytime they want to check and update.