Pavlina has recently completed her PhD in international business from UTS Business School. She earned her Master Degree in Corporate Economics and Management from the University of Economics Prague, Czech Republic. Her research interests are in the internationalisation of both small and large firms with a specific focus on entrepreneurship, institutional embeddedness across borders, and the context of emerging economies. She held a visiting scholar position at the Copenhagen Business School, Denmark. Prior joining academia, Pavlina gained professional experience in supply chain management including working in brewing industry – a sector which was also studied in her doctoral thesis exploring internationalisation of craft beer industry from small open economies. The paper presenting the findings of her thesis won the Lazaridis Institute SMEs & International Entrepreneurship Best Paper Prize in 2017.
International business, Transnational management, Strategic management
Guo, Y, Jasovska, P, Rammal, HG & Rose, E 2019, 'Global Mobility of Professionals and the Transfer of Tacit Knowledge in Multinational Service Firms', Journal of Knowledge Management.View/Download from: UTS OPUS or Publisher's site
The use of expatriates to transfer individual and organizational know-how and knowledge is a practice widely used by multinational enterprises (MNEs). However, for service firms, the mobility of employees across national borders depends on the commitments made by countries under the General Agreement on Trade in Services (GATS). In particular, the Mode 4 form of supply under GATS can limit the ability of professionals to enter a particular country and can restrict the intra-organizational transfer of knowledge in multinational service firms. The purpose of this paper is to investigate how MNEs attempt to overcome these barriers and transfer knowledge through their global network.
Using Nonaka and Takeuchi's SECI model of knowledge transfer, the authors study the intra-organizational knowledge transfer practices of an Indian multinational service firm. Semi-structured interviews were conducted with 20 key informants involved with the organization.
The company uses global teams to transfer tacit knowledge and facilitates inpatriation through an internship program that helps the firm overcome nationality requirement that restricts the movement of their managers to other countries, which in turn limits their ability to transfer knowledge in the intra-organizational setting. The company uses the services of a not-for-profit youth organization that helps recruit interns for the program and also facilitates the relationship with the Indian Government, which provides support for this initiative by reducing barriers to entry for the interns.
This study takes the unique approach of studying barriers to movement of professionals and a firm's strategic response. It identifies the pressures and barriers that companies face in the global economy and highlights the role of government agencies and other stakeholders in facilitating or restricting the transfer of knowledge within a firm's international network. The...