Professor Olivera Marjanovic (PhD) is a full Professor in the School of Professional Practice & Leadership, Faculty of Engineering and IT at the University of Technology Sydney. Olivera has received a PhD (Information Systems) and GradCert (Higher Ed.) from the University of Queensland (Australia), a Masters research degree (Major in IS and CS) from the University of Belgrade and a BEE'Hons (Major in IS and CS) from the University of Sarajevo.
Through her applied research and innovative teaching, Olivera seeks to link data and analytics, processes, human-centric services, human knowledge and technology in business, government, non-profit, social and cooperative organizations. Olivera is particularly interested in, and passionate about the human side and societal impact of new technologies such as AI, advanced analytics, algorithms and digital platforms. Her areas of expertise include organisational and societal aspects of analytics, algorithms and AI, visual data exploration (for not-technical domain experts including business managers), data visualisation (as a "verb" rather than a "noun"), data-driven storytelling in organisations, visual ethics, algorithmic pollution, datafication, algorithmic ethics, algorithmic justice, data humanism, digital platform cooperatives, data cooperatives, responsible leadership of technology and innovative education.
Olivera has completed numerous industry-based research case studies and action design projects with companies worldwide and has published over 150 fully refereed conference and journal publications. She has held Visiting Professor positions at the Institut National de Recherche en Informatique et Automatisation (INRIA), Laboratoire Lorrain de Recherche en Informatique et ses Applications (LORIA) Institute in France, the University of Duisburg, Germany, the Arizona State University, the Big Data and Analytics Research Center at the University of Tennessee and Queensland University of Technology, Australia. From 2008 to 2017, Olivera was on the academic leadership board of the Teradata University Network (TUN) – the largest international community of Business Intelligence and Business Analytics educators and industry leaders, currently with over 2000 members in more than 100 countries.
Olivera has received numerous national and international grants, recognitions and awards for her innovative teaching and highly applied industry-based research. In 2015, she won the Bronze Award (Category: MBA and Social Sciences) at the highly prestigious International Wharton-QS Starts Re-imagine Education Awards—the Oscars of Higher Education Innovation—for her innovative teaching in visual analytics and visual storytelling. In 2012, Olivera was named as one of the top 20 researchers in the world in the area of Big Data, Business Analytics and Business Intelligence. Her most recent grants include two Australian Research Council (ARC) Discovery grants and a large Australian Learning and Teaching Innovation (OLT) grant - all three Category 1 grants awarded by the Australian Government. She is actively engaged in numerous activities designed to enhance collaboration between industry and academia, and is passionate about creating new types of value networks and innovative industry/university learning communities.
Professional community leadership (a sample)
- Doctoral Consortium Co-Chair, Asia Conference in Information Systems (PACIS-2021) - UTS, 2021.
Co-founder and Co-leader of the Annual Sydney Information Systems Doctoral Workshop - a cross-university initiative for HDR students in IS from UTS, UNSW, University of Sydney & UoW - November 2018 & 2019
Hawaii International Conference on Systems Science - HICSS 2020
- Minitrack Co-Chair: Business Intelligence, Business Analytics and Big Data: Innovation, Deployment and Management
- Minitrack Co-Chair: Business Intelligence, Business Analytics and Big Data: Innovation, Deployment and Management
International Business Process Management Conference BPM 2018, Sydney September 2018
- Senior Program Committee Member: Track III Management
- Co-chair: Local Organising Committee
Australian Information Systems Conference ACIS 2018, Sydney December 2018
- Co-Chair – Doctoral Consortium
Can supervise: YES
- Business Intelligence, analytics and big data: human, organisational and societal aspects
- Complex adaptive socio-technical (sociomaterial) systems
- Datafication (especially unintended consequences)
- Ethics of AI, algorithms and predictive analytics
- Algorithmic pollution and algorithmic justice
- Visual ethics
- Analytics and Knowledge-intensive Business Processes
- Technology innovation in Platform cooperatives and social enterprises
- Responsible leadership of technology (in particular big data analytics and AI)
- Human-centric knowledge management
- Future of digital work
- Transformative services
- Innovative education
PhD, Masters and Capstone Supervision
Area 1: Data, Business Intelligence and Analytics in organisations and society
Potential (broad) topics:
Organisational, cross-organisational and societal aspects of business intelligence and analytics
Human aspects of AI and algorithms
Advanced analytics in human-centric services (e.g. education, healthcare, aged care social support services, etc.)
Analytics in smart supply chains
Data/business analytics in non-profit, cooperatives and social enterprises
Data entrepreneurship and new forms of digital data collaboratives
Datafication of individual and societies (in particular unintended negative effects and consequences)
Big data ethics, AI ethics
Interactive data visualisation and exploration for business and other non-IT professionals
Data visualisation and storytelling
Area 2: IT/IS-enabled value creation in organisations (business, NFPs, government cooperatives and social enterprises) in the local and global contexts
Potential (broad) topics:
Platform cooperatives and other forms of emerging digital organisations
Human-centric knowledge management (KM)
Knowledge-intensive business processes: innovation through KM, analytics, AI etc.
Organisational learning – the role of technology
Digital storytelling in business and other environments
Design and improvement of human-centric services (in healthcare, education, social support etc.)
Open government and e-government
“Smart” cities – design of human-centric services for “smart” living
IS/IT in global context (e.g. in developing countries, emerging economies, etc.)
Area 3: Digital humanity and humanism
Potential (broad) topics:
Digital humanity (e.g. IS in museums & art galleries, digital histories etc.)
Positive education – innovative applications of technology
Future of informal and formal learning
Preservation of cultural heritage
Area 4: Empowered living, working and human flourishing
Potential (broad) topics:
Senior citizens and IT: “Grey Entrepreneurs”, IT for productive living, New opportunities for digital work, Digital discrimination of seniors etc.)
Future of digital work
IT workforce (Women in IT, Professional development)
- Information Systems
- Business Intelligence, Analytics, Big data - organisational aspects
- Data visualisation (for non-IT business professionals and other knowledge workers)
- Business Process Management
- Responsible Leadership of Technology
- Service innovation
- Human-centric knowledge management
Marjanovic, O & Dinter, B 2018, 'Learning from the history of Business Intelligence and Analytics Research at HICSS – A Semantic Text Mining Approach', Communications of the Association for Information Systems, vol. 43.View/Download from: UTS OPUS or Publisher's site
Marjanovic, O & Cecez-Kecmanovic, D 2017, 'Exploring the tension between transparency and datification effects of open government IS through the lens of Complex Adaptive Systems', Journal of Strategic Information Systems, vol. 26, no. 3, pp. 210-232.View/Download from: Publisher's site
© 2017 Elsevier B.V. Government agencies worldwide continue their commitment to providing open data in order to increase transparency of education, healthcare and other public services. Focusing on open government information systems (IS) that provide performance-related data, this paper explores the ongoing tension between government's goal of transparency and the resulting largely opaque datification effects. Our research insights are derived from an empirical longitudinal study of a controversial open government IS called My School, currently providing performance data on almost 10,000 schools in Australia. We investigate the tension between transparency intended with schools’ open performance data and datification effects they create within the education system and a broader society, through the theoretical lens of Complex Adaptive Systems (CAS). Our study reveals how the tension emerges due to unpredictable use, propagation and reinterpretation of open data by more and more users. Consequently, the original meaning of data gets distorted, as these users continue to reconstruct and reinterpret ‘data’ in their own contexts and adapt their behavior in pursuit of their strategic goals. We also identify and theorize seven datification patterns underlying the tension and the ways they produce various social consequences. Based on these research contributions we discuss important strategic implications for government decision makers and identify new opportunities for future research on open government IS.
Marjanovic, O & Murthy, V 2016, 'From product-centric to customer-centric services in a financial institution - exploring the organizational challenges of the transition process', INFORMATION SYSTEMS FRONTIERS, vol. 18, no. 3, pp. 479-497.View/Download from: Publisher's site
Pilav-Velić, A & Marjanovic, O 2016, 'Integrating open innovation and business process innovation: Insights from a large-scale study on a transition economy', Information and Management, vol. 53, no. 3, pp. 398-408.View/Download from: Publisher's site
© 2016 Elsevier B.V. All rights reserved. Open innovation and business process innovation (BPI) have been investigated by their respective research communities for decades. However, the important relationship between externally focused open innovation and internally implemented BPI is currently unexplored, particularly in transition economies. The main purpose of this study is to contribute toward closing this important research gap. This study describes the main findings of a research study of innovation practices of 224 companies operating in a transition economy. We propose and validate a comprehensive model of integrative innovation and offer some important insights into the relationship between externally focused R&D collaboration and a firm's internal process innovation.
Cecez-Kecmanovic, D & Marjanovic, O 2015, 'Ethical implications of IT-enabled information flows conceived as intermediaries or mediators', ACIS 2015 Proceedings - 26th Australasian Conference on Information Systems.
© 2015 Cecez-Kecmanovic, D. and Marjanovic, O. This paper contributes to a better understanding of ethical concerns regarding the deployment of complex public sector IT systems and the information flows they instigate. The paper aims to reveal how different views on IT and IT-enabled information flows allow us to see differently their social implications and to construe different ethical questions. This is achieved by i) defining two opposing views on IT-enabled information flows as ‘intermediaries’ and ‘mediators’; ii) by analysing the controversial case of My School – a web portal that provides performance data of 9,500 Australian schools – that introduces new information flows in the education sector; and iii) by revealing and explaining how some unintended negative social implications emerge and how the articulation of ethical concerns depends on the view on My School-enabled information flows. The paper concludes with theoretical and practical implications, with particular emphasis on responsibilities of all involved, setting up foundations for an important area of future IS research.
Marjanovic, O 2015, 'Using collaborative visual analytics for innovative industry-inspired learning activities', ACIS 2015 Proceedings - 26th Australasian Conference on Information Systems.
© 2015 Marjanovic, O. Inspired by leading industry practices, this paper describes an innovative learning activity designed to combine data visualisation and cross-functional collaboration supported by enterprise social media. The activity is structured around sharing, co-creation and negotiation of departmental/disciplinary insights across data silos, using both internal and external data. In addition to giving students access to state-of-the-art tools for visualisation (SAS-VA) and collaboration (Yammer), an even more important educational objective is to expose students to the complexities of deriving information (i.e. meaning) from enterprise-wide (meaning-free) data stored by business intelligence & analytics systems. This human-driven and human-centric process of making sense of data in context requires collaboration across functional silos, especially when dealing with complex multi-disciplinary challenges. Starting from an industry-informed business scenario, the paper describes the main steps of an innovative data visualisation and collaboration activity, discusses possible alternative software platforms and offers some ideas for the future work.
Mathiesen, P, Bandara, W, Marjanovic, O & Delavari, H 2013, 'A Critical Analysis of Business Process Management Education and Alignment with Industry Demand: An Australian Perspective.', CAIS, vol. 33, pp. 27-27.
Mathiesen, P, Marjanovic, O, Delavari, H & Bandara, W 2013, 'A critical analysis of business process management education and alignment with industry demand: An Australian perspective', Communications of the Association for Information Systems, vol. 33, no. 1, pp. 463-484.
Business Process Management (BPM) is accepted globally as an organizational approach to enhance productivity and drive cost efficiencies. Studies confirm a shortage of BPM skilled professionals with limited opportunities to develop the required BPM expertise. This study investigates this gap starting from a critical analysis of BPM courses offered by Australian universities and training institutions. These courses were analyzed and mapped against a leading BPM capability framework to determine how well current BPM education and training offerings in Australia address the core capabilities required by BPM professionals globally. To determine the BPM skill-sets sought by industry, online recruitment advertisements were collated, analyzed, and mapped against this BPM capability framework. The outcomes provide a detailed overview on the alignment of available BPM education/training and industry demand. These insights are useful for BPM professionals and their employers to build awareness of the BPM capabilities required for a BPM mature organization. Universities and other training institutions will benefit from these results by understanding where demand is, where the gaps are, and what other BPM education providers are supplying. This structured comparison method could continue to provide a common ground for future discussion across university-industry boundaries and continuous alignment of their respective practices. © 2013 by the Association for Information Systems.
Marjanovic, O & Freeze, R 2012, 'Knowledge-Intensive Business Process: Deriving a Sustainable Competitive Advantage through Business Process Management and Knowledge Management Integration', Knowledge and Process Management, vol. 19, no. 4, pp. 180-188.View/Download from: Publisher's site
This paper adopts a holistic approach to Business Process Management (BPM) and Knowledge Management (KM) integration to describe an interesting case of a customer-facing business process and illustrate its evolving nature, from a highly structured to knowledge-intensive. More precisely, the paper proposes an integrated multidisciplinary framework and then uses it as a theoretical lens to analyze an organization's journey towards BPM/KM integration in the context of their knowledge-intensive business processes. Our research findings clearly demonstrate the importance of process-related knowledge in this company. They also illustrate how different KM aspects of the same BP were used by the organization at different points in time to determine the most appropriate strategies for value-creation and BPM-related competitive differentiation. They also confirm previous findings by other researchers that knowledge-intensive processes do require a different approach to their ongoing improvement. Most importantly for the future BPM/KM research, our case demonstrates that an organization's perception of a BP could change over time (from procedural to knowledge-intensive), as a result of an increased recognition of process-related knowledge. This in turn creates new, yet-to-be explored challenges for BPM. Copyright © 2012 John Wiley & Sons, Ltd. © 2012 John Wiley & Sons, Ltd.
Fiechter, CA, Marjanovic, O, Boppert, JF & Kern, EM 2011, 'Knowledge management can be Lean: Improving knowledge intensive business processes', Smart Innovation, Systems and Technologies, vol. 9, pp. 31-40.View/Download from: Publisher's site
The main objective of this paper is to analyse the knowledge dimension of a repetitive, but highly complex business process (BP) in a case organisation-a large logistics service provider. More precisely, the paper illustrates an application of a combined Business Process Management (BPM) and Knowledge Management (KM) framework to one of its core BPs and demonstrates a possible approach to analysing "knowledge-intensiveness" of the chosen process. The paper illustrates that in this particular example of a BP, a sustainable source of competitive advantage does not come from process automation, but is related to the experiential knowledge of decision makers, and complexity of their decisions. Also, in order to improve this type of process, our research shows that it is necessary to consider human-centred process knowledge rather than simply focus on process structure, as it was typically done in the past, in the case of highly structured BPs. © Springer-Verlag Berlin Heidelberg 2011.
Marjanovic, O 2010, 'The Importance of Process Thinking in Business Intelligence.', IJBIR, vol. 1, pp. 29-46.
Seethamraju, R & Marjanovic, O 2009, 'Role of process knowledge in business process improvement methodology: A case study', Business Process Management Journal, vol. 15, no. 6, pp. 920-936.View/Download from: Publisher's site
Purpose - The purpose of this paper is to analyse the importance and role of process knowledge in the business process (BP) improvement methodology with the help of a case study. Design/methodology/approach - The approach takes the form of a literature review that highlights the challenges and issues in the existing BP improvement methodologies. An in-depth case study that has embarked on a major BP improvement initiative that emphasizes individual and collective process knowledge in a real-life complex organization is presented. Findings - The paper confirms that BP improvement is, in fact, a complex, knowledge-intensive, collaborative process that consists of a set of coordinated, contextualized knowledge management processes. The design of the "to-be" process in this study is a knowledge co-creation process that uses collaborative exploration of different scenarios and contexts. Compared with the traditional BP improvement methodologies where the main emphasis is on the design of a new process model, the focus of the methodology employed in this case study is on the process of knowledge co-creation and transfer. Research limitations/implications - The paper leads to increased recognition of the knowledge and experience people develop, use and share while modeling, executing, and improving their BPs. It offers anecdotal evidence and general case study research limitations apply. Practical implications - Practitioners should focus more on key knowledge processes rather than BP models that often obscure the role of individual and collective process knowledge. Rather than investing limited resources in the mapping and modeling of existing processes, practitioners will be able to better serve their organizations if they concentrate on the improvement of the process by tapping the contextualized process knowledge possessed by the individual actors. Originality/value - In the expanding field of BP management, the study explores the increasing importance of individual...
Marjanovic, O 2007, 'Using process-oriented, sequencing educational technologies: Some important pedagogical issues', Computers in Human Behavior, vol. 23, no. 6, pp. 2742-2759.View/Download from: Publisher's site
In recent times, sequencing technologies are becoming increasingly used, both by the university and the industry sectors. In essence, these complex systems support sequencing of, and navigation through units of content. They come in two different types: SCORM-based and workflow-based systems. Current research efforts related to sequencing technologies concentrate mostly on technical issues, while the associated pedagogical issues remain unexplored. The main objective of this paper is to describe the most important pedagogical issues that need to be taken into account when implementing any type of sequencing educational technologies (either SCORM- or workflow-based). These issues were identified during an action-learning project related to the practical implementation of a workflow-based educational system. During the reflection phase of this project, these issues were then genarised, so they could be applied to any type of sequencing technology and in any application domain (teaching discipline). The paper describes how sequencing technology can be used to enable a more flexible learning experience (especially in terms of time and flexible learning pathways) and then proceeds with the detailed analysis of the associated pedagogical issues. © 2006 Elsevier Ltd. All rights reserved.
Marjanovic, O, Skaf-Molli, H, Molli, P & Godart, C 2007, 'Deriving process-driven collaborative editing pattern from collaborative learning flow patterns', Educational Technology and Society, vol. 10, no. 1, pp. 124-135.
Collaborative Learning Flow Patterns (CLFPs) have recently emerged as a new method to formulate best practices in structuring the flow of activities within various collaborative learning scenarios. The term "learning flow" is used to describe coordination and sequencing of learning tasks. This paper adopts the existing concept of CLFP and argues that many of these patterns are already using, or could use, collaborative editing activities that need to be process-driven. Consequently, the paper proposes a Process-Driven Collaborative Editing Pattern (PDCEP). The paper also describes how this new pattern relates to the existing examples of CLFPs and IMS-LD best-practices. The proposed pattern incorporates temporal and deontic constraints, used to specify the process of collaborative editing. The approach is demonstrated by an example of the electronic debate learning activity and its corresponding CLFP. © International Forum of Educational Technology & Society (IFETS).
Marjanovic, O 2005, 'Towards a web-based handbook of generic, process-oriented learning designs', Educational Technology and Society, vol. 8, no. 2, pp. 66-82.
Process-oriented learning designs are innovative learning activities that include a set of inter-related learning tasks and are generic (could be used across disciplines). An example includes a problem-solving process widely used in problem-based learning today. Most of the existing process-oriented learning designs are not documented, let alone analysed, in any systematic way because they are tacit knowledge gained through years of experience and reflection. The paper investigates the problems of creation, sharing and IT support of process-oriented learning designs and proposes a new type of process-oriented, knowledge management educational technology called the web-based handbook of learning designs. It is envisaged that this technology will enable teachers to assemble, share, reuse and execute process-oriented learning designs without any programming involved. To design this technology, the paper proposes a multidisciplinary framework that integrates research in six different areas: educational theories, educational technologies, knowledge management, software engineering, process management and web-services. The paper then uses this multidisciplinary framework to identify the main research challenges that need to be solved before this technology can be adopted on a larger scale. © International Forum of Educational Technology & Society (IFETS).
Purpose - The main objective of this paper is to investigate information system (IS) supported coordination in knowledge-intensive business processes. These are business processes that cannot be pre-defined as their models evolve during process execution from the accumulated experience. Consequently, these processes require a high level of knowledge-sharing, collection and reuse among all participants in the process. Design/methodology/approach - The paper offers a critical analysis of the main limitations of workflow technology that is widely considered to be the leading process-oriented, coordination technology. It illustrates why this technology cannot be used to support coordination in knowledge-intensive business processes. The paper then identifies a number of requirements for possible IS support. Findings - The main conclusion of this paper is that coordination in knowledge-intensive processes is, in fact, a knowledge-intensive process itself, and as such it cannot be fully pre-defined. Therefore, automation of this process is neither desirable nor possible. Practical implications - Each IS requirement, proposed in this paper, identifies a number of further research and implementation challenges related to support of knowledge-intensive business process. They will be of interest to researchers and practitioners both in the fields of business process management as well as knowledge management. Originality/value - In essence, this paper argues that knowledge-intensive business processes require fundamentally different coordination support from what is currently available in the area of business process support. This paper shifts the main emphasis from process automation to IS support for situated decision-making. © Emerald Group Publishing Limited.
This paper investigates the normative perspective of the Web service business context. The business context includes modeling of the business entities and their relationships, while its normative perspective deals with responsibilities, rights and obligations of both Web service providers and users. The existing literature and practice confirm the gap between the available Web service infrastructure and current understanding of the Web service business context - especially its normative perspective. The paper uses the Web service solution lifecycle to investigate formal modeling of terms and conditions, creation of the normative context for individual Web services as well as composition of Web services and creation and management of the resulting combined normative context. The main objective of this research is to facilitate better understanding of this phenomenon and ultimately initiate development of the new tools for management of the normative aspect both by the service providers and their customers. © 2004, IGI Global. All rights reserved.
The contemporary business environment in which an organisation exists is becoming increasingly dynamic. The pressing need to improve the existing business processes in an organisation, results in the appearance of a new field called Business Process Reengineering (BPR). However, despite more and more innovative technological solutions for business processes, resistance to change continues to be the biggest BPR obstacle. According to many experts, this is the main reason why reengineering projects in many organisations fail. This paper investigates the “soft” side of BPR (i.e. its human aspects). More precisely, it focuses on ways information technology (IT), in particular group support systems (GSS), can support the soft side of BPR and reduce resistance to change. In this way, the paper introduces the third level of integration of IT and BPR, in addition to the two levels already described in the literature. The approach is illustrated by an example of a company that used GSS during its reengineering efforts. © 2000, MCB UP Limited
Sadiq, SW, Marjanovic, O & Orlowska, ME 2000, 'Managing change and time in dynamic workflow processes', International Journal of Cooperative Information Systems, vol. 9, no. 1-2, pp. 93-116.
Business environments have become exceedingly dynamic and competitive in recent times. This dynamism is manifested in the form of changing process requirements and time constraints. Workflow technology is currently one of the most promising fields of research in business process automation. However, workflow systems to date do not provide the flexibility necessary to support the dynamic nature of business processes. In this paper we primarily discuss the issues and challenges related to managing change and time in workflows representing dynamic business processes. We also present an analysis of workflow modifications and provide feasibility considerations for the automation of this process.
Despite obvious domination of asynchronous collaborative technologies, especially for virtual classrooms and distance education, the work presented in this paper is based on the assumption that some students will still prefer the experience of on-campus, face-to-face collaborative learning. For those students a new synchronous collaborative environment is created by combining an innovative methodology for 'same-time, same-place' interactive learning and the technology called Group Support Systems which is designed to provide not only communication but rather computer-mediated collaboration. This paper introduces this learning methodology and illustrates its potential to improve critical thinking, problem solving and communication skills of all students who are stimulated to participate as equal learners. It also describes how teachers are transformed from 'information delivery specialists' to guides and facilitators of learning.
Marjanovic, O & Orlowska, ME 1999, 'On Modeling and Verification of Temporal Constraints in Production Workflows.', Knowl. Inf. Syst., vol. 1, pp. 157-192.
Patmore, G, Balnave, N & Marjanovic, O 2020, 'Visualising Organisations Over Time and Space - The Visual Atlas of the Australian Cooperatives' in Contemporary Issues in Work and Organisations Actors and Institutions, Routledge, UK, pp. 143-156.
The International Co-operative Alliance (ICA, 2018a)–the international umbrella organisation of member-owned co-operatives–defines a co-operative as‘an autonomous association of persons united voluntarily to meet their common economic, social and cultural needs and aspirations through a jointly-owned and democratically-controlled enterprise’. Five broad types, or traditions, of co-operative activity have developed internationally since the mid-nineteenth century: retail (or consumer);financial (orbanking); agricultural (including fishing, marketing, processing and supply); worker;and services. While co-operatives are governed by a set of principles, which were originally inspired by the Rochdale consumer co-operative movement, these have changed over time. The seven current principles include‘voluntary and open membership’,‘democratic member control’and‘concern for community’(ICA, 2018a). In an inter-national context, the ICA has 313 member organisations from 109 countries and co-operatives have an estimated 1.2 billion members and generate 280 million part- and full-time jobs worldwide (ICA, 2018b). There are an estimated 2,000 co-operative and mutual businesses operating in Australia with total memberships of 14.8 million (Busi-ness Council of Co-operatives and Mutuals, 2018).This chapter will examine the Visual Atlas of Australian Co-operatives History Project (VAACHP), which tries to map Australian co-operatives over time and space. It combines history with emerging visualisation approaches in information technology and draws upon skills from academics in the two areas.It first examines the background to the project drawing upon the historio-graphical literature on co-operatives particularly regarding Australia and then explores internationally the ideas that explain the formation, growth, decline and survival of co-operatives. The chapter then focuses on the project itself and concludes with some early findings, particularly regarding the dramatic growth in ...
Cecez-Kecmanovic, D & Marjanovic, O 2018, 'Reconfiguration of Information Flows by Public Sector IT Systems: The Question of Fairness and Ethics' in Mitev, N, Morgan Thomas, A, Lorino, P, DeVaujany, FX & Nama, Y (eds), Materiality and Managerial techniques: New Perspectives on Organizations, Artefacts abd Practices, Palgrave Macmillan, pp. 133-164.View/Download from: UTS OPUS or Publisher's site
Marjanovic, O & Hallikainen, P 2015, 'Knowledge-intensive business processes in disaster recovery' in Lecture Notes in Information Systems and Organisation, pp. 113-122.View/Download from: Publisher's site
© Springer International Publishing Switzerland 2015. This paper aims to extend the current boundaries of Business Process Management (BPM) research by considering complex knowledge-intensive business processes (KIBPs) occurring across business, government and community sectors. These processes are easily found within complex human-care systems or, as considered in this paper, in disaster recovery. We compare and contrast BPM in “traditional” organisationally bound environments with BPM required for management of these complex “non-traditional” processes. We specify research directions for this emerging field and proceed to identify some relevant theories and discuss how they could be used to study different aspects of these processes, in particular complex process-related knowledge and emergent coordination patterns that cannot be fully predefined.
Marjanovic, O, Hallikainen, P, Balnave, N, Patmore, G & Rittau, Y 2015, 'Social Media Use in Australian Co-operatives: Current applications and future opportunities' in Cooperative Enterprises in Australia and Italy: Comparative analysis and theoretical insights' in Jensen, A, Patmore, G & Tortia, E (eds), Cooperative Enterprises in Australia and Italy: Comparative analysis and theoretical insights, Firenze University Press, pp. 231-244.
Balnave, N, Patmore, G & Marjanovic, O 2019, 'Death, Taxes and Demutualisation: Perspectives from the Australian Visual Atlas Co-operative History Project', 11th Annual Conference of Academic Association of Historians in Australian and New Zealand Business Schools (AAHANZBS), Auckland, NZ.
El-Ghattas, H & Marjanovic, O 2019, 'How can analytics drive organizational resilience in the CME sector?', 14th International Co-operative Alliance Asia-Pacific Research Conference, Newcastle Australia, 12 Dec 2019 - 14 Dec 2019. 12 Dec 2019, Newcastle Australia.
Lewis, C, Krivokapic-Skoko, B & Marjanovic, O 2019, 'Saving rural communities through tourism marketing cooperatives', 14th International Cooperatives Alliance Asia-Pacific Research Conference., Newcastle.
Marjanovic, O & Zhu, J 2019, 'A Taxonomy of Platform Co-ops: Towards an Understanding of Different Value Creation Mechanisms', 14th International Cooperatives Alliance Asia Pacific Research Conference, Newcastle Australia.
Marjanovic, O, Cecez-Kecmanovic, D & Vidgen, R 2019, 'Towards Algorithmic Justice', Pre-ICIS European Journal of Information Systems Workshop, Munich Germany.
Marjanovic, O, Dinter, B & Ariyachandra, T 2019, 'Introduction to the Minitrack on Business Intelligence, Business Analytics and Big Data: Innovation, Deployment and Management', Proceedings of the 52nd Hawaii International Conference on System Sciences, Hawaii International Conference on System Sciences, Hawaii International Conference on System Sciences, Hawaii.View/Download from: Publisher's site
Marjanovic, O, Zhu, J, Krivokapic-Skoko, B & Clifford, L 2019, 'Will The Real Data Coop Stand Up? Data Cooperatives in the Coop Sector - Current Challenges and Future Opportunities', 14th International Co-operative Alliance Asia-Pacific Research Conference, Newcastle Australia.
Murthy, V & Marjanovic, O 2019, 'Intellectual Capital Performance: A Study of a contract employment set-up', 18th Australasian Centre for Social and Environmental Accounting Research (A-CSEAR) Conference, Sydney.
Zhu, J & Marjanovic, O 2019, 'Understanding Social Impact of Platform Co-ops', 14th International Cooperative Alliance Asia-Pacific Research Conference., Newcastle Australia.
Sethibe, T, Abedin, B, Marjanovic, O & Milne, D 2019, 'A Conceptual Framework of Digital Empowermentof Informal Carers: An Expert Elicitation Study', Twenty-Third Pacific Asia Conference on Information Systems 2019, Xi’an, China.View/Download from: UTS OPUS
Marjanovic, O, Cecez-Kecmanovic, D & Vidgen, R 2018, 'Algorithmic Pollution: Understanding and Responding to Negative Consequences of Algorithmic Decision-making', Working Conference on Information Systems and Organizations, Springer, San Francisco, CA, USA.View/Download from: UTS OPUS
In this paper we explore the unintended negative social consequences of algorithmic decision-making, which we define as “algorithmic pollution”. By drawing parallels with environmental pollution, we demonstrate that algorithmic pollution is already here and causing many damaging, unrecognised and yet-to-be understood consequences for individuals, communities and a wider society. Focusing on transformative services (i.e., services that transform human lives, such as social support services, healthcare, and education), we offer an innovative way of framing, exploring and theorizing algorithmic pollution in the contemporary digital environment. Using sociomateriality as a theoretical lens, we explain how this type of pollution is performed, how it is spreading and who is responsible for it. The proposed approach enables us to articulate a preliminary set of IS research challenges of particular importance to the IS community related to living with and responding to algorithmic pollution, together with an urgent call for action. Our main practical contribution comes from the parallels we draw between the environmental protection movement and the newly created sociomaterial environment that needs protecting from the spread of algorithmic pollution.
Marjanovic, O, Dinter, B & Ariyachandra, TR 2018, 'Introduction to the Minitrack on Organizational Issues of Business Intelligence, Business Analytics and Big Data.', HICSS, ScholarSpace / AIS Electronic Library (AISeL), pp. 1-1.
Carter, M, Petter, S, Chudoba, K, Windeler, J, Kenny, G, Marjanovic, O & Coleman, E 2017, 'Social inclusion in practice: Supporting diversity, inclusion, and engagement in the AIS', AMCIS 2017 - America's Conference on Information Systems: A Tradition of Innovation.
Marjanovic, O & Cecez-Kecmanovic, D 2017, 'Understanding Datafication Effects of Open Government Information Systems - A Contemporary Systems Thinking Approach.', HICSS, ScholarSpace / AIS Electronic Library (AISeL), pp. 1-10.
Marjanovic, O & Dinter, B 2017, '25+ Years of Business Intelligence and Analytics Minitrack at HICSS: A Text Mining Analysis.', HICSS, ScholarSpace / AIS Electronic Library (AISeL), pp. 1-10.
Hafermalz, E, Boell, S, Elliot, S, Hovorka, D & Marjanovic, O 2016, 'Exploring dimensions of sharing economy business models enabled by IS: An Australian study', Proceedings of the 27th Australasian Conference on Information Systems, ACIS 2016.
© 2016 Hafermalz, Boell, Elliot, Hovorka, Marjanovic. Over the last decade, the Sharing Economy has developed rapidly to become a significant source of market disruption. However, multi-disciplinary research into the phenomenon is constrained by uncertainties about its focus, scope and even what activities the term “Sharing Economy” refers to. This paper’s research aims are to address those constraints by clarifying concepts and terminology to afford meaningful discourse and impactful research. We do this by developing a Sharing Economy Diagnostic (ShED) for categorising companies and organizations who participate in platform-based sharing that is enabled by Information Systems. Within the Australian Sharing Economy, Information Systems occupy the sweet spot, being located at the intersection of demand for different types of market behaviours and enabling those demands by bringing market groups together in ways that are facilitating and creating new business models.
Kynast, M & Marjanovic, O 2016, 'Big Data in Supply Chain Management - Applications, challenges and benefits', AMCIS 2016: Surfing the IT Innovation Wave - 22nd Americas Conference on Information Systems.
This paper focuses on Big Data (BD) applications, challenges and benefits (ACBs) in Supply Chain Management (SCM). While BD-related research has attracted a growing number of Business Intelligence and Analytics (BI&A) researchers, SCM-specific research on BD is yet to receive their full attention. By combining relevant frameworks from SCM and BI&A, this paper proposes a new research framework for BD in SCM. The combined framework is then used to identify, classify and analyze ACBs of BD in SCM, using insights from a multi-disciplinary literature review from the fields of BI&A and SCM. Based on the main research findings the paper also suggests further SCM-specific research related to BD, by identifying synergies across business functions and value dimensions of SCM.
Marjanovic, O 2016, 'Empowering business users to explore visual data through boundary objects and storytelling', Proceedings of the Annual Hawaii International Conference on System Sciences, pp. 5032-5041.View/Download from: Publisher's site
© 2016 IEEE. This research is inspired by two important industry trends: (i) a growing demand for visual analytic (VA) across all industry sectors, and ii) serious shortage of VA skills on the market, especially among business professionals. This project focuses on the following practice-inspired research question: «How to empower business users to develop visual data exploration skills?» This paper describes a VA pilot project conducted at an industry, rather than organizational level. We focused on a challenge of gradual development of VA skills among industry professionals from the Australian Cooperative and Mutual Enterprises (CMEs) sector, which is considered to be of national importance for the Australian economy and society. The CME sector also plays significant economic and social roles in the lives of over one billion members worldwide. Following the principles of action design research, the paper describes a method of gradual development of VA skills using visual stories as boundary objects.
Marjanovic, O 2016, 'Improvement of knowledge-intensive business processes through analytics and knowledge sharing', 2016 International Conference on Information Systems, ICIS 2016.
This applied research focuses on knowledge-intensive business processes (KIBPs) supported by Business Intelligence and Analytics (BI&A), here termed BI&A-supported KIBPs. Examples of these processes include customer-support services, risk and assurance processes, and design of marketing campaigns. This research aims to investigate an industry-informed research challenge of ongoing improvement of BI&A-supported KIBPs, in particular the role of BI&A in process improvement. This paper presents a qualitative research case study, conducted in a large retail distribution company, using a theoretical lens of Work Systems Theory (WST). We describe an innovative approach to ongoing improvement of BI&A-supported KIBP and confirm an important role played by BI&A in this context. Informed by these research insights, we then propose a new theoretical model of ongoing improvement of BI&A-supported KIBP and explain its significance using relevant literature. The model is also highly relevant for industry practitioners looking for new sources of competitive differentiation, beyond BI&A technology.
Marjanovic, O, Dinter, B & Ariyachandra, T 2016, 'Introduction to the organizational issues of business intelligence, business analytics, and big data minitrack', Proceedings of the Annual Hawaii International Conference on System Sciences, p. 5011.View/Download from: Publisher's site
Marjanovic, O, Dinter, B & Ariyachandra, T 2016, 'Introduction to the Organizational Issues of Business Intelligence, Business Analytics, and Big Data Minitrack.', HICSS, IEEE Computer Society, pp. 5011-5011.View/Download from: Publisher's site
Pilav-Velic, A & Marjanovic, O 2016, 'Business process management practices in a small transition economy - Current status and research opportunities', AMCIS 2016: Surfing the IT Innovation Wave - 22nd Americas Conference on Information Systems.
The main objective of this research is to contribute to an improved understanding of BPM practices in transition economies. The paper offers an overview of the key motives for BPM implementation within different business processes and across industry sectors, as currently practiced by 240 (large and small) companies in a small transition economy of Bosnia & Herzegovina. Being the first of its kind for this particular country, this research also contributes to an important body of knowledge on BPM in transition economies of a particular type. Our research also identifies an important limitation of prior research in this area, where BPM studies are often de-contextualized from their very unique context of transition economies. Consequently, we propose to expand the current research on BPM in transition economies to include further research on BPM for transition economies.
Cecez-Kecmanovic, D & Marjanovic, O 2015, 'IS serving the community: The pragmatic, the ethical and the moral questions', 2015 International Conference on Information Systems: Exploring the Information Frontier, ICIS 2015.
Public sector information systems (IS) may produce unintended negative consequences that are very challenging to predict in advance. In this paper we seek to answer the following critical research questions: How does a democratic society identify and deal with ethically and morally problematic effects of public sector IS? What does it mean for public sector IS to be ethically and morally justified? What principles and norms should govern the discourse in a society to ensure resolution (and prevention) of these ethically and morally problematic effects? We answer these questions by providing empirical and theoretical argument, based on our investigation of My School - An Australian Government portal providing performance data about more than 9500 schools. By drawing from Habermas' discourse ethics we identify problems in the current discourse on My School and propose principles for conducting public discourse to ensure resolution of pragmatic, ethical and moral concerns through a democratic process.
Marjanovic, O 2015, 'From analytics-as-a-service to analytics-as-a-consumer-service: Exploring a new direction in business intelligence and analytics research', Proceedings of the Annual Hawaii International Conference on System Sciences, pp. 4742-4751.View/Download from: Publisher's site
© 2015 IEEE. Business Intelligence and Analytics (BI&A) applications have been investigated predominantly within organizational contexts, with users in formal, normatively regulated roles. This research explores what happens when BI&A is taken out of organizational context and made available to consumers, rather than organizational (e.g. Business) users. The paper offers an exploratory case study of such an environment called My School, providing highly sensitive data and business analytics tools to a wide range of consumers for more than four years. The paper identifies different types of information users in this environment and explores various (intended and unintended) consequences of their combined data-informed decisions and actions. Based on our research insights, we propose a new direction in BI&A research, extending and combining previous research in BI&A, Analytics-as-a-Service and Consumer Information Systems.
Marjanovic, O, Ariyachandra, T & Dinter, B 2015, 'Introduction to organizational issues for big data, business analytics, and business intelligence minitrack', Proceedings of the Annual Hawaii International Conference on System Sciences, pp. 4710-4711.View/Download from: Publisher's site
Marjanovic, O 2014, 'Sharing and co-Creation of innovative teaching practices in business analytics - Insights from an action design research project', Proceedings of the 25th Australasian Conference on Information Systems, ACIS 2014.
© 2014. This paper focuses on a practice-inspired research challenge of sharing and co-creation of innovative teaching practices in Business Analytics (BA). As confirmed by three international surveys of educators, BA is a very challenging teaching discipline, due to rapidly changing technology, complex data-related challenges, and a disciplinary body of knowledge that is still emerging. However, one of the greatest challenges is a notable absence of well-established teaching practices. The paper describes an action design research project that includes the design and implementation of a wiki-based collaborative environment for sharing of innovative teaching practices as well as the design of a conceptual language that enables these practices to be expressed in a systematic, yet non-prescriptive way. Theoretical underpinning for this work came from the theory of learning designs, a well-known educational taxonomy (the so-called Revised Bloom's taxonomy), instructional design patterns and knowledge management. The paper also identifies some opportunities for further applied research enabled by this evolving knowledge-sharing environment. Marjanovic
Marjanovic, O 2014, 'Using practitioner stories to design learning experiences in visual analytics', 2014 AIS SIGED: IAIM Conference.
Data visualisation has been recently named as one of the fast approaching future trends in Business Intelligence and Analytics, placing easy-to-use decision-making tools into the hands of decision makers at all organisational levels. There is a worldwide shortage of skilled professionals in this area and this trend is expected to worsen due to the rapid advancement of technology and wide proliferation of data (i.e. big data) into all aspects of our work and life. This paper describes an applied research project that aims to capture and analyse leading real life industry practices in using Visual Analytics (VA) and "translate" them into innovative learning activities. The main idea here is to enable business students to experience the types of problems that industry practitioners are dealing with and help them to develop skills to tackle these problems, using state of the art VA tools. The resulting learning activities are captured as high-level learning designs (using learning design theory) and stored in an online (open) repository of learning designs, made available to other educators to use and continue to learn from each other.
Marjanovic, O & Rothenhoefer, M 2014, 'Improving knowledge-intensive business processes through social media', 20th Americas Conference on Information Systems, AMCIS 2014.
Social media are confirmed to have one of the most transformative impacts of technology on business, within and outside organizational boundaries. This research investigates the impact of social media on knowledge-intensive business processes, in particular process improvement. We aim to make a research and practical contribution to the emerging research on social media in Business Process Management (BPM), currently dominated by conceptual research. The paper describes an empirical case study research, conducted in a large financial services company, in the context of their Recruitment process. While related research argues that social media are best used within the modeling and execution phases of the BP Lifecycle, our research findings indicate a different approach. In the case organization social media are seen as an enabler of process improvement, changing its main objective from process efficiency to customer-focused effectiveness, even prompting the company to consider possible transformation of their organizational structure.
Marjanovic, O, Ariyachandra, T & Dinter, B 2014, 'Introduction to HICCS-47 business analytics, business intelligence and big data minitrack', Proceedings of the Annual Hawaii International Conference on System Sciences, p. 3727.View/Download from: Publisher's site
Murthy, V & Marjanovic, O 2014, 'Understanding a Transformation Process from Product-Centric to Customer-Centric Services in a Financial Institution - A Work System Perspective', Lecture Notes in Business Information Processing, pp. 29-43.View/Download from: Publisher's site
This research aims to contribute to building an increased understanding of the strategic, business, cultural as well as other changes in an organisation's transition process from product-centric to customer-centric services. This paper offers an exploratory case study conducted in a complex financial organisation in the context of their customer-facing services. The transition process is examined through a theoretical lens of the Work System Theory (WST), following the argument previously made by other researchers that service systems could be seen as work systems. This holistic theory enabled the researchers to capture the three key phases of the transition process as work systems snapshots and show the manner in which the transitions occurred from one phase to another. More importantly, WST enabled an in-depth study of the transition process through the complex and unfolding interplay of strategy, customers, products and services, processes, people, information and technology, tracing the key challenges and success factors. © Springer International Publishing Switzerland 2014.
Anstiss, S & Marjanovic, O 2013, 'Assessing quality of unstructured data – Insights from a global imaging company', Proceedings of the 24th Australasian Conference on Information Systems.
© Sarah Anstiss and Olivera Marjanovie 2013. The main objective of this research is to understand whether or not previous Data Quality (DQ) frameworks are still applicable in today’s organisational environment characterised by a wide variety of data types, including the unstructured data. The paper describes a pilot study conducted in a global imaging company with the researchers adopting and re-examining a previously developed data quality framework, used in a number of different research studies for more than a decade. The study focuses on two research questions: Are the existing data quality frameworks developed for highly structured data, still applicable to today’s organisational environment? Do users’ perceptions of data quality change depending on data type? The paper reports on the main findings and offers some suggestions for future research.
Marjanovic, O 2013, 'Improving data-driven decision making through human-centered knowledge sharing', Proceedings of the 24th Australasian Conference on Information Systems.
© Olivera Marjanovic 2013. This research focuses on human-centered knowledge sharing within data-driven decision making processes enabled by advanced analytics. The paper describes an exploratory study of an innovative approach to ongoing improvement of complex data-driven decision making processes found in a large retail distribution company by considering a complex interplay of business intelligence (BI) /business analytics, business processes and humancentered knowledge management. Using the relevant IS frameworks as analytical lens the paper investigates the evolving relationship between decision-support technology and decision making as well as the relationship among information, decisions and the corresponding business processes. The most important finding of this research is in identification of human-centered knowledge sharing as the key success factor for ongoing improvement of BI-enabled decision making in the case organisation, rather than complex technology. This in turn indicates the significance of various organisational factors, including carefully designed and implemented human-resource (HR) strategies to encourage knowledge sharing among decision makers using advanced analytics systems. Finally, this paper also confirms the latest industry reports that more mature analytical organisations are looking beyond technology and focusing on business-related issues as the next source of a more sustainable competitive advantage.
Marjanovic, O 2013, 'Knowledge-intensive healthcare processes: Rethinking business process ownership', Proceedings of the Annual Hawaii International Conference on System Sciences, pp. 3416-3425.View/Download from: Publisher's site
In very recent times, the pressing need to compete on the basis of process-related knowledge rather than process automation has expanded the field of Business Process Management (BPM) to include knowledge intensive business processes (BP). This paper focuses on one of BPM's core aspects - BP ownership, aiming to explore its main characteristics in the context of knowledge-intensive BPs. Using a combined theoretical lens of the process/knowledge continuum and boundary spanning, this research analyses an interesting case of BP ownership found in a real-life healthcare organization. Our results show that knowledge-intensive BPs, at least in the case organization, do require a different type of BP ownership than the one found in the BPM literature published over the past two decades. Rather than being focused on management and control, ownership of knowledge-intensive BPs is found to involve knowledge sharing, boundary-spanning, shared responsibility and grass-root leadership. © 2012 IEEE.
Marjanovic, O 2013, 'Organizational design of innovative education - Insights from a combined design and action research project', Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics), pp. 212-227.View/Download from: Publisher's site
This research aims to contribute to an emerging area of organizational design research, focusing on educational innovation. Our contribution comes in a form of an innovative organizational design solution for on-campus large lecture instruction, here named the Team Net Based Learning (TNBL) model, designed by the author and later independently adopted by other educators. The paper reports on a combined design and action research project of initiating, designing, implementing and evaluating the TNBL model (design research artifact), over a period of two years in a real-life setting, from a standpoint of a reflective practitioner/designer, engaged in action research in the context of her own practice. The model continues to be used to this day. Even though this project was implemented in the information systems domain, the main design artifact is discipline- and content- agnostic, and as such could be used in any other discipline. The outcomes of this research further strengthen the argument previously made by organization studies researchers that scholars researching organization systems and processes can use their knowledge and experience to organise and manage student activities. © 2013 Springer-Verlag.
Marjanovic, O 2013, 'Sharing and reuse of innovative teaching practices in emerging business analytics discipline', Proceedings of the Annual Hawaii International Conference on System Sciences, pp. 50-59.View/Download from: Publisher's site
This paper focuses on the educational research/knowledge management problem of sharing and reuse of teaching practices in an emerging business analytics discipline. Our research context is the Teradata University Network (TUN) community - the leading worldwide community of university and industry members in the field of business intelligence/business analytics. This research aims to investigate the following research question: "How to support and improve knowledge sharing and cocreation of innovative teaching practices in the TUN community?" The paper describes a three-level model of knowledge repository, consisting of (i) instructional resources, (ii) domain-specific learning designs, and (iii) instructional design patterns. In combination, these layers enable design, reuse and sharing of innovative teaching practices, as illustrated in the paper. In addition to making research contributions to educational research and research-led teaching in business analytics, this project also aims to contribute to teaching practice, by improving the current knowledge sharing and reuse of innovative practices. © 2012 IEEE.
Winter, R, Marjanovic, O & Wixom, BH 2013, 'Introduction to the business analytics, business intelligence and big data minitrack', Proceedings of the Annual Hawaii International Conference on System Sciences, p. 3767.View/Download from: Publisher's site
Anstiss, S & Marjanovic, O 2012, 'Understanding data quality issues in dynamic organisational environments - A literature review', ACIS 2012 : Proceedings of the 23rd Australasian Conference on Information Systems.
Technology has been the catalyst that has facilitated an explosion of organisational data in terms of its velocity, variety, and volume, resulting in a greater depth and breadth of potentially valuable information, previously unutilised. The variety of data accessible to organisations extends beyond traditional structured data to now encompass previously unobtainable and difficult to analyse unstructured data. In addition to exploiting data, organisations are now facing an even greater challenge of assessing data quality and identifying the impacts of lack of quality. The aim of this research is to contribute to data quality literature, focusing on improving a current understanding of business-related Data Quality (DQ) issues facing organisations. This review builds on existing Information Systems literature, and proposes further research in this area. Our findings confirm that the current literature lags in recognising new types of data and imminent DQ impacts facing organisations in today's dynamic environment of the so-called "Big Data". Insights clearly identify the need for further research on DQ, in particular in relation to unstructured data. It also raises questions regarding new DQ impacts and implications for organisations, in their quest to leverage the variety of available data types to provide richer insights. Sarah Anstiss and Olivera Marjanovic © 2012.
Freeze, R, Marjanovic, O & Deokar, AV 2012, 'Knowledge-intensive business processes', Proceedings of the Annual Hawaii International Conference on System Sciences, p. 3816.View/Download from: Publisher's site
Goul, M, Marjanovic, O, Baxley, S & Vizecky, K 2012, 'Managing the enterprise business intelligence app store: Sentiment analysis supported requirements engineering', Proceedings of the Annual Hawaii International Conference on System Sciences, pp. 4168-4177.View/Download from: Publisher's site
This paper posits that an app store delivery model for enterprise business intelligence is inevitable due to compelling business and technology drivers. A model of how employees will adopt BI apps is advanced based on theoretical foundations and recent thinking regarding how IT artifacts are becoming perceived of as "social actors within one's network." The theory cited asserts that individual's resource management instincts impact sentiment. Repeated app usage is clarified as ongoing appropriation. Actual app store review data is used to test the proposition that sentiment analysis can aid in addressing current practice bottlenecks in requirements engineering. A sentiment analysis tool suite is applied to over 5000 reviews of productivity apps as a proof of concept. Findings support that sentiment analysis can address current bottlenecks to requirements engineering, but that certain types of reviews tend to elude algorithmic analysis. Future needs for sentiment analysis algorithms in the space are suggested. © 2012 IEEE.
Hallikainen, P, Marjanovic, O, Merisalo-Rantanen, H & Syvaniemi, A 2012, 'Becoming an analytics-based organisation: Strategic agency in the change process in a retail organisation', ACIS 2012 : Proceedings of the 23rd Australasian Conference on Information Systems.
The paper examines how the upward and downward strategic influences of the head of the BI unit in the case organization have evolved over time and the BI perspective became legitimate in the organization. The analysis covers a decade long period of time. We engaged in an Action Research (AR) inquiry where the change process was explored through the first-hand experiences of one of the co-authors. The model of the strategic agency of middle managers was applied in the analysis. We analyse the evolution as well as the enablers and constraints of the strategic agency of the head of the BI unit in the case organisation and identify the type of strategic agency exhibited in the case. Petri Hallikainen, Olivera Marjanovic, Hilkka Merisalo-Rantanen and Antti Syvaniemi © 2012.
Hallikainen, P, Merisalo-Rantanen, H, Syvaniemi, A & Marjanovic, O 2012, 'From home-made to strategy-enabling business intelligence: The transformational journey of a retail organisation', ECIS 2012 - Proceedings of the 20th European Conference on Information Systems.
The paper examines how a retail organisation transformed from home-made Business Intelligence (BI) to a mature BI-based organisation, over a decade long period of time. We engaged in an Action Research (AR) inquiry where the transformation was explored through the first-hand experiences of one of the co-authors. Concepts from the organisational learning theory are used to analyse the organisational transformation and develop an in-depth understanding of the role of BI applications in this process. Central to the transformational process was an organisational champion and the shadow BI community that promoted BI-thinking across the organisation. As the mental models of individual organisational members transformed, through small-scale BI innovations, BI started to have a transformational impact on human work. Once the strategic importance of BI became the shared mental model in the organisation, BI became a strategic transformer, impacting the strategy as well as the strategy development process that became BI-enabled and driven.
Marjanovic, O 2012, 'Improving healthcare processes through small-scale innovations', Proceedings of the Annual Hawaii International Conference on System Sciences, pp. 4346-4355.View/Download from: Publisher's site
Business Process (BP) Improvement remains one of the core activities of Business Process Management (BPM) today. It is often expected to result in cost reductions and process efficiency, typically achieved through automation. Research described in this paper focuses on ongoing improvement of healthcare BPs involving knowledge work. Through an exploratory case study, conducted in a real life organization named "SuperClinic", this research challenges the underlying assumptions behind process improvement, showing that in the explored case, their "to-be" customer-facing knowledge-intensive processes were made slower and more expensive, yet considered and confirmed to be significantly improved. As these knowledge-centered BP improvement initiatives were implemented though small-scale innovations, by process participants (knowledge workers) themselves this research critically analyses the role of process analysts in this context and offers new opportunities for BPM-related research. © 2012 IEEE.
Marjanovic, O 2012, 'Using the Revised Bloom's taxonomy to scaffold student learning in Business Intelligence/Business Analytics', ECIS 2012 - Proceedings of the 20th European Conference on Information Systems.
The paper aims to make theoretical and practical contributions to the field of Business Intelligence/Business Analytics (BI) education, by addressing the following practice-inspired, teaching-related research question: "How to design learning activities to "scaffold" student learning in Business Intelligence (Business Analytics) towards more advanced cognitive and knowledge dimensions, and along the way help students to further develop their meta-cognitive skills of learning how to learn? The paper adopts the Revised Bloom's taxonomy as a theoretical framework and demonstrates its use in design and implementation of BI-related learning activities at different levels of cognitive and knowledge dimensions. The paper also offers some research contributions related to the framework itself, in particular perceived correlation of different levels of cognitive process and knowledge dimensions, not captured by the Revised taxonomy.
Marjanovic, O & Vom Brocke, J 2012, 'Introduction to business process management minitrack', Proceedings of the Annual Hawaii International Conference on System Sciences, p. 4286.View/Download from: Publisher's site
Mousavi, P, Marjanovic, O & Hallikainen, P 2012, 'Disaster recovery -The process management perspective', Proceedings - Pacific Asia Conference on Information Systems, PACIS 2012.
Process management is becoming increasingly important for managing commercial, governmental as well as non-profit (NGOs) organisations. Process management approaches depend on the process characteristics and requirements, typically determined by the organisational context, both internal and external. Managing processes crossing the NGOs, Government and business agencies brings upon brand new challenges. Our research focuses on disaster recovery, as a prime example of such a complex cross-organisational environment. Even though every disaster is unique, when considered from the process perspective, disaster recovery could be seen as a set of operational processes - some of which are highly structured and predefined, while the others are highly emergent, ad-hoc processes that need to be designed in-situ and managed as they evolve. Through an in-depth review of the relevant literature published by the Business Process Management (BPM) and disaster recovery (DR) research communities this paper reports on the existing research on the process management perspective of disaster recovery. The literature was analysed through a theoretical lens combining two existing frameworks previously developed for a formal organisational context. Our research provides insights into the main characteristics of the operational processes and suggests that their management should consider the so-called "Integration Model" and "Collaboration model" as the most suitable.
Winter, R, Marjanovic, O & Wixom, BH 2012, 'Introduction to the business analytics, business intelligence and data warehousing minitrack', Proceedings of the Annual Hawaii International Conference on System Sciences, p. 4128.View/Download from: Publisher's site
Marjanovic, O 2011, 'Addressing the ICT-related challenges of business intelligence education', Proceedings of the International Conference on Information Technology Interfaces, ITI, pp. 151-156.
A growing number of free highquality educational resources, made available to BI (Business Intelligence) educators by the worldwide communities such as Teradata University Network (TUN), have started to gradually change the nature of ICT-related challenges in BI Education. From not having the adequate and free resources, the emphasis is now shifting to the challenge of designing innovative learning activities around these resources. This paper aims to make a theoretical and practical contribution to the emerging field of BI education by demonstrating a method of designing innovative learning activities at different cognitive and knowledge levels around given educational resources. The proposed method, founded in an educational framework known as the Revised Bloom's taxonomy, is illustrated by two examples of learning activities designed by the author and extensively tested in practice with large numbers of students.
Marjanovic, O 2011, 'Improving knowledge-intensive health care processes beyond efficiency', International Conference on Information Systems 2011, ICIS 2011, pp. 219-233.
Health care has been one of the most important domains for Business Process Management (BPM) research and practice for many years. Through an exploratory case study conducted in a real organization, here named SpecialClinic", this research aims to investigate what lies beyond "traditional" BPM, in particular process efficiency, as practiced by many organizations today. It focuses on customer-facing knowledgeintensive BPs in the case organization and aims to investigate their ongoing improvement. The main findings of this research challenge the main objectives of BP improvement (i.e. reduced costs, improved efficiency) as they show that some organizations are making their "to-be" processes slower and more expensive, yet significantly improved in terms of quality of patient care. In addition to its main research contribution related to new approaches to improvement of knowledgeintensive BPs, this work offers some important lessons for the BPM practitioners interested in expanding the current boundaries of BPM.
Marjanovic, O & Bandara, W 2011, 'The current state of BPM education in Australia: Teaching and research challenges', Lecture Notes in Business Information Processing, pp. 775-789.View/Download from: Publisher's site
As business processes, services and relationships, are now recognized as key organizational assets, the demand for the so-called boundary-spanning roles and process-aware professionals is continuing to grow. The world-wide demand for these roles will continue to increase, fueled by the unprecedented interest in Business Process Management (BPM) and the other emerging cross-functional disciplines. This, in turn, creates new opportunities, as well as some unforeseeable challenges for BPM education, both in university and industry. This paper reports on an analysis of the current BPM offerings of Australian universities. It presents a critical review of what is taught and how it is taught, and identifies a series of gaps and concerns. Explanations and recommendations are proposed and a call made for BPM educators worldwide, for urgent action. © 2011 Springer-Verlag.
Marjanovic, O & Freeze, R 2011, 'Knowledge intensive business processes: Theoretical foundations and research challenges', Proceedings of the Annual Hawaii International Conference on System Sciences.View/Download from: Publisher's site
In very recent times, the pressing need to compete on the basis of human-centered knowledge rather than process automation, has expanded the field of Business Process Management (BPM) to include knowledge intensive business processes. This paper proposes a theoretical framework that combines the related research in BPM and Knowledge Management (KM) fields, including a holistic model of BPM, a process/knowledge continuum and the so-called reversed knowledge pyramid. More precisely, this conceptual paper analyses the reversed knowledge pyramid, along the process/knowledge continuum, taking a holistic approach. This, in turn, sets the much-needed foundations explaining how strategy, processes, people, knowledge and technology (both KM and BPM) all fit together for different types of BPs and create opportunities for value creation and competitive differentiation. The proposed multidisciplinary framework is also used to indentify the key research questions that lie at the intersect of BPM and human-centered KM and require a multidisciplinary approach. © 2011 IEEE.
Marjanovic, O & Roose, R 2011, 'BI-enabled, human-centric business process improvement in a large retail company', Proceedings of the Annual Hawaii International Conference on System Sciences.View/Download from: Publisher's site
This research aims to critically analyse an innovative approach to Business Intelligence (BI) and Business Process Management (BPM) integration, achieved through BI-enabled BP improvement, founded in human-centered Knowledge Management (KM). The analysis is based on recent theoretical frameworks found in the related disciplines of BPM, BI and KM. The main objectives of this paper are to identify and analyse the unique characteristics of this innovative approach to BP improvement that to the best of authors' knowledge has not been considered by the current BI and BPM literature. The illustrative example used in this paper is currently being implemented by a large retail company in Australia. © 2011 IEEE.
Marjanovic, O & Roztocki, N 2011, 'Global knowledge-intensive business process: Extending the boundaries of business process management', 17th Americas Conference on Information Systems 2011, AMCIS 2011, pp. 745-754.
This paper proposes to extend the existing boundaries of Business Process Management (BPM) to include an emerging category of processes, here termed Global Knowledge-Intensive Business Processes (GKIBP). These processes differ from other global processes, such as supply chains and collaborative cross-organizational business processes (BPs), as their main outcome is a commercial knowledge artifact, co-created trough coordinated activities of knowledge agents, that may or may not come from an organizational setting. Starting from a well-known model by Harmon (2007) used to describe the main components of BPM in an organizational setting, our research proposes a new framework more suitable for the targeted category of GKIBPs. Design of the proposed framework is founded in a case study of a real-life example of GKIBP based on crowdsourcing, also briefly described in this paper. The proposed framework is used for analysis of twenty-five papers published in the leading Information Systems journals. This resulting synthesis is then used to point to several research gaps and to propose several research opportunities.
Raduescu, C & Marjanovic, O 2011, 'Towards educating boundary spanning professionals across BPM and BI domains', 17th Americas Conference on Information Systems 2011, AMCIS 2011, pp. 4112-4120.
In today's business environments organizations deal with complex problems that require holistic solutions originating from both business and technical domains. Such initiatives require business professionals that have a deeper understanding of the holistic nature of the problems, and can offer integrated solutions that leverage practices from various domains. In order to equip professionals with a cross-disciplinary skill set, we turn our attention to their education. In this paper we aim to open a conversation between both Business Process Management (BPM) and Business Intelligence (BI) communities of educators and contribute towards: 1) setting up a foundation for integration of domain-specific practices, and 2) suggesting learning approaches that facilitate cross-disciplinary education. Specifically, we discuss how boundary objects can facilitate the integration of BPM and BI domain-specific knowledge, and assist in educating the future boundary-spanning professionals. We highlight opportunities for learning at a deeper level achieved by cross-disciplinary education and illustrate the approach with an example of an integrated learning activity.
Vuksic, VB, Bach, MP & Marjanovic, O 2011, 'Business process orientation in Croatian companies: A multi-site case study', Proceedings of the International Conference on Information Technology Interfaces, ITI, pp. 51-58.
Business Process Management (BPM) has been recently adopted as a mechanism for achieving competitive advantage thorough process-related performance improvement. In order to analyze the current level of BPM adoption, and thus improve it, contemporary organizations use the concept of Business Process Orientation (BPO). This research uses a multi-site case study approach is to analyze how five Croatian companies have implemented BPO as a tool for ongoing improvement of their business processes. The selected case organizations have introduced BPO several years ago, and all have mature BPM systems in place. Having achieved a high level of BP automation, this study confirms that each organization is now turning their attention towards process-related performance. This in turn has created the need for additional processrelated information that could be only achieved through better data integration between BPM systems and companies' information systems.
Delavari, H, Bandara, W, Marjanovic, O & Mathiesen, P 2010, 'Business Process Management (BPM) education in Australia: A critical review based on content analysis', ACIS 2010 Proceedings - 21st Australasian Conference on Information Systems.
Business Process Management (BPM) is a top priority in organisations and is rapidly proliferating as an emerging discipline in practice. However, the current studies show lack of appropriate BPM skilled professionals in the field and a dearth of opportunities to develop BPM expertise. This paper analyses the gap between available BPM-related education in Australia and required BPM capabilities. BPM courses offered by Australian universities and training institutions have been critically analysed and mapped against leading BPM capability frameworks to determine how well current BPM education and training offerings in Australia actually address the core capabilities required for BPM professionals. The outcomes reported here can be used by Australian universities and training institutions to better align and position their training materials to the BPM required capabilities. It could also be beneficial to individuals looking for a systematic and in-depth understanding of BPM capabilities and trainings. © 2010 Delavari, Bandara, Marjanovic, Mathiesen.
Marjanovic, O 2010, 'A case study of BPM and KM integration: From process automation to knowledge intensive business processes', Proceedings of the International Conference on Information Technology Interfaces, ITI, pp. 237-242.
In very recent times, the pressing need to compete on the basis of knowledge rather than process automation, has expanded the field of Business Process Management (BPM) to include knowledge intensive business processes. This paper focuses on the problem of BPM and Knowledge Management (KM) integration in the context of customer-facing business processes. It introduces a theoretical framework that has been used to guide a case study of BPM/KM integration in a large organisation. The case confirms the importance of process-related knowledge, in particular its relationship to organisation's competitive strategy.
Marjanovic, O 2010, 'Business value creation through business processes management and operational business intelligence integration', Proceedings of the Annual Hawaii International Conference on System Sciences.View/Download from: Publisher's site
Current approaches to Business Process Management (BPM) and operational Business Intelligence (BI) integration have been very limited and simply reduced to the problem of technical integration between BPM and BI systems. This paper argues that further opportunities for business value creation could be discovered through systematic analysis of the non-technical aspects of BI and BPM integration, especially in terms of strategy alignment, human-centered knowledge management and ongoing improvement of BI supported processes. The paper proposes a theoretical framework founded in the related research in BPM, BI and Knowledge Management (KM) fields and describes how it has been used to guide our empirical case study research in service organisations in the context of BI-supported customer-facing processes. © 2010 IEEE.
Marjanovic, O 2010, 'Sharing and reuse of BI Learning Designs', Proceedings of the International Conference on Information Technology Interfaces, ITI, pp. 379-384.
This paper focuses on a knowledge management research problem of sharing and reuse of innovative teaching practices in a virtual world-wide BI community of university and industry practioners, called Teradata University Network (TUN). The paper describes a multi-level model of BI Learning Designs, proposing to unbundle the learning activities from instructional design patterns and learning resources. The paper uses an existing example of a well-known TUN resource, in order to demonstrate reuse of resouces and innovative practices, all made possible by the proposed model. The model is generic in nature and could be adopted by the other teaching disciplines.
Mathiesen, P, Bandara, W, Marjanovic, O & Delavari, H 2010, 'A critical analysis of the demand for and nature of Business Process Management (BPM) roles in industry: A global analysis', 5th International Conference on Qualitative Research in IT and IT in Qualitative Research, QualIT 2010.
Business Process Management is accepted globally as an organisational approach that can be used to enhance productivity and drive cost efficiencies. Whilst there are numerous research articles that discuss this management approach, none clearly articulate the preferred BPM capabilities sought across geographic regions. This study aims to address this through a structured content analysis of leading on-line recruitment websites, supported by essential BPM capabilities - identified through leading academic BPM capability frameworks. Whilst the skills of process modelling, documentation and improvement were commonly sought, Enterprise level factors such as strategic alignment and process governance were less frequently mentioned. In addition, there are geographical differences in the BPM skill set requirements with an emphasis on process governance and organisational culture in European countries. This analysis can be used by prospective and current BPM professionals to understand organisational requirements globally, and academics to structure BPM education to suit these differing geographic demands.
Marjanovic, O 2009, 'Inside agile processes: A practitioner's perspective', Proceedings of the 42nd Annual Hawaii International Conference on System Sciences, HICSS.View/Download from: Publisher's site
Organizational agility is achieved through timely awareness and agile Business Processes (BPs). Yet, in Business Process Management (BPM), agility tends to be associated only with operational BPs and is often reduced to technical agility. This paper argues that agility should be investigated in the context of other types of processes, especially knowledge-intensive emergent business processes (EBPs), as they are, by definition, agile. This paper describes an action research project that uses a holistic model of BPM to investigate a real-life example of EBPs, taking a practitioner's perspective. © 2009 IEEE.
Marjanovic, O 2009, 'Looking beyond technology: A framework for business intelligence and business process management integration', 22nd Bled eConference eEnablement: Facilitating an Open, Effective and Representative eSociety - Proceedings, pp. 382-397.
While the initiatives for BPM and BI integration are becoming more and more prominent, especially with the raise of operational BI, current integration efforts remain mostly at the technical level. This paper argues that BPM and BI integration should be investigated from a holistic perspective, rather than reduced to technical problems. The paper aims to investigate the integration problem in terms of different types of business processes, the associated types of decisions and the information needs of decision makers. It then proposes a theoretical framework that could be used as a starting point towards an evolving roadmap for BI and BPM integration. The paper also describes an exploratory case study used to confirm the proposed framework.
Marjanovic, O 2009, 'Looking Beyond Technology: A Framework for Business Intelligence and Business Process Management Integration.', Bled eConference, pp. 18-18.
Marjanovic, O 2009, 'Teradata university network: Creating opportunities for teaching leadership in emerging business disciplines', Proceedings of the International Conference on Information Technology Interfaces, ITI, pp. 421-426.View/Download from: Publisher's site
Teaching and learning in emerging business disciplines, such as business intelligence, open brand new challenges created by fast changing content and even faster changing technologies. The main objectives of this paper are: (i) to describe the challenges of teaching and learning in an emerging discipline (ii) to further extend an existing theoretical model of teacher's professional development, to capture the next stage of teaching leadership required by emerging disciplines (iii) to describe a case study of a real-life learning community called Teradata University Network and (iv) to critically analyse teacher's role in order to identify the key aspects of teaching leadership, made possible by this community.
Marjanovic, O 2008, 'Extending the boundaries of business process management: From operational to creative business processes', Proceedings of the International Conference on Information Technology Interfaces, ITI, pp. 215-220.View/Download from: Publisher's site
In very recent times, organisations are starting to shift their focus from highly standardised operational business processes (BPs) to other types of processes that cannot be easily replicated due to the knowledge, skills and creativity of people involved. The paper introduces the knowledge dimension of creative BPs and uses it to illustrates why the existing BP Management (BPM) and collaborative systems are not suitable to support these knowledge intensive processes. The paper argues that, in the case of creative BPs, process support needs to co-evolve with process execution itself through the accumulated experience.
Marjanovic, O 2008, 'Sharing innovative teaching practices - The knowledge management approach', Proceedings of the International Conference on Information Technology Interfaces, ITI, pp. 539-544.View/Download from: Publisher's site
This paper investigates a problem of sharing and reuse of innovative practices among teachers, rather than technical platforms. The paper starts from the emerging concept of learning designs (LDs) that are increasingly used to express teaching/learning scenarios that could be based on any pedagogical model (e.g. problem-based learning, role-playing etc). To address the identified research problem, the paper proposes to extend the existing model of LD lifecycle to capture various knowledge management processes necessary for sharing and reuse of innovative practices. To illustrate the proposed approach, the paper uses an example of problem-based learning. Finally the paper uses design research to set foundations for a new type of knowledge-management, educational technology that could be used to support knowledge sharing among teachers.
Marjanovic, O 2008, 'Synergetic learning communities: Towards a new model of university/industry learning partnership', 21st Bled eConference "eCollaboration: Overcoming Boundaries Through Multi-Channel Interaction" - Proceedings, pp. 405-415.
This paper critically analyses the main challenges related to teaching and learning in emerging business disciplines. It focuses on the field of Business Intelligence (BI), as a prime example of dynamic, industry-driven discipline where the content as well as methods and frameworks for professional practice are still emerging and co-evolving with teaching practices. However, the work presented goes beyond BI and is equally relevant for any other emerging teaching and professional field of Business Information Systems (BIS). The paper argues that order to address the identified challenges, we need to move away from the traditional transmission model of teaching and adopt a new educational model based on the concept of synergetic learning communities designed to cross university industry / boundaries. To support the argument, the paper uses a case study of an active world-wide, synergetic BI learning community called Teradata University Network (TUN). Most importantly, the paper offers a reflective analysis of the changing role of university teacher that could be directly attributed to the new educational model. The reported findings are the result of an ongoing participatory action research project in this area.
Marjanovic, O 2008, 'Synergetic Learning Communities: Towards a New Model of University/Industry Learning Partnership.', Bled eConference, pp. 16-16.
Marjanovic, O & Seethamraju, R 2008, 'Understanding knowledge-intensive, practice-oriented business processes', Proceedings of the Annual Hawaii International Conference on System Sciences.View/Download from: Publisher's site
In order to create new opportunities for competitive differentiation, organisations are starting to shift their focus from transactional operational Business Processes (BPs) to other types of processes that cannot be easily replicated. Their key ingredients are human knowledge, experience and creativity that cannot be standardised, prescribed and easily acquired. While Business Process Management (BPM) research and practice will remain focused on highly structured operational BPs for quite some time, there is a need to better understand other types of BPs, especially their knowledge aspect. This is expected to lead to new knowledge management strategies and processes designed to better leverage human capital to ensure continuous improvement of business processes. This paper focuses on knowledge-intensive, practice-oriented BPs. It describes an exploratory case study of a complex practice-oriented BP in a large, multi-unit organization and illustrates how our research findings expand current BPM boundaries, especially in the area of BP improvement methodologies. © 2008 IEEE.
Marjanovic, O 2007, 'The next stage of operational business intelligence: Creating new challenges for business process management', Proceedings of the Annual Hawaii International Conference on System Sciences.View/Download from: Publisher's site
Current practices in the area of Business Intelligence (BI) and Business Performance Management (BPerM) confirm the need for better integration of BI and Business Processes (BPs). This is especially the case with operational BI that aims to unify strategic and tactical decision making, by integrating BI solutions with organisation's constantly evolving BPs. However, operational BI has a very limited view of BP and Business Process Management (BProM) systems. In essence, it focuses on a limited number of core, transactional BPs that are, by definition, highly structured and repetitive. This paper argues that in order to support customer-facing employees in service-oriented industries, it is necessary to consider knowledge intensive BPs and their possible integration with operational BI. This paper offers a critical analysis of case-handling BPs in the context of operational BI. It then identifies a number of research challenges related to a new type of case-handling BProM system. © 2007 IEEE.
Marjanovic, O, Skaf-Molli, H, Molli, P & Godart, C 2007, 'Collaborative practice-oriented business processes creating a new case for business process management and CSCW synergy', Proceedings of the 3rd International Conference on Collaborative Computing: Networking, Applications and Worksharing, CollaborateCom 2007, pp. 448-455.View/Download from: Publisher's site
In very recent times, organisations have started to shift their focus from highly standardised operational business processes (BPs) to other types of processes that cannot be easily replicated due to the knowledge, skills and creativity of people involved. Consequently the field of Business Process Management (BPM) has gradually evolved to include four different, but equally important components: strategy, people, processes and technology. The renewed interest in process-related knowledge and collaboration has opened a new case for possible synergy of BPM and CSCW (Computer Supported Cooperative Work) fields. The paper argues that the key to this synergy is in the field of Knowledge Management. The paper introduces the knowledge dimension of BPs and uses it to determine how collaborative processes, in particular practice-oriented creative BPs, differ from other types of organizational processes. The paper argues that in the case of these BPs, process support needs to co-evolve with process execution itself, and therefore could be also considered as an ever evolving, "organic" system, creating a new set of interesting research and practical challenges in the future.
Seethamraju, R & Marjanovic, O 2007, 'The role of process knowledge in a business process improvement methodology', Proceedings of the International Conference on Electronic Business (ICEB), pp. 397-404.
The newly established holistic approach to BPM (Business Process Management) has led to increased recognition of the knowledge and experience people develop, use and share while modelling, executing and improving their business processes. However, this knowledge perspective is often neglected by the current BP improvement methodologies. Our empirical research confirms that business process improvement is, in fact, a complex, knowledge-intensive, collaborative process that consists of a set of coordinated, contextualised knowledge management processes. This paper describes the results of our on-going research project that, among other things, aims to investigate the role of individual and collective process knowledge developed and used in a business process improvement methodology deployed in a real-life, complex organization.
Marjanovic, O, Skaf-Molli, H, Molli, P, Rabhi, F & Godart, C 2006, 'Supporting complex collaborative learning activities - The libresource approach', ICEIS 2006 - 8th International Conference on Enterprise Information Systems, Proceedings, pp. 59-65.
The main objective of this paper is to describe collaborative technology called LibreSource and how it is used to implement an innovative learning/teaching activity designed for software engineering students. From the educational perspective, this educational activity is based on the principles of problem-based learning and the latest Learning Design theory. The main objective of this activity to offer students a real-life experience in collaborative software development. Compared to the popular Learning Management Systems that only offer collaborative tools and support individual collaborative tasks, this technology enables design and implementation of complex collaborative processes.
Skaf-Molli, H, Molli, P, Marjanovic, O & Godart, C 2006, 'Libre source : Web based platform for supporting collaborative activities', Proceedings - 2006 International Conference on Information and Communication Technologies: From Theory to Applications, ICTTA 2006, pp. 3309-3313.View/Download from: Publisher's site
© 2006 IEEE. The existing Collaborative Distributed Environments (CDE) have several important drawbacks. Consequently, users need to rely on very few of installation like Source Forge and accept all the associated riskss. The main objectives of this paper are to describe collaborative technology called Libre Source and to illustrate how this technology can be used to support a collaborative software design process. Libre Source' is an open source software platform that provides a framework and the associated services designed to support different kind collaborative processes, in particular design projects.
Marjanovic, O 2005, 'Modeling of process-oriented learning designs', Proceedings - 5th IEEE International Conference on Advanced Learning Technologies, ICALT 2005, pp. 613-614.View/Download from: Publisher's site
Process-oriented learning designs (POLD) are used to describe innovative teaching activities (processes) that can be generalised and used across different disciplines. This paper uses an example of a new type of educational technology called the web-based handbook to illustrate multi-level modeling of FOLD that is at the core of design and implementation of this new technology. © 2005 IEEE.
Marjanovic, O 2005, 'Process-oriented CRM enabled by component-based workflow technology', 18th Bled eConference eIntegration in Action - Conference Proceedings.
To remain competitive, companies are starting to organise their work around customer-centered business processes that cross functional and organisational boundaries. Customer-relationship management is becoming more important than ever before. This paper proposes a new type of process-oriented CRM system suitable for Small-to-Medium Enterprises (SMEs) seeking to integrate a large number of service providers and services and create an added value for their customers. Process-support is enabled by component-based workflow technology. Design of this system is based on a flexible model of declarative business processes that is also briefly described in the paper. To illustrate the importance of the proposed type of CRM support, the paper uses an example of an Australian service-oriented SME.
Marjanovic, O 2005, 'Sharing and reusing learning experiences - The knowledge management perspective', Proceedings - 5th IEEE International Conference on Advanced Learning Technologies, ICALT 2005, pp. 707-709.View/Download from: Publisher's site
This paper analyses the problem of sharing and reuse of learning experiences by teachers (rather than software platforms) from the knowledge management perspective. It considers related work from the area of knowledge management - especially the reasons why various knowledge management technologies have failed. Finally, the paper offers some important multidisciplinary research challenges that need to be carefully considered when designing any educational technology to support sharing and reuse of learning experience among teachers to ensure its adoption. © 2005 IEEE.
Marjanovic, O 2005, 'Using IT to enable ambient-to-be SMEs', 18th Bled eConference eIntegration in Action - Conference Proceedings.
Supported by technology, organizations are becoming more dynamic, adaptive and networked. A term ambient organizations is used to describe evolving organisational forms, enabled by integrated information systems that are designed to support customercentered business processes and to enhance flexibility and knowledge sharing across functional and organisational boundaries. In ambient organizations, customers become the central focus and various strategies are implemented to involve them as "business partners" or virtual resources. This paper investigates ambient organizations within the context of SMEs (Small-to-Medium Enterprises) with the special emphasis on enabling IT solutions. It then illustrates the concept by an example of a service-oriented SME.
Marjanovic, O 2003, 'Managing the normative context of composite E-services', Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics), pp. 24-36.
As more and more companies provide their services over the Internet, the need to better understand and manage the normative context of composite services (including rights and responsibilities of all parties involved) becomes evident. Unfortunately the normative perspective of both individual and composite services seems to be left out from current e-service research and practice. Yet, this perspective of e-service provision is very important not only because of the possible legal consequences but also because of its implications on customer's trust. The main objective of this paper is to investigates the normative perspective of a composite e-service offered by independent as well as affiliated service providers. It proposes a formal model of the normative context investigates the problem of its management and defines the requirements for a value-added service that could be used both by customers and providers of composite e-services. © Springer-Verlag Berlin Heidelberg 2003.
Marjanovic, O 2002, 'Supporting Coordination in Dynamic Virtual Enterprises.', Bled eConference, pp. 40-40.
Marjanovic, O & Milosevic, Z 2001, '"Figaro should be in Sydney by the 2nd of july" - contracting in many-to-many e-services', IFIP Advances in Information and Communication Technology, pp. 431-443.
Dynamic e-business is the latest development in e-commerce that is based on a concept of many-to-many e-services where applications (services) can be wrapped and presented as independent e-services or composed to create new eservices. This paper investigates a problem of contract preparation in many-tomany e-services by combining temporal and deontic logic. Contract composition is illustrated by an example called "eBigMove". © 2002 Kluwer Academic Publishers.
Marjanovic, O & Milosevic, Z 2001, 'Towards formal modeling of e-contracts', Proceedings - 5th IEEE International Enterprise Distributed Object Computing Conference, pp. 59-68.View/Download from: Publisher's site
© 2001 IEEE. The emerging B2B technologies allow for more automated management of e-contracts including contract drafting, negotiation and monitoring. As technology infrastructure becomes available for electronic exchange of contracts and contract-related messages, the IT community is becoming more interested in modeling of contracts as governance structures for many inter-organisational interactions. The paper presents our initial ideas for formal modeling of e-contracts. This includes specification of deontic constraints and verification of deontic consistency associated with roles in a contract, precise modeling of temporal constraints/estimates and verification of temporal consistency of an e-contract, and finally scheduling of the required actions. The paper also introduces visualisation concepts such as role windows and time maps and describes how they could be used as decision support tools during contract negotiation.
Marjanovic, O 2000, 'Dynamic verification of temporal constraints in production workflows', Proceedings - 11th Australasian Database Conference, ADC 2000, pp. 74-81.View/Download from: Publisher's site
© 2000 IEEE. Primitive support for time management has been recognised as one of the most significant limitations of today's workflows. In this paper, we propose a new temporal model for production workflows. After introducing basic features of the temporal model, we describe two time visualisation concepts: the duration space and the instantiation space that are used respectively for representation of relative and absolute (real) time. Then, we illustrate how these concepts may be applied to modeling of absolute and relative deadline constraints and dynamic verification of their temporal consistency. The work presented sets foundations for more advanced workflow management that includes features such as monitoring of workflow execution, reasoning about deadlines as well as management of workloads and learning about deadlines.
Marjanovic, O & Orlowska, ME 2000, 'Making flexible learning more flexible', Proceedings - International Workshop on Advanced Learning Technologies: Advanced Learning Technology: Design and Development Issues, IWALT 2000, pp. 59-62.View/Download from: Publisher's site
As a response to the changing environment in which the educational sector operates today and, in particular, the increasingly diverse student population, many universities opt for flexible delivery of their courses. However, there is a tendency to focus too much on technology per se and not on the learning process. At the same time educational technology itself which still is lingering behind current developments in the information technology (IT) industry. We argue that educational technologies are still task-oriented rather than process-oriented and as such not capable of effectively supporting an integrated study process. We present a concept of Flex-eL-a flexible, fully integrated, workflow enabled, learning environment. We argue that flexible learning should be even more flexible and based on that premise, we critically evaluate the existing technologies for flexible delivery. Furthermore, we describe the main features of Flex-eL and discuss some important issues that we have come across during its pilot implementation. © 2000 IEEE. © 2000 IEEE.
Marjanovic, O & Orlowska, ME 1999, 'Time Management in Dynamic Workflows.', CODAS, pp. 138-149.
Marjanovic, O & Cecez-Kecmanovic, D 1996, 'Collaborative distance learning', IEEE International Conference on Multi-Media Engineering Education - Proceedings, pp. 59-64.
This paper investigates some problems of distance education including allegations of a 'teacher-center' paradigm, differing students abilities to interact with a common set of data and student isolation. It proposes a solution Collaborative Distance Leaning (CDL) based on the combination of 'any time any place' groupware technology and a specific methodology. This paper also proposes a modelling framework, within which a model for CDL is identified.
Cecez-Kecmanovic, D, Sretenovic, V, Krusevac, O & Sadikovic, A 1991, 'Activity representation language--The means for formal communications', Melecon, pp. 1169-1172.
The authors consider organizational activities as knowledge processors. Knowledge from the activities is represented and communicated by means of activity models. An activity representation language (ARL) enables a description to be given of an activity type and actual activity execution. It assumes actors in their capacity to perform actions that change the state of affairs concerning any organizational aspect of existence. The ARL is based on predicate logic and includes some elements of temporal logic. The ARL is illustrated by an example.
Industry and Academic Presentations (a Sample):
-Panel "Publishing Co-operative Research", Young Scholars Workshop, 14th ICA Asia-Pacific CCR Conference, Newcastle, Australia Dec 2019.
- "Resilience Skills for PhD Students - A Strength-based Approach to Human Flourishing", 2nd Sydney Information Systems Doctoral Workshop, co-hosted by UNSW/UTS/USyd/UoW, University of Sydney, Nov 2019.
- Panel: Platform Cooperatives Townhall 1 - "The Capital Conundrum", Platform Cooperatives Consortium, New York, USA, Nov. 2019
- "Visual Atlas of the Australian Cooperatives" - Platform Cooperatives Consortium, New York, USA, Nov. 2019.
- "The Australian Cooperative Historical Visual Atlas" (with Prof. G. Patmore University of Sydney and A/Prof. Nikola Balnave, Macquarie University), Co-operative Democracy, Education and Finance: A celebration of Gary Lewis, University of Sydney/Co-op NSW Symposium, Nov. 2019.
-"Business Intelligence, Business Analytics & Big Data - Dispelling the myths and creating future opportunities for applied research" - University of Novi Sad, Serbia, Sept 2019.
- "Visual Atlas of the Australian Cooperatives - An Action Design Research Project", University of Novi Sad, Serbia, Sept 2019.
- "Australian Visual Atlas Co-operative History Project" (with Prof. Greg Patmore, University of Sydney and A/Prof Nikola Balnave, Macquire University), an invited presentation, Centre for Workforce Future, Business School, Macquarie University, June 2019.
- Panel "Role of Universities in Co-operative history and renewal", NSW Coop Industry Conference, Sydney June 2019
- "Australian Cooperative Research Network (ACoRN)" - an invited presentation, NSW Coop Industry Conference, Sydney June 2019
- "STEM Opportunities: The Power to Shape the Unknowable Future", NSW Careers Expo for High School Students, Sydney Grammar Expo, June 2019.
-"From Systems Science to Complex Adaptive Sociomaterial Systems", an invited research methodology seminar, SISTM, UNSW Business School, Mary 2019.
- "Algorithmic Pollution - Making the Invisible Visible" - with Prof. Dubravka Cecez-Kecmanovic, UNSW and Prof. Richard Vidgen, UNSW) - an invited research presentation, School of Information Systems & Technology Management, Australian Business School, UNSW, April 2019.
- "Emergent Practices in Data Science & Analytics - a Human-Centric Approach", an invited TDWI Industry Presentation, March 2019.
"Wellbeing for PhD: Resilience and Energy Management for High-performance Learning, Living and Thriving"", Doctoral Consortium Workshop, Australian Information Systems Conference, Dec 2018.
"On the Way to Understanding Open Government Information Systems - From Systems Science to Complex Adaptive Sociomaterial Systems (CASS)", an invited research presentation, University of Qld Business School, Brisbane, Sept 2018.
"Insights from an Action Design Research (ADR) Project - Visual Atlas of the Australian Cooperatives", a PhD research seminar, University of Qld Business School, Brisbane, Sept 2018.
- Big Data, Analytics and Data Visualisation - Dispelling the myths and creating new opportunities - an invited presentation CS University, June 2018
- Disrupting the Disruptors with Co-op Values - Why Technology is NOT sufficient - an invited presentation, Themed Workshop, Co-op's & Distruption, NSW Coops Industry Conference June 2018.
- New Opportunities for Value Creation Through Better Integration of the Organisational, IT and Data Science Perspectives of Analytics and Data Visualisation, - an invited presentation, Australia-Korea Forum (AKF) on Big Data Analytics in ICT, Australian Government and Australia-Korea Foundation, Seoul, Korea, 2 July 2018.