Maruf Chowdhury has obtained his PhD degree from Curtin University, Australia. Prior to joining UTS as a lecturer, Dr Chowdhury held academic positions in the University of Western Australia, Curtin University, Australia and Chittagong University, Bangladesh. He has published many articles in top-tier journals of Operations and Supply Chain Management including Omega: The International Journal of Management Science, International Journal of Production Economics, Supply Chain Management: an International Journal and others. He is also contributing as a reviewer to the top tier journals of Operations and Supply Chain Management. His research interest includes supply chain sustainability, resilience, agility, information integration in supply chain, service design, applied operations research, and system dynamic modelling.
Dr Chowdhury has professional experiences in different industrial settings such as Textile and Apparel industry (consultant), Petroleum refinery (procurement professional) and others. He also received a number of awards in his career including Curtin University publication award for prestigious journal article publications, teaching excellence award at Curtin Business School, Curtin strategic international research scholarship and Dean’s Merit scholarship at the University of Chittagong for outstanding results in undergraduate and postgraduate level.
Can supervise: YES
Supply Chain Sustainability
Supply Chain Resilience
Information Integration in Supply Chain
Applied Operations Research
System Dynamic Modelling
Supply Chain Management
Global Logistics & Network Design
Chowdhury, MMH, Agarwal, R & Quaddus, M 2019, 'Dynamic capabilities for meeting stakeholders' sustainability requirements in supply chain', Journal of Cleaner Production, vol. 215, pp. 34-45.View/Download from: UTS OPUS or Publisher's site
© 2019 Elsevier Ltd In todays' dynamically changing environment and competitive landscape, organisations are adopting sustainable practices for attaining long-term economic viability. However, there is a misalignment between sustainable practices and organisations' strategies and capabilities, especially when sustainability requirements of the stakeholders changes over time. Grounded in dynamic capability view (DCV), this paper addresses the changes in supply chain sustainability requirements of stakeholders in the context of sourcing products from apparel manufacturers in a low cost country Bangladesh. To this end, this study develops a decision support (DS) framework for supply chain sustainability (SCS) that identifies and prioritises optimal strategies for SCS in a dynamic environment. This study adopts a mixed method approach, with the qualitative approach being a field study, and the quantitative approach using fuzzy Quality Function Deployment (QFD) integrated optimisation technique. Our DS framework addresses the stakeholders' sustainability requirements over time in the context of a case company. The findings show that concomitant with the changes in the stakeholders' priorities of the sustainability requirements, the organisational sustainability practices, strategies and capabilities also change over time. The SCS DS framework brings a richer conceptual understanding of the dynamic changes in stakeholder requirements and allow managers to choose and select optimal strategies and make astute decisions whilst balancing the economic, social and environmental viability simultaneously.
Chowdhury, MMH, Umme, NJ & Nuruzzaman, M 2018, 'Strategies for Mitigating Supply-Side Barriers in the Apparel Supply Chain: A Study on the Apparel Industry of Bangladesh', Global Journal of Flexible Systems Management, vol. 19, pp. 41-52.View/Download from: UTS OPUS or Publisher's site
© 2018, Global Institute of Flexible Systems Management. With the increasingly complex business environment, supply chain managers are required to mitigate both upstream (supply-side) and downstream (demand-side) barriers in order to remain competitive. Failure to address both supply- and demand-side barriers carries far reaching consequences which can have a significant impact on the performance of the whole supply chain. While a substantial number of studies have been undertaken on supply chain barriers to performance, research on prioritizing supply-side barriers to select best mitigation strategies is rare, especially in the context of sourcing from low-cost countries. Hence, the objective of this research is to identify the supply-side barriers and the corresponding mitigation strategies in the context of the apparel industry in Bangladesh by applying an analytical hierarchy process and quality function deployment method. This study finds that long lead time, interruption in utility supply as well as on-time supply problems are the most prioritized supply-side barriers. In order to address these barriers, the most important strategies are efficiency in planning, quick response and commitment for meeting on-time delivery. The implications of findings of the research are also discussed.
Agarwal, R, Chowdhury, M & Paul, SK 2018, 'The Future of Manufacturing Global Value Chains, Smart Specialization and Flexibility!', Global Journal of Flexible Systems Management.View/Download from: UTS OPUS
Chowdhury, MMH & Quaddus, M 2017, 'Supply chain resilience: Conceptualization and scale development using dynamic capability theory', International Journal of Production Economics, vol. 188, pp. 185-204.View/Download from: UTS OPUS or Publisher's site
© 2017 Elsevier B.V. A growing number of researchers and practitioners have placed supply chain resilience (SCRE) at the forefront of their research agendas due to an increased susceptibility to disruptive events in global supply chains. However, empirical research in this area has been affected by the lack of a validated measurement model. In this context, drawing on dynamic capability theory, this research develops a measurement instrument for SCRE. This research conducts a qualitative field study, followed by a quantitative survey. Content analysis is used to explain various dimensions in the qualitative field study, and partial least squares (PLS)-based structural equation modelling (SEM) is used to analyse the data collected in the quantitative survey. The research is conducted with three rounds of data collection and analyses. The results show that SCRE is a multidimensional and hierarchical construct, which consists of three primary dimensions: proactive capability, reactive capability and supply chain design quality. These three primary dimensions are further operationalized through twelve sub-dimensions. The findings also affirm that the SCRE scale potentially better predicts supply chain operational vulnerability (OV) and supply chain performance (SCP) and conforms to the 'technical' and 'evolutionary' fitness criteria of dynamic capability theory. The implications of these findings are discussed in the context of theory and practice. Limitations and future avenues of research are also discussed.
© 2016, © Emerald Group Publishing Limited. Purpose: Despite the proliferation of supply chain risk management (SCRM) studies, a theoretically supported and empirically validated study on justifying the antecedents and measurement dimensions of supply chain resilience (SCRE) is rare. Therefore, drawing on extensive literature review, this study aims to explore and validate the antecedents and the measurement dimensions of SCRE. Design/methodology/approach: This study uses positivist paradigm using quantitative method. However, it also uses qualitative approach in the form of field study to contextualize the research model. The quantitative study is conducted by operationalising a survey research. Partial least square-based structural equation modelling has been used to analyze the data. Findings: Study results suggest that the psychometric properties of the SCRE dimensions, supply chain readiness, response and recovery, are reliable and valid. It also affirms that supply chain orientation (SCO), learning and development and supply chain risk management culture (SCRMC) significantly influence the SCRE. Further, SCRMC mediates the relationship between SCO and SCRE. Practical implications: The findings of this study will assist the supply chain managers in taking decision on readiness capability development and reducing the decisional uncertainty during response and recovery. Originality/value: Drawing on extensive extant literature on crisis management and supply chain management, this study develops and validates the measurement dimensions of SCRE in terms of readiness, response and recovery, as well as justifies the antecedent factors of SCRE, which is a novel attempt in SCRM literature.
Chowdhury, MMH & Quaddus, MA 2016, 'A multi-phased QFD based optimization approach to sustainable service design', International Journal of Production Economics, vol. 171, no. 2, pp. 165-178.View/Download from: Publisher's site
© 2015. Sustainable service design is vital for customer satisfaction and for meeting stakeholders' requirements. However, despite its significance, there appears to be two significant gaps in the literature in service design domain: (i) addressing the sustainability dimensions (social, environmental and economic) in service design in an integrated way, and (ii) development of methodology for sustainable service design grounded on strong conceptual foundation. This paper aims to address these gaps in the literature. In doing so we propose "sustainable service concept" which considers service design and service delivery design linking them with the attainment of social, environmental and economic goals of the organization. The paper presents a detailed methodology in this respect using multi-phased 0-1 optimization model within fuzzy quality function deployment (QFD) approach. We apply our methodology in the m-health service design in Bangladesh. The results show that lack of awareness, lack of skilled human resource, poor logistical support and resource shortage inhibit effective delivery of m-health service. To overcome these barriers and to deliver sustainable m-health service in Bangladesh optimal strategies are campaigns, recruitment of skilled human resources, performance measurement as well as monitoring and supervision. Theoretical and managerial implications of our findings are discussed and future research is also highlighted.
Khan, EA, Dewan, MNA & Chowdhury, MMH 2016, 'Reflective or formative measurement model of sustainability factor? A three industry comparison', Corporate Ownership and Control, vol. 13, no. 2, pp. 83-92.View/Download from: UTS OPUS or Publisher's site
© 2016, Virtus interpress. All rights reserved.The sustainability concept is commonly used in many domains. However, the assessment of reflective and formative measurement has been ignored largely. As a result, sustainability factor scales are specified wrongly and this might lead to reduced scale validity. The aim of the study is find out the nature of sustainability factors either reflective or formative by investigating three distinct industrial settings in Bangladesh. A quantitative research design is used and the data is analysed through Partial Least Square (PLS) analysis. PLS analysis validates the indicators and factors. Sustainability factors in context of microbusiness and supply chain found reflective in nature whereas in e-business it was formative. The study suggests that sustainability factor is a context specific phenomena and it can be treated either reflective or formative.
Chowdhury, MMH & Quaddus, MA 2015, 'A multiple objective optimization based QFD approach for efficient resilient strategies to mitigate supply chain vulnerabilities: The case of garment industry of Bangladesh', Omega (United Kingdom), vol. 57, pp. 5-21.View/Download from: UTS OPUS or Publisher's site
© 2015 Elsevier Ltd. With the upsurge of frequent disruptive events, organizations have become more vulnerable to the consequences of these disruptive events. As a result, the need for more resilient supply chain (SC) to mitigate the vulnerabilities has become paramount. Supply chain resilience (SCR) has been discussed in the literature and resilience index has been developed, but developing and selecting a portfolio of supply chain resilience capabilities in order to mitigate the vulnerabilities have not been studied. In this research we develop a 0-1 multi-objective optimization model based on QFD methodology. Our multi-objective method is interactive and interacts with the decision makers to choose the most satisfactory efficient portfolio of supply chain resilience strategies. We apply our methodology to three large ready-made garment (RMG) companies of Bangladesh. Results show that lack of materials (high dependence on imported materials), disruptions in utility supply, increased competition (and hence competitive pressure), impact of economic recession, and reputation loss are the top most vulnerabilities of Bangladesh RMG industry. The most preferred resilience strategies to mitigate the vulnerabilities are: back-up capacity, building relation with buyers and suppliers, quality control, skill and efficiency development, ICT adoption, demand forecasting, responsiveness to customers, and security system improvement. Theoretical and managerial implications of our study are included.
Chowdhury, MMH, Hossain, MM & Dewan, MNA 2015, 'A framework for selecting optimal strategies to mitigate the corporate sustainability barriers', Corporate Ownership and Control, vol. 13, no. 1CONT4, pp. 462-481.View/Download from: UTS OPUS
© 2015, Virtus Interpress. All rights reserved. This paper develops a framework to prioritize the barriers to corporate sustainability and select the strategies to mitigate those barriers by applying an optimization based analytical hierarchy process integrated quality function deployment framework with multiple case studies. This research has collected data from the textile and clothing industries (six case companies) from an emerging economy, Bangladesh. Contingency theory, resource-based view and stakeholder theory are adopted to explain the sustainability barriers and their mitigation process through optimal use of resources. The study finds that lack of awareness, lack of governance, the utility supply problem and lack of expertise are the main barriers of CS. The findings also indicate that internal and external audits regarding compliance issues and setting policies for sustainability standards are considered as highly important mitigation strategies. Finally, the study identifies the optimal mitigation strategies based on maximising the relative importance while considering savings from the simultaneous implementations of strategies and constrained resources. This study advances existing CS literature by developing a framework to prioritize CS barriers and selects optimal strategies to mitigate those barriers. The developed framework should be of interest to organisations' decision makers (specifically in the case of apparel industry of Bangladesh) in countries which have a similar institutional context.
Hossain, M, Chowdhury, MH, Evans, R & Lema, AC 2015, 'THE RELATIONSHIP BETWEEN CORPORATE SOCIAL RESPONSIBILITY AND CORPORATE FINANCIAL PERFORMANCE: EVIDENCE FROM A DEVELOPING COUNTRY', Corporate Ownership and Control, vol. 12, no. 3.View/Download from: UTS OPUS or Publisher's site
Dewan, MNA, Chowdhury, MMH & Quaddus, MA 2014, 'Three dimensional components of e-business sustainability', Communications in Computer and Information Science, vol. 455, pp. 55-71.View/Download from: Publisher's site
© Springer-Verlag Berlin Heidelberg 2014. e-Business modelling is a prevalent term now days as it converts technology into economic value. The sustainability of the business is another global contemporary issue. Although e-business modelling and sustainability are the two major global trends now but still there is no common understanding about the elements that need to be used for a sustainable e-business model. Surprisingly, none of the e-business modelling approaches even consider sus-tainability as a major element. In this paper, therefore, after extensive literature review on e-business modelling and sustainability of the business we carefully identify and determine the required elements for a sustainable e-business model. The elements are three dimensional and selected from customer value area, business value area, and process value area so that the modelling elements safeguard the interests of all stakeholders (customer, business, society, and environment) while maintaining the sustainability.
Chowdhury, MMH & Umme, NJ 2018, 'Resistance to Integrate Information Systems in Healthcare Service: A Studyon Developing Country' in Global Value Chains, Flexibility and Sustainability, Springer, pp. 173-186.View/Download from: UTS OPUS
This book provides a conceptual framework of global value chains, flexibility and sustainability, supported by research projects, case applications and models in various related areas organized into three parts.
Dewan, MNA, Chowdhury, MMH & Quaddus, MA 2014, 'Three Dimensional Components of e-Business Sustainability.' in Obaidat, M & Filipe, J (eds), E-Business and Telecommunications International Joint Conference, ICETE 2012, Rome, Italy, July 24--27, 2012, Revised Selected Papers, Springer, pp. 55-71.
This book constitutes the refereed proceedings of the 9th International Joint Conference on E-Business and Telecommunications, ICETE 2012, held in Rome, Italy, in July 2012.
Chowdhury, MMH, Dewan, MNA & Quaddus, MA 2013, 'Sustainable supply chain management through compliance of stakeholders' requirements: A study on ready-made garment (RMG) industry of Bangladesh', Proceedings - Pacific Asia Conference on Information Systems, PACIS 2013, Pacific Asia Conference on Information Systems, PACIS, Jeju Island, Korea.View/Download from: UTS OPUS
Sustainability in supply chain is now an issue of concurrent focus, as stakeholders are demanding sustainability from the point of production to the point of consumption. Research on sustainable supply chain management (SSCM) is not substantial in number. Most of the studies concentrate on social, environmental, and economic aspects of supply chain in a standalone fashion. Further, previous studies are dominantly conceptual in nature. Comprehensive empirical research on sustainable supply chain management incorporating social, environmental and economic aspects is very rare. Upon existence of such void in the literature this study aims at developing a comprehensive SSCM framework in the context of RMG supply chain of Bangladesh. An exploratory field study utilizing an inductive methodology involving a multiple-case study approach has been undertaken. Data have been collected by conducting face to face interviews with 15 decision makers of RMG manufacturing companies and their suppliers. We utilize content analysis techniques with a view to identify the factors with their associated. It is novel in the research findings that, apart from compliance of the triple bottom line components, compliance of buyers' operational requirements and sustainability governance are also important components of RMG supply chain sustainability. Further, some important interrelationships among sustainability factors have been explored. Finally, based on the extracted sustainability components and their interrelationships an integrated SSCM model has been developed.
Dewan, MNA, Biswas, NR, Chowdhury, MMH & Quaddus, MA 2013, 'An AHP integrated QFD approach for three dimensional blended value requirements in sustainable e-business modelling: The case of a commercial bank', Proceedings - Pacific Asia Conference on Information Systems, PACIS 2013, Pacific Asia Conference on Information Systems, AIS Electronic Library (AISeL), Jeju Island, Korea.View/Download from: UTS OPUS
Fulfillment of customer's requirements alone is not enough to be competitive in today's challenging market. Instead, blended value requirements need to be fulfilled for customer satisfaction, for efficient value process, and to achieve strategic goals including profit. On the other hand, 'e-business modelling' and 'sustainability of the business' are already established terms as e-business converts technology into economic value. Although e-business modelling and sustainability are the two major global trends still there is no common understanding about the elements that need to be used for a sustainable e-business model. This research approach, therefore, uses an Analytic Hierarchy Process (AHP) integrated Quality Function Deployment (QFD) approach to show how blended value requirements can be identified and efficiently fulfilled to achieve sustainability of e-business with a comprehensive case study. This approach is unique in the sense that in developing the model blended value requirements are considered from three dimensions and blended value concept is integrated with customer's value requirements, business's value requirements, and process's value requirements.
Dewan, MNA, Biswas, NR, Chowdhury, MMH & Quaddus, MA 2013, 'An AHP-QFD integrated approach to meet three dimensional environmental value requirements in sustainable e-business modelling', Proceedings - Pacific Asia Conference on Information Systems, PACIS 2013, Pacific Asia Conference on Information Systems, Korea Society of Management Information Systems (KMIS), Jeju Island, Korea.View/Download from: UTS OPUS
It is surprising that although 'e-business' and 'sustainability' are the two current major global trends but none of the e-business modelling ideas covers the sustainability aspects of the business. Environmental value requirement is one of the three pillars of sustainability concept that must be fulfilled to achieve a fully sustainable e-business model. A little literature is available on 'sustainability of ICT' but none of them clearly explains how environmental value requirements can be identified and efficiently fulfilled to achieve sustainability in e-business. Recently, companies are successfully using Quality Function Deployment (QFD) as a powerful tool in various fields that addresses strategic and operational decisions in businesses. This research approach, therefore, uses an Analytic Hierarchy Process (AHP) integrated QFD approach to show how environmental value requirements can be identified and efficiently fulfilled to achieve sustainability of e-business with a comprehensive case study. This approach is unique in the sense that in developing the model environmental value requirements are considered from three dimensions and environmental value concept is integrated with customer's value requirements, business's value requirements, and process's value requirements. The approach uses the case of a commercial bank in Bangladesh for the demonstration of the approach.
Chowdhury, MMH, Dewan, MNA & Quaddus, MA 2012, 'Supply chain resilience to mitigate disruptions: A QFD approach', Proceedings - Pacific Asia Conference on Information Systems, PACIS 2012, Pacific Asia Conference on Information Systems, Association for Information Systems, Hochiminh City, Vietnam.View/Download from: UTS OPUS
With the increase in disruptions and vulnerabilities, demand for more resilient supply chain is echoed vibrantly in business world. It is important to develop resilient capability in right time because supply chain disruptions may be the cause of serious financial loss to the organizations as well as their supply chains. Supply chain managers need to identify supply chain disruptions and vulnerabilities so that they can develop resilience capability corresponding to those disruptions. In this paper, an Analytical Hierarchy Process (AHP) integrated Quality Function Deployment (QFD) technique has been used to identify prioritized vulnerabilities and corresponding resilience capability requirements. Such approach is still absent in the supply chain literature. An illustrative example has also been introduced to get a clear picture of the research process and future research plan.
Dewan, MNA, Chowdhury, MMH & Quaddus, MA 2012, 'Obtaining business process from value process in blended value based sustainable e-business modelling', Proceeding of the 15th International Conference on Computer and Information Technology, ICCIT 2012, International Conference on Computer and Information Technology, pp. 354-361.View/Download from: UTS OPUS or Publisher's site
E-business modelling is already an established term as it converts technology into economic value. Sustainability is another global contemporary issue. While modelling e-business for sustainability it is essential to know the 'blended value process' of the proposed value based on which 'business process' is derived. The ability to incorporate between the blended value process and the business process is one of the imperative factors that play very significant roles for the companies to be competitive in today's exigent market. A number of research works exist on sustainability, e-business modelling, and value creation but none of them clearly explains the importance of incorporation between these two processes or how business process can be obtained from value process in e-business modelling. We, therefore, demonstrate in this article the process of how business process can be derived from blended value process in sustainable e-business modelling using process algebra. We also provide an illustrative example of our approach for enhanced understanding. © 2012 IEEE.
Dewan, MNA, Chowdhury, MMH & Quaddus, MA 2012, 'Qfd based modelling for E-business: A sustainable approach using blended value dimensions', Proceedings - Pacific Asia Conference on Information Systems, PACIS 2012, Pacific Asia Conference on Information Systems, Association for Information Systems, Hochiminh City, Vietnam.View/Download from: UTS OPUS
Business modelling is not new and has had substantial impacts on the way businesses are planned and operated these days. Although 'e-business' and 'sustainability' are the two current major global trends but surprisingly none of the e-business modelling ideas covers the sustainability aspects of the business. Researchers are introducing 'green IT/ICT' concept lately but none of them clearly explains how those concepts will be used by the e-business modelling ideas. Recently, companies are successfully using QFD as a powerful tool in various fields that addresses strategic and operational decisions in businesses. This research approach, therefore, develops a QFD based e-business model in conjunction with blended value and sustainability aspects. The model explores and determines the optimal design requirements in developing the model. This approach also demonstrates how the sustainability dimensions can be integrated with the value dimensions in developing an e-business model. This approach is unique in the sense that in developing the model sustainability concept is integrated with customer's value requirements, business's value requirements, and process's value requirements instead of only customer's requirements. QFD, AHP, and Delphi method are used for the analysis of the data. An illustration is provided for the enhanced understanding of the proposed approach.
Dewan, MNA, Chowdhury, MMH & Quaddus, MA 2012, 'The elements for sustainable E-business modelling: A 3D approach', Proceedings - Pacific Asia Conference on Information Systems, PACIS 2012, Pacific Asia Conference on Information Systems, Association for Information Systems, Hochiminh City, Vietnam.View/Download from: UTS OPUS
The sustainability of the business is a global contemporary issue. E-business modelling is another already established term as it converts technology into economic value. Although e-business modelling and sustainability of the business are the two significant global trends now but still there is no common perception about the elements that are essential for a sustainable e-business model. Surprisingly, none of the approaches even consider sustainability as a major element while modelling e-business. Therefore, after completing extensive literature review on e-business modelling and sustainability of the business we carefully identify and determine the required elements for a sustainable e-business model in this paper. We also clarify the significance for selecting these elements. The elements are three dimensional (3D) and selected from customer value area, business value area, and process value area so that the modelling elements preserve the interests of all stakeholders while upholding the sustainability.
Chowdhury, MMH & Chowdhury, MT 2010, 'Information integration in a dyadic relationship between producer and supplier: A case study on holtab and its supplier', Proceedings - 2010 IEEE 17th International Conference on Industrial Engineering and Engineering Management, IE and EM2010, pp. 333-343.View/Download from: Publisher's site
Information integration enables firms to get real time information to cater the needs of customers, reduce order cycle time, accelerate response times and reduce cost in the supply chain. The paper aims at analyzing the present state of information flow between producer and its supplier, focuses on the ways and means of information integration between producer supplier dyad to ensure on time delivery of a critical component. A case study has been carried out using a qualitative research approach. Primary Data have been collected by observation and semi structured interview with the logistics manager and production manager of both producer and supplier. From the analysis and findings it is revealed that information flow both intra and inter-company is not smooth which creates the problem of uncertainty in the supply of critical component. To solve this problem both short term and long term solutions have been suggested based on the degree of integration required between the producer supplier dyad. © 2010 IEEE.