I teach in both Bachelor in Communication (Public Communication) and Executive Masters and Masters in Strategic Communication programs of the School of Communication. Prior to joining UTS, I studied and completed my doctorate at the University of South Australia. I earned my master's at the Wee Kim Wee School of Communication at the Nanyang Technological University and my bachelor's degree at the College of Mass Communication, University of the Philippines, Diliman.
My research interests are in issues and crisis communication, disaster risk communication, digital influencers, and social media in tourism research. I am currently working on three research projects: 1) social media in government risk communication (cross-comparative study between Australia and Indonesia), 2) social media in disability inclusive disaster risk communication, and 3) webcare practices of hospitality organisations in Australia in managing negative online reviews.
2006–2010 Donald Dyer Scholarship for Public Relations (Doctorate, University of South Australia)
2006–2010 University of South Australia President Scholarship (Doctorate, University of South Australia)
2002–2003 ASEAN Graduate Scholarship (Masters, Nanyang Technological University)
Can supervise: YES
- Crisis public relations
- Crisis communication
- Disaster risk reduction
- Social media influencers
2019 UTS Re-Establishment Grant: Chief investigator, "Webcare: Exploring online complaint management practices of tourism and hospitality organisations in Australia"
2019-2020 UTS School of Communication's International Collaboration Grant: Co-chief investigor, "Social media in government risk communication: A cross-cultural study between Australian and Indonesian Contexts"
54042 Principles of Public Relations
54045 Organisational Communication
57223 Exploring Human Communication
57219 Issues and Crisis Communication
2019 UTS Teaching and Citation Award for Strengthening the UTS Model of Learning (High Commendation)
2019 FASS Teaching and Learning Award for Strengthening the UTS Model of Learning
2015 FASS Learning and Teaching Award: Commendable Achievement Award (Communication)
Mirandilla, KA 2010, 'Public relations in a crisis decision-making kaleidoscope', Australian Journal of Emergency Management.
Mirandilla, KA 2007, 'Philippines: Poli-clicking as politicking', The Internet and elections project, pp. 107-121.
Mirandilla, KA 2007, 'Philippines: poli-clicking as politicking-Online campaigning and civic action in the 2004 national election', Retrieved April, vol. 28, pp. 2009-2009.
Mirandilla, KA, 'Poli-Clicking', Plaridel (February 2005), vol. 2, pp. 185-194.
Delmo, K 2019, 'Shifting workforce @ the workplace: Best practice case study on employee engagement and organizational diversity' in Cases in organizational communication: A lifespan approach, Oxford University Pres, New York, pp. 7-14.
Cases in Organizational Communication: A Lifespan Approach is the first collection of its kind that is designed to complement a textbook (the editors' Organizational Communication: A Lifespan Approach, OUP, 2016). Bringing concepts to life by engaging readers' minds, memories, and emotions, this volume provides students and instructors with a wealth of opportunities to see, hear, and feel how communication can and does shape organizations and the experiences of people within them.
Delmo, K & Chaidaroon, S 2019, 'Managing media sensationalism in the event of an airline disaster' in Reputation and Image Recovery for the Tourism Industry, Goodfellow Publishers, UK, pp. 195-212.View/Download from: Publisher's site
Airlines are a critical sector in the tourism industry. Progress in travel and mobility presents both opportunities and challenges to airline companies (Henderson, 2003). Airlines put a premium on the safety of travellers in their journey to and from destinations. They are meant to be prepared for potential disruptions to their operations. Airlines are, however, susceptible to certain tragic events that come without warning and bring fatal consequences (Fishman, 1999; Henderson, 2003). An airline crash is one of them. Causes of plane crashes vary from technical failure, manufacturing defects, extreme weather conditions, human error, or a combination of these. Post the September 11 World Trade Centre attacks, acts of terrorism are added to the list. Regardless of what causes a plane to crash, the unpredictability and high concentration of death and injury in a single event commonly lead to extreme grief and anger among members of the public (Gerken et al., 2016; Henderson, 2003). When a plane crashes, the host airline company encounters intense government, media and public scrutiny (Faulkner, 2001; Fishman, 1999; Henderson, 2003).
Airline crashes provide an emotionally compelling as well as highly visual and textual media story (Vincent et al., 1997 cited in Fishman, 1999). Events surrounding an airline crash provide journalists and media practitioners with various narratives and perspectives that they can choose to use in writing stories about the incident. Media stories influence organisational reputation, which is defined as “collective representation of images of an organisation established over time” (Cornelissen, 2011:8). In media coverage of airline crashes, framing is a way for media practitioners to promote salient angles or storylines about the crash (Entman, 1993). It is critical for airline management to examine storylines about the airline crash because media reports influence stakeholder perceptions. Media reports of a plane crash provide audiences w...
Delmo, KA 2016, 'Tensions in Transparency? Exploring the voice of public relations in multi-agency organizational crisis decision-making in Australia', The 66th ICA Annual Conference “Communicating with Power”, Fukuoka, Japan.
Mirandilla, K 2015, 'Does the PR shoe fit? Making sense of public relations in organisational crisis decision-making', 4th International SEARCH Conference 2015, Southeast Asian Research Center for Communication and Humanities, International SEARCH Conference, Taylor’s University, Kuala Lumpur, Malaysia.
Mirandilla, K 2013, 'Inter-agency liaison in crisis decision-making:Exploring public relations’ intervention in crisis decision-making in Australia', International Corporate and Marketing Communication in Asia Conference, Chulalongkorn University, Bangkok, Thailand.
This paper examines how public relations practitioners participate in crisis decisionmaking
in selected organisations in Australia. The aim of this researcher is to analyze
how practitioners enact their role as crisis communication experts in an environment
where there are multiple actors working together in developing decisions in crisis
response. In particular, this paper emphasizes how practitioners liaise with other
sectors, institutions or organisations that play key roles in managing crises.
Findings presented in this paper is drawn from a wider doctoral study conducted by
the researcher that focused on the strategic role, if at all, played by public relations
practitioners once they gain access to and inclusion in (Bowen 2009) crisis decisionmaking
teams. One of the significant findings suggested by the doctoral study is the
shifting composition of a crisis decision-making team. When crises occur, crisis
response is a function of the participation of different crisis actors that are internal
and/or external to the organization (Coombs 2010). The composition of the crisis
decision-making team depends on the severity of the crisis aftermath. This paper
sheds light on this shifting membership in crisis decision-making teams.
Mirandilla, KA 2009, 'PR in a Crisis Decision-Making Kaleidoscope', Emergency Media and Public Affairs Conference, Melbourne.
Mirandilla, KA, Chia, J & Peters, M 2008, 'Decision-Making in the Crisis Cycle: The Need for a Better Research and Understanding', Australian and New Zealand Communication Association Conference (ANZCA),, Wellington, NZ.
Mirandilla, KA & San Pascual, M 2006, 'E-Government for Development: A Descriptive and Exploratory Assessment of E-Government in the Philippines', Association of Internet Researchers (AoIR), Brisbane.
Mirandilla, KA 2005, 'A Study on the Role of the Internet in the May 2004 Philippine Elections', University of the Philippines College of Mass Communication, Philippines.
Mirandilla, KA 2005, 'E-Government for Development: A Descriptive and Exploratory Assessment of E-Government in the Philippines', Asian Media Information and Communication Centre (AMIC) Conference, Beijing.
Mirandilla, KA 2012, 'Sensemaking of Public Relations in Organisational Crisis Decision-making'.
Mirandilla, KA 2009, 'PR in a Crisis Decision-Making Kaleidoscope'.
Mirandilla, KA & San Pascual, MRS 2007, 'E-Government for Development: A Descriptive and Exploratory Assessment of E-Government in the Philippines'.