Dr Janice Biggs is a Lecturer in Health Services Management at UTS. She has over 20 years’ experience working in acute care and population health across research and service delivery roles in Australia and the UK. She has worked on a spectrum of research programs, research informed program developments and the implementation and evaluation of programs designed to improve health.
Janice is passionate about building confidence in health services managers who are faced with frequent changes to health service delivery and taking a social determinant of health and equity approach to change in health services. Her research area includes the innovation of healthcare services to adopt new services boundaries and what factors arise within change management of new health service boundaries.
Janice holds a Doctorate and Master’s degree in Public Health from UNSW as well as a Master of Policy Studies in Education from the Institute of Education, University of London. Before joining UTS, Janice worked at the Australian Digital Health Agency, Healthdirect Australia, NSW Health and the National Health Service in the United Kingdom.
Health care systems
Quality and Safety in Healthcare
Biggs, JS, Willcocks, A, Burger, M & Makeham, MAB 2019, 'Digital health benefits evaluation frameworks: building the evidence to support Australia's National Digital Health Strategy', Medical Journal of Australia, vol. 210, no. S6, pp. S9-S11.View/Download from: UTS OPUS or Publisher's site
Morony, S, Weir, K, Duncan, G, Biggs, J, Nutbeam, D & Mccaffery, KJ 2018, 'Enhancing communication skills for telehealth: development and implementation of a Teach-Back intervention for a national maternal and child health helpline in Australia', BMC Health Services Research, vol. 18, no. 1.View/Download from: Publisher's site
Morony, S, Weir, K, Duncan, G, Biggs, J, Nutbeam, D & McCaffery, K 2017, 'Experiences of Teach-Back in a Telephone Health Service', HLRP: Health Literacy Research and Practice, vol. 1, no. 4, pp. e173-e181.View/Download from: Publisher's site
Biggs, JS, Farrell, L, Lawrence, G & Johnson, JK 2014, 'Applying Process Mapping and Analysis as a Quality Improvement Strategy to Increase the Adoption of Fruit, Vegetable, and Water Breaks in Australian Primary Schools', Health Promotion Practice, vol. 15, no. 2, pp. 199-207.View/Download from: Publisher's site
Biggs, JS, Farrell, L, Lawrence, G & Johnson, JK 2014, 'A practical example of Contribution Analysis to a public health intervention', Evaluation, vol. 20, no. 2, pp. 214-229.View/Download from: Publisher's site
Biggs, JS & Stickney, B 2011, 'Developing a strategy to promote the generation and effective use of population health research for NSW Health: 2011 - 2015', New South Wales Public Health Bulletin, vol. 22, no. 2, pp. 4-4.View/Download from: Publisher's site
Stephenson, L, Biggs, J, Sheppeard, V & Oakman, T The Department of Health 2016, An evaluation of the use of short message service during an avian influenza outbreak on a poultry farm in Young, no. Vol 40 No 2, Communicable Diseases Intelligence.