Indra believes in cohesive collaboration with academic and industry experience in information management, qualitative research, design thinking and UXD.
Mckie, I & Narayan, B 2019, 'Enhancing the Academic Library Experience with Chatbots: An Exploration of Research and Implications for Practice', Journal of the Australian Library and Information Association, vol. 68, no. 3, pp. 268-277.View/Download from: Publisher's site
This paper explores the potential of using chatbots to improve the
academic research experience for university students with
a literature-based discussion reflecting on a prototype being
developed at the University of Technology Sydney (UTS). The
paper proposes that information professionals need to adapt
emerging technologies such as chatbots to innovate, improve
and support library services. Designing a positive experience for
the user is essential to ensure that such technological solutions are
sustainable. In this exploratory paper, we argue that it is important
that librarians engage with the conversational design of the library
chatbot in collaboration with the technology developers in order
to make it useful, friendly, trustworthy, and customisable for university
Mckie, I 2018, 'Navigating "Mixedness": The Information Behaviours and Experiences of Biracial Youth in Australia', Cosmopolitan Civil Societies: An Interdisciplinary Journal, vol. 10, no. 2, pp. 67-86.View/Download from: Publisher's site
It is generally understood that, 'for those deemed white, the idea of race serves as a vast source of unearned privilege within all facets of life; for those deemed coloured, it means susceptibility to countless forms of prejudice and racism' (Nuttgens 2010, p. 255). But what does this mean for a person with indistinguishable physical features, who is questioned daily, "where are you from?" or, even more dehumanisingly – "what are you? In the current racial climate of Australia, biracial second-generation Australians are left to choose between two or more identities on how to behave in attempts to fit binary racial groups and expectations (Shih & Sanchez 2009).
This paper presents the data from six in-depth interviews with Asian biracial youth from across Sydney. The interviews explore how this group has confronted race while developing their own identities during adolescence, as well as how their understanding of being "mixed" has developed over time. In exploring this collective racial identity, I draw from my own racialised experiences to address emergent themes from my findings.
Numerous displays of information behaviours emerged from the participant's stories of isolation, belonging and resentment towards their racial mixedness. Information avoidance, browsing, seeking and satisficing were observed within their daily experiences of school, family and social life. Such practices informed how these individuals internalised their inherited intersection of racial persecution and privilege. Critical engagement with information behaviours theories justifies the modern notions of identity as a continuous state of reconstruction (Hall 1996) as the biracial participants of this study struggle to find balance with the external validation of others and their driving agency to be themselves.