Henry Boateng is currently a PhD candidate at the School of Communication (Digital Information Management division).
He has worked on various academic units and courses as a lecturer, tutor, Teaching Assistant, Administrative Assistant, and Research Assistant. He has given a guest lecture to the postgraduate Information Research class at the School of Communication, University of Technology, Sydney Australia. Henry has also run workshops on quantitative research and data analysis for the Library Applied Research Kollective (LARK) Sydney. Additionally, he has run a research training on case study research for first year PhD students at the Faculty of Arts and Social Sciences (FASS), University of Technology, Sydney Australia.
Henry is a curriculum developer. He has developed a postgraduate course in Brands Management and Communication for the University of Professional Studies Ghana. Similarly, as a leader of a two-member team, he has developed an MBA subject in Knowledge Management for the Kaplan Business School, Sydney Australia. He has also assisted in revising the following courses for the University of Professional Studies, Accra Ghana: PhD Marketing, MPhil Marketing and MBA Marketing. He has also assisted in developing a course in International Business for the University of Ghana Business School, Ghana.
Henry has worked on several research projects at the University of Technology Sydney (UTS) and at the University of Ghana Business School. For example, at the UTS, He has worked with Prof. Jim Macnamara and Prof. Sun on a research project tilted “Formative and evaluative research: Capacity building, participatory communication and co-creation to reduce smoking rates of people from a Chinese speaking background in NSW”. He is currently working with Dr. Bhuva Narayan and a team of researchers from the UTS Library on a grant project around Open Access adoption.
Henry has consulted for several organizations including the University of Technology Sydney (UTS), Australia and the Multicultural Health Communication Service (MHCS), NSW Australia.
Henry has published papers in several internationally rated journals like International Journal of Contemporary Hospitality Management, Marketing Intelligence and Planning, Computers in Human Behaviour, International Journal of Public Administration, Information Research, Journal of Research in Interactive Marketing. Henry has presented his research widely in national and international conferences. One of his research publications was the Highly Commended Paper in the 2016 Emerald Literati Network Awards for Excellence from Emerald Publishers, UK.
Henry serves as a guest editor for the South African Journal for Communication Theory and Research published by Taylor & Francis Group . Currently, he serves as a reviewer for several top journals including Journal of Advertising, Computers in Human Behaviour, The International Journal of Human Resource Management, Information Technology and People, International Journal of Public Administration, and Marketing Intelligence and Planning.
Knowledge Management, Social media, Internet application in marketing, Corporate Social Responsibility Communication, Branding and Corporate Communication.
© 2018, © 2018 Informa UK Limited, trading as Taylor & Francis Group. Customer engagement has become a topical issue in the marketing literature in recent times. Many researchers have called for more research to be done on the antecedents of customer engagement. In response to this call, we examine the impact of trust on customer engagement. We used the survey research design to address the research question. We used the intercept approach to select the participants of the study. We collected the data from retail banking customers in Ghana. The hypotheses were tested using Structural Equation Modelling (SEM). The findings of this study show that trust in service providers and economy-based trust have a significant and positive effect on emotional engagement, cognitive engagement, and behavioural engagement. The implications of the findings have been discussed at the end of the paper.
Abdul-Hamid, IK, Shaikh, AA, Boateng, H & Hinson, RE 2019, 'Customers' perceived risk and trust in using mobile money services-an empirical study of Ghana', International Journal of e-Business Research, vol. 15, no. 1, pp. 1-19.View/Download from: Publisher's site
Copyright © 2019, IGI Global. Although mobile money (MM) has been explored in the existing literature, the roles of trust and risk in MM use have received little attention from researchers. Furthermore, many of the existing studies have treated these constructs as unidimensional. The extant literature also shows that perceived risk has received little attention from researchers who have conducted studies on MM. Thus, the objective of this study is to examine the roles of trust and perceived risk in customers' intent to adopt MM services in Ghana. Both trust and perceived risk were broken down into various dimensions. The study involved 671 respondents who were selected via an intercept approach and an online survey. Structural equation modelling was used to test the study's hypotheses. The findings show that perceived risk is negatively associated with customers' intent to use MM services and economy-based trust. Trust in service providers and economy-based trust are positively associated with customers' intent to use MM services. The implications of the findings are provided in the latter part of this study.
© 2019, Emerald Publishing Limited. Purpose: The purpose of this paper is to ascertain the factors affecting tacit knowledge transfer from a master to an apprentice in the informal sector among hairdressers in Ghana. Design/methodology/approach: A case study was used as the research design. Convenient sampling technique was used to select 47 master hairdressers. Semi-structured interview guide was used for data collection. Data were analysed using the thematic technique. Findings: The study found that apprenticeship fee, fear of competition, delegation reasons, joy and pride of mentorship, apprentices’ attitude and time, to be significant factors influencing tacit knowledge transfer from a master to an apprentice. It was also evident that time spent with master as he/she performs or works is crucial to learning as most of the learning is through socializing with the master. Research limitations/implications: The main limitation of the study is the use of the convenient sampling technique in choosing the participants. The results of this study, if it has to be generalised to all hairdressers in Ghana, it may have to be done with caution since the participants were not drawn from a pool of all master hairdressers in Ghana. Practical implications: The paper provides what apprentices must do to acquire the tacit knowledge of master hairdressers. Originality/value: This paper focuses on the holder of tacit knowledge (master hairdressers) and reveals their motivations to transfer or hoard their tacit knowledge.
Boateng, H, Kosiba, JPB & Okoe, AF 2019, 'Determinants of consumers’ participation in the sharing economy: A social exchange perspective within an emerging economy context', International Journal of Contemporary Hospitality Management, vol. 31, no. 2, pp. 718-733.View/Download from: Publisher's site
© 2019, Emerald Publishing Limited. Purpose: Consumers’ intentions to participate in the sharing economy have received much attention from researchers in recent times. However, little attention has been paid to consumers’ actual participation in the sharing economy. The purpose of this paper is to examine the factors that drive customers in Ghana to use Uber. Design/methodology/approach: The authors used surveys as the research design. There were 500 participants who were users of Uber. Data were collected through self-administered questionnaires. Findings: The findings of this study show that trust, customer return on investment and search convenience are the key factors that contribute to riders’ usage of Uber service. Furthermore, this study shows that consumers’ need for prestige and social connection do not play a significant role in consumers’ (riders’) usage of Uber services. Originality/value: Studies investigating consumers’ participation in the sharing economy from an emerging economy context using the social exchange theory is limited. This study identifies elements of the economic and socio-emotional dimensions of the social exchange theory and the strength of their impact on people’s participation in the sharing economy.
Hinson, R, Boateng, H, Renner, A & Kosiba, JPB 2019, 'Antecedents and consequences of customer engagement on Facebook: An attachment theory perspective', Journal of Research in Interactive Marketing, vol. 13, no. 2, pp. 204-226.View/Download from: Publisher's site
© 2019, Emerald Publishing Limited. Purpose: Marketing researchers have usually studied consumers’ attachment to brands from an emotional bonding perspective. However, the purpose of this study is to show that attachment to objects is not only limited to bonding. Thus, the authors conceptualised the attachment theory from two perspectives: bonding-based and identity-based attachment. In addition, the study further seeks to identify the elements of each component and examine how these elements drive customer engagement on a brand’s Facebook page while assessing some consumer-related outcomes of customer engagement on Facebook. Design/methodology/approach: Using an online survey, the authors examined antecedents of customer engagement on Facebook and the outcomes of engagement behaviours among 649 respondents. Structural equation modelling was used in analysing the data. Findings: The results of the study show that consumers’ attachment to a brand drives them to engage the brand on the brand’s Facebook page. The results also show that the consumer engagement of brands on Facebook results in positive user-generated contents and consumer involvement. Practical implications: Managerially, the attachment theory provides value for marketers in terms of evaluating customer–brand relationships and how such a relationship can yield positive results. Originality/value: This study expands how the attachment theory has been conceptualised and applied in the marketing literature. The study shows that consumer attachment to brands is identity-based in addition to being bonding-based.
Mrva-Montoya, A, Luca, EJ & Boateng, H 2019, 'Understanding Australian Academic Authors in the Humanities and Social Sciences Their Publishing Experiences, Values, and Perspectives', Journal of Scholarly Publishing, vol. 51, no. 1, pp. 38-62.View/Download from: Publisher's site
Publishers of academic books in Australia have evolved in response to the crisis in scholarly publishing by adapting to the opportunities afforded by digital technologies for faster, cheaper, and more dynamic publishing approaches. Academic authors are at the core of the scholarly publishing landscape, so publishers need to understand their motives and needs. This paper examines data from a survey of academic authors in the humanities and social sciences (HSS) in Australia. Our aim for the survey was to understand the publishing experiences, behaviours, and perceptions of these authors. We discovered their expectations for publishers are high. They want fast turnaround, high-quality editing and production values, and cheaper books, which run up against three principal constraints for all scholarly publishers: quality, time, and cost. The prestige and reputation of a publisher are critical, and authors are primarily interested in traditional success measures of academic performance. Societal impact or engagement with research end-users was seen as less important. The findings of this project highlight a number of contradictions and tensions within the scholarly publishing landscape, and they have tangible implications for practices in HSS for authors and publishers, as well as for grant funders and university administrators who adopt policies and assign criteria for research evaluation.
Nylund, PA, Arimany-Serrat, N, Ferras-Hernandez, X, Viardot, E, Boateng, H & Brem, A 2019, 'Internal and external financing of innovation: Sectoral differences in a longitudinal study of European firms', European Journal of Innovation Management, vol. 23, no. 2, pp. 200-213.View/Download from: Publisher's site
© 2019, Emerald Publishing Limited. Purpose: Successful innovation requires a significant financial commitment. Therefore, the purpose of this paper is to investigate the relation between internal and external financing and the degree of innovation in European firms. Design/methodology/approach: An empirical investigation is carried out using a longitudinal data set including 146 large, quoted, European firms over ten years, resulting in 1,460 firm years. Findings: The authors find that only firms in the energy sector will be more innovative when they are profitable. For the sectors of basic materials, manufacture and construction, services, financial and property services, and technology and telecommunications, profitability is negatively related to innovation. External financing in the form of debt reduces the focus on innovation in profitable firms. Research limitations/implications: The authors analyze the findings through the lens of evolutionary economics. The model is not valid for firms in the consumer-goods sector, which indicates a need for adapting the model to each sector. We conclude that the impact of profitability on innovation varies across sectors, with debt financing as a moderating factor. Originality/value: To the best of authors’ knowledge, this is the first study that analyzes the internal and external financing and the degree of innovation in European firms on a longitudinal basis.
Adam, DR, Ofori, KS, Okoe, AF & Boateng, H 2018, 'Effects of structural and bonding-based attachment on brand loyalty', African Journal of Economic and Management Studies, vol. 9, no. 3, pp. 305-318.View/Download from: Publisher's site
© 2018, Emerald Publishing Limited. Purpose: The purpose of this paper is to ascertain the effects of structural and bonding attachment on brand loyalty. The authors identified network quality, network coverage and mobile number portability (MNP) as structural elements of attachment that affect brand loyalty. Similarly, the authors identify brand trust and social interaction ties as elements of bonding-based attachment that affects brand loyalty. Design/methodology/approach: The authors employed a survey as the research design. There were 500 respondents who were customers of telecommunication network brands in Ghana. Data collected were analyzed using the partial least square approach to structural equation modeling (PLS-SEM) on SmartPLS 3. Findings: The findings indicate that structural and bonding-based attachments affect the brand loyalty. Specifically, the authors found that network coverage, network quality, brand trust and social interaction ties have positive effects on brand loyalty while MNP has a negative effect on brand loyalty. Originality/value: This study conceptualizes attachment from both structural and bonding perspectives, which are rare in the marketing literature. Thus, this study advances the conceptualization of attachment in the marketing literature.
Boateng, H, Okoe, AF & Hinson, RE 2018, 'Dark tourism: Exploring tourist's experience at the Cape Coast Castle, Ghana', Tourism Management Perspectives, vol. 27, pp. 104-110.View/Download from: Publisher's site
© 2018 Elsevier Ltd This paper investigates tourists’ experience of the Cape Coast Castle in Ghana. Using a phenomenological research design, we explored the experiences of the tourist who visited the Castle. We used data from the Tripadvisor website and analyzed it thematically. The findings show that dark tourism experience is conceptualized from cognitive and emotional perspectives. Furthermore, the results show that tourists’ experiences are shaped and co-constructed with the tourist guards and the artefacts available at the sites. Additionally, our results show tourists who visit dark tourist sites do not experience only anxiety and sorrow but excitement as well. The results also show that tourists who are of African descent see the Cape Coast Castle as a symbol of their identity and these tourists adopt the Castle as part of their personal identity. The implications of the findings are discussed at the end of the paper.
Kosiba, JPB, Boateng, H, Okoe Amartey, AF, Boakye, RO & Hinson, R 2018, 'Examining customer engagement and brand loyalty in retail banking: The trustworthiness influence', International Journal of Retail and Distribution Management, vol. 46, no. 8, pp. 764-779.View/Download from: Publisher's site
© 2018, Emerald Publishing Limited. Purpose: In recent times, there has been a growing research interest in customer engagement; however, there is a paucity of empirical evidence on the drivers and outcomes of customer engagement such as brand loyalty. Furthermore, the customer engagement and brand loyalty literature have paid little attention to trustworthiness, even though it has the potential of explaining customer engagement, brand loyalty and their relationships. Consequently, the purpose of this paper is to ascertain the drivers of customer engagement and its relationship with brand loyalty in the context of retail banking in Ghana. Design/methodology/approach: The authors employed the survey research design. The authors collected data from retail banking customers in Ghana using the intercept approach. There were 385 respondents. The authors analysed the data using the structural equation modelling approach. Findings: The results show that trustworthiness drives customer engagement which results in brand loyalty. The findings reveal that trustworthiness is defined through integrity, benevolence and ability while customer engagement is defined via emotional engagement, cognitive engagement and behavioural engagement. Originality/value: This study examines the impact of trustworthiness on customer engagement and brand loyalty. It shows the mediating role of customer engagement in the relationship between trustworthiness and brand loyalty.
Okoe, AF, Boateng, H, Narteh, B & Boakye, RO 2018, 'Examining human resource practice outcomes and service innovation', Service Industries Journal, vol. 38, no. 7-8, pp. 431-445.View/Download from: Publisher's site
© 2017 Informa UK Limited, trading as Taylor & Francis Group. This study sought to examine the relationship between human resource practice outcomes and service innovation. It also examines the moderating role of knowledge sharing in the relationship between workplace friendship and service innovation, as well as the mediating role of knowledge sharing in the relationship between job satisfaction and service innovation. The study employed survey research design. The respondents were selected from across the service industry in Ghana using convenience sampling technique. Items measuring the constructs were adapted from extant literature. Confirmatory factor analysis was performed to ascertain the validity of the measurement model. Hierarchical regression was used to analyse the data. The results show that knowledge sharing, job satisfaction, workplace friendship, and employee commitment predict service innovation. However, the interaction of workplace friendship and knowledge sharing has no effect on service innovation. Similarly, the moderation of employee commitment and job satisfaction did not make any contribution to service innovation. The findings imply that service firms must create a friendly working environment, ensuring that employees are satisfied in order to promote service innovation. It also implies that service firms must promote social activities that encourage knowledge sharing, but these social activities must relate to employees’ job.
Narayan, B, Luca, E, Tiffen, B, England, A, Booth, M & Boateng, H 2018, 'Scholarly Communication Practices inHumanities and Social Sciences: A Study ofResearchers’ Attitudes and Awareness ofOpen Access', Open Information Science, vol. 2, no. 1, pp. 168-180.View/Download from: Publisher's site
This paper examines issues relating to the perceptions and adoption of open access (OA) and institutional repositories. Using a survey research design, we collected data from academics and other researchers in the humanities, arts and social sciences (HASS) at a university in Australia. We looked at factors influencing choice of publishers and journal outlets, as well as the use of social media and nontraditional channels for scholarly communication. We used an online questionnaire to collect data and used descriptive statistics to analyse the data. Our findings suggest that researchers are highly influenced by traditional measures of quality, such as journal impact factor, and are less concerned with making their work more findable and promoting it through social media. This highlights a disconnect between researchers’ desired outcomes and the efforts that they put in toward the same. Our findings also suggest that institutional policies have the potential to increase OA awareness and adoption. This study contributes to the growing literature on scholarly communication by offering evidence from the HASS field, where limited studies have been conducted. Based on the findings, we recommend that academic librarians engage with faculty through outreach and workshops to change perceptions of OA and the institutional repository.
Boateng, H & Narayan, B 2017, 'Social capital and knowledge transmission in the traditional Kente textile industry of Ghana', Information Research: an international electronic journal, vol. 22, no. 4.
The purpose of this study was to understand how social structures and social relations facilitate the flow of knowledge within the world of Kente, the traditional cloth of Ghana. A case study method was adopted wherein data was collected using semi-structured interviews with fourteen participants who each had expert knowledge about Kente from a specific perspective through their role as weavers, sellers, fashion designers, tailors, and consumers. Thematic analysis was used to analyse the interview data, using social capital theory as a lens to understand knowledge flow. Knowledge about Kente flows from the family, mostly from the elders in the family. It is part of the socialisation process of individuals in the community and tied up with their identity as Ghanaians. Some formal education, apprenticeships, and tourism helped in transferring knowledge about Kente to young people in the community and other people in Ghana and abroad. Social capital is central to the flow of Kente related knowledge. Elements of social structures and social relations, such as socialisation, family, social technologies and social interactions are the loci of knowledge flow. Social media and online social interactions are also increasingly important now in this knowledge flow, even within traditional societies such as in Ghana.
Agyemang, FG, Boateng, H & Dzandu, MD 2017, 'Examining intellectual stimulation, idealised influence and individualised consideration as an antecedent to knowledge sharing: Evidence from Ghana', Knowledge Management and E-Learning: An International Journal, vol. 9, no. 4, pp. 484-498.
Transformational leadership and its relationship with knowledge sharing have been well noted in knowledge management literature. However, how the individual dimensions within Transformational leadership theory contribute to knowledge sharing has been scarcely investigated. This paper explores whether Intellectual stimulation, Idealised Influence and individualised consideration affect knowledge sharing among employees in Ghana. A cross-sectional survey design was employed. The study employed a convenience sampling technique to select a sample size of 500. However, out of the 500 questionnaires distributed, 283 were used in the final analysis; thus, those that were correctly filled. Data was analyzed using multiple regression. The study found that there is a significant positive relationship between idealised influence and knowledge sharing. However, the relationship between intellectual stimulation and individualised consideration and knowledge sharing was found to be insignificant.
Amegbe, H, Boateng, H & Mensah, FS 2017, 'Brand community integration and customer satisfaction of social media network sites among students', Management Science Letters, vol. 7, no. 11, pp. 541-554.View/Download from: Publisher's site
© 2017 Growing Science Ltd. All rights reserved and by the authors. The aim of the study was to examine how consumers integrate into brand communities on social media network sites (SNSs) and how it affects overall satisfaction of social media sites users among students. The study depends on the service-dominant logic (SDL) to develop the constructs for hypotheses testing. The study used a cross-sectional survey research design. The data were collected using a web-based survey of university of Nairobi Students. In all, a total of 608 students participated in the survey. The data was analyzed using structural equation modeling with AMOS software. The results revealed that frequency of usage of SNSs and duration of usage positively affect the self - perceived relevance of SNSs. Also, the self-perceived relevance leads to building brand community which finally leads to customer satisfaction. The research was limited to only students of Nairobi and selecting students in itself, which is a limitation as well as limiting it to university of Nairobi. The younger or the millennial are not the only users of SNSs. We have older generations as well, who also use SNSs for various activities such as professional development among others. Understanding why consumers of social media network site would integrate brand community is seminal for both local and foreign firms doing business in a developing country. This would enable marketing practitioners to craft marketing strategies best for community brand building.
Boateng, H & Abdul-Hamid 2017, 'An Evaluation of Corporate Social Responsibility Communication on the Websites of Telecommunication Companies Operating in Ghana: Impression Management Perspectives', Journal of Information, Communication and Ethics in Society, vol. 15, no. 1, pp. 17-31.View/Download from: Publisher's site
Boateng, H & Mensah, TD 2017, 'The relationship between human resource practices and knowledge sharing in service firms', Business Information Review, vol. 34, no. 2, pp. 74-80.View/Download from: Publisher's site
© 2017, © The Author(s) 2017. Human resource practices have been found to be critical in knowledge sharing. Thus, this study examined the effects of job satisfaction, employee commitment, workplace friendship and team culture on knowledge sharing. This study used the survey research design. The respondents of the study were employees of the service industry. Multiple linear regression was used to analyse the data. The results show that employee commitment, workplace friendship and team culture explain the variance in knowledge sharing in service firms. The implications of the findings have been discussed at the end of the article.
Boateng, H, Agyemang, FG, Okoe, AF & Mensah, TD 2017, 'Examining the relationship between trustworthiness and students’ attitudes toward knowledge sharing', Library Review, vol. 66, no. 1/2, pp. 16-27.View/Download from: Publisher's site
This study aims to ascertain the relationship between trustworthiness and students’ attitudes toward knowledge sharing.
For this study, the authors used the survey research design technique. Data were collected from students pursuing a degree in Business and Administration. Convenience sampling technique was used to select the participants. A total of 400 students participated in the study. Multiple linear regression was used to analyze the data.
The results show that trustworthiness, integrity, benevolence and ability have a positive relationship with students’ attitudes toward knowledge sharing.
Studies investigating the relationship between trustworthiness and students’ attitudes toward knowledge sharing is rare, especially in Ghana.
Odoom, R, Boateng, H & Omane, AB 2017, 'An Empirical Investigation of Perceived Relational Benefits and Brand Engagement in Restaurant Services', International Journal of Contemporary Hospitality Management, vol. 29, no. 11, pp. 2767-2784.View/Download from: Publisher's site
The paper aims to examine the nexus between perceived relational benefits and brand engagement within a restaurant setting in a developing economy context.
This paper used a survey research design, obtaining data via self-administered questionnaire from 500 customers of 25 restaurants. A five-stage analysis involving exploratory factor analysis, ANOVA, multiple regression, cluster analysis and multinomial logistic regression was carried out using SPSS 22 for Windows.
Results from the study show that three relational benefits (social benefit, exploration and entertainment) contribute significantly to consumers’ brand engagement in a restaurant service setting. Variations across consumers with low, medium and high brand engagement levels are also provided.
The paper extends the current understanding of brand engagement from a restaurant setting. It provides evidence to issues of potential research and managerial interests and offers insightful implications to the academic and practitioner communities.
Ofori, KS, Boateng, H, Okoe, AF & Gvozdanovic, I 2017, 'Examining customers’ continuance intentions towards internet banking usage', Marketing Intelligence and Planning, vol. 35, no. 6, pp. 756-773.View/Download from: Publisher's site
© 2017, © Emerald Publishing Limited. Purpose: The purpose of this paper is to identify factors that affect continuance intention towards internet banking usage using the institutional trust theory. Design/methodology/approach: Data were collected from 481 internet banking users from a bank in Ghana using a questionnaire. The respondents were internet banking users. Data were analysed using partial least square-structural equation modelling. Findings: The results from the analysis revealed that information quality, service quality, privacy and security concerns were significant predictors of both trust and satisfaction. Structural assurance and situational normality were also found to significantly affect trust. Other factors that were found to be significant of continuance intention included satisfaction and trust. Originality/value: Studies investigating customers’ continuance intention towards internet banking usage using the institutional trust theory in an emerging economy like Ghana is rare. Hence, this study provides a model for banks operating in Ghana to understand internet banking customers’ continuance intention towards internet banking usage.
Agyemang, GF, Dzandu, DM & Boateng, H 2016, 'Knowledge sharing among teachers: the role of the Big Five Personality Traits', VINE: The Journal of Information and Knowledge Management Systems, vol. 46, no. 1, pp. 64-84.View/Download from: Publisher's site
– The purpose of this study was to ascertain the effect of personality traits on knowledge-sharing attitude and behaviour among teachers.
– The study employed a survey research. Convenience sampling technique was used to select the sample of 300 respondents out of which 247 was used in the final analysis. Data was analysed using hierarchical regression.
– The results indicate that the Big Five Personality traits have effects on knowledge-sharing attitude and behaviour of teachers. With the exception of conscientiousness trait, all the traits used in this study cause a significant change in the variations of the knowledge-sharing attitude and behaviour of the teachers.
– The main limitation of the study is the use of the convenient sampling technique in choosing the subject; however, this was because there was no sampling frame, making it difficult to use probability-sampling technique.
– This study contributes to the growing literature on the relationships among personality traits and knowledge sharing attitude and behaviour.
Boateng, H 2016, 'An analysis of corporate social responsibility communication on the websites of banks operating in Ghana', Communicatio: South African Journal for Communication Theory and Research, vol. 42, no. 1, pp. 100-118.View/Download from: Publisher's site
CSR communication has received increased attention from researchers in recent times. The extant literature indicates that philanthropy dominates the CSR communications of most firms in Africa. Furthermore, the existing literature shows that state-owned firms’ CSR communication focuses more on environmental and community issues. Thus, this study examines the differences between local and foreign banks with regard to their CSR communications. It also examines which stakeholder groups banks pay great attention to, in their CSR communication. Data were collected from the websites of 26 banks operating in Ghana. using quantitative content analysis as analytical technique, it was found that foreign banks are better at communicating customer and employee CSR information than local banks. In addition, the findings show that state-owned banks report more information on donations and philanthropy.
Boateng, H 2016, 'Customer Knowledge Management on Social Media Platform: A case study of MTN Ghana and Vodafone Ghana', Information Development: the international journal for librarians, archivists and information specialists, vol. 32, no. 3, pp. 440-451.
Boateng, H & Agyemang, FG 2016, 'The role of agreeableness trait and communal organisational culture in knowledge sharing', International Journal of Knowledge Management Studies, vol. 7, no. 1-2, pp. 154-165.View/Download from: Publisher's site
© 2016 Inderscience Enterprises Ltd. Several factors have been found to either facilitate or impede knowledge sharing. This study sought to examine the role of agreeableness trait and communal organisational culture in knowledge sharing. It used the survey research technique as the research design. The convenient sampling technique was used to select 234 respondents. Questionnaire was used as the data collection instrument. Data were analysed using multiple linear regression. The results indicate that both agreeableness trait and communal organisational culture significantly predict knowledge sharing, however, communal organisational culture predicts knowledge sharing more than agreeableness trait. Recommendations have been provided at the end of the study.
Boateng, H & Gyamfi Agyemang, F 2016, 'A qualitative insight into key determinants of knowledge sharing in a public sector institution in Ghana', Information Development: the international journal for librarians, archivists and information specialists, vol. 32, no. 1, pp. 35-43.View/Download from: Publisher's site
The purpose of this study was to examine the factors influencing knowledge sharing in a public sector institution in Ghana. A case study of the factors influencing knowledge sharing among employees at Afigya Kwabre District Assembly in the Ashanti Region of Ghana was used as the research design. The purposive sampling technique was used to select the sample. A semi-structured interview guide was used for data collection. The data was analyzed using the thematic analysis technique. The study found mutual trust, respect and care for one another, the quest for organizational success, education and experience level of employees as the significant factors influencing knowledge sharing in the Afigya Kwabre District Assembly
Boateng, H & Okoe, AF 2016, 'Consumers’ attitude towards social media advertising and their behavioural response: the moderating role of corporate reputation', Journal of Research in Interactive Marketing, vol. 9, no. 4, pp. 299-312.View/Download from: Publisher's site
Boateng, H, Adam, DR, Okoe, AF & Anning-Dorson, T 2016, 'Assessing the determinants of internet banking adoption intentions: A social cognitive theory perspective', Computers in Human Behavior, vol. 65, pp. 468-478.View/Download from: Publisher's site
Boateng, H, Dzandu, MD & Tang, Y 2016, 'Knowledge sharing among employees in Ghanaian Industries: The role of transformational leadership style and communal organizational culture', Business Information Review, vol. 33, no. 3, pp. 145-154.View/Download from: Publisher's site
Boateng, H, Okoe, FA & Omane, AB 2016, 'Does personal innovativeness moderate the effect of irritation on consumers’ attitudes towards mobile advertising', Journal of Direct, Data and Digital Marketing Practice.
Dzandu, MD, Boateng, H, Agyemang, GF & Quansah, F 2016, 'Social media adoption among University Students: What is the role of gender, perceived usefulness and perceived ease of use', International Journal of Social Media and Interactive Learning Environments, vol. 4, no. 2.View/Download from: Publisher's site
Social media adoption has been phenomenal especially among the youth. This study seeks to examine the effect of perceived usefulness, perceived ease of use and gender on social media adoption. The survey research design was used in this study to provide a basis for the generalisation of the findings of this study. The respondents were mostly youth and were selected using convenience sampling technique. Data was analysed using multiple regression. The findings indicate that, perceived usefulness and perceived ease of use significantly predict social media adoption. However, there is no significant difference between males and females on adoption of social media. The implications of the results for the youth, teachers, technologist, marketers and developers of information systems have been put forward.
Okoe, A & Boateng, H 2016, 'Assessing the Online CSR communication of an indigenous Ghanaian Bank', Communication Research and Practice, vol. 2, no. 2, pp. 229-243.View/Download from: Publisher's site
Okoe, AF & Boateng, H 2016, 'Assessing the CSR information needs of Microfinance institutions’ (MFIs) customers', Journal of Information, Communication and Ethics in Society, vol. 14, no. 3, pp. 272-287.View/Download from: Publisher's site
© 2016, © Emerald Group Publishing Limited. Purpose: This paper aims to seek to ascertain the corporate social responsibility (CSR) information needs of customers of microfinance institutions (MFIs). It also ascertains their media preferences for CSR disclosure. Design/methodology/approach: The study adapted Wilson’s (1981) concept of information needs as the conceptual basis of this study. Case study research design was used. The respondents consisted of customers of MFIs in Ghana. Semi-structured interview was used to collect the data. Data were analysed using thematic analysis technique. Findings: The study found that the CSR information needs of MFIs’ customers relate to moral disclosure, business survival disclosure, financial and business terms and conditions disclosure, donations disclosure and capacity building and training disclosure. The study also found that family and friends are the most reliable sources of CSR information for MFIs’ customers. Originality/value: There is a great deal of literature available on CSR disclosure. However, limited studies have investigated the information needs of customers regarding CSR disclosure. Again, CSR disclosure in the Microfinance sector has received limited attention in the existing literature. This study expanded the existing literature by investigating the CSR information needs of MFIs’ customers.
Okoe, AF & Boateng, H 2016, 'Two-way communication on bank websites in Ghana: A data triangulation approach', Information Development, vol. 32, no. 5, pp. 1471-1484.View/Download from: Publisher's site
Okoe, AF, Boateng, H & Mensah, TD 2016, 'The effects of job satisfaction, employee commitment, workplace friendship and team culture on service recovery performance', Management Science Letters, vol. 6, pp. 713-722.View/Download from: Publisher's site
The existing literature has called for more studies to be conducted on how human resource activities affect service recovery performance. This study therefore ascertains the effects of Job Satisfaction, employee Commitment, Workplace Friendship and Team Culture on Service Recovery Performance. The survey research design was used in this study. The participants were frontline employees from the various service sectors in Ghana. The convenience sampling was used as the sampling technique. A total of 372 responses were used in the final analysis. The scale items were adapted from the existing literature. Confirmatory factor analysis was used to assess the fit of the model. Multiple linear regression was used to test the hypotheses. The findings indicate that Job Satisfaction, Employee Commitment, Workplace Friendship and Team Culture significantly exerts positive influence on Service Recovery Performance of frontline employees. The findings from the study imply that there are several antecedents to Service Recovery Performance. Team Culture, Workplace Commitment, and Employee Commitment can influence Job Satisfaction which in turn will affect Service Recovery Performance resulting in customer satisfaction and retention.
Okoe, FA, Boateng, H & Anning Dorson, T 2016, 'Consumers’ preference for Foreign Products: Do Family Communication Patterns and Self Esteem play a role?', International Journal of Business and Emerging Markets, vol. 8, no. 2, pp. 211-221.
Osakwe, NC, Boateng, H, Popa, S, Chovancová, M & Soto-Acosta, P 2016, 'Understanding cosmopolitan consumers’ repeat purchasing in the emarketplace: Contribution from a brand orientation theoretical perspective', E & M Ekonomie a Management, vol. 19, no. 4, pp. 149-166.View/Download from: Publisher's site
As this scientiﬁc paper is positioned under the relatively big umbrella of relationship marketing; it thus makes a fruitful attempt to bridge the gap between scholarship and practice. Our overriding objective of this study was to explore critically the contribution of customers’ brand orientation as well as other vital constructs such as social media engagement, (e)vendor reputation and (e)WoM on repeat purchasing intention amongst cosmopolitan consumers in eMarketplace context. Data were collected through a non-probabilistic sampling technique from cosmopolitan consumers in one of the EU-27 countries, Slovakia. Data was analysed using the Partial Least Squares structural equation modelling. This study modelled online consumers’ repeat purchasing decision using constructs such as brand orientation, vendor reputation, vendors’ social media site engagement. The study found that brand orientation leads to a higher perception of vendors’ reputation online. The ﬁndings showed that a positive and signiﬁcant relationship exists between brand orientation and consumers engagement with vendors’ social media site. Furthermore, this studyfound that vendors’ reputation has a signiﬁcant effect on (e)WoM. Importantly, this study conﬁrmed the substantial effect of (e)WoM on repurchase intentions. These ﬁndings imply that online retail brands should ‘push’ their product offerings via some of the popular social networking sites (SNSs) and, importantly, endeavour to keep track of those online users in the social media community who most likely have afﬁnity towards their brands and/or other similar brands. By and large, the paper has demonstrated that the studied constructs are key in consumers’ decision making online. Hopefully, the ﬁndings of the research will assist the online retail vendor in its execution of (robust) customer friendly policies.
29 Okoe, FA & Boateng, H 2015, 'Consumers Attitudes toward and Intentions to Accept Mobile Advertising', Management Science Letters, vol. 5, no. 9, pp. 833-842.
Agyemang, FG, Boateng, H & Dzandu, MD 2015, 'Dialogic communication on universities in Ghana libraries’ websites', The Electronic Library, vol. 33, no. 4, pp. 684-697.View/Download from: Publisher's site
– This study aims to ascertain the contents of universities in Ghana libraries’ websites and find the dialogic potential of the websites.
– A qualitative content analysis technique was used. The sample includes the libraries’ websites of universities in Ghana that have received presidential charter. A checklist was developed to assess the content of the websites. In assessing the dialogic potential of the websites, Kent and Taylors’ framework was used.
– Findings from the study show that Ghanaian universities libraries’ websites are providing only static information about libraries and their services. The libraries’ websites are deficient in providing vital information on newspapers, print journals, frequently asked questions and date of post. Again, findings of the study indicate that universities in Ghana libraries’ websites have poor dialogic features.
– There is no study investigating the dialogic potential of universities in Ghana libraries’ websites.
Boateng, H & Agyemang, FG 2015, 'The effects of knowledge sharing and knowledge application on service recovery performance', Business Information Review, vol. 32, no. 2, pp. 119-126.View/Download from: Publisher's site
© 2015, © The Author(s) 2015. This study set out to discover the effects of knowledge sharing (KS) and knowledge application (KA) on service recovery performance (SRP) through survey-based research. The population of the study consisted of front-line employees of hotels in Accra. The study found significant and positive effects of both KS and KA on SRP. Data were analysed using linear and multiple regression.
Boateng, H & Agyemang, FG 2015, 'The Role of Culture in Knowledge Sharing in a Public-Sector Organization in Ghana: Revisiting Hofstede’s Model', International Journal of Public Administration, vol. 38, no. 7, pp. 486-495.View/Download from: Publisher's site
The purpose of this study was to ascertain the role of culture in knowledge-sharing drawing on Hofstede’s culture framework. The case study research design was employed as the research design. Semistructured interview guide was used as the data gathering instrument. Data analysis was done using the thematic analysis technique. Under power distance, four themes were identified as being crucial in knowledge sharing in Afiya Kwabre District Assembly. These factors are decision-making involvement, power and status, delegation of responsibilities, and respect and fairness. In addition, three major themes emerged under uncertainty avoidance—broadening knowledge, job security, and group membership.
Boateng, H & Agyemang, GF 2015, 'Examining the effect of Knowledge Sharing and Knowledge Application on Service Recovery Performance in Hotels: Evidence from Ghana', Business Information, vol. 32, no. 2, pp. 119-126.
The study sought to ascertain the factors influencing knowledge application in Ghanaian industries. The study employed a survey technique as the research design. Purposive and snowball sampling techniques were used to select 300 respondents. Questionnaire was the main data collection tool. Data was analysed using descriptive statistics and factor analysis. The study found that organizational culture, trust and absorptive capacity are the factors influencing knowledge application in Ghanaian industries. The strategic implications of the findings are discussed in the paper.
Boateng, H & Okoe, AF 2015, 'Determinants of consumers’ attitude towards social media advertising', Journal of Creative Communications.
Purpose – This study aims to find the role of demographic variables in knowledge sharing among
teachers in senior high schools. The relationship between demographic variables and knowledge
sharing has not been clearly established in the existing literature.
Design/methodology/approach – The survey research design was used as a methodology for the
study. The participants of the study were senior high school teachers. These participants were selected
using convenience sampling technique. Questionnaire was used as instrument for data collection. Data
were anaylsed using descriptive statistics and multiple regression.
Findings – The study found that male teachers share more of their knowledge than female teachers.
Additionally, first degree holders were found to share their knowledge more than Higher National
Originality/value – This study has established the relationship between demographic variables and
knowledge sharing among senior high school teachers in Ghana.
Okoe, AF, Boateng, H, Quansah, F & Omane, AB 2015, 'Self Esteem, Customer Identification and Willingness to Pay Price Premium: Evidence from Young Consumers Market', Asian Journal of Marketing, vol. 9, no. 1, pp. 27-37.View/Download from: Publisher's site
Boateng, H, Agyemang, GF & Dzandu, MD 2014, 'The Pros and Cons of Library Automation in a Resource Challenged Environment: A Case Study of KNUST Library', Library Philosophy and Practice, vol. 2014, pp. 1-21.
The study sought to ascertain the challenges and benefits of library automation and to recommend how the challenges could be addressed. The study employed single case study techniques as the research design. Semi-structured interview was used for the data gathering. Data was qualitatively analysed using a thematic approach.It highlights retrospective conversion, lack of local experts, lack of trained staffs, unstable power supply, desert of job, attitudinal problems as the challenges confronting the library. The study also shows that as a result of automation, the library is faster and efficient than before in its operations.
Boateng, H, Dzigbordi Dzandu, M & Tang, Y 2014, 'An investigation into knowledge acquisition idiosyncrasies in Ghanaian universities', VINE, vol. 44, no. 4, pp. 579-591.View/Download from: Publisher's site
Dzigbordi Dzandu, M, Boateng, H & Esinu Dzandu, C 2014, 'Key determinants of students’ mobile phone choice', Management Science Letters, vol. 4, no. 8, pp. 1801-1814.View/Download from: Publisher's site
The paper investigates the factors influencing customers choice of telecommunication network
in Ghana. The survey design was employed to enable the researchers perform statistical
analysis. Questionnaire consisting of Likert scale question was used to collect the primary data.
Multiple regression analysis was performed to ascertain the factors influencing customers’
choice of telecommunication networks. The study found six factors that influence customers to
choose a particular network. These factors include; brand awareness, brand image, perceived
quality, price, convenience and brand loyalty. The study concludes that all the six factors
contribute to the factors that drive consumer choice of telecommunications service in Ghana.
Narayan, B, Luca, E, Boateng, H, Tiffen, B, England, A & Booth, M 2018, 'Scholarly communication practices in humanities and social sciences: a study of researchers’ attitudes and awareness of open access', On USB only, The Information Behaviour Conference, Krakow, Poland.
Academic librarians play a vital role in informing researchers about developments and trends in scholarly communication (Rodriguez, 2015), including the provision of publications support and open access (OA), especially through the university’s institutional repository (IR), often managed by the library. Given mandates from funders for open access dissemination of research outputs (ARC, 2017; NHMRC, 2014), OA practices are becoming increasingly important. Yet, its adoption has been typically slower in the Humanities, Arts, and Social Sciences (HASS) when compared to fields such as physics or biomedicine (Suber, 2017). This paper presents the results of a project exploring the perceptions and practices of researchers working in HASS towards OA, based on a study conducted at the University of Technology Sydney (UTS), specifically focusing on its IR. Despite UTS’ mandated requirements for researchers to deposit their research outputs in the IR, the adoption rate has been low (about 29% overall and lower in HASS).
The work outlined in this abstract was supported by the Library and Information Science Research Australia (LISRA), a three year project funded by the Australian Research Council that aims encourage and enable research culture and practice within Australia’s library and information profession. LISRA is being undertaken in partnership with ALIA, NSLA, University of Southern Queensland and Swinburne University. This abstract is one of three abstracts being submitted for consideration as a special LISRA themed session at APLIC 2018.
The findings highlight some of the barriers and challenges facing open access in HASS, including perception of open access journals, publication pressures, and also the usability of the university repositories (Luca & Narayan, 2016; Narayan & Luca, 2016). Library staff also identified a lack of awareness about open access among faculty members, and issues relating to how the university communicated with them about OA. The finding...
Boateng, H & Narayan, B 2017, 'Exploring knowledge creation and information sharing within the culturally situated world of Ghana’s traditional Kente community', Proceedings of i3 Information Interactions and Impact 2017, i3 Information Interactions and Impact, Robert Gordon University, Aberdeen, UK, pp. 38-40.
Boateng, H 2016, 'Informal Knowledge Sharing: A Study of Ghana. Presented at Convergence and Emergence', UTS Faculty of Arts and Social Sciences Annual Higher Degree Research Student Conference, University of Technology Sydney, Sydney.
Boateng, H & Abdul-Hamid, I 2016, 'Blogging and Women Empowerment: An assessment of natural hair bloggers from Ghana', School of Social Science International Conference on The Social Sciences, Good Governance and Sustainable Development Goals, Accra Ghana.
Boateng, H & Abdul-Hamid, I 2016, 'Postgraduate Research Students’ Perceptions of Plagiarism on Facebook', International Research Conference on Promoting Humanities Research for Development in Africa.
Boateng, H & Abdul-Hamid, I 2016, 'The blame Game, Accusations and Counter Accusations: An Empirical Investigation into Political Communication in Ghana', UGBS Conference and Development, UGBS Ghana.
Hinson, RE, Anne, R, Boateng, H & Okoe, AF 2017, 'Mining firms and Sustainability Reporting in Ghana', 7th International Conference on Social Sciences, Cape Town, South Africa.
Nylund, PA, Serrat, NA, Ferràs, X, Viardot, E & Boateng, H 2015, 'Internal and External Financing of Innovation: European Evidence', R&D Management Conference, Pisa.
8 Dzandu, MD, Boateng, H & Tang, Y 2014, 'Knowledge Sharing Idiosyncrasies of University Students in Ghana', 15th International Conference on Informatics and Semiotics in Organisations, International Conference on Informatics and Semiotics in Organisations, Shanghai, China.
Boateng, H 2013, 'Corporate Social Responsibility Practices in Ghana: a Content Analysis of Daily Graphic', UGBS Conference and Development, UGBS Ghana.