Dr Abedin's research examines positive and negative impacts of social information systems on organisations and people.In particular, his research interest is at the intersection of Health analytics, social analytics, Artificial Intelligence, and digital transformation. Babak's research is inspired by behavioural theories and real-world problems, and is often funded by Industry parners (exceeding $150k). He has led supervision of four HDR candidates to completion, and is currently supervising PhD students in social media addiction, managin AI and Explainable AI (XAI), digital transformation, and health informatics. His publications have appeared in outlets such as the journal of the Association for Information Science and Technology, Internet Research, Journal of the American Medical Informatics, Information Systems Frontiers, and Computers & Education. Babak has also written for The Conversation and has been invited to speak at CEBIT Australia 2019, and for interviews with ABC News 24, The Australian, 2Ser Radio and others. He is a HDR coordinator of School of ISM, and also serves at various University and Faculty committees. Babak teaches into Master of Information Systems and Master of Business Analytics. In 2019, he was awarded UTS Teaching & Learning Citation.
Dr Abedin hold a Bachelor of Industrial Engineering from IUST, and Master of Information Technology Management from University of Tehran, Iran. He has received UNSW's Postgraduate international scholarship in 2006 and completed his PhD in Information Systems in 2010. He moved to Macquarie University in 2009 as a Lecturer and Postgraduate Program Coordinator, and then joined UTS as a Senior Lecturer in Information Systems. Prior to that, he used to work as a business and IT consultant for over six years.
Selected research grants:
- 2018-2021: Continuous Transformation of Government Agencies in the Digital Era ($27,500), funded by Industry research partner
- 2019-2020: Categorising and prioritising content in the Sane Australia peer support forums ($58,000), SANE Australia
- 2018-2019: Developing a Novel Coding Scheme for Content and Thematic Analysis of Cancer Council Online Community, ($25,000) funded by Cancer Council NSW
- 2017-2018: Bioenergy alternatives to hazard reduction burns: myth or reality analysis on social media ($17,000), funded by UTS Faculty of Engineering & IT
- 2016-2017: Harnessing the Power of Social Media Platforms for Older People: A Social Media Strategy Assessment for the Whiddon Group ($20,000) co-funded by Whiddon Group and UTS
- 2014–2015: Australia-China business in the Asian century: developing skills for accountants and establishing linkages with the Australian-Chinese business community through MOOCs - Research Contract funded by CPA Australia ($23,000)
- 2011–2012: A Critical Success Factors Model for Communicating with Social Networking Sites Users: A Business Perspective ($20,000), Macquarie University
- UTS, Faculty of Engineering & IT Learning & Teaching Grant (2017): Collaborative prototyping for group assignments ($4,000)
- Macquarie University, Faculty of Business and Economics Award for Learning & Teaching(2010): Enhancement of student experience & significant contribution to the information systems units ($5,000)
- Editorial Board Member: Electronic Markets
- Editorial Board Member: J. of Theoretical and Applied Electronic Commerce Research
- Guest Editor: Journal of Organizational Computing & Electronic Commerce, special issue on Social Computing and Service Innovation 2016-2017
- Section Editor: Australasian Journal of Information Systems (AJIS)
- PACIS 2016, ACIS 2017 track co-chair
Can supervise: YES
- Responsible and trasnparent AI
- Digital health and health analytics
- Dark side of IT and social media
- Digital transformation
- Systematic literature reviews
- Enterprise Information Systems
- Information Systems Strategy
- Business Intelligence
- Research Methods
- Accounting Information Systems
Beydoun, G, Abedin, B & merigo, J 2019, 'Twenty Years of Information Systems Frontiers', Information Systems Frontiers, vol. Volume 21, Issue 2, 1 April 2019, Pages 485-494, no. 2.View/Download from: UTS OPUS or Publisher's site
Beydoun, G, Abedin, B, Merigo Lindahl, JM & Vera, M 2019, 'Twenty Years of Information Systems Frontiers', Information Systems Frontiers, vol. 21, no. 2, pp. 485-494.View/Download from: Publisher's site
© 2019, Springer Science+Business Media, LLC, part of Springer Nature. Information Systems Frontiers is a leading international journal that publishes research at the interface between information systems and information technology. The journal was launched in 1999. In 2019, the journal celebrates the 20th anniversary. Motivated by this event, this paper aims to review this first twenty years of publication record to uncover trends most influential on ISF. The analysis considers various metics including citation structure of the journal, most-cited papers, the most influential authors, institutions and countries, and citing articles. Importantly, the paper presents a thematic analysis of the publications that appeared in ISF in the past 20 years. The thematic analysis is evidenced by two sources of data: First, a bibliometric analysis highlighting core topics within the past 20 years is presented. Second, a semantic analysis of keywords introduced by the authors themselves is applied.
Jafarzadeh, H, Abedin, B, Aurum, A & D'Ambra, J 2019, 'Search Engine Advertising Perceived Effectiveness: A Resource-Based Approach on the Role of Advertisers' Competencies', Journal of Organizational and End User Computing, vol. 31, no. 4, pp. 46-73.View/Download from: Publisher's site
Search engine advertising (SEA), in which businesses (or advertisers) bid on keywords and pay search engine providers (e.g. Google) to get a secure place on the first page of search results, is a prominent source of revenue for search engine companies, and an effective method for businesses to promote their visibility on the Web. SEA is a complex and dynamic form of advertising and managing it effectively is still a challenge for many businesses, particularly smaller businesses. Building upon resource-based theory, this study has developed a context-specific model for understanding advertisers' competency factors that influence SEA effectiveness. Using structural equation modelling and survey data collected from 142 businesses, this research has found that SEA effectiveness is influenced by organizations' ability to manage keywords and bids, ability to analyse and monitor outcomes, advertising expertise, commitment to SEA task, and the use of external experts. Moderating relationships between the factors have been examined, and the implications of the findings for both academics and practitioners have been discussed.
Abedin, B & Qahri-Saremi, H 2018, 'Introduction to the Special Issue — Social Computing and Service Innovation: A Framework for Research', Journal of Organizational Computing and Electronic Commerce, vol. 28, no. 1, pp. 1-8.View/Download from: Publisher's site
Erfani, S & Abedin, B 2018, 'Impacts of the use of social network sites on users' psychological well‐being: A systematic review', Journal of the Association for Information Science and Technology, vol. 69, no. 7, pp. 900-912.View/Download from: Publisher's site
As Social Network Sites (SNSs) are increasingly becoming part of people's everyday lives, the implications of their use need to be investigated and understood. We conducted a systematic literature review to lay the groundwork for understanding the relationship between SNS use and users' psychological well‐being and for devising strategies for taking advantage of this relationship. The review included articles published between 2003 and 2016, extracted from major academic databases. Findings revealed that the use of SNSs is both positively and negatively related to users' psychological well‐being. We discuss the factors that moderate this relationship and their implications on users' psychological well‐being. Many of the studies we reviewed lacked a sound theoretical justification for their findings and most involved young and healthy students, leaving other cohorts of SNS users neglected. The paper concludes with the presentation of a platform for future investigation.
Jafarzadeh, H, Akbari, P & Abedin, B 2018, 'A methodology for project portfolio selection under criteria prioritisation, uncertainty and projects interdependency–combination of fuzzy QFD and DEA', Expert Systems with Applications, vol. 110.View/Download from: Publisher's site
Nadeem, A, Abedin, B, Cerpa, N & Chew, E 2018, 'Editorial: Digital Transformation & Digital Business Strategy in Electronic Commerce - The Role of Organizational Capabilities', Journal of Theoretical and Applied Electronic Commerce Research, vol. 13, no. 2.View/Download from: Publisher's site
Abedin, B & Babar, A 2018, 'Institutional vs. Non-institutional use of Social Media during Emergency Response: A Case of Twitter in 2014 Australian Bush Fire', Information Systems Frontiers, vol. 20, no. 4, pp. 729-740.View/Download from: Publisher's site
© 2017 Springer Science+Business Media, LLC Social media plays a significant role in rapid propagation of information when disasters occur. Among the four phases of disaster management life cycle: prevention, preparedness, response, and recovery, this paper focuses on the use of social media during the response phase. It empirically examines the use of microblogging platforms by Emergency Response Organisations (EROs) during extreme natural events, and distinguishes the use of Twitter by EROs from digital volunteers during a fire hazard occurred in Australia state of Victoria in early February 2014. We analysed 7982 tweets on this event. While traditionally theories such as World System Theory and Institutional Theory focus on the role of powerful institutional information outlets, we found that platforms like Twitter challenge such notion by sharing the power between large institutional (e.g. EROs) and smaller non-institutional players (e.g. digital volunteers) in the dissemination of disaster information. Our results highlight that both large EROs and individual digital volunteers proactively used Twitter to disseminate and distribute fire related information. We also found that the contents of tweets were more informative than directive, and that while the total number of messages posted by top EROs was higher than the non-institutional ones, non-institutions presented a greater number of retweets.
Erfani, SS, Abedin, B & Blount, Y 2017, 'The effect of social network site use on the psychological well-being of cancer patients', Journal of the Association for Information Science and Technology, vol. 68, no. 5, pp. 1308-1322.View/Download from: Publisher's site
Social network sites (SNSs) are growing in popularity and social significance. Although researchers have attempted to explain the effect of SNS use on users' psychological well-being, previous studies have produced inconsistent results. In addition, most previous studies relied on healthy students as participants; other cohorts of SNSs users, in particular people living with serious health conditions, have been neglected. In this study, we carried out semistructured interviews with users of the Ovarian Cancer Australia (OCA) Facebook to assess how and in what ways SNS use impacts their psychological well-being. A theoretical model was proposed to develop a better understanding of the relationships between SNS use and the psychological well-being of cancer patients. Analysis of data collected through a subsequent quantitative survey confirmed the theoretical model and empirically revealed the extent to which SNS use impacts the psychological well-being of cancer patients. Findings showed the use of OCA Facebook enhances social support, enriches the experience of social connectedness, develops social presence and learning and ultimately improves the psychological well-being of cancer patients.
Abedin, B 2016, 'Diffusion of Adoption of Facebook for Customer Relationship Management in Australia: An Exploratory Study', Journal of Organizational and End User Computing: the international journal of information user management, vol. 28, no. 1, pp. 56-72.View/Download from: Publisher's site
Despite increasing popularity of social networking sites (SNSs) among customers, it is still unclear for
many small-medium enterprises (SMEs) why they may need to embark on a presence on SNSs such
as Facebook, and what are the opportunities and/or challenges of customer relationship management
(CRM) on these websites. Using diffusion of innovation theory and interviews with twenty Australian
organizations, this study found that SNSs governance is the most influential factor for SMEs in effective
implementation of Facebook for CRM. Results also show that market pressures, direct customer
service, brand promotion, and experimental purposes are among key motivations for organizations
to use Facebook for CRM. Ease of use, ease of receiving customers’ feedback, availability of rich
tools, and the opportunity to reach a large number of potential and existing customers are amongst the
key benefits; and dealing with negative comments, finding qualified human resources, reliability of
Facebook policies, and scalability of Facebook page are key challenges in using Facebook for CRM.
Abedin, B & Qahri-Saremi, H 2016, 'Call for submissions: Journal of Organizational Computing and Electronic Commerce special issue on "Social Computing and Service Innovation"', JOURNAL OF ORGANIZATIONAL COMPUTING AND ELECTRONIC COMMERCE, vol. 26, no. 1-2, pp. 1-2.
Blount, Y, Abedin, B, Vatanasakdakul, S & Erfani, S 2016, 'Integrating enterprise resource planning (SAP) in the accounting curriculum: a systematic literature review and case study', Accounting Education: An International Journal, vol. 25, no. 2, pp. 185-202.View/Download from: Publisher's site
This study investigates how an enterprise resource planning (ERP) software package SAP was integrated into the curriculum of an accounting information systems (AIS) course in an Australian university. Furthermore, the paper provides a systematic literature review of articles published between 1990 and 2013 to understand how ERP systems were integrated into curriculums of other institutions, and to inform the curriculum designers on approaches for adopting SAP, the benefits and potential limitations. The experiences of integrating SAP into an AIS course from both the students and teaching staff perspectives are described and evaluated. The main finding was the importance of resourcing the instructors with technical and pedagogical support to achieve the learning outcomes. The paper concludes by proposing critical success factors for integrating ERP effectively into an AIS course.
Erfani, S, Blount, Y & Abedin, B 2016, 'The influence of health-specific social network site use on the psychological well-being of cancer-affected people', Journal of the American Medical Informatics Association, vol. 23, no. 3, pp. 467-476.View/Download from: Publisher's site
Jafarzadeh, H, Aurum, A, D'Ambra, J, Abedin, B & Assemi, B 2015, 'SEARCH ENGINE ADVERTISING ADOPTION AND UTILIZATION: AN EMPIRICAL INVESTIGATION OF INFLECTIONAL FACTORS', JOURNAL OF ORGANIZATIONAL COMPUTING AND ELECTRONIC COMMERCE, vol. 25, no. 4, pp. 402-427.View/Download from: Publisher's site
Abedin, B, Daneshgar, F & D Ambra, J 2014, 'Pattern of non-task interactions in asynchronous computer-supported collaborative learning courses', Interactive Learning Environments, vol. 22, no. 1, pp. 18-34.View/Download from: Publisher's site
Erfani, SS & Abedin, B 2014, 'Effects of Web based cancer support resources use on cancer affected people: A systematic literature review', The International Technology Management Review, vol. 4, no. 4, pp. 201-211.View/Download from: Publisher's site
Abedin, B & Jafarzadeh, H 2013, 'Attracting and Retaining Customers on Facebook Business Pages: A Content Analysis of an Online Discussion Forum', International Journal of Technology Marketing, vol. 8, no. 3, pp. 304-315.View/Download from: Publisher's site
As social networking sites (SNSs), and in particular Facebook, become more popular among users and as organisations more and more appreciate benefits of communication with customers on Facebook, it has become increasingly important for organisations to attract more customers to their Facebook business pages and to retain them. Yet for many organisations the question is in what ways they can attract more customers to their Facebook page and also how they should use this website to effectively interact with customers. This paper examines the content of business owners as well as SNSs experts and gurus online discussions to address this question. The findings suggest partnership and link exchange, content creation and management, and design and promotion are three high-level strategies that organisations can use to attract and retain customers on their Facebook business pages.
Abedin, B, Abedin, B, Talaei-Khoei, T & Ghapanchi, A 2013, 'A Review of Critical Factors for Communicating With Customers on Social Networking Sites', International Technology Management Review, vol. 3, no. 4, pp. 208-218.View/Download from: Publisher's site
This paper undertakes a systematic review to gain insight into existing studies on the application of Social Network Sites (SNS). Our systematic review of studies from 1995 to 2012 examines the background and trend of research in the area and provides critical factors that organizations should consider for effectively use social networking sites to communicate with their customers. We note a huge growth in the number of academic papers on the topic since 1998. Seventeen factors were identified as a result of review, which shaped two main themes: (i) A customercentric organizational culture, and (ii) SNS Know-How. The findings show that for a successful and effective use of SNSs, and in particular Facebook, a combination of good understanding of SNSs tools and capabilities as well as a constant and transparent relationship with customers are essential. The findings show that for a successful and effective use of SNSs, and in particular Facebook, a combination of good understanding of SNSs tools and capabilities as well as a constant and transparent relationship with customers are essential.
Abedin, B, Daneshgar, F & D Ambra, J 2012, 'Do non-task interactions matter? The relationship between non-task sociability of computer supported collaborative learning and learning outcomes', British Journal of Educational Technology, vol. 43, no. 3, pp. 385-397.View/Download from: Publisher's site
While technological improvements of the computer supported collaborative learning (CSCL) have been substantial, its nontask social aspect has not received proportional attention. This study investigates the notion of nontask sociability of CSCL, and identifies its relationship with the students’ learning outcomes using the case of an Australian postgraduate programme. Learning outcome is defined as a multiple variable consisting of pedagogical affect, student’s interest and perceived learning. Five items were identified for operationalising the nontask sociability. These are ‘finding help, ‘sense of appealing, ‘sense of boringness, ‘sense of interactivity and ‘sense of frustration. In addition, a strong relationship was revealed between nontask sociability and learning outcomes which implies that further attention needs to be given to the nontask aspect of the CSCL interactions. Theoretical and practical implications of the findings are then discussed.
Ghapanchi, AH, Ghapanchi, A, Talaei-Khoei, A & Abedin, B 2012, 'A Systematic Review on Information Technology Personnel's Turnover', Lecture Notes on Software Engineering, vol. 1, no. 1, pp. 98-101.View/Download from: Publisher's site
This paper employs a systematic review approach to yield an insight into existing studies on the turnover of Information Systems (IS) / Information Technology (IT) personnel. Our systematic review of 72 studies from 1980 to 2009 makes implications about the background and trend of research on IS/IT turnover as well as the theories used in the literature. Based on the results of our review, we propose that the topic of IS/IT turnover has been paid a great deal of attention in recent years. After 1998 especially, there has been significant growth in the number of academic papers on the topic. Business IS and Management discipline areas respectively have published the highest number of papers in the area. Additionally, Maslows Hierarchy of Needs and Dual Factor Theory are two most frequently used theories in IS/IT turnover literature.
Jafarzadeh, H, Aurum, A, D'Ambra, J & Abedin, B 2012, 'Determinant of intention to use search engine advertising: A conceptual model', International Journal of Enterprise Information Systems, vol. 9, no. 3, pp. 22-38.View/Download from: Publisher's site
The innovation of Search Engine Advertising (SEA) acts as a prominent source of revenue for search engine companies, as well as being a solution for businesses to promote their visibility on the Web. However, the underlying factors that contribute to businesses decision to adopt SEA have not been well investigated. Building upon known behavioural theories (Theory of Planned Behaviour, Technology Acceptance Model and Unified Theory of Acceptance and Use of Technology) this paper conceptualizes and develops a context-specific model for understanding the factors that influence the decision of businesses to utilize SEA. The conceptual model of the paper proposes that this decision is influenced by four direct factors (attitude toward SEA, subjective norms, perceived control over SEA, perceived benefits of SEA) and ten indirect factors (trust in search engines, perceived risk of SEA, ability to manage keywords and bids, ability to analyse and monitor outcomes, ability to detect click fraud, advertising expertise, using third party tools, using external experts, perceived complexity of SEA tool, commitment to SEA).The study also identifies future research directions.
Page Header Logo Asian Social Science USER Username Password Remember me JOURNAL CONTENT Search Browse By Issue By Author By Title Other Journals FONT SIZE Make font size smallerMake font size defaultMake font size larger INFORMATION For Readers For Authors For Librarians CURRENT ISSUE Atom logo RSS2 logo RSS1 logo HOME ABOUT LOG IN REGISTER SEARCH CURRENT ARCHIVES ANNOUNCEMENTS RECRUITMENT EDITORIAL TEAM SUBMISSIONS INDEX CONTACT OTHER JOURNALS PUBLISHER Home > Vol 7, No 11 (2011) >Abedin Web 2.0 and Online Learning and Teaching: A Preliminary Benchmarking Study Babak Abedin Abstract The context of online learning has been transformed by the advent of Web 2.0. While universities have just recently started to use Web 2.0 applications, these applications already exist in the students personal and educational world. Yet it is still not clear in what ways universities may be able to incorporate Web 2.0 applications in learning and teaching practices. This paper gives an overview of Web 2.0 applications for universities and discusses new opportunities that Web 2.0 has brought for universities. Examples of how some universities have used these applications are then outlined and categorized. The paper also discusses some of the main issues with Web 2.0 applications and provides recommendations for resolving these issues.
Abedin, B, Daneshgar, F & D'Ambra, J 2011, 'Enhancing Non-Task Sociability of Asynchronous Computer Supported Collaborative Learning Environments', Computers & Education, vol. 57, no. 4, pp. 2535-2547.View/Download from: Publisher's site
While from a technological perspective Computer Supported Collaborative Learning (CSCL) systems have been improved considerably, previous studies have shown that the social aspect of the CSCL is often neglected or assumed to happen automatically by simply creating such virtual learning environments. By distinguishing between students non-task social interactions from on-task interactions, and through a content analysis, this paper demonstrates that non-task interactions do occur frequently in CSCL environments. Furthermore, by conducting a self-reported survey, the present study operationalizes non-task sociability of CSCL environments and determines factors that affect them. The findings from the survey revealed that the sense of cohesion and awareness about others significantly impact the non-task sociability of CSCL. Furthermore, the study demonstrates that the perception of self-representation and perception of compatibility affect the sense of cohesion and awareness about others and indirectly contribute to the perceived non-pedagogical sociability of the environment. The findings of this paper can be used in future research for investigating the relationship between the non-task sociability of CSCL and other CSCL factors. The study also provides the CSCL lecturers and facilitators with a conceptual model by which sociability can be explicitly addressed in their course planning and delivery processes. And finally, this study develops and validates an instrument that guides required changes in current CSCL systems to improve the non-task social functionality of the environment.
Abedin, B, Daneshgar, F & D'Ambra, J 2010, 'Underlying Factors of Sense of Community in Asynchronous Computer Supported Collaborative Learning Environments', Journal of Online Learning and Teaching, vol. 6, no. 3, pp. 585-596.
With the proliferation of online and distance courses human factors and social dimensions of computer supported collaborative learning (CSCL) environments are becoming more important than before. Research shows that development of a sense of community among individuals in the CSCL environments improves learning outcomes in such environments. The objective of this study is to examine the underlying dimensions of sense of community. Through an exploratory factor analysis two constructs have emerged: Individuals sense of cohesion and awareness of others. Identification of these factors facilitates a better understanding of sense of community in CSCL environments, which in turn will guide the design of CSCL environments. In addition, the present paper examines the relationships between the facilitating factors of CSCL and the extracted factors in order to assess changes in individuals behavior. These factors include learners characteristics, course characteristics, instructor characteristics, and technical characteristics.
Abedin, B & Sohrabi, B 2009, 'Graph theory application and web page ranking for website link structure improvement', Behaviour & Information Technology, vol. 28, no. 1, pp. 63-72.View/Download from: Publisher's site
Since the web is always developing, and users' needs are constantly changing, organisations in recent decades have increasingly focused on developing information and communication technologies (ICTs). To introduce new e-services to their customers, they have largely invested in web development and promotional activities. The present study, therefore, describes a novel approach for evaluating and improving website link structure by using web usage mining, as well as assessing the usage pattern of an Iranian organisation. Analysing this pattern, the visited paths are illustrated and the website is modelled as a directed graph. On the basis of graph theory definitions, some measures are introduced and applied to evaluate website usability and link structures. Finally, a ranking improvement strategy is proposed and findings are discussed.
Daneshgar, F, Toorn, C & Abedin, B 2009, 'A Research Theme for Investigating the Effectiveness of Collaborative e-Learning in Higher Education', International Journal of Learning, vol. 16, no. 3, pp. 373-384.
This paper provides a research theme for investigating the effectiveness of collaborative learning in online learning teams in university classrooms where substantial variations exist among students in terms of professional experiences, academic and socio/cultural backgrounds. The research theme is the result of a systematic investigation of the current literature, and deriving factors that were cited to affect student’s perception of the effectiveness of collaborative eLearning. The effectiveness of collaborative eLearning therefore is investigated from the student’s perspective. The outcome of the present study is a survey instrument to be administered to students. The ultimate goal of this study is to support the achievement of student’s graduate attributes by developing a generic survey for assessing the effectiveness of collaborative eLearning initially used by the Australian School of Business, and ultimately to be utilized by similar organizations.
Abedin, B & Daneshgar, F 2008, 'Operationalizing Off-task Sociability of Asynchronous Computer Supported Collaborative Learning', Communications of the IBIMA, vol. 1, pp. 152-158.
Many previous studies have emphasized the role of the sociability of the computer supported collaborative learning (CSCL) environments on learning achievements. Also, recent studies have reported that other than on-task interaction, students have considerable off-task interactions in CSCL environments. Yet, more studies are needed to clarify the off-task aspect of social interactions in CSCL and sociability of the environment. This paper attempts to investigate and operationalize sociability of CSCL environments from off-task point of view in order to further clarify this aspect of CSCL. It first reviews previous sociability questionnaires and instruments and then proposes a list of measure to represent and operationalize off-task sociability of CSCL. The proposed list of measures is then validated through experts judges and finally implications are discussed.
Saremi, HQ, Abedin, B & Kermani, AM 2008, 'Website structure improvement: Quadratic assignment problem approach and ant colony meta-heuristic technique', APPLIED MATHEMATICS AND COMPUTATION, vol. 195, no. 1, pp. 285-298.View/Download from: Publisher's site
Abedin, B 2015, 'Adoption of Facebook for Customer Relationship Management for SMEs: Exploring the Underlying Motivations' in Amir Khanlari (ed), Strategic Customer Relationship Management in the Age of Social Media, Business Science Reference, USA, pp. 60-71.View/Download from: Publisher's site
This study has explored organizations’ motivations to adopt Facebook for customer relationship management purposes. Interviews with twenty small to medium sized Australian organizations in this study showed that market pressures, direct customer service, brand promotion, and testing and experiencing are among key motivations for organizations to begin having presence on the Facebook. Ease of use, ease of receiving customers’ feedback, availability of rich tools, and the opportunity to reach a large number of potential and existing customers are found to be amongst the key benefits of such presence. Furthermore, the findings show that dealing with negative comments, finding qualified human resources, ensuring the reliability of Facebook policies, and scalability of Facebook pages are some of the key issues that organizations have experienced with using this website for managing relationship with their customers.
Sethibe, T, Abedin, B, Marjanovic, O & Milne, D 2019, 'A Conceptual Framework of Digital Empowermentof Informal Carers: An Expert Elicitation Study', Twenty-Third Pacific Asia Conference on Information Systems 2019, Xi’an, China.
The growth of social media enables firms to co-create value with customers in online communities. The lack of authority of the sponsoring firm in online communities brings questions on how to orchestrate all members of the online community. The extant literature is unsettled about whether sponsoring online communities by firms are worthwhile, and what shapes value co-creation in these communities. Through a critical realist case study, we examined a firm sponsored community of interest in Indonesia. We found that the sponsoring firm should play roles as a co-creator and as a facilitator and switch between them to navigate a community of interest. This study contributes to current knowledge: (i) we propose three mechanisms in the community of interest and how those can be conditioned by the firm roles when orchestrating communities of interest; (ii) we provide an example of a critical realist case study in the field of information systems
Boroon, L, Abedin, B & Erfani, S 2018, 'Impacts of Dark Side of Online Social Networks (OSNs) on Users: an Agenda for FutureResearch', https://aisel.aisnet.org/pacis2018/194/, Pacific Asia Conference on Information Systems, Association for Information Systems, Yokohama, Japan.
Mukundan, B & Abedin, B 2018, 'A Review of Opportunities and Challenges of Carers' Support on Online Social Platforms', PACIS 2018 Proceedings. 8., Pacific Asia Conference on Information Systems, Yokohama.
The purpose of this study is to investigate opportunities and challenges of carers’ support on online social platforms. We conducted a systematic literature review of 20 journal articles, and explored positive and negative aspects of online social platforms in three main categories: (i) Carer Wellbeing, (ii) Care Service, and (iii) Common Opportunities or Challenges. A Demographic analysis of publication year, country, user type, and research method have been discussed. The study uncovered that online platforms have a proportional amount of positive and negative impacts. We found that (i) the challenges guide us on how to educate carers and plan for uncertainties, and (ii) the opportunities shed a ray of hope on ways to assist the carers using online social networks. Results guide future research in mitigating challenges and strengthening opportunities for supporting and empowering carers on online social platforms.
Abedin, B, Erfani, SH & Blount, Y 2017, 'Social media adoption framework for aged care service providers in Australia', International Conference on Research and Innovation in Information Systems, IEEE, Langkawi, Malaysia.View/Download from: Publisher's site
The aged care sector has been a late adopter of social media platforms for communicating, collaborating, marketing and creating brand awareness. There is little research that examines the adoption of social media by aged care service providers for these purposes. This paper reviews the status of social media adoption in the Australian aged care industry, to understand in what ways social media can serve older people's needs, and to develop recommendations for aged-care service providers to adopt social media applications to empower older people. Through a review of the literature and interviews with Australian experts, this paper suggests aged care providers use a three-phase framework when adopting social media in the aged care sector. The first phase is to adopt a popular public social media platform such as Facebook followed by Instagram and Twitter. The second phase supports interaction by encouraging posts and feedback by locally hosted member forums. The third phase is the adoption of specialised social applications for closed groups and specific functions. The paper concludes with a discussion on the implications of the framework and proposes directions for future research.
Abedini, A, Abedin, B & Miliszewska, I 2017, 'Peer to Peer Adult Learning Engagement in Online Collaborative Learning: Characteristics and Learning Outcomes', PACIS 2017 Proceedings, Pacific Asia Conference on Information Systems, AIS Electronic Library (AISeL), Langkawi, Malaysia.
The purpose of this study is to investigate an under-researched area of adult learning in informal
and unstructured online spaces. The first phase of the project involved a systematic review of 31
studies on adult learners’ peer-to-peer (P2P) interactions in online learning environments. The
aspects explored were: (1), the characteristics of adult P2P engagement in online collaborative
learning environments; (2), the impacts of that engagement on the learning outcomes of adult
learners; and (3), the factors that could facilitate or hinder adult engagement in such
environments. The review revealed that most studies investigated the broad effects of P2P adult
learning on learning outcomes. These effects suggest that: (1) the adult learning efficiency could
be improved through the application of more specialized approaches; and (2), that various
unexplored factors may be important in facilitating P2P adult learning. This research will allow
for better consideration of adult learning processes and activities.
Erfani, SH, Lawrence, C, Abedin, B, Beydoun, GH & Malimu, L 2017, 'Indigenous people living with cancer: developing a mobile health app for improving their psychological well-being', Twenty-third Americas Conference on Information Systems, Americas Conference on Information Systems, AIS Electronic Library, Boston, pp. 1-5.
Poor cancer outcomes experienced by Indigenous Australians result from advanced cancer stages at diagnosis, poorer uptake of and adherence to treatments, higher levels of co-morbidity, and poorer access to inclusive and culturally appropriate care compared with non-Indigenous Australians. Socio-economics and social support can mitigate these problems. Technology-based interventions hold considerable promise for enhancing social support. This paper asks what are the key features of a mobile health application designed to improve the social support and consequently psychological well-being of Indigenous Australians living with cancer? To answer this question, a comprehensive literature review of studies conducted in information systems and health disciplines has been undertaken and a theoretical model is proposed. This study contributes to the existing knowledge base through the development of a new theoretical model and the introduction of the features of a mobile health application that may have a positive impact among Indigenous Australian cancer patients’ psychological well-being.
Abedin, B & Chew, EK 2016, 'Hyperpersonal Value Co-Creation in Online Communities: A Conceptual Framework', ICServ2016, The 4th International Conference on Serviceology ICServ2016, Tokyo, Japan, pp. 315-320.
Erfani, S, Abedin, BABAK & Blount, Y 2016, 'Social support, social belongingness and psychological well- being: benefits of online healthcare community membership', Pacific Asia Conference on Information Systems, PACIS 2016 - Proceedings, Pacific Asia Conference on Information Systems, PACIS, Taiwan.
Abedin, B & Jafarzadeh, H 2015, 'Relationship Development with Customers on Facebook: A Critical Success Factors Model', Proceedings of the 48th Hawaii International Conference on System Science, Hawaii International Conference on System Sciences, IEEE Computer Society, Kauai, Hawaii, USA, pp. 1889-1898.View/Download from: Publisher's site
Social Networking Sites have been increasingly used by organizations to communicate with and manage relationship with existing and new customers. Through a review of the literature, content analysis of online discussions, and a set of interviews with SNS experts, this study has developed a critical success factor model for effective customer relationship management on Facebook. The model suggests seven critical factors: (i) Develop a strategic SNS plan, (ii) Ability to measure and monitor outcomes, (iii) Integrating SNS activities with other forms of marketing, (iv) Let the users/consumers participate, (v) Being committed to SNS task, (vi) Regular updates on the SNS, and (vii) Try to be honest and authentic during the campaign.
Harris, G & Abedin, B 2015, 'Participating or Not Participating? A Sociomaterial Perspective of the Embeddedness of Online Communities in Everyday Life', Australasian Conference on Information Systems 2015, Australasian Conference on Information Systems, ACIS, Adelaide.
Online communities are increasingly becoming a venue for socializing, engaging in politics, and
conducting business. Ironically, the same enabling social–media technology is encroaching into
everyday life and reconfiguring relations of participation. Yet, while participation in online
communities has been widely studied empirically, theoretical aspects of this social phenomenon need
further investigation. This paper uses a sociomaterial perspective to further develop theoretical
explanation of participation in online communities and the impacts of not participating online. A
sociomaterial view of online community participation decenters the human participant and recognises
the agency of technology, thus creating a richer understanding than epistemological paradigms. Using
converging hermeneutic circles, the paper first reviews literature for evidence of sociomaterial
applications to online community research, and then proposes a framework for expressing
participation in online communities from a sociomaterial perspective. Subsequently, implications of
the findings and the potential for future studies are discussed
Russell Waruba & Abedin, B 2015, 'Investigating Massive Open Online Courses (MOOCS) Opportunities for Developing Countries: Case of Papua New Guinea', http://aisel.aisnet.org/pacis2015/, Pacific Asia Conference on Information Systems, AISEL, Singapore.
The proliferation of massive open online courses or MOOCs has proven disruptive to the traditional
educational enterprise. While there is an on going debate about the future of MOOCs, it has already
shown effective results for particular cohort of learners. This research investigates the adoption of
MOOCs as a disruptive initiative in developing countries, and in particular in Papua New Guinea
(PNG). The results from conducting in-depth interviews with PNG MOOC users and Australian based
academics have been conducted. Findings suggest a framework with four dimensions: Intentional and
Non-Intentional attributes distributed from a Systematic (disruptive) to Non-Systematic (nondisruptive)
spectrum. Based on such finding, recommendations include generating awareness of
MOOCs to educational institutions, investment in feasibility studies and engaging in established
Australian institutions for long term partnership in MOOC development and deployment.
Abedin, BA, Babar, AB & Abbasi, AA 2014, 'Characterization of the Use of Social Media in Natural Disasters: A Systematic Review', Proceedings - 4th IEEE International Conference on Big Data and Cloud Computing, BDCloud 2014 with the 7th IEEE International Conference on Social Computing and Networking, SocialCom 2014 and the 4th International Conference on Sustainable Computing and Communications, SustainCom 2014, IEEE International Conference on Big Data and Cloud Computing, IEEE, Sydney, Australia, pp. 449-454.View/Download from: Publisher's site
Babar, A, Wong, B & Abedin, B 2014, 'INVESTIGATING THE ROLE OF BUSINESS ANALYSTS COMPETENCIES INTO STRATEGIC BUSINESS REQUIREMENTS GATHERING', Proceedings - Pacific Asia Conference on Information Systems, PACIS 2014, Pacific Asia Conference on Information Systems, AIS, Chengdu, China.
Competency of a business analyst plays a crucial role in requirements elicitation, particularly now when the information systems are developed to support strategic business goals. However, as yet, there has been little research into the relationship between competencies of business analysts and requirements elicitation. In this study, a scenario-based approach has been used for the collection and documentation of requirements from the perspective of ten stakeholders of a business system with the emphasis on strategic goals. The 30 business analysts having senior, intermediate and junior level of competencies were recruited for this purpose. The results indicate that senior business analysts, overall, perform better than intermediate and junior business analysts in relation to pursing key stakeholders for the collection of holistic view of the organisation. Senior business analysts tend to approach senior management of the enterprise to collect strategic business goals whereas the intermediate and junior business analysts appear more focused on middle and operational level management for the collection of technical requirements. The results conclude that the senior business analysts are important to be involved in the crucial activity of requirements elicitation if we want to develop an information system that is supportive to the strategic direction of the organisation.
Erfani, SS, Abedin, B & Daneshgar, F 2013, 'A qualitative evaluation of communication in Ovarian Cancer Facebook communities', International Conference on Information Society, i-Society 2013, International Conference on Information Society (I-Society), IEEE, Toronto, ON, Canada, pp. 270-272.
Social network sites use is increasingly daily. While many health related communities now exist on Facebook; the issue of arising potential drawbacks of online communities is the matter of debate. This study aimed to investigate the content of communication in Ovarian Cancer Facebook communities (i) to determine the users of Ovarian Cancer Facebook communities (ii) to understand the content of communication in Ovarian Cancer Facebook communities (iii) to examine the extent of exchanging incorrect health information and posting negative feeling in patient support Facebook communities. To this end content analysis technique was applied, 10 largest Facebook communities related to the Ovarian Cancer were selected then a thematic coding scheme was developed and random sample of the most recent wall posts and discussion topics were evaluated. Patients with Ovarian Cancer and their care takers provide queries and feedback related to personal health related information like experiences for cancer management; they also provide emotional support but potential disadvantages such as unconventional medical information and negative feeling were infrequent. © 2013 Infonomics Society.
Erfani, SS, Abedin, B & Daneshgar, F 2013, 'Investigating the impact of facebook use on cancer survivors’ psychological well-being', 19th Americas Conference on Information Systems, AMCIS 2013 - Hyperconnected World: Anything, Anywhere, Anytime, Americas Conference on Information Systems, Association of information Systems, Chicago, USA, pp. 2184-2190.
Rapid growth of Social Network Sites (SNSs) use by cancer survivors makes it important to examine whether there is a relationship between the use of these online communities and cancer survivors’ psychological well-being. This article poses the question of how the Facebook use as the most popular SNS, may impact cancer survivors’ psychological well-being. To answer this question a comprehensive literature review of studies conducted in information systems and health disciplines has been undertaken and a theoretical model is proposed. This study is expected to contribute to the existing knowledge base through the development of a new theoretical model which introduces and explains the ways that SNS use may impact cancer survivors’ psychological well-being. It provides important information on the health-related SNSs use and is envisioned to assist health care organizations and cancer survivors to use SNS as an e-health application. © (2013) by the AIS/ICIS Administrative Office All rights reserved.
Abedin, B 2012, 'Sense of Community and Learning Outcomes in CSCL Environments', International Conference on Business and Information, International Conference on Business and Information (BAI), Academy of Taiwan Information Systems Research, Saporo, Japan.
Abedin, B 2011, 'Investigating the Trend of Non-Task Social Interactions in Online Collaborative Learning Environments', Hawaii International Conference on System Science, Hawaii International Conference on System Sciences, IEEE, Kauai, HI, USA, pp. 1-8.View/Download from: Publisher's site
Abedin, B & Daneshgar, F 2008, 'Operationalizing off-task sociability of asynchronous computer supported collaborative learning', Innovation and Knowledge Management in Business Globalization: Theory and Practice - Proceedings of the 10th International Business Information Management Association Conference, pp. 105-111.
Many previous studies have emphasized the role of the sociability of the computer supported collaborative learning (CSCL) environments on learning achievements. Also, recent studies have reported that other than on-task interaction, students have considerable off-task interactions in CSCL environments. Yet, more studies are needed to clarify the off-task aspect of social interactions in CSCL and sociability of the environment. This paper attempts to investigate and operationalize sociability of CSCL environments from off-task point of view in order to further clarify this aspect of CSCL. It first reviews previous sociability questionnaires and instruments and then proposes a list of measure to represent and operationalize off-task sociability of CSCL. The proposed list of measures is then validated through experts’ judges and finally implications are discussed.
Abedin, B & Daneshgar, F 2007, 'A theoretical framework for evaluating participation in online collaborative learning', Information Management in the Networked Economy: Issues and Solutions - Proceedings of the 8th International Business Information Management Association Conference, IBIMA 2007, pp. 606-612.
Computer Supported Collaborative Learning (CSCL) environment is becoming more popular and therefore it is vital to evaluate its effectiveness in achieving learning goals. In order to measure such effectiveness this paper adopts a socio-cultural approach and focuses on students’ participation in relation to the effectiveness of CSCL. This paper proposes a conceptual model based on the existing theories and literature on social CSCL context with greater emphasis on students’ non-educational factors. In this context students’ participation is defined by a set of variable ranging from students’ performance and satisfaction in one side, and group size, students’ motivation to learn, feedback, students’ previous experience with using IT, and group commitment to shared goals on the other side. Also for each of these variable one or more measures is identified. This model shows how students’ participation in computer supported group learning influences effectiveness of such electronic environments.
Abedin, B & Sohrabi, B 2005, 'A Web Designer Agent, Based on Usage Mining Online Behavior of Visitors', PROCEEDINGS OF WORLD ACADEMY OF SCIENCE, ENGINEERING AND TECHNOLOGY, VOL 6, Conference of the World-Academy-of-Science-Engineering-and-Technology, WORLD ACAD SCI, ENG & TECH-WASET, Sydney, AUSTRALIA, pp. 41-45.
Abedin, B 2018, 'Why social media are more like chocolate than cigarettes', The Conversation.
While critics want social media to be regulated like Big Tobacco, our research suggest that the impact of using social media depends on how we use it. The article discusses both negative and positive effects. It suggests that social media is more like chocolate, than cigarette, and being educated and informed as well as some sort of regulation need to be considered to maximise the benefits and minimise the negatives
Past and present partners:
- Reserve Bank of Australia
- Cancer Council
- The Whiddon Group
- Ovarian Cancer Australia
- CPA Australia
- Bushfire & Natural Hazards CRC
- SANE Australia