There is increasing anger and distrust of actions taken by organisations and people have decreasing trust in government, business and media. This can cause government gridlock, lawsuits, stopped projects, election losses, loss of time, money and destroyed credibility.
This two-day program is designed to provide participants with new ways of thinking and strategies to work with the public when they are upset, frustrated, and angry.
Strong emotions and outrage can be challenging. This course will give you the tools to work more effectively when you are engaging with these communities.
The course goes beyond conflict resolution or mediation to help you understand the human behaviour and the emotional intelligence required to work with angry and cynical people in tough circumstances. Working with people, no matter what emotions they bring to the process, is fundamental to good community engagement practice. The course will also have you look at you own attitude and approach and that of your organisation.
In challenging times of environmental, health, cultural, economic and social change, the course will help you to support your organisation and get the outcomes you need from your next community engagement process. It will give you the skills to choose and apply strategies in the moment and during planning.
This course is an International Association for Public Participation (IAP2) course based on the theories of Dr Peter Sandman, creator of the "Risk = Hazard + Outrage" formula and a pre-eminent risk communication speaker and consultant. The course is highly interactive and uses a range of learning methods including case studies, videos, public participation tools and techniques, and times set aside for personal reflection, group discussion and application of strategies.
Key info: dates, costs and location
2 day course
1-2 August 2019 (Fully booked) OR
15-16 October 2019
|Venue||UTS City Campus|
$1,395 (GST free)
Courses are subject to minimum enrolment numbers to run.
Who should attend?
- Community engagement and communication specialists and managers
- Elected members, general managers and CEOs
- Corporate planners
- Service delivery directors and managers
- Aspiring and current managers
Course content and outcomes
- Identifying factors and predicting what might contribute to public outrage, frustration and anger
- Six practical strategies to prevent or reduce outrage and make way for effective community engagement
- Stakeholder analysis, stakeholder motivations, and key questions to ask
- New ways to think and behave for you and your organisation to remove barriers/resistance to engaging the public
- Selection and implementation of techniques to reduce outrage both during planning and in the moment
About the presenters
Principal trainer, Margaret Harvie is a community engagement practitioner with 30 years' experience. She is involved with a range of projects for the private sector and state and local governments. She has been conducting the internationally recognised IAP2 courses since 2008 in Australia and in Singapore and is an Associate of UTS Institute for Public Policy and Governance.
Booking and payment options
Pay by credit card:
To enrol and pay online by credit card, please visit the UTS Short Courses website:
Customised and in-house delivery options
This course can also be customised and/or delivered in-house. Find out more.
Need more information? Check out our FAQs, or contact us directly:
- For all course related enquiries and future dates, please contact us on+61 (02) 9514 7884 or email email@example.com with questions relating to this course.
- For all other enquiries regarding enrolment or payment, please contact UTS Short Courses on +61 (02) 9514 2913 or email firstname.lastname@example.org.
This short course is presented by the UTS Institute for Public Policy and Governance. Learn more about the Institute's research, industry collaboration, postgraduate courses and professional development opportunities.