The Teamwork-Learning-Change (TLC) model – NSW
The study evaluated the implementation and ongoing effectiveness of the TLC model in nine paediatric clinical units in NSW. The work built on a funded research study: Enhancing ‘Family Centred Care’ to improve the health and psychosocial outcomes of hospitalised children (Wilson, V. Kelly M. & Aston J.). The study involved a process of culture mapping in the nine clinical units to enable staff to identify things that are working really well in their workplaces, establish areas that could be improved upon and to prioritise and take action aimed at improving outcomes for children, families and staff.
UTS staff involved: Valerie Wilson