Appeals and complaints for International Students
All UTS students have the right to:
- appeal against certain administrative decisions taken by the University
- lodge a complaint if they feel they have been wrongly treated by the University or its staff members
- access an internal and/or external appeal process if they are dissatisfied with the outcome of their complaint or a decision made by the University.
Note that a complaint is not a substitute for an established University process or procedure such as applying for special consideration or querying a mark or grade. These processes should be followed to completion prior to making a complaint.
Where international students are dissatisfied with the outcome of their complaint or a decision made by the University they may seek an internal review. An internal appeal must be lodged to UTS within twenty (20) working days after receiving the written outcome of the complaint/ decision.
International students must remain enrolled until the full internal appeal process is finalised.
If an internal appeal is unsuccessful and the student remains dissatisfied then international students may refer their case to an external appeal body such as the NSW State Ombudsman.
International students should refer to the relevant UTS Complaints Policy and Procedures.
International students should also be aware of the implications of University decisions for their enrolment and student visa status. It is important that they familiarise themselves with the relevant rights and responsibilities as international students.
Additional information can be found on Appeals and Complaints page.