My name is Carmen Rechbauer. I'm the Executive Director of Clinical Support Services at Healthshare, New South Wales.
My role at Healthshare, New South Wales is responsible for the food and patient support services in most of the hospitals in New South Wales Health.
We play a pretty big role in the life of a patient, because they often come to hospital quite scared, uncertain, they're in a very strange environment and so the services that we provide cater to their most basic needs.
I'm one of those people that would like to make a difference in the world. Taking up the challenge of trying to improve patient food services in the hospital environment some might say is an impossible challenge.
One of our signature projects was actually launched while I was doing the EMBA. My Food Choice is a new way of delivering food to patients. It's far more patient centric, it's delivering meals to patients closer to the time that they actually order the meal. And it's also providing them with increased choice.
I was really lucky, I guess that those two things came together, because I was actually able to take the things that I'd learnt in the EMBA and actually apply them as the project rolled out.
My confidence levels have increased significantly, I think that's probably the biggest thing that the EMBA has given me. I felt that I needed that degree to validate my experience. I'm not one for graduation ceremonies and pomp and ceremony, but it was really important to me to put that hat on and put that cape and walk up on stage and receive my EMBA. I walked off feeling validated.
If anyone's considering taking on the EMBA and you're similar to me, you're sort of probably getting towards the, you know, maybe the last 10 or 15 years of your career and you've got lots of experience behind you and you're sort of toying with the idea, I would say, do it.