Where to get help with complaints
Counselling and advice
For advice and advocacy in relation to appeals and other complaints contact the Students' Association.
For advice about complaint process and personal counselling support contact Counselling Service.
For assistance with unlawful discrimination and harassment contact the Equity & Diversity Unit.
The appropriate contact for assistance with faculty matters may be the Director of Program, Head of Department, Head of School, Associate Dean, or Faculty Administrator.
You may also raise complaints and issues with other appropriate faculty staff such as the Course Adviser, Subject Coordinator, Faculty Academic Liaison Officer, or the Responsible Academic Officer.
You should only contact the Dean when other resolution options have failed.
If the complaint is about an administrative unit you should contact the Director or another manager of the unit. In the case of a large unit, for example the Library, the person in authority may be the manager of the appropriate area in the Library.
Complaints about enrolment and administration can be submitted to the Student Administration Unit.
Postgraduate research matters
If you are a postgraduate research student with a complaint, the person responsible for receiving and investigating your complaint is the Dean of the Graduate Research School.
Making a complaint
Current students can make a complaint by emailing firstname.lastname@example.org when the issue cannot be resolved directly the responsible people set out above. The email should contain details of the complaint and the resolution sought.
For matters relating to theft, assault, or personal safety contact UTS: Security services.
Other university-related matters
If a student observes potential fraud, corruption or serious waste, a disclosure should be made to the University Secretary by phone: (02) 9514 1320.
For administrative matters or some academic decisions, when all other avenues for complaint resolution have been exhausted, contact the UTS Student Ombuds office. This is used as a last resort option.